National Automotive Brokerage Services

While National Automotive Brokerage Services is very disappointed that things have not worked out, as hoped, with the 2010 Mazda that Mr. [redacted] purchased in April of 2015, we are not prepared...

to assume financial responsibility or to repair the vehicle at our expense. We were not made aware of any of the service appointments noted prior to this complaint.  
Mr. [redacted] was notified prior to purchasing the vehicle that CarFax was reporting a minor accident (the vehicle hit a curb in April, 2014) and Mr. [redacted] signed an acknowledgment of that fact.
 
We do not view  the current issue of a bad motor, after roughly 22,167 miles, to be a fault of National Automotive Brokerage Services nor our inspection processes. The engine functioned as it should at the time of purchase and gave no indication that it may fail, if properly maintained, within the next 22,167 miles. The Mazda was in overall acceptable mechanic condition at the time of purchase and the dealership warranty agreed upon by National Automotive Brokerage Services and Mr. [redacted] has long since expired.
 
We are in no way affiliated with a warranty company called Endurance and are not responsible for their coverage policies. This is an aftermarket company that Mr. [redacted] chose to warrant his vehicle through after his purchase. We also do not know the reasons that Endurance refused to cover this claim.
 
National Automotive Brokerage is also not responsible for any misdiagnosis from any of the companies that serviced the Mazda after the purchase in April, 2015, if there was in fact a misdiagnosis. Had there been an obvious flaw in the drive-train, Jim Lewis Tire, Palm Springs Mazda, or Wal-Mart should have recognized the issue. Instead, it appears that Jim Lewis Tire and Palm Springs Mazda only cleared the check engine light code without feeling it necessary to make a repair.
 
Again, we are disappointed that Mr. [redacted] is not 100% satisfied with his purchase after one and a half years, however, we are not able to assist at this time.

[redacted], Thanks for sharing your experience with us. That sounds like it must have been very frustrating for you and we sincerely apologize for any inconvenience you may have experienced. Our mission is to always quickly locate and deliver quality vehicles right to your door.We take full...

responsibility for being nearly 3 hours behind when it came to delivering your vehicle to your home and we do apologize for that.  We understand that you’d changed your mind about doing business with us during the process of completing the transaction and work orders that we’d promised to fulfill, prior to making the delivery— including the windshield— to make sure that your new vehicle was in tip-top shape. Since your deposit was already fully refunded and we allowed you to withdraw from your signed agreement with us to purchase the vehicle, and we waived our cancellation fee, we’re not entirely sure what we can do for you to solve the complaint for you. We love our customers and are always very happy to answer any questions or solve any grievances or concerns you might have. Please feel free to reach out to us at our ###-###-#### or send an email to [redacted] number or email.We look forward to getting this resolved for you. Thank you

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

The delay in paying the bill once the customer was at the repair facility was because we needed the actual invoice from the facility to pay the bill. We definitely could have done a better job at communicating any delays to the customer, however. At this time, all that was promised to the...

customer has been taken car of.

have bought 2 cars through this service and have not had any problems.. I let them know what I wanted and got it delivered to my home

Wonderful experience all around. Great customer service with lightning speed.

There was certainly a delay in getting the customer's trade removed from the property, however, we were able to get the vehicle picked up and it is now paid off, in full, through USAA. We are hopeful that the customer is now more satisfied with their experience with our company.

I wanted a specific car in fact I found the car at a dealer and this service was able to get the car for me and deliver it to me at my home. I never had to go to a dealership and deal with all the hassle of wait to sign the paperwork I just did it all in my kitchen