National Association of Professional Women

Review: The organization charged me $789 in membership fees even though I submitted multiple requests to have my membership cancelled. The customer service line always goes to voicemail and they never respond to email requests. They have given me no way to cancel the membership and charged me without my consent. Additionally, their Terms of Service states "As your membership year draws near its close, NAPW will send you multiple reminders before processing your membership renewal." But I never received any reminders or warnings about renewal charges.Desired Settlement: Refund $789

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined the NAPW in 2011 after a pressured exchange with one of their sales people. Within two months of joining I called to cancel as I found no useful seminars or meetings listed in my area (New York City). In fact, I found zero benefit.

This past month (3 years later) I noticed a charge for $789 on my credit card statement. When I called to notify them that I had never used the service and had called to cancel 3 years earlier, and would need to be reimbursed, they told me they could not since I was an active member for 3 years. Active member? Then I was informed that I had been charged $99 in 2012 and $199 in 2013.

After a 5 minute discussion, they agreed to reimburse me $540 (or something close to that). No thank you - I would like the full amount reimbursed. Then they offered me $600, then $689. Basically, coming back with a new number every time I threatened to dispute this with my credit card company. Finally, I was told $689 was all that could be credited and if I decided to dispute this with my credit card company, I would be found in the wrong and required to pay in full, so I should just take their offer. Yet another scare tactic. I'm currently disputing the last charge with my credit card company.Desired Settlement: After seeing the numerous Revdex.com complaints I now realize that I wasn't alone in feeling this organization was a fraud. Given the organization did not provide what they claimed to offer, I want to be reimbursed in full for my initial membership fee. I never attended one event hosted by this organization as there wasn't much offered.

Also, given I cancelled very quickly after signing up, I will need to be reimbursed for the yearly fee's I have incurred.

Given the initial membership fee was incurred in 2011, I am still waiting to hear from my credit card company on what the exact fee was. I recall it being around $500. 2012 was $99 and 2013 was $199. Please note: I have disputed the $789 fee with my credit card company so they are working on rectifying that for me.

Business

Response:

[redacted]’s complaint to the Revdex.com prompted an

investigation into the claims made regarding membership. As a courtesy, we have

refunded [redacted]’s credit card to reflect the original renewal rate which she

accepted in 2011.

During [redacted]’s initial enrollment interview, our representative explained that NAPW

uses an automatic renewal process, designed to protect each member’s enrollment

in and uninterrupted access to the benefits provided by NAPW and its business

partners. Prior to concluding the interview,

our representative specifically informed [redacted] that her annual membership

would automatically renew. [redacted]

had the opportunity to opt out of our automatic renewal program at that time. We do ask our

members the courtesy of advising us if they are not certain they wish to renew

as we have immediate costs which are incurred with each renewal – costs which

are not refundable to us.

NAPW

employs a comprehensive call recording and auditing function. Our staff reviews the recording of each completed

interview for multiple compliance points, including that the representative

explained the automatic renewal process as described above. In the rare instance that a representative

fails to explain the process, we manually deactivate the automatic renewal

function and notify the member when their membership is about to expire so they

can elect to renew. According to our

records, [redacted]’s recorded interview was compliant.

Throughout

the year, NAPW made available to [redacted] a comprehensive membership services

staff, which is qualified to field all inquiries and would have been able to

work with [redacted] had she elected to opt out of her automatic renewal (or

any other questions she may have had).

NAPW publicizes the availability of this staff through multiple

dedicated pages. See [redacted]. Each of these pages publishes the contact

telephone numbers and email addresses, and provides a convenient form which [redacted] could have submitted at any time if she wished to engage our staff for

any reason, including opting out of her automatic membership renewal.

From day one of [redacted]’s enrollment with NAPW, we communicated via

email using the address she provided: [redacted]. Email was clearly the primary communication

channel, by which [redacted] received her monthly newsletters and numerous

other organizational announcements. We

also publish any changes in the terms and conditions of membership on the

member portal, and include reminders in most correspondence with our

members. The increase in our renewal

rates was announced in April 2013, and we also set up an announcement,

detailing all changes as well as our amended terms and conditions, which each

member wishing to access her profile was required to read and accept before

proceeding to the membership area.

Contact information for any member wishing clarification or to decline

the automatic renewal was provided.

The contact information was also provided in the postcard we sent out

to arrive via surface mail during the first week of April 2014, reminding [redacted] of her upcoming renewal. During the week of April **, 2014, well before

it was processed, NAPW sent [redacted] another courtesy reminder of her

upcoming renewal transaction. A second reminder was sent a week later.

We have

reviewed all of our records. [redacted]

did not contact us to cancel her scheduled renewal prior to processing, as

required by our Terms & Conditions, which must be reviewed and accepted

before access is granted to the website, so her renewal was processed as she

previously authorized.

As per [redacted]’s conversation with our

representative on June *, 2014, more than thirty days after her renewal, all of

this was discussed with her and as a courtesy; we agreed to honor the renewal

fee to which she had agreed in 2011.

We have issued a credit to [redacted]’s account,

which should have posted to her account by this time. Card issuers will provide exact information

regarding the availability of those funds. We have also deactivated

the automatic renewal function of [redacted]’s membership, so that it will not

renew next year.

We understand that consumers sometimes miss elements of the sale.

However, we want to make it abundantly clear that NAPW absolutely does not

charge any member without her knowledge or authorization.

We want [redacted] to know that we take the claim that a member

was "scammed" or that a charge was unauthorized very

seriously. NAPW

provides an amazing value for the membership fee. Included in ALL

memberships levels are webinars, seminars, discounts, perks, online networking

access and in-person chapter affiliation as well as a myriad of other benefits.

Our organization is growing, expanding and moving forward through

numerous initiatives, strategic alliances and corporate affiliations; offering

members additional avenues to ASPIRE, ACHIEVE and CONNECT.

Every member of NAPW's management team works diligently to

deliver maximum value to our members, and any claim that someone was

"scammed" is demonstrably false. We currently have almost

a half-million satisfied members, all of whom are free to use our online

networking portal, which gives our members more connectivity options

and far more ability to promote themselves than other networking sites.

We have over 300 local chapters across America, in which tens of thousands of

our members get together to take their online experience into the real world

and create incredible connections with other professional women

Moreover, we host our National Networking Conference where

almost two thousand members from all over the country enjoy an unforgettable

day of networking, panel discussions, workshops and presentations from

extraordinary women like [redacted] from ABC’s “Shark

Tank” and “Good Morning, America” co-host [redacted]. Click here

for more information.

Additionally, we are constantly providing and working to

upgrade the secondary benefits such as free or discounted continuing

education through leading providers like Lorman Education, the University

of Phoenix and National Seminars Group; shopping and other discounts through a

number of partnerships, including exclusive sponsors like Lenovo, one of the

world's largest computer suppliers; and interesting topical content provided

through our social media and other outlets. Again, our entire team is

working hard every single day to build these partnerships, identify and create

content, and make greater benefits available to our members.

We do encourage [redacted] to log in while to her

membership while it remains active and take advantage of the exclusive member benefits.

We have a comprehensive membership services staff, which is qualified to field

all inquiries and enjoy working with all of our members to maximize their

benefits.

We do hope that this makes things clear to [redacted]. Please feel

free to contact us with any additional questions or concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not used, nor plan on using NAPW services as I was immediately unsatisfied with what was offered after signing up. Having cancelled within a few weeks of joining, I was surprised to find out earlier this month that I had still been charged the past 3 years.

I had stopped receiving e-mails and assumed this was due to the fact that I was no longer a member. Furthermore, I left my job and the e-mail alias being used as of April 2013 so NAPW was likely receiving notifications that I was no longer at that e-mail, or bounce backs, if they in fact were still sending me e-mails.

It is unfortunate that my cancellation is not being honored and my funds reimbursed.

I also find it incredibly shady that my last call with NAPW resulted in a negotiation of sorts on the most recent yearly charge of $789, continuously making offers of a reduced amount, in the hopes that I would cave and agree to a lesser charge. I did not agree, but the reduced amount was still charged. I would like to pay nothing, as I was unaware I was still a member!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Member

Name: Member

# Case#

[redacted] authorized the May *, 2014 charge,

reflecting her annual membership dues.

During her initial enrollment interview, our representative explained

that NAPW uses an automatic renewal process, designed to protect [redacted]’s

enrollment in and uninterrupted access to the benefits provided by NAPW and its

business partners. Prior to concluding

the interview, our representative specifically informed the [redacted] that her

annual membership would automatically renew.

[redacted] had the opportunity to opt out of our automatic renewal

program at that time. We also ask our members to extend

the courtesy of advising us that they wish to opt out at any time prior to the

actual scheduled renewal because we do incur immediate expenses as we in turn

continue their access to benefits for which we pay our partners to provide.

These are not refundable to us.

NAPW employs a comprehensive call recording and

auditing function. Our staff reviews the

recording of each completed interview for multiple compliance points, including

that the representative explained the automatic renewal process as described

above. In the rare instance that a

representative fails to explain the process, we manually deactivate the

automatic renewal function and notify [redacted] when their membership is about

to expire so they can elect to renew.

According to our records, [redacted]’s recorded interview was compliant.

During the initial enrollment interview, our

representative explained that [redacted] that she would be receiving a packet

with her membership card and information about her membership – including the

automatic renewal policy. We also post our Terms & Conditions on our

website. They are available at [redacted]

Throughout the year, NAPW made available to [redacted] a comprehensive membership services staff, which is qualified to field

all inquiries and would have been able to work with her had she elected to opt

out of her automatic renewal (or any other questions she may have had). NAPW publicizes the availability of this

staff through multiple dedicated pages.

See [redacted]

and [redacted]. Each of these pages publishes

the contact telephone numbers and email addresses, and provides a convenient

form which she could have submitted at any time if she wished to engage our

staff for any reason, including opting out of her automatic membership renewal.

From day one of [redacted]’s enrollment with

NAPW, we communicated via email using the address she provided [redacted]. Email was clearly the primary communication

channel, by which she received her monthly newsletters and numerous other

organizational announcements. The reminders that we send regarding her renewal,

which go to the email address on file about a month prior to the renewal taking

place, would have bounced back to a server which is not monitored regularly. We

do rely on our members to keep us up to date with their contact information –

[redacted] did not advise us that she had left that company or changed her

contact information. We do rely on our members to keep us up to date with their

contact information – [redacted] did not advise us that she had left that

company or changed her contact information.

We have reviewed all of our records. [redacted] did not contact us to cancel her membership

at any time after enrolling as a member. Nor did we hear from her before her scheduled

renewal prior to processing, as required by our Terms & Conditions, so her

renewal was processed as she previously authorized.

When [redacted] contacted us on June [redacted],

this was explained to her, and in consideration of the situation, we refunded

all but the expenses which we incurred on her behalf.

However, as there seems to be a clear problem with

communication, we have refunded the balance of her fee and it should post to

her account in accordance with the policies of the issuing bank.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dealing with the NAPW has been a NIGHTMARE! I looked them up online and you have to sign up to log in to get any information about their pricing. After I logged in the only information I received is that someone would contact me. The next day I received a phone call and I hesitated to join their association but did because she told me about all their wonderful benefits and seminars etc. Then she asked me for my credit card info. After I gave it to her she said there was a $99.00 set up fee and I told her I couldn't pay that. She put me on hold then came back on the line and said no problem, we can waive that fee for you. I got my log in information the same day then realized to attend any of the seminars or events it cost approximately $200.00 per event. They failed to tell me that on the phone and you can't find out until they give you your log in information, which comes after you join. I called them immediately and no one answered the phone but I left a message and sent them an email to cancel. This all happened the SAME DAY! When I received my credit card bill they charged me an additional $99.00 for the set up fee that they said they would waive. I have been fighting them now for 2.5 months and they keep disputing my claim with my credit card company. They lied on their response to my dispute saying I could have contacted them (which I tried to) and they said they record all their phone conversations and they told me that the joining fee was non-refundable and they did not tell me they would waive my set up fee. OMG, this is so untrue and they call themselves the National Association of "PROFESSIONAL Women"? Also, I never received a membership package from them which they said they sent. In my last dispute, I asked them for a copy of the so called 'recorded conversation'. I asked other women on my [redacted] page if any of them had any experience with them and I received 36 responses telling me to stay away they are a scam. I also received links to the Revdex.com and [redacted] showing bad reviews. They took money from me that was unauthorized and keep disputing my claims with my credit card company and they have failed to send us a copy of the recorded phone conversation. They trick you into logging on thinking you can see prices, call you then don't tell you that after you join to attend the seminars etc., it costs additional money approximately $170.00 to $200.00. They did refund me the $99.00 set up fee in the first dispute but still claimed they never told me it would be waived. Just opened my credit card statement and there's another $489.00 on it. If the NAPW would be honest and upfront with all their membership, set up and seminar fees, they would post it directly on their website instead of conning you.Desired Settlement: Refund. They need to have a category on their website to show what the annual membership fees are, show the additional $99.00 set up fee and disclose that to attend the seminars is approximately $170.00 to $200.00. To join the association is around $500.00. If they were honest and upfront with their fees, they wouldn't have to call you to give you the information then trick you without disclosing all the other fees after you join.

Business

Response:

We are sorry that[redacted]’s experience with the NAPW has been less than ideal – we do striveto provide our members with resources and benefits to enhance and improve theirlives, both personal and professional. We encourage and expect ourmembers to avail themselves of those benefits and to contact us with anyquestions or problems regarding their memberships. Members who do take the timeto explore and take advantage of the myriad resources available will findtremendous value in being a member of the NAPW. Our members are entitled to betreated with utmost respect and empathy, and every person on the NAPW team istrained to work with our members to resolve any issues; however, there areprotocols and policies which must be followed. These policies are companywideand all of our team members are required to follow them. [redacted] completed an application for membership in NAPW. On August **, 2014, NAPW contacted her andconducted its initial enrollment interview. During this telephone call our representative explained the annual costsand benefits associated with the level of membership she chose, including thefact that there would be a fee of $49.00 per day for the seminars – thewebinars are free. As far as the local chapter meetings are concerned, theysometimes take place in public venues like restaurants during mealtimes –usually because this is a very convenient time for very busy professionals andrestaurants are often known to members. There are many chapters in the Greater Dallas area and not all of themhave meetings in restaurants. She wasalso advised that all membership enrollments are final. Because NAPW is a membership-based networkingorganization, the primary benefits at all levels are found through ourmembership portal ([redacted]) aswell as through our face-to-face networking at our over 300 Local Chaptersnationwide. Additionally, through ouronline portal, members are able to access ancillary benefits provided by ourbusiness partners. Because NAPW incurscosts upon enrollment with those partners, we maintain a final salepolicy. Please be aware that membershipalone includes no tangible product to be shipped to the member. Ourrepresentative explained that [redacted] would receive an email (within 24hours) containing login information for our members’ portal through which she isable access all of the online benefits and enroll in Local Chapters. Our representative further explained that [redacted] should review our Terms & Conditions. Subsequent to logging in butprior to accessing her benefits, she was required to review and accept thoseTerms & Conditions, which she did as she changed her login information.Therein, [redacted] was provided with the details of our final sale policy,along with all other policies governing her relationship with NAPW. NAPW’s Terms & Conditions are availableat [redacted]. On August **, 2014 NAPW physically mailed awelcome package to the member containing a paid statement, a membership cardand a welcome letter. This was sent to the address shown in this claim. NAPWemploys a comprehensive call recording and auditing function. Our staff reviews the recording of eachcompleted interview for multiple compliance points, including that therepresentative explained the automatic renewal process as described above. Aspart of our investigation into this case, we reviewed that call again and [redacted] was made completely aware of these points at the time. This interview isavailable for review if required. Unfortunately, because of complianceregulations, we are unable to provide .wav files of these interviews to send,this was explained. We can play themover the phone should [redacted], her bank or the Revdex.com wish to listen to thecall. The request to cancel theprofile fee to which she refers had been submitted, but it did not processthrough the system and was billed in error. [redacted] did contact us on August **, 2014,and we were able to speak to her on August **, 2014. As per herconversation with our membership services representative, her concerns regardingthe cost of seminars and the local chapter were explained to her. We offered torefund the bulk of her fee, but she declined, citing that she had alreadydisputed the charge with her credit card company and preferred to allow theirprocess to continue. When we receive a dispute, ouraccounting department researches the claim to make sure that all properprocedures were followed. Once this is determined, it provides the supportingdocumentation to demonstrate that the charge was authorized, as in thiscase. [redacted]’s credit card issuerdeclined to process the charge as unauthorized and she was informed of theirdecision. She contacted us again onSeptember **, 2014 to advise us that she her dispute had been rejected. Eventhough her own bank had determined that the charge was authorized, but we wantedto work with her to come to a resolution – as we had already incurrednon-refundable expenses on her behalf, and we wanted her to remain an activemember. We issued half of her fee back to her as a courtesy anddeactivated the automatic renewal function of her membership, so that it willnot renew. We take the claim that a member was "scammed" orthat a charge was unauthorized very seriously. NAPW provides an amazing value for themembership fee. Included in ALL memberships levels are webinars,seminars, discounts, perks, online networking access and in-person chapteraffiliation as well as a myriad of other benefits. Our organization isgrowing, expanding and moving forward through numerous initiatives, strategicalliances and corporate affiliations; offering members additional avenues toASPIRE, ACHIEVE and CONNECT. Every member of NAPW's management team works diligently todeliver maximum value to our members, and any claim that someone was"scammed" is demonstrably false. We currently have almosta half-million satisfied members, all of whom are free to use our onlinenetworking portal, which gives our members more connectivity optionsand far more ability to promote themselves than other networking sites. We have over 300 local chapters across America, in which tens of thousands ofour members get together to take their online experience into the real worldand create incredible connections with other professional women. These localchapters are constantly implementing new ways for the local members tointeract. We encourage of our members tojoin all of the chapters in their area - this gives them more opportunities toattend events that fit their busy schedules and widens the circle of localwomen with whom to network. Moreover, we host an annual National Networking Conferencewhere almost two thousand members where members from all over the country enjoyan unforgettable day of networking, panel discussions, workshops andpresentations from extraordinary women like Sara Blakeley, Arianna Huffington,Star Jones, Martha Stewart, Ivanka Trump, Randy Zuckerburg, Barbara Corcoranand Robin Roberts. Additionally, we are constantly providing and working to upgradethe secondary benefits such as free or discounted continuingeducation through leading providers like Lorman Education and NationalSeminars Group; shopping and other discounts through a number of partnerships,including exclusive sponsors like Lenovo, one of the world's largest computersuppliers; and interesting topical content provided through our social mediaand other outlets. Again, our entire team is working hard every singleday to build these partnerships, identify and create content, and make greaterbenefits available to our members.

Review: I was cold-called by someone from the NAPW who began by asking me to verify my name, email, etc. and did not explain the purpose for calling. She conducts the rest of the conversation professionally and much like an interview, except she is telling me what I can bring to the association and what they can bring me. It was extremely clear they wanted me to become a member, regardless of what I would bring to the table. I couldn't get a word in until she got to the hard sell toward the end of the conversation. She offered two membership options and steered me toward the most expensive one and then asked what address she should send the welcome package to. I responded that I am not currently spending any money that does not pay for basic necessities, and she continued to press, offering me even cheaper options. This continued for quite sometime even when I had said I wasn't interested in a monetary commitment in any way. However, this statement did not seem to matter until she went through her scripted options and had eventually run out of things to say. Finally the caller relented and wished me luck. I did not catch her name.

Business

Response:

We are sorry that [redacted]’s experience with the NAPW has been less than ideal – we do strive

to provide our applicants with resources and benefits to enhance and improve

their lives, both personal and professional. We encourage and expect our

members to avail themselves of those benefits and to contact us with any

questions or problems regarding their memberships. Members who do take the time

to explore and take advantage of the myriad resources available will find

tremendous value in being a member of the NAPW.

Applicants for membership are entitled to be treated with utmost respect and empathy, and every person on the

NAPW team is trained to work with applicants to explain the benefits and costs

associated with membership and to resolve any issues; however, there are

protocols and policies which must be followed. These policies are company-wide

and all of our team members are required to follow them.

[redacted] completed an application for membership in NAPW, which was received on

July **, 2014. She was not cold-called. We made several

attempts to reach her without success. When our representatives call to speak

with applicants, they do not normally leave a message. They are conducting

enrollment interviews most of the time and the applicant would most likely wind

up leaving a message.

On October *, 2014, NAPW was able to reach her and conducted its initial enrollment

interview. During this telephone call, our representative explained the annual costs and benefits associated with

membership. One of the purposes of these enrollment interviews is to determine

what it is the applicant hopes to gain from her membership. Our most

comprehensive levels of membership, which include myriad benefits like

unlimited live seminars and webinars, discounts on courses for continuing

education requirements, networking, conferences, discounts and other resources,

are offered to each applicant and those who do wish to access these things can

choose to purchase that package. However, some applicants are not interested in

the educational benefits – which are the most costly component of membership. Some

of them are at different stages of life and have budgetary concerns. We work

with these applicants to find a level of membership which provides them access

to the resources they seek, while remaining within their budgets.

We expect that those who have submitted an application for consideration for

membership have done so after doing some research on the NAPW, and they are

ready to make a decision about joining the organization. With thousands of

applicants to interview and consider, we do require that applicants make their

decisions at the time of the interview. We prefer to allocate our resources to

providing better benefits and services to our members. [redacted] had expressed interest in becoming

an NAPW member – she filled out the application – and when she mentioned that

she was being financially prudent, our representative did offer her less

expensive membership levels so that she might be able to become a member.

We have removed [redacted]’s information from our active database.

Review: The company claims to have my permission to automatically withdraw money ($495.00) from my bank account. I do not give this authority to any company. Then when I called NAPW to complain they said they would give me an automatic refund of $296.00 claiming that I needed to give a 30 day notice to negate the automatic renewal of $199.00. I told them I no longer wanted any membership and that they needed to refund all monies as I never gave them permission to access my account. They refused and said when I initially joined I gave them this right. They also claim to have sent me an email one month prior to making the withdrawal. I never received this email and asked [redacted] to confirm my email address - she did. I asked her to send me an email immediately confirming our conversation and my refund and she said she couldn't.Desired Settlement: I want my personal information removed from this company's database. I want the money wrongfully removed from my bank account returned.

Business

Response:

At her request, [redacted]'s 2014 membership has been cancelled effective immediately, and a refund has been issued. A refund of $296.00 was issued on March *, 2014 and the balance of $199.00 was issued to the card on March **, 2014. [redacted] should expect to see these monies reflected on her card within 2-3 business days after the credit was processed.

Review: When I joined the organization I was told I would be notified by email when my membership was expiring BEFORE my credit card would be charged so I would have time to cancel if I wanted to. I wasn't sent any notification. In fact the only emails I have ever received were advertisements for computers, survey requests, and my personal favorite invitations to seminars on the computer that I have been unable to access!

When I tried to contact customer service by phone about the problems and concern I had I was unable to reach a human and was stuck leaving messages on a machine that no one apparently listens to! I have never received a returned email either.

When I disputed the charges made with my credit card company and had them removed less than a month after I was charged, they resubmitted them after claiming I had been notified about renewal time. To date I have not received any benefits by joining this organization and have been forced to pay for nothing two years in a row!Desired Settlement: I feel I was scammed and I want the renewal charges for the last years membership returned to my card and I expect membership to be canceled ASAP

Business

Response:

We are sorry that

[redacted]’s experience with the NAPW has been less than ideal – we

do strive to provide our members with resources and benefits to enhance and

improve their lives, both personal and professional. We encourage and

expect our members to avail themselves of those benefits and to contact us with

any questions or problems regarding their memberships. Members who do take the

time to explore and take advantage of the myriad resources available will find

tremendous value in being a member of the NAPW.

Our members are entitled to be

treated with utmost respect and empathy, and every person on the NAPW team is

trained to work with our members to resolve any issues; however, there are

protocols and policies which must be followed. These policies are companywide

and all of our team members are required to follow them.

[redacted] authorized the August **, 2013 charge reflecting her annual

membership dues. During her initial

enrollment interview, our representative went over the membership, beginning

with the most comprehensive package – part of the goal of the interview is to

determine the best package to fit the member’s goals and budget. We want them

to get the maximum benefits for the money, which is why they offer the options

in the order they do. [redacted] selected the Standard membership.

Our

representative also explained that NAPW uses an automatic renewal process,

designed to protect [redacted]’s enrollment in and uninterrupted

access to the benefits provided by NAPW and its business partners. Prior to concluding the interview, our

representative specifically informed [redacted] that her annual

membership would automatically renew. She also told her that she would receive

an email at the address provided to us. [redacted] acknowledges this

in her complaint. She had the opportunity to opt out of our automatic renewal

program at that time or any time before the renewal took

place.

Throughout

the year, NAPW made available to [redacted] a comprehensive

membership services staff, which is qualified to field all inquiries and would

have been able to work with her had she elected to opt out of her automatic

renewal (or any other questions she may have had). NAPW publicizes the availability of this

staff through multiple dedicated pages.

See [redacted]. Each of these pages publishes the contact

telephone numbers and email addresses, and provides a convenient form which

this member could have submitted at any time if she wished to engage our staff

for any reason, including opting out of her automatic membership renewal. Our staff

did reach out to her in October 2013 to make sure that she had received all of

her membership information and to invite her to allow us to help her maximize

her membership. We were unable to speak with her, but left a message for her to

call back, which was followed up with another email.

From day

one of [redacted]’s enrollment with NAPW, we communicated via email

using the address she provided: [redacted] – this is the same

address listed in this complaint. Email

was clearly the primary communication channel, by which [redacted]

received her monthly newsletters and numerous other organizational

announcements. As promised in her

initial interview, well before it was processed, NAPW sent [redacted] a courtesy reminder of her upcoming renewal transaction via

email, which was transmitted during the week of August *, 2013.

We have

reviewed all of our records – we keep logs of each communication from members

as well as notations in the individual profile and have no records of any

correspondence from [redacted]. We also checked our telephone logs

and we have no record of any of the numbers on file for her on any incoming

calls. She did not contact us to cancel

her scheduled renewal prior to processing, as required by our Terms &

Conditions, so her renewal was processed as she previously authorized.

[redacted] disputed this charge with

her credit card company and we provided them with the information to confirm

that she did in fact, authorize the renewal of her membership. This dispute was

reversed in our favor as the bank’s own investigation confirmed that we did not

make any unauthorized charges. As is our policy, we deactivated the automatic

renewal function on her membership so that no further charges would ever be

billed.

[redacted] did not contact us directly until June **,

2014, when she informed us that she had filed a complaint with the Revdex.com.

We take the claim that a member was "scammed" or that a

charge was unauthorized very seriously. NAPW provides an amazing value for the

membership fee. Included in ALL memberships levels are webinars,

seminars, discounts, perks, online networking access and in-person chapter

affiliation as well as a myriad of other benefits. Our organization is

growing, expanding and moving forward through numerous initiatives, strategic

alliances and corporate affiliations; offering members additional avenues to

ASPIRE, ACHIEVE and CONNECT.

Every member of NAPW's management team works diligently to

deliver maximum value to our members, and any claim that someone was

"scammed" is demonstrably false. We currently have almost

a half-million satisfied members, all of whom are free to use our online

networking portal, which gives our members more connectivity options

and far more ability to promote themselves than other networking sites.

We have over 300 local chapters across America, in which tens of thousands of

our members get together to take their online experience into the real world

and create incredible connections with other professional women. These local

chapters are constantly implementing new ways for the local members to

interact. We encourage of our members to

join all of the chapters in their area - this gives them more opportunities to

attend events that fit their busy schedules and widens the circle of local

women with whom to network.

Moreover, we host an annual National Networking Conference

where almost two thousand members where members from all over the country enjoy

an unforgettable day of networking, panel discussions, workshops and

presentations from extraordinary women like [redacted]. Click here for more information.

Additionally, we are constantly providing and working to

upgrade the secondary benefits such as free or discounted continuing

education through leading providers like [redacted] and [redacted] shopping and other discounts through a number of partnerships,

including exclusive sponsors like Lenovo, one of the world's largest computer

suppliers; and interesting topical content provided through our social media

and other outlets. Again, our entire team is working hard every single

day to build these partnerships, identify and create content, and make greater

benefits available to our members.

Review: On October **, 2013, I went to the NAPW website because I was looking to join an organization in which to network with other professional women. I am an author. On October **, 2013, I received a call from [redacted] who said that she was a representative from the NAPW. She begins the phone conversation by telling me about the benefits of the company I told her that I was not interested in the benefit because I did not live in New York. [redacted] then said that there was a local branch in my area of [redacted], which has around 300 active memberships. That it would be a good fit for me because these women comes from different socioeconomic and educational background; however, when I heard about the [redacted] Branch that draw my attention and desire to join the organization. After getting my log on information, I accessed their website, went to the [redacted] link. Immediately, I emailed the branch president introducing myself to them as the newest member. I waited for several days to get a response but the response did not come. Therefore, I emailed the NAPW corporate office. Days later, I received a phone call from a [redacted] who told me, again, that there a [redacted] branch of the NAPW, but [redacted] might have been busy and that she had spoken to the branch [redacted] said the local branch president of the [redacted] NAPW had a scheduled meeting for November *, 2013, and asked that I please give them the chance to show how the local branch could benefit me. Okay, I said. On November *, 2013 at 7:00 I went to the meeting. The only person there was me and [redacted] begins to explain further that the [redacted] Branch did not have 300 memberships; in fact, they have not been active, locally, for years. [redacted] said that she met with me because [redacted] had told her to, but the NAPW knew that the [redacted] Branch did not have members because she reported that information to them before October **, 2013, and that I should have been told that the [redacted] did not exist.

November *, 2013, I called the corporate office, transferred to a voice mail. I left a message for a returned call. Today, I have not gotten that call. To that end, I emailed them several times from November *, **, **, and ** all with no responses. The last day of emailing was November **, they deleted without reading. I reported my concerns to the credit card company, but they were not able to reverse the charge 989.00 because the NAPW had provided them with a non-refund policy. Even though, I provided them the information proving that the local branch of the NAPW does not exist. You see if the company had not provided information that the [redacted] branch was a thriving 300 memberships of the NAPW, there would be no need for my contacting them, my credit card, and now you. The only reason I authorized my credit card was due to fact that I was told that the [redacted] branch was a thriving 300 member’s strong organizational branch that would be a good fit for me. No other reason! Because I had already told [redacted] that the other benefits were not applicable for my needs. As a result of their misrepresented to me information about the [redacted] branch, I am demanding my money back.

Business

Response:

I have investigated [redacted]'s allegations, and would like to apologize. There appears to have been serious miscommunication between our Local Chapter management team and our IT Department regarding the status of the [redacted], ** chapter. What was once a thriving chapter has recently suffered severe attrition due to the loss of an active [redacted]. While this may have been known to one of our [redacted], it was not communicated to IT (nor to the rest of our management team), and our [redacted] Local Chapter page reflected an inaccurate count of over 300 active members. We have instituted a search for a [redacted] and have re-set the page to reflect the 34 active members in the area interested in re-forming our chapter there.

Review: Transactions Background:

I inquired into NAPW membership in December 2012. Originally I was told the annual membership fee was $989 when I declined due to cost since I am a small start-up business, I decided to not proceed with the transaction. I was later given a reduced fee of $500. Instead of $500, I was charged $989 on 12/**/12 (Transaction 1)

I was told it was an annual membership and expected the amount paid was for 12 months. But the next month, on January **, 2013, NAPW charged me again for an annual membership at the rate of $995. I did not authorize any charges beyond the $500 figure. This was an unauthorized charge to my credit card. (Transaction 2).

I was once again charged for an annual membership on December **, 2013. This was once again an unauthorized charge to my credit card. (Transaction 3).

In summary, I was charged an incorrect amount which was supposed to be for 12 month membership, not one month. I was subsequently charged for 2 additional annual memberships. These charges were not authorized by me. In total NAPW has fraudulently charged me for 3 annual memberships within 12 months for a total of $2,979.

Research into NAPW:

I googled NAPW and found many similar stories of fraudulent charges by NAPW. So many complaints have been registered with Revdex.com that the NAPW now has an F rating, from A rating.

I am also filing complaint with NY Consumer Fraud Division and with Credit Card company.Desired Settlement: National Association of Women Action:

I contacted NAPW on 2/**/14 and on 2/**/14. They say they credited my credit card for the 12/**/13 charge which needs to be verified. They have not responded to my request for refund of excess charge on 12/**/12 nor the unauthorized charge on 1/**/13. In total I am looking for credit of $489 (overcharge above 'agreed' $500 and both $995 charges for a total of $2,479. I accept responsibility for the charge of $500 in December 2012. They obviously have a credit card on file and can credit it.

Business

Response:

This member was fully-refunded by NAPW company check in the amount of $995 sent on March *, 2014.

Consumer

Response:

etter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The NAPW submitted only a partial refund.

In total they charged me $2,979 or 3 annual membership fees within 12 months.

The charges were composed of incorrect charge of $989 rather than quoted $500 fee on 12/**/12 and two unauthorized renewals for $995 each on 1/**/13 (within a month of the first 'annual' membership fee) and 12/**/13. They have only reimbursed me for the last auto renewal in the amount of $995.

Accepting the amount of $500 I authorized in 12/** they still owe me $1,484 to resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by National Association of Professional Women regarding complaint ID [redacted].

Sincerely,

Business

Response:

MEMBER FULLY REFUNDED - PARTLY THROUGH HER CREDIT CARD AND THE BALANCE BY CHECK

Review: For three months they have been calling me. After listening to one person give a sales pitch over the phone, I told them no thank you.

Now they have started calling from blocked numbers or ###-###-####

I have asked them 5 times this week to stop.

They keep trying to pitch ..

I want them to cease and desist contacting me in any way, shape or form.Desired Settlement: I want written confirmation they will never contact me again, and an apology for harassing me.

Business

Response:

NAPW has removed their name from our database and they will not be contacted again.

Review: Upon acceptance to association per an interview, the membership fee was stated as $11.88. After credit card information was collected the membership fee was stated as $1,188.00. Conversation was recorded. Unaware of the falsely represented membership fee, the credit card charge was processed. Conversation with membership department agreed to refund $298.00. We are seeking a full refund.Desired Settlement: The full amount of $1,188.00 should be refunded via credit card due to inaccurate membership fees stated by association. The association charged credit card for more than what was initially approved by customer.

Business

Response:

We deeply regret this misunderstanding. Unfortunately, we do not have any record of a member by the name of [redacted]. We suggest that the member contact NAPW directly with any questions in regards to membership, as our Customer Service Division would be more than happy to comply with this request. I trust that this inquiry will be resolved in a timely fashion. Please contact NAPW at ###-###-####. Thank you.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unwilling member is [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Sometime in July I completed a form on [redacted] requesting information about becoming a member of the National Association of Professional Women. The ad stated that they have an "A" rating with the Revdex.com, which I now believe to be untrue. I received a call on 08**13 and completed a lengthy "interview" and was congratulated on meeting the criteria allowing [redacted] at ###-###-#### to extend an offer of membership to me. Then the high pressure sales pitch began. I was initially quoted $789 annually for a Preferred membership. When I had no interest in anything that expensive, I was then offered an introductory rate of $199. This was followed by much back an forth with me explaining that I am one of two partners and would need to discuss and consider this with my partner, and me being told that this is not an option because this is an exclusive offer extended as the result of the "interview" I had just done and that (if not exactly stated, certainly strongly implied) I had to commit on the same call that the interview took place on. [redacted] emphasized repeatedly the great benefit and credibility that I would receive by being able to use the NAPW logo on my company website. When I was still adamant that I felt it would be unethical for me to agree to this without my partner's agreement, I was then offered a "Trial" membership for $99 for 6 months which she could extend "for me" for 1 year. I finally relented and stated that I would go ahead with that membership but would put it on my personal card to avoid any problems with my business partner since I could not have the opportunity to discuss and consider it with her. When later telling my partner about this trial membership, she informed me that she too had considered becoming a member, but had read many, many negative reviews when researching the NAPW, and had found that they in fact are NOT RATED WITH THE Revdex.com as their form on [redacted] states. Due to all the negative information that I have since discovered related to the NAPW, and the misrepresentation that they have an "A" rating with the Revdex.com, I believe that they use high pressure sales tactics to intentionally prevent people from having ample opportunity to check them out before committing to their non-refundable memberships. The only perceived value that caused me to fall for this high pressure sale, was being able to use their logo on my website. I now feel that would actually be a negative so there is now NO value in this membership and I do not want to be associated with NAPW in any way. I have not opened the email that I was sent for fear that by doing so I will in some way accept their Terms and Conditions, therefor I have not contacted them to try to resolve this matter. Since this call just took place yesterday, there is no charge yet on my card, and I DO NOT WANT ONE. I was also told at the very end of the call, that the membership would renew automatically. I do not want ANY CHARGES, EVER, from this "Association". I want them to destroy my credit card information after stopping the charge of $99 from being billed or crediting it back if it is too late to stop it.Desired Settlement: I want the charge of $99 (or whatever amount they may have actually billed) either NOT billed to my card, or CREDITED BACK if it is too late to stop it.

I want NAPW to destroy, delete or otherwise get rid of my credit card information and all information I provided on the "interview" call.

I do not want ANY automatic renewal charges to show up later.

I do not want to be associated in any way with NAPW.

I want a message left on my voicemail at the same telephone number the sales call came in on and they have on file, confirming that these actions have been taken care of. I do not want to be contacted by email by NAPW.

Business

Response:

Review: The company automatically renewed my membership and charged my card without any notice or reminder whatsoever. I disputed this charge over the phone with the company and they said it was in my contract, which it may have been. I asked how anyone was supposed to remember a year later to call by a certain date to change the auto renewal or cancel membership. They claimed that they sent me an email reminder. I have searched my emails very thoroughly, and there was no such email. I have received all of their other mailings (90%junk wanting me to sign up for some other costly things, or advertisements for things I'd never use). Anyway, since I persisted, they agreed to grant me a "courtesy credit" of $50. Wow, out of $199, that's just not gonna cut it. It is not satisfactory, at all! I disputed the charges with my credit card company and since the partial credit, they are confused So. going through Revdex.com seems the better option. it is my, opinion that this business is teetering on being a scam. They offer you all of these great benefits for a huge fee, you find out the perks are useless, your email gets loaded with ads, there is not a local chapter within 35 miles, useless. Their "product" is not ate all what they make it out to be, and they are cunning in how they get your money. I cannot seem to make them understand that I want all of my money back and they can keep their useless membership. I was not notified that the charge was being made. the only email was one congratulating me on my "membership anniversary" after the fact, since it further stated that my card had been charged..already, done deal, unbeknownst to me. Please help.Desired Settlement: All of my money back (that is the $149 remaining) and cancel my membership. Destroy credit card info on file.

Business

Response:

I would like to apologize to this member. While we have over 400 local chapters, she is correct that we do not have one in the greater [redacted] metropolitan area at this time. However, her Introductory membership priced at $199 entitled her to a wealth of other benefits, including discounted continuing education/seminars, shopping, and publicity through our members' database, mentor/mentee program, etc. I regret that we failed to adequately inform [redacted] of these benefits.

Review: [redacted] in [redacted] did a sales pitch on me and I thought it might be something good for me to join. It was very expensive. From the very beginning after I joined I had problems getting in touch with someone. What had I done, did I make a mistake joing this group. Something wasn't right from the very beginning.The meetings are too far away for me to make. The information that they provide is nothing different from what I recieve from the company I am with.I called [redacted] to see about a refund and she never called me back. I called another # and no one called be back from the second # I called. Now I am told I cannot recieve a refund because it is too late. I just joined at the end of July.I want my money back. This group doesn't benefit me at all.Desired Settlement: I want my money back. If administration needs some money to cover cost okay as long as it is just a few dollars, not all my money. I have never felt things were right with the people that I had dealt with. Something seems fishly about this company.

Business

Response:

We have reached out to [redacted], taking the opportunity to address her specific concerns. We have issued a refund for part of her membership fee and have reviewed her benefits and resources.

She should see those credits post to her account within the week, depending on the policies of her credit card issuer.

Review: My renewal preferences for this organization were set to NOT auto renew when my membership came due in February 2014. However, last evening I noticed a $789 charge on my credit card from NAPW as of February *, 2014. Upon further investigation, I found to have been sent an email on January ** that attempted to notify me that my renewal settings had been changed without my consent. Furthermore, it stated that should I not want to have the auto-renewal processed, to notify them by January *. The note was sent to me on January **, how was I to know of this policy and make any changes to the contrary? I called this evening and had to leave a message. I have sent an email to them as well. Not only can I not afford an $800 renewal, I certainly do not want to have someone make that renewal decision on my behalf - without proper notification. Here is a copy of the email received on 1/**/14 that was ready only today, 2/**/14.

Sent to me on January **, 2014 at 8:42a ET

RECENT CHANGES TO YOUR RENEWAL CONDITIONS

All paid NAPW memberships are for a one-year term. For your convenience and protection – to prevent lapses in your NAPW membership and ancillary benefits through our partners – NAPW will automatically renew your membership at the beginning of your anniversary month. NAPW will first update your enrollments with our partners' programs in order to keep your benefits active, and then will process your auto-renewal using the credit card on file.

When your initial term ends, NAPW will automatically renew your membership at the current dues rate for your most recent membership level. For example, if you are an Elite-level member, your membership will be renewed at the current dues rate for an Elite membership.

Prior to processing your renewal or charging your credit card, NAPW will send a reminder to the email address you have provided. If you elect not to renew your membership, we require that you provide notice at least 30 days prior to the beginning of the month in which you renew. For example, if your anniversary date is in the month of February, we require notice by the first of January, so that we can discontinue your enrollment with our various partners. Such notice should be submitted via email to [redacted]Desired Settlement: In addition to a refund, I wish to have my membership with such a devious and unethical business to cease immediately and forever.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They have refunded $590 and assured me that my renewal preferences have been flagged to NOT auto-renew again next year.

Sincerely,

Review: This company has completed an unauthorized charge of $495.00 to my card to renew a membership I did not authorize for. I was specifically told that this would not happen if I did not authorize it.Desired Settlement: This transaction is an illegal transaction and I want it reversed.

Business

Response:

[redacted] became a NAPW member in December of 2012. As such, she was entered into our auto-renewal program, which is designed to automatically renew members' memberships on each anniversary in order to prevent lapses in their enrollment for benefits from our various business partners. The default is for our members to auto-renew, as it ensures their convenience and prevents the interruption of their benefits. I have reviewed the recorded call with our sales representative, and the representative at that time explained the auto-renewal process. I did not find any mention by either party of preventing the auto-renewal.

Review: A company employee ([redacted]) called me at 11:15 AM, telling me that I have been nominated as a VIP with the Association, to which I was already enrolled as a member. At the end of a 15-minute description of what the VIP status entails, I was told I would have to pay $995. I objected, explaining that I could not afford that amount, after which the employee told me she was authorized to reduce the price to $495. I explained that this was too much, and she said she could spread the fee out for two months. When I objected again, she said she would spread the payment out to $165 per month for three months, and she said, "this charge will be reflected on your records." Before I could protest again, she hung up on me. I looked into the company's reputation for such scam-like charges, and quickly called [redacted] back, using the phone number and email address she provided me. I was sent directly to her voicemail. I called my bank to inform them that I had not authorized any charges, but they told me the charge had already been made to my debit account. I called the billing department and [redacted] back once more, but only received voicemail messages. In addition to leaving messages, I have emailed [redacted] using the email address she provided me.

I am concerned by the fact that they have not gotten back to me, nor reversed these unauthorized charges, despite my prompt action. This company has behaved immorally (and I believe illegally), and I am concerned that they will continue to do this to women.Desired Settlement: I would like my money to be refunded, and an investigation be opened into the business practices of this company, so they do not prey upon other unsuspecting women.

Business

Response:

This member was fully refunded and her renewal, etc., was deactivated in NAPW's CRM.

Review: This 'organization' has threatened to AUTO renew my membership that was useless to begin with. After researching this business, I have found that it is a scam. They are threatening to charge me $199 because I did not give 30 days notice to cancel my membership. There was no agreement, verbal nor written, to consent this. If the charges do occur, I will file another complaint.Desired Settlement: I would like the company to NOT charge me anything, NOT to renew my membership as requested by email on 2/**/14 which was within the 30 day notice time frame, I would like them to stop selling my email address to third party merchandisers, I would like them to cease all contact with myself and my company.

Business

Response:

On 3/**/2013, [redacted] joined NAPW. At that point, she was advised by her membership coordinator and agreed to set up the membership to auto-renew March of the following year. Per the Terms and Conditions set forth for all NAPW memberships, 30 notice is required prior to renewal if cancellation is requested. On February **, 2014, [redacted] did contact NAPW and request cancellation. Although less than 30 days prior to renewal (and not in compliance with the Terms and Conditions which [redacted] agreed to prior to accessing her membership), the membership was cancelled per [redacted]'s request on 2/**/2014. [redacted] has not been charged any additional monies.

Review: In a 1/2 hr. phone conversation intended to finalize my membership, I was quoted 3 membership levels. My choice was the basic membership (lowest level). The highest level costs $999.00/yr. The next level below that is $200 or $300 less (I don't recall the number). The basic level was offered to me at $99.00 for 6 months. Next day: my bank account showed a debit for $489.00. I did not agree to this charge. Also, the amount of $489.00 for 6 months is clearly NOT different from the $999.00/yr. level. I filed a dispute at my bank this afternoon. The bank officer tagged the claim as FRAUD. In thinking about the phone conversation, I believe that every part of it was intentionally devious. For example, the person on the phone, [redacted] at ([redacted], stated that she would charge my account for 89. That sounded like I would be charged $89.00. The "for" (or "four") was NOT accented in a normal way. Ms. [redacted] has a Long Island accent, one which I understand well. I lived in NYC for 20 yrs., and have friends who live on Long Island who have a similar accent. I believe this to be a deliberate attempt at fraud.Desired Settlement: 1. Full refund to my bank account; 2. No further contact, either by email, web site, social media, or telephone.

Business

Response:

We regret the misunderstanding. All memberships are annual memberships, and range in price depending on the level of access granted. We encourage members to contact NAPW Membership Services directly for any reason, but especially in they have questions regarding the levels of membership programs.

I’ve requested that the Finance Department issue a credit of $489.00. From my understanding, this typically takes 3-5 business days to appear. This member has also been removed from membership.

I trust that this resolves this matter. Should you have any additional questions, you may contact me at [redacted].

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I received a phone call today from a woman who said she wanted to ask me some questions about my interest in the National Association of Professional Women (NAPW). She told me about the association and asked me several questions about my job as manager and inquired about my status in professional memberships, as well as charitable organizations I supported. After the questions were asked and answered, she said that based on my standing as a professional I would be welcomed as a new member into the NAPW. She then went on to tell me that there were different levels of membership fees, from the premium to the non-profit status. She said the annual fee for membership was between 9.95 and 4.89. After giving her my debit card information I asked her what I would see on my bank statement and she said I would see a debit of four hundred eighty-nine dollars on my statement. At that point I said that she did NOT say four hundred eighty-nine dollars when she quoted me the membership fee, but said four eighty-nine. I said that I was absolutely not interested in a membership and that I should not be billed. She reassured me that my account would not be debited. As of the end of the day (6/25/2013), my bank account has not been debited. However, the tactics used by NAPW were deceitful and underhanded. The conversation sounded like a legitimate interview for a professional membership. She deliberately waited until the end of the conversation to tell me about the membership fee. I feel she also purposely omitted the word "hundred" from her quote in order to get me to give her my debit card information.Desired Settlement: I would like to receive a letter of apology for deceptive practice on the part of the NAPW and reassure me that no funds will be debited from my bank account.

Business

Response:

Review: I was sent information about joining the NAPW for free which I was excited about. When I got a call I was interested in it because this would be a good networking tool. This service was thought to be FREE and ADVERTISED AS FREE! Then I was told I was accepted and that they would charge $989.Desired Settlement: I want to be removed from any contact by this scam

Consumer

Response:

At this time, I have not been contacted by National Association of Professional Women regarding complaint ID [redacted].

Sincerely,

Business

Response:

This consumer was never a member of NAPW. She requested to be removed from our lists. We have deactivated her from our database and removed her from all lists, so she should not be receiving any further correspondence from NAPW. She may encounter passive advertising on the Internet, but she will no longer be the subject of any targeted advertising or emails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I hope they never do this to anyone else!

Sincerely,