National Car Rental

Well, I did my homework prior to calling Same day Plumbing...their quote was right in the ballpark of other companies, they could come out same day and replace my water heater [redacted] was pleasant and professional on the phone [redacted] and his apprentice, [redacted] , came out in the pouring rain to replace my water heaterI sure did choose the right company for the service I neededThe two men were polite, professional and thorough I would recommend this company and will use their services again...Thank you! :)

Message was left for customer, awaiting call back

*** *** *** stands behind its original response along with supporting documentation attached

Mr*** ***) is a licensed professional, and Mrs*** (*** *** ***) is a Licensed Real Estate Professional (License Number ***) in the state of Arizona
The ***’s made three rounds of investments with Alpine Capital Solutions (two home acquisitions and one
partnership on a “flip”)
Regarding both Purchase Agreements for the two homes the ***’s acquired;
-The buyer (the ***’s) waived the Right to a Survey for both properties
-The Right to Independent Inspections was checked within Days after Closing for both properties. However, the buyer (the ***’s) did not initiate or conduct any home inspections during that time frame
-The buyer (the ***’s) waived the Limited Home Warranty Program for both properties
-The buyer (the ***’s) did not conduct appraisals on either home before closing even though that option was available
Mrand Mrs*** purchased the homes in two different LLCs, Sweet Life 1, LLC and Sweet Life 2, LLC. I have attached PDF copies of the 1099’s of each for both and showing the collected rent disbursed to Mrand Mrs***. Please see the attached “Sweet Life LLC - 2014”, “Sweet Life LLC - 2015”, “Sweet Life LLC - 2014”, and “Sweet Life LLC - 2015” for records of those collected rent disbursements. These dollar amounts illustrate both houses as the performing assets that they are. Also, the ***’s are realizing appreciation on both houses, which is a “real” benefit of real estate investing but not reflected on a statement
With Mrs***’s background as a Licensed Real Estate Agent, they had a deep and professional understanding of real estate investing including a working knowledge of both the risks and rewards
As mentioned above, in addition to the two home acquisitions, the ***’s also invested in “flip”. The ***’s invested $19,in November 2014. In February 2015, the “flip” property closed, and Alpine sent the ***’s their principle plus profit for their investment. The ***’s profited $5,(28.41% ROI in just over months) on the flip investment with Alpine
Sincerely,
Alpine Property Management

Revdex.com:At this time, I have not been contacted by Kim's Cleaners & Tailors regarding complaint ID [redacted].Sincerely,[redacted]

Message was left for customer, awaiting call back.

Thank you for bringing this to our attention. Our Airport Area Manager will be in contact with you to assist in resolving your claim and lost property. Thank you.

We apologize for any
inconvenience Ms. [redacted] has had in regards to the rental trucks.  The
Group Truck Rental Manager has left two messages for Ms. [redacted] to discuss the
situation and hasn’t received a return call from her to resolve. Thanks,
[redacted]Risk Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi I have emailed and included my response above, rejecting Alpines comments.I hope to move forward to resolve my issue in your arbitration program.
Please note [redacted] has the detailed 20 plus page complaint with detailed facts and Alpine documents, if you cannot find it I can send it again. Regards,[redacted]

The Area Manager over the rental
branch spoke with the renter and explained the breakdown of her charges and
provided a copy of the receipt for her records.
 
Thanks,
[redacted]

We apologize for any inconvenience [redacted] experienced while trying to get this resolved with our North Olmsted location.  The Area Manager overseeing that location spoke with [redacted] and refunded the $150 charge back to her card last week.

To whom it may concern:
Please accept this correspondence as our response to the complaint filed by [redacted]. We have reviewed the concerns raised by Mr. [redacted]. Mr. [redacted] rented a 2015 Chevrolet Cruz from CLERAC, LLC dba Enterprise Rent-A-Car [redacted] Cleveland Heights, OH 44118 on...

09/08/2015.
At the time of rental, a vehicle inspection was completed in the presence of Mr. [redacted] and it was determined to be rented without existing damage. This was confirmed by Mr. [redacted] by him initialing on the face of the rental agreement as acknowledgement of the vehicle condition.
Mr. [redacted] returned the rental vehicle to the same location on 09/14/15. Upon return and in Mr. [redacted]’s, the rental vehicle was inspected by an Enterprise employee. Damage was found on the rear passenger side door. This damage was not previously documented at time of rental and therefore, a change in vehicle condition report was initiated.
While Mr. [redacted] may not be aware as to the cause of the damage, pursuant to section 6 of the rental agreement executed by Mr. [redacted]: "Renter accepts responsibility for damage to, loss or theft of, Vehicle, Optional Accessories or any part or accessory occurring during the Rental Period regardless of fault or negligence of Renter or any other person or act of God."
Mr. [redacted] was sent an invoice for the remaining amount of $703.07 Mr. [redacted] already paid $250.00 at the branch ($658.53 in physical damage, $100 Administrative Fee, $128.69 Loss of Use and $65.85 Value Diminishment). We respectfully believe that the amount sought by Enterprise from Mr. [redacted] is reasonable, appropriate and in accordance with his obligations under the terms of the rental agreement. This being the case we are also willing to waive the fees that associated with the claim at this time. The remaining balance due for Mr. [redacted] is $408.53.
Thank you for your consideration in this matter. Please contact the undersigned should you have any additional questions.
Sincerely,
[redacted]

We apologize for the calls and
contact Ms.  [redacted] received regarding payment for her rental
car.  The Area Manager over the Strongsville branch has spoken to Ms.
[redacted] and has advised that she will not receive any further contact for
payment regarding the rental. ...

The Area Manager provided her contact
information if there are any further concerns regarding this situation.
Thanks,
[redacted]

We apologize for the confusion and delay Mr. [redacted] experienced in attempting to get his credit card refunded for rental charges placed on his card beyond the extent of his actually use of a rental vehicle.  The Area Manager that oversees the Elyria branch has refunded $480 back to Mr....

[redacted]'s credit card and left a voicemail message with Mr. [redacted] to contact him directly should he want to discuss this further or have any additional questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I appreciate Enterprise's willingness to have a person from their damage recovery unit contact me, but they must be willing to tell me how the other two areas of damage that appeared on the car after I returned it were repaired, who was billed for that, and how much they were bilied. My concern is that I was billed for repairing all the damage shown in the photos rather than just the damage that appeared on the car when I returned it and which I signed off on. Clearly this is not fair.If Enterprise continues to refuse to acknowledge that all the damage shown in the photos is not damage that was on the car when I returned it , then I will just be talking to a stone wall.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In fact I have had conversations with Enterprise and my
insurance company about this issue. Further, my insurance company in my
conversation with the claims adjuster did find the repairs questionable as the
damage in the photos did not match the agent’s description. My insurance
company accepted the removal of all the add-on fees as an expedient settlement
with Enterprise. I initially contacted an agent at the Enterprise Damage
Recovery Unit about this claim. He understood what I was saying, but said that
he could only go by the damage estimate as shown on the invoice. He suggested
waiving the-add on fees as a compromise, but this was not acceptable to me
because the fees were not the issue I was raising.  I was raising the issue of the damage repair that
I am not responsible for. I discussed this with my insurance company. They
agreed that the damage shown in the pictures does not match the damage
description. Subsequently, my insurance company contacted Enterprise and
arrived at the settlement with add-on fees waived. In the meantime while
I was attempting to resolve this, Enterprise employed the [redacted]
collection agency to pressure me into quickly paying what Enterprise thought I
owed. I am still getting letters from the collection agency as of this past
Monday even though the settlement was made over a week ago.  Enterprise has not proven to be a company
with which it is easy to resolve a legitimate complaint. I am attaching photos of the damage that was repaired as
well as the original description of the damage when I returned the car to Enterprise
that was written by the Enterprise agent and which I signed off on. It is
obvious that the damage description does not match the damage in the photos. There
are three areas of damage shown in the photo, however only the white paint mark
on the bottom of the door was there when I returned the car (this is what is
described in the damage report made by the Enterprise agent when I returned the
car and what I signed off on). The other areas (the chip above the wheel well
which appears to be the most serious damage and the area circled in paint
higher on the door) were not there when I rented the car, nor when I returned
the car. This damage may have occurred later at the Enterprise garage, at
[redacted], or in transit. I have been billed for the repair of all three
areas. This is not fair. I maintain that the bill should be split in thirds. I
am only responsible for one third of the cost of repair.  The way my insurance company settled with Enterprise is not
entirely relevant to the complaint I am filing with the [redacted]. The issue of the
damage was raised and Enterprise agreed to drop the add-on charges. My
insurance company accepted this settlement. This is a relatively small amount
of money at issue and it is likely my insurance company felt it wasn’t worth
their time to push further. My insurance company accepting this deal is not an
admission that they felt the estimate was correct, on the contrary that
Enterprise dropped the add-on charges indicates their admission of the
possibility of a problem. Yet, I am paying for damages that I am not responsible for.
Enterprise refuses to acknowledge this even though there is strong evidence
that this is the case (see attachments). There has not been a resolution that
is fair and acceptable to me despite my efforts. This is the reason for this
complaint to the [redacted].
Regards,
[redacted]

We appreciate **. [redacted] bringing his concern to our attention.
 
**. [redacted] had been renting the vehicle in question from
Enterprise for nearly two months (3/21/17 through 5/17/17) and had put 9,268
miles on this vehicle.  We know that if
the fuel had been contaminated...

prior to **. [redacted] taking possession of it,
he would have had mechanical problems long before he returned the vehicle on
May 17.  When he returned the vehicle,
the Check Engine light was illuminated. 
The vehicle was returned with a full tank so there was no need for
Enterprise to add fuel to the vehicle. 
The vehicle was immediately sent to the [redacted] dealership service
department for a diagnostic check to determine the reason for the illuminated
warning light and they found that the fuel system had been contaminated with
diesel fuel.
 
We regret any inconvenience this incident has caused **. [redacted]
but because it is clear to us that the diesel fuel was added to the vehicle’s
fuel system at some point during the course of **. [redacted]’s rental, based on
the terms and conditions of our rental agreement, he would be financially
responsible for the damage caused by the fuel contamination.

We apologize for the inconvenience Mr. [redacted] experienced at our National Rental location at the Cleveland Hopkins Airport when he attempted to secure a rental vehicle using his debit card.  Even though Mr. [redacted] has paid Priceline for the rental car, National doesn't receive any...

payment from Priceline for any rental booked through Priceline until the rental transaction is complete.   Since National was unable to complete the rental transaction, National Rental didn't receive any revenue from Priceline for Mr. [redacted]'s unused reservation.  Mr. [redacted] must contact Priceline for any additional refund he is seeking for his unused reservation.  On Priceline's website there are two links for customers to review National's Rental Policy regarding acceptable forms of payment before completing the reservation, the first is under the "Driver Information" section.  When clicking that link, the customer is directed to National Rental's Policy and Rules.  The other link to access National Rental's Policy and Rules is right above the option to actually book the reservation though Priceline, there is a statement embedded with three links, it states, "I agree to Booking Conditions, National Rental Policy and Rules, and Term and Conditions in booking this rental."  The following has been pulled directly from National Rental's Policy and Rules link on Priceline's website regarding non credit card deposits: Rental RequirementsAll renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. Individuals with permits, restricted, conditional or provisional licenses are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. AGE – The underage surcharge for drivers between the ages of 21 and 24 is $15 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Intermediate SUVs and Minivans. NON CREDIT CARD DEPOSITS – Debit cards are accepted at the time of rental with a round trip travel ticket, e-ticket, or travel itinerary that shows the renter's name and discloses the return date and port of departure. Local renters must have a credit card to secure the rental. Renters using a debit card as a deposit may rent the following vehicle classes: Economy through Full Size cars, Intermediate SUVs and Minivans. DEPOSIT AMOUNT – A deposit equal to the cost of the rental will be taken at the time of rental, and the funds will not be available for use until after the vehicle has been returned. Cash, prepaid cards and money orders are not acceptable methods of deposit. This location is not responsible for any overdraft fees incurred.

This consumer response was received by Revdex.com via email.It seems to me that it was the bank, not Enterprise, who demanded the change in my loan agreement, and came up...

with a way to make it "look right".I'm satisfied that they've kept the monthly payments at $163.91, and that is the amount on my original agreement.

Ms. [redacted] has not been a customer of ours since 2008.  Our Risk Management Department has discussed the reason she cannot rent with us in 2010 and 2011.  This matter has been closed for several years and our position will not change.