National Auto Plaza, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] National Auto Plaza is taking advantage of their customers.  I know of three other people that are going through the same thing.  I don't want other people to have to be pressured into buying anything.  I wanted out of the deal but they wouldn't give me my keys back to the car I was trading.  They are thugs and bullies!!!  I would like to go to arbitration but I'm leaving for business for the remainder of this month.  What is my next step when I return?

National Auto Plaza offers Warranty and Gap coverage to our customers as an added benefit for the welfare of your care and the customer. Vehicles are purchased as is and usually do not have any manufacture warranty left on the vehicle. Wear and tear in guaranteed on a vehicle especially the amount...

you stated you drive. The motor vehicle contract of sale that you signed is detailed line by line with every charge, also you signed the warranty paperwork. I am sorry you did not feel you understood what you were signing. However the warranty is an aftermarket product and can be canceled. This funds would be sent to your financial institution and will be applies to the balance of your loan. It will not change the terms of your loan or payment but will reduce the total balance. If you feel you still would like to cancel the warranty than please come in and fill out cancelation paperwork to be submitted. If you would like more information about the warranty and how it can protect you, I wiould be glad to explain it to you.Thank you, Serelle T[redacted]

Complaint: [redacted]
I am rejecting this response because:
They told myself and my wife and my oldest son that we had 7 days no questions asked to return the truck for a total refund or a trade in.  I am willing to trade the truck in but they are saying that the truck which I never took possession of and is still on their lot is going to loose 5-6 thousand dollars in value because of trading it in!  This is such a scam and is totally wrong.  I never took the vehicle and I'm loosing value on it.  They never said that if we traded the truck for another one we would loose thousands.  They are the being crooks and trying to take advantage of a customer!
Sincerely,
[redacted]

Honestly the only thing that would truly resolve this issue would be to give me something worth what you scammed me out of.

Complaint: [redacted]
I am rejecting this response because:The sales man that I spoke with was Badain (sp?), the kicker is when I called back in to the dealership and asked for a sales manager I was given him again. He is NOT a manager at that dealership so why I was given him to begin with is beyond me. Secondly what dealership does not accept Car Fax? The damage occurred and I know it was more then a dent. I have a brother that is a real sales manager for Toyota and he confirmed with me that "structural damage" is more than a dent especially with a side swipe accident. The point I am trying to make is if the dealership was honest up front I would have never bought this car from them. It has lost significant value due to the car accident and now I am going to be out with a "trade" if that is all they offer. I want the full value of what I owe on the car and I would like to walk or they can give me that amount on a trade but I will not take less than $15,500 for the car. 
Sincerely,
Jessica Z[redacted]

Complaint: [redacted]
I am rejecting this response because:In regards to #[redacted]. I completely reject this response. I was promised by both Sergio and Alex that the manual would be MAILED to me! I DO NOT understand why they continue to lie! I want the manual printed out and mailed to me as they promised. Alex and Sergio both told me it was "in the Mail". What is going on here? Alex and Sergio are also lying about the stereo! How could it have worked when the amplifier was unplugged? I want them to either pay to have the amplifier replaced or fixed! They also did not do a complete inspection otherwise a mechanic would have seen the cv boot needed to be replaced. Sergio and Alex have both lied about the second key time and again. They both told me they could get a copy made for much cheaper using their dealership discount. I would like to know who wrote the response to my complaint and talk to their boss directly. They know darn good and well the warranty I bought for $1000.00 will not address any of these issues! All I want is for them to make good on the vehicle they sold me! If you read other Revdex.com complaints you will see Alex and Sergio have done this to other customers! They made thousands of dollars on this deal. They should either provide a written manual, provide a second key, pay to have the amplifier fixed, and pay half the costs of the front axle or refund me $2000.00. I don't understand how a business can treat customers this way and get any repeat business. Do they want me to pursue this further and take up more of their time and sully their reputation even further or do they want to run a professional business and be trustworthy, honest, and dependable? There response is very underhanded and unprofessional! Why do they continue to lie and con?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The payment has been sent to Bonneville in the promised amount. The initial check in question was not blank for me to fill out it was given to me by my insurance company. it is purposely made out to the institution who financed my car so the customer (myself) cannot cash it. I got a written statement from Progressive Insurance and U of U Federal Credit Union stating there is no reason why National Auto Plaza could not cash the check. and I was not aware the check needed a signature Adeem told me it had been cashed and it was taken care of! bottom line I drove there a total of 4 times to get my car fixed and not one time was I asked for a signature.yes they did fix my cooler but they denied fixing my faulty brakes because of the check not being received. Adeem contacted me four or so days later telling me I could go pick up the brake pads and rotors so I can fix my car myself because the check had been received and everything was done in good standing. that's what I was told I would hardly consider this customer satisfaction considering I was thrown the parts and told to do it myself! they are trying to glorify the fact that they fixed my car but it was not that easy it was a fight. I also have a paper from their repair shop that says cooler has been replaced brakes to be fixed pending receipt of check (this is before I got the parts). I did not fail to pay! the check  was in their possession the whole time and no one ever asked for a signature from me  or my husband. This is what was told to me after they sent  it to Bonneville  collection's. whoever is answering back obviously has no clue as to what's going on because nothing in this answer is remotely close to what happened. I would have been more than happy to sign the check but I was never asked to. no one ever informed me that they had it and that it needed a signature until after the fact. I was told from day one by salesmen Alex that it would be taken care of. he rambled on about how he cared about customer service and how important the customer is so I believed him and thinking that he was going to get the check and giving my information to Ali I figured the situation would be taken care of. the only thing I'm guilty of is trusting this sheisty place. I have plenty of proof to show that the NP'S statement is false! I want to know who the boss of that institution is so I may have a chance to plead my case to him because I do have documentation that I can't show on this website but would like a chance to show to the real boss so I can get this taken care of because right now I'm not being treated fairly. and if they truly care about customer service then this matter should not be a problem. I did everything I could on my part my insurance company said they sent the check to Ali and it was cashable I never heard from National Auto Plaza after that so I thought we were in the clear until collections called me.but never was I asked by collections for my signature. even though progressive and University of Utah said it was not necessary. whether or not they want to hear it they screwed up. I hope that consumers can see this and their responses so they think twice before shopping there. all I can do is hope that no one else has to go through what we've been through since May of this year. all I want is the fees waived because it was wrongfully sent to collections I don't want anything else!
Sincerely,
Andrea C[redacted]