National Automotive Brokerage Services

[redacted] , Thanks for sharing your experience with usThat sounds like it must have been very frustrating for you and we sincerely apologize for any inconvenience you may have experiencedOur mission is to always quickly locate and deliver quality vehicles right to your door.We take full responsibility for being nearly hours behind when it came to delivering your vehicle to your home and we do apologize for that We understand that you’d changed your mind about doing business with us during the process of completing the transaction and work orders that we’d promised to fulfill, prior to making the delivery— including the windshield— to make sure that your new vehicle was in tip-top shapeSince your deposit was already fully refunded and we allowed you to withdraw from your signed agreement with us to purchase the vehicle, and we waived our cancellation fee, we’re not entirely sure what we can do for you to solve the complaint for youWe love our customers and are always very happy to answer any questions or solve any grievances or concerns you might havePlease feel free to reach out to us at our ###-###-#### or send an email to [redacted] number or email.We look forward to getting this resolved for youThank you

I am writing in regards to the Revdex.com complaint from [redacted] ID# [redacted] She had concerns that her tires were in poor condition and took it upon herself to have those replaced and sent us the invoice afterwordOn the same day that the Revdex.com complaint was filed, [redacted] Automotove reimbursed Ms*** in full for the expenses related to the tiresI’ve personally spoken with Ms [redacted] via phone and e-mail and I feel that we have satisfied her concernsPlease let me know if you need further information.Thank you,

have bought cars through this service and have not had any problemsI let them know what I wanted and got it delivered to my home

While National Automotive Brokerage Services is very disappointed that things have not worked out, as hoped, with the Mazda that Mr [redacted] purchased in April of 2015, we are not prepared to assume financial responsibility or to repair the vehicle at our expenseWe were not made aware of any of the service appointments noted prior to this complaint Mr [redacted] was notified prior to purchasing the vehicle that CarFax was reporting a minor accident (the vehicle hit a curb in April, 2014) and Mr [redacted] signed an acknowledgment of that fact We do not view the current issue of a bad motor, after roughly 22,miles, to be a fault of National Automotive Brokerage Services nor our inspection processesThe engine functioned as it should at the time of purchase and gave no indication that it may fail, if properly maintained, within the next 22,milesThe Mazda was in overall acceptable mechanic condition at the time of purchase and the dealership warranty agreed upon by National Automotive Brokerage Services and Mr [redacted] has long since expired We are in no way affiliated with a warranty company called Endurance and are not responsible for their coverage policiesThis is an aftermarket company that Mr [redacted] chose to warrant his vehicle through after his purchaseWe also do not know the reasons that Endurance refused to cover this claim National Automotive Brokerage is also not responsible for any misdiagnosis from any of the companies that serviced the Mazda after the purchase in April, 2015, if there was in fact a misdiagnosisHad there been an obvious flaw in the drive-train, Jim Lewis Tire, Palm Springs Mazda, or Wal-Mart should have recognized the issueInstead, it appears that Jim Lewis Tire and Palm Springs Mazda only cleared the check engine light code without feeling it necessary to make a repair Again, we are disappointed that Mr [redacted] is not 100% satisfied with his purchase after one and a half years, however, we are not able to assist at this time

The delay in paying the bill once the customer was at the repair facility was because we needed the actual invoice from the facility to pay the billWe definitely could have done a better job at communicating any delays to the customer, howeverAt this time, all that was promised to the customer has been taken car of

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I have to admit that I did not think the service was going to workI did not have any credit and with a down payment I got a good car

During our bankruptcy and After picking out a car online at National Auto/ Bob Automotive located at W Broad St, Columbus, OH 43228, we were sent the (VW Passat) car Demetrius D*** seemed friendly until we pointed out a MAP Sensor issue that later lead to a Major Computer Problems that a ASE certified mechpointed outWe were left sitting at the shop for hours because Demetrius was mad that I didn't answer the phone the night before because we were in church and even stated that in a text to meAfter all that Demetrius stopped communicating with us until we decided to discontinue doing business with them, Todd P***(Demetrius boss) stepped in but Demetrius still couldn't get it together!! Then after leaving the car sitting in our yard for almost a month, a guy picks up the car and drives the car back to florida with our temp tag still in place and drives thru a toll booth without payingWe received the violation ticket in the mail and left messages for Todd P*** (to reimburse us) twice and he don't even return call to usWe left messages for Todd P*** about our Deposit that they took from our bank Account and WILL NOT RETURN)
Do yourself a giant favor, stay the heck away from these people!!!!!
In the event they continue to ignore usWe will be in talks with an attorney and hope to settle this matter with the return of our deposit, attorneys fees, florida toll violation and storage fees of car in our yard while they played games with us

I am rejecting this response because: Although I had talks with a representative who has found a solution to the problem I am still very dissatisfied at the lack of communication on behalf of National automotive brokerageThey claim that they made several attempts to contact this me which is and I can and will obtain records to indicate And even though we both agreed that this is a misunderstanding and I agreed that am going to deposit the down payment so they can collect it, it doesn't excuse MrS***s rude behaviour and lack of apology for his rude behaviourThe deposit will be made before the end of the business day so that I can enjoy my vehicle once again,
Regards,
*** ***

National Automotive Brokerage Services regrets that Ms*** isn't completely satisfied with the ability of our company to collect her down payment as agreedHowever, we have attempted multiple times to collect the funds, including on the specific date that was agreed uponEach
attempt has been declined by her financial institution and multiple calls were made to Ms*** from our office to rectify the situationOur Director of Operations had several conversations with Ms*** on November 28th and it was agreed that Ms*** would deposit the funds back into her account, on that date, so that the funds could be collected immediatelyUpon receipt of those funds, thus completing the contractual obligation to the lien holder, we would then exhaust all efforts to obtain an extension on the temporary tag that has expired so that Ms*** could go back to enjoying her vehicleMs*** failed to follow through with the agreed upon resolution
While we are distraught that Ms*** isn't happy with our collection efforts, we will not be paying the down payment for her and will continue our efforts to collect the contractually agreed upon fundsAs always, we welcome productive dialogue with Ms*** to find a fair resolution to her complaint

Hi ***,Thanks for bringing this to our attentionThat sounds like it must have been very frustrating for you and we sincerely apologize for any inconvenience you may have experiencedLet's see if we can get back on track with this. While we did agree to make the fixes on your vehicle after
delivery, our notes indicate that arrangements had been made to get the work doneWe never received a notification or a bill to indicate that the work was complete and our attempts to contact you have been unsuccessfulWe’d still love to make sure that we get you all taken care of and that you’re completely satisfied the service you’ve received Please reach out to us at your earliest convenience so we can make arrangement to make the agreed upon repairsPlease feel free to reach out to us at ###-###-#### or send an email to *** We’re here Mon-Fri 9am-6pm EST We look forward to getting this resolved for you ASAPThank you -The NABS team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because:
Although I had talks with a representative who has found a solution to the problem I am still very dissatisfied at the lack of communication on behalf of National automotive brokerageThey claim that they made several attempts to contact this me which is and I can and will obtain records to indicate And even though we both agreed that this is a misunderstanding and I agreed that am going to deposit the down payment so they can collect it, it doesn't excuse MrS***s rude behaviour and lack of apology for his rude behaviourThe deposit will be made before the end of the business day so that I can enjoy my vehicle once again,
Regards,
*** ***

This is the best car buying experience ever!!! No more going to dealership staying all day to have a sales person tell you that you can't get the car you want but we can sale you something elseThis company is almost to good to be trueIt's definitely worth checking out before you go to ANY dealership

We are extremely regretful that communication dropped off between Mr. [redacted] and our sales staff. We have addressed the concern and the file was taken over by our Director of Operations. We were able to locate and deliver what we hope was a satisfactory vehicle to Mr. [redacted] last week. We are...

hopeful that Mr [redacted] is now elated with the service that we provide.

While National Automotive Brokerage Services is very disappointed that things have not worked out, as hoped, with the 2010 Mazda that Mr. [redacted] purchased in April of 2015, we are not prepared to assume financial responsibility or to repair the vehicle at our expense. We were not made aware of any...

of the service appointments noted prior to this complaint.   Mr. [redacted] was notified prior to purchasing the vehicle that CarFax was reporting a minor accident (the vehicle hit a curb in April, 2014) and Mr. [redacted] signed an acknowledgment of that fact.   We do not view  the current issue of a bad motor, after roughly 22,167 miles, to be a fault of National Automotive Brokerage Services nor our inspection processes. The engine functioned as it should at the time of purchase and gave no indication that it may fail, if properly maintained, within the next 22,167 miles. The Mazda was in overall acceptable mechanic condition at the time of purchase and the dealership warranty agreed upon by National Automotive Brokerage Services and Mr. [redacted] has long since expired.   We are in no way affiliated with a warranty company called Endurance and are not responsible for their coverage policies. This is an aftermarket company that Mr. [redacted] chose to warrant his vehicle through after his purchase. We also do not know the reasons that Endurance refused to cover this claim.   National Automotive Brokerage is also not responsible for any misdiagnosis from any of the companies that serviced the Mazda after the purchase in April, 2015, if there was in fact a misdiagnosis. Had there been an obvious flaw in the drive-train, Jim Lewis Tire, Palm Springs Mazda, or Wal-Mart should have recognized the issue. Instead, it appears that Jim Lewis Tire and Palm Springs Mazda only cleared the check engine light code without feeling it necessary to make a repair.   Again, we are disappointed that Mr. [redacted] is not 100% satisfied with his purchase after one and a half years, however, we are not able to assist at this time.

National Automotive Brokerage Services regrets that Ms. [redacted] isn't completely satisfied with the ability of our company to collect her down payment as agreed. However, we have attempted multiple times to collect the funds, including on the specific date that was agreed upon. Each...

attempt has been declined by her financial institution and multiple calls were made to Ms. [redacted] from our office to rectify the situation. Our Director of Operations had several conversations with Ms. [redacted] on November 28th and it was agreed that Ms. [redacted] would deposit the funds back into her account, on that date, so that the funds could be collected immediately. Upon receipt of those funds, thus completing the contractual obligation to the lien holder, we would then exhaust all efforts to obtain an extension on the temporary tag that has expired so that Ms. [redacted] could go back to enjoying her vehicle. Ms. [redacted] failed to follow through with the agreed upon resolution. While we are distraught that Ms. [redacted] isn't happy with our collection efforts, we will not be paying the down payment for her and will continue our efforts to collect the contractually agreed upon funds. As always, we welcome productive dialogue with Ms. [redacted] to find a fair resolution to her complaint.

I am writing in regards to the Revdex.com complaint from [redacted] ID#[redacted]. She had concerns that her tires were in poor condition and took it upon herself to have those replaced and sent us the invoice afterword. On the same day that the Revdex.com complaint was filed, [redacted] Automotove reimbursed Ms. [redacted]...

in full for the expenses related to the tires. I’ve personally spoken with Ms. [redacted] via phone and e-mail and I feel that we have satisfied her concerns. Please let me know if you need further information.Thank you,

This service was a very pleasant service to use. They have helped me re-establish my credit and I am on my second car through the service

I have recently purchased a second Jeep from National Auto and could not be happier. They had to go to Florida to get what I wanted but it didn't take long to get here. I had a couple of concerns about the brakes but they had them checked out for me right away. I love my Jeep and I will definitely be contacting them when I'm ready to trade this one in.