National Express Moving Reviews (%countItem)
View Photos
National Express Moving Rating
Address: 1711 Worthington Rd #107, West Palm Beach, Florida, United States, 33409-6407
Phone: |
Show more...
|
Fax: |
+1 (305) 735-6465 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for National Express Moving
Add new contacts
National movers hired a 3rd party company to relocate me and my fiancé our kitchen table was broken couch has holes and more damage I'm very upset !
National express movers are thrives and liars they hire a 3rd party company to move us ! We were moved by map moving and storage when our stuff arrived in Ohio the trailer had a leak all of our stuff is wet and damaged ! The boxes are crushed and ruined ! They didn't wrap our furniture or anything ! Also yesterday the drive team called my mom saying they were scared of me due to autism and asked me to leave during unloading ! Our local nb team who met our truck to help unload stated this " At no point yesterday during the move was I in any way scared or afraid of the homeowners. My ultimate goal was to do my part in unloading their belongings off the moving truck in a safe and timely manner as I've done with hundreds of previous moves. I saw that the belongings were not properly wrapped and was disgusted by the drivers attitude and lack of compassion towards his client". I am very disgusted in this company and I hope after all these complaints they get shut down ! Not only that they broke my couch my kitchen table and my study desk and more ! These are all over 1000.00 total in damage ! My couch alone was 2000 ! Now the issue is they don't answer the phones after delivery because they don't want to deal with complaints or anything help me please !
I want my couch fixed and everything else replaced that's damaged or refunded so I can buy new stuff
This customer has been made aware of the insurance protocols. Per the signed agreement the customer acknowledges all damage is claims are the responsibility of the carrier who physically did the move. We are the shipping coordinator, not the mover. The customer knows this. We will however assist in the claims process as she also knows.
Ty
These guys were awesome. Brian A. ( yes like the singer ) was such a pleasure to work with. He was knowledgable, funny, and did everything he said he would. The movers were some hard working SOB's. We usually use Mayflower, but I am glad we found National Express. Mayflower wanted $12,000, and Brian was able to work a couple discounts in and get it done for just under $9,000. Use National Express, request Brian.
We hired them to coordinate a move, they hired a horrible company and now they refuse to help us file a claim with the moving companies insurance co.
National Express hired a moving company to move our items from Colorado to California and now that the move is complete and they received their money, they refuse to help us peruse a claim with the moving companies' insurance company. This is exactly why we hired a coordinating company, to help resolve issues, and they ignore phone calls,texts and emails, but when ***, "the money guy" does respond, he says there is nothing they can do (I have at least 15 emails and texts messages to document this) as the claim was denied. The problem with this is that the moving company denied our claim not the insurance company. We are out over $2000 of personal belongings, plus the $2600 we paid for the move and National Express refuses to help. Horrible company that is only about making money not making your move easier!
I would like for the company to live up to our executed contract that they signed and help peruse the moving company and get my insurance claim approved.
This complaint is meant for Cali Relocation. We have pleaded with them on this customers behalf for them to provide the paperwork they have requested. In regards to National Express Agreement, we have honored that. Our contract has been fulfilled. We have terminated our relationship with Cali Relo as a result of this customers issue. At this point there isn't anything else we can do. We will support them in any other capacity but we can not provide them paperwork from another company that we do not possess.
We were promised pickup and delivery dates and a binding estimate for an awful moving experience that didn't meet the promised expectations.
Promised a delivery date of 3/2/20, but delivered on 3/4/20, resulting in lodging costs. Promised our "own truck", but a U Haul arrived for pickup and without our knowledge or permission, the entire load was transferred to another truck and delivered to destination. Truck arrived in a filthy condition with garbage strewn about. Almost all items were damaged and dirty as if our load was thrown during the repack. Some items are missing. We were told by *** that this was a binding estimate that wouldn't change. Instead movers demanded $1500 more than binding estimate. We were told by *** that he would intervene when problems cropped up by movers, but he would not. *** at customer service returned calls but did not intervene in problems with the moving company they hired.
Refund of moving cost minus cost to move car of $450.
First and foremost we are sorry this customer was displeased with their moving experience. I however would like an opportunity to clarify a few things. In interstate moving their are no guarantees in regards to pick up or delivery, this is made clear in the executed contract. *** and her husband let us know when they preferred to be picked up and delivered and we noted that to the carrier we assigned. We had a 2 day pick up window. We had a designated truck for them but they refused pick up on the day they had planned to come, requesting the following day. Because of that things logistically had to be adjusted. The carrier lawfully had 21 business days to make the delivery and arrived well within the window. If there are issues with damages please call our customer service and they will link you with the carriers claims department. Again we are sorry your upset with your experience.
I signed up with National Express to have my things delivered and was told multiple times they would meet my deadline.
I worked with *** from National Express moving. I told her I needed my things delivered from Houston to Phoenix on Feb 15. She told me multiple times she worked with her team and they were able to meet the deadline as long as they picked my things up the weekend before. I then paid the deposit of $872.55.I found out on Feb 11th that it will take up to 21 days. The company she contracted with told me she mislead me and they would have never told her my things could be delivered by that time. All of my things are in storage to start my new job on Feb 17th. I already had people coming to my apt on the 15th to help move my things due to their Long distance charge. I now need to rent a UHAUL in order to get my things to Phoenix like I was promised by her company.
Since I was mislead on multiple occasions by National Express I would like a refund of $872.55 since I will need to take my things myself.
Please close this request. The company has satisfied my needs. *** has been great.
This company is very unprofessional! Once they book you and receive your money great customer service is gone. No one answers the phone and no matter which extension you select it goes to a woman name Ashley. Horrible horrible customer service! Had a scheduled pickup for my furniture and my car and they had no idea who the carrier's were. I had to leave my car with my mother to meet a carrier 3 days after it was supposed to be picked up. When it was time for my furniture to be picked up the bill doubled. And they let on having you to think that your car tow payment is included in that total price BUT ITS NOT. YOU PAY FOR YOUR CAR ON PICKUP. It was an awful experience and I will never recommend this headache to anyone. I wish reviews would let us post a picture to show that we actually did contract this company. They are going to lie about not contracting/coordinating my move. They look real stupid going under the negative reviews saying the same thing. I was stupid for coming to read these reviews beforehand. But never again. Take it from all of us before you and go to another company. This is a rip off and a headache!
Wanted to charge 3X the amount agreed upon. Shady business practices. Told me one price for service then once deposit was put down, wants to charge 3X
This company was going to move my furniture and we agreed on around 1500 dollars. The mover came and then wanted to add all these random fees and ended up wanting us to pay around 4 thousand dollars for the move. The company lied to me and told me the price would not change unless there was more furniture pieces added. It was the same furniture agreed upon but a crazy different price. They end up keeping my 500 dollar deposit and nothing was moved so to the jump in price for no reason. The truck driver also smelled like liquors and was incredibly rude and unprofessional. Classic bait and switch.
I believe I deserve a refund for my deposit. The price that we agreed upon was not given when it was time to move nor was it even close. I would understand if it was a few hundred more dollars but THOUSANDS more?! Seems like a bait and switch to me.
This customer received a refund from their bank when they filed a dispute. We honored our signed agreement. The customer signed off on a space reservation and then attempted to up that space on the day of pick up. The proposed increase was not thousands of dollars. This customer is running a smere campaign on my business. They had their friends and family members fraudently leave reviews. He told me if I did not comply with his demands that he would do it. I refuse to negotiate in that manner. We are sorry this customer is displeased but they will willingly admit they violated the terms of the signed agreement.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did a bait and catch. They offered me a low price of 1500 dollars to move out furniture. We did not increase the amount of things to be moved. We only asked them to take what was in the contract. They quoted us 4000 after they came for the same exact things as the contract. They stated it's because of the weight of the couches. How could the weight of couches increase the price so much? Then they also told me it would be even more then that at delivery. I canceled the order. I disputed the 400 and then they won the dispute because of the contract I signed. The only reason I signed the contract was because they let me know if I signed the contract and payed the deposit they would not raise the price and it would be the price as quoted as long as there was no more furniture. Wich there wasn't! This company is a scam and also have multiple other people complaining the same thing I am. When I left a review they wouldn't even awkowledge they worked with me!
Please review the contract that the customer signed. Please note the parts (section 4 and 16) of the agreement which clearly defines our role in the move. We are a shipping coordinator. If there is any increase in price at pick up we do not share in the proceeds. So this guys allegation that we did a bait and switch is laughable. His move being bigger is hurting our business tremendously because of his smear campaign. His move price changing only hurts us. Our job was to provide a licensed and insured mover, which we did.
Here is the executed agreement:
Electronic Signature
I hereby confirm my signature on the following document: By applying your electronic signature you are confirming acceptance of all terms and conditions set forth within this agreement. If electing to cancel your move with National Express Moving LLC., written notification must be received no later than 5 Business Days Prior to your 1st available requested pick up date. Cancellation requests received more than 5 Business Days Prior to your 1st available requested pick up date, will receive a full refund, minus 10% due to incurred merchant fees. If your requested first available pickup date for your move is within five(5) business days, your deposit is not refundable.
Name: ***
Email: ***@gmail.com
Signed Date: Thursday, 11/14/2019 - 13:24:26 EST.
IP Address: 172.58.77.140
Internet Browser: Safari
Binding Moving Estimate Job No: BXXXXXXX
NATIONAL EXPRESS MOVING LLC
*** Worthington Road Suite 107
West Palm Beach Florida
US DOT: XXXXXXX MC: XXXXXX
Customer
Rep: ***
Phone: XXX-XXX-XXXX Ext. 1006
Direct: XXXXXXXXXX
Fax: XXX-XXX-XXXX
Email: ***@nationalexpressmoving.com
Web: http://www.nationalexpressmoving.com
Moving From Moving To
***
225 E Center St.
, Apt. #: 225
Des Moines, IA XXXXX
Phone: XXXXXXXXXX
***@gmail.com
***
*** West *** South Apartment
, Apt. #: H305
Ogden, UT XXXXX
Relocation Details
Job No: BXXXXXXX
Estimate Date: 11/14/2019
Representative: ***
Move Type: Residential Long Distance, 1051 miles
Estimated Volume: 2115 lbs. (302 cf.)
Estimated Rate: $0.50 per lbs
Move Day: Friday/Saturday
Move Date: 11/15/XXXX-XX/16/2019
Created on: 11/06/2019
Relocation Estimate
Total Tariff $3291.00
Tariff Discount: 67.87% -$2233.50
Basic Estimate Price $1057.50
Fuel Surcharge: 10.00 % $105.75
BINDING ESTIMATE FEE $900.00
SAME DAY RESERVATION - $515.00
Basic Valuation Protection:
$0.60 per lbs. per article
$0.00
Total Moving Estimate $1548.25
Customer Payment: $496.32
Full Value Protection Amount of Liability: $12,690.00 (Optional)
Deductible Levels: $0 $250 $500 $750 $1000 $1500
Valuation Charge: $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Total Estimate Plus
Valuation Charge: $1548.25 $1548.25 $1548.25 $1548.25 $1548.25 $1548.25
Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________
WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company's liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read "Your Rights and Responsibilities When You Move", and Ready to Move Brochure provided by the moving company, and seek further information at the government website www.protectyourmove.gov
Understanding Your Estimate
This is an agreement between the customer listed above and National Express Moving LLC., based on the information provided by the customer. National Express Moving LLC., put this agreement together based on the list of items provided by the customer and services requested at the time this estimate was prepared. Your price may change based on the agreed-upon rate per pound and/or cubic feet if you add any additional items and or should you require any additional services.
This estimate includes the following:
Professional Door-to-Door service.
Expert advice and guidance throughout the course of your move.
Disassemble of all standard furniture required for safe movement at the origin.
Reassembly for all items disassembled by the movers on the day of pick-up at destination.
Wrapping of all furniture with quilted moving blankets.
Itemized inventory indicating condition at origin of items.
Loading & unloading of all goods.
All transportation, taxes, tolls, mileage, and fuel surcharges.
Standard cargo protection up to $10,000 based on 0.60 cents per lb. per article; if selected at the time the estimate is prepared, estimated cost of the full value protection option at varying deductible levels (these are only estimates and the actual cost is determined by your selection on the carrier's bill of lading according to carrier's tariff).
No elevator charges.
No charge for packing tape and moving pads.
No date change penalties for requests that are made 5 business days prior to the first available pickup date.
Additional fees and Accessorial Services (if applicable to the move):
If not included within the agreement, professional packing services are not included. However, it is at the discretion of the mover at the time of pickup to determine if items will require professional packing services. In these instances, additional charges will be applied. These items include but are not limited to the following: televisions, mirrors, glass tabletops, wall art, contents within dresser drawers, etc.
Packing supplies, such as bubble wrap, shrink wrap, boxes, etc. are not included
Items being transported that are not stackable, are considered "Bulky items." A Bulky item charge will apply for those not stackable items, as deemed by the mover at the time of pickup.
If there is more than one flight of stairs at your origin and (or) destination which require the movers to transport items beyond the first flight, there will be a charge of $75 per additional flight. There will be no charge for the first flight of stairs at either the origin or destination.
Most movers within the National Express Moving LLC. network perform the pickup and delivery using a tractor trailer (18 wheeler). Drivers must have the ability to park within 75 feet at both the origin and destination points to avoid long carry charges. Depending on the size of the job, long carry charges start at $150.00. If the tractor trailer cannot park within a reasonable distance, shuttle services may be required. Shuttle services begin at $300.00.
TERMS AND CONDITIONS:
1. THE PROVISIONS OF THIS AGREEMENT, INCLUDING THE TERMS AND CONDITIONS CONTAINED HEREIN, REPRESENTS THE ENTIRE UNDERSTANDING AND AGREEMENT BETWEEN NATIONAL EXPRESS MOVING LLC., (HEREAFTER NATIONAL EXPRESS MOVING LLC.) AND CUSTOMER WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL OTHER NEGOTIATIONS, UNDERSTANDINGS AND REPRESENTATIONS (IF ANY) MADE BY AND BETWEEN SUCH PARTIES, INCLUDING ANY REPRESENTATIONS MADE BY ANY ESTIMATOR. IN THE EVENT OF ANY CONFLICT BETWEEN THE TERMS OF ANY ESTIMATE AND THE BILL OF LADING, THE TERMS OF THE BILL OF LADING SHALL CONTROL. THIS AGREEMENT MAY NOT BE AMENDED, SUPPLEMENTED OR WAIVED ORALLY, BUT ONLY IN WRITING, SIGNED BY BOTH NATIONAL EXPRESS MOVING LLC. AND CUSTOMER AND MAKING SPECIFIC REFERENCE TO THIS AGREEMENT.
2. CUSTOMER MAY NOT ASSIGN ITS RIGHTS OR OBLIGATIONS UNDER THIS AGREEMENT WITHOUT THE PRIOR WRITTEN CONSENT OF NATIONAL EXPRESS MOVING LLC..
3. NOTHING IN THIS AGREEMENT, WHETHER EXPRESSED OR IMPLIED, IS INTENDED TO CONFER ANY RIGHTS OR REMEDIES ON ANY PERSON OTHER THAN THE PARTIES HERETO AND THEIR RESPECTIVE LEGAL REPRESENTATIVES, HEIRS AND PERMITTED ASSIGNS, NOR IS ANYTHING IN THIS AGREEMENT INTENDED TO RELIEVE OR DISCHARGE THE OBLIGATION OR LIABILITY OF ANY THIRD PERSON TO ANY PARTY TO THIS AGREEMENT, NOR SHALL ANY PROVISION GIVE ANY THIRD PERSON ANY RIGHT OF SUBJUGATION OR ACTION OVER OR AGAINST ANY PARTY TO THIS AGREEMENT.
4. CUSTOMER HAS HIRED NATIONAL EXPRESS MOVING LLC. AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY, NATIONAL EXPRESS MOVING LLC IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPE
(The consumer indicated he/she DID NOT accept the response from the business.)
I agreed to the price you gave me. You never verbally told us anything about being a middle man. You also told me over the phone the price would not be Increaser it I didn't have extra furniture and that my deposit would insure that.. and lied! Because when you came in you started adding all these fake fees and saying the same stuff we agreed upon would increase the price by thousands! Not to mention the driver smelled like alcohol. And there is no smear campaign we left a review me and my wife and it isn't hurting your business. I checked all of your reviews. There are tons and tons of negative complaints which they respond they didn't work with their company as they did to me. Then they counter act their reviews with fake reviews. For every negative they put a 2 positives immediately after the negative. I also have TEXTs Wich will be down below
The company collects their money and then they are done with you. Arranged my move with a horrible moving company where my items were lost, damaged and stolen, and although they claim to have ended business relations with the moving company (California Relocation Systems) they are adamantly refusing to help me with the claim I filed. I have reached out via phone (no answer), email, (no response) and text (yelled at me that that isn't the formal way to communicate). 6 months later and I am still waiting for a response and for my move issues to be rectified. Please verify license number with the Federal Motor Carries before you sign a contract with this company.
False Advertising
I wanted quotes from Alpharetta Ga to The Villages Fl. I got several quotes from different companies. They were like a dog on a bone to get my business.
I told them I wanted to be loaded on XX-X-XX with delivery on 10-9-19. They responded with 'not a problem'. Their price was good at first and they seemed nice so I went with them. BIG MISTAKE! They didn't check with their moving drivers and truck companies to get me what I asked for and now, I have been in my new home for 14 days with no delivery. These guys are bogus. They don't provide a quality and honest service as the move coordinator as advertised.
I feel I should get a refund of 1/2 of the final cost of the job. This amounts to about $1500. Why? Because they told me it would be delivered on XX-X-XX and it is now XX-XX-XX and no end in site when it will be delivered. Plus, when I call their customer service they just give me them # of the movers and tell me to contact them. Bogus! They advertised something they could not deliver and I should not have to pay for a delivery that is not yet complete. Which the remainder to be paid is about $1500.
Contact Name and Title: Bradley ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@nationalexpressmoving.com
We apologize that Ms. is upset with her experience. The delivery issues are with Unique Van Lines, not National Express. In their defense Unique has honored their agreement with *** and followed DOT requirements. We did make them aware of ***'s wishes. Sorry again your upset with your experience, we will continue to work with the carrier to expedite the delivery.
Document Attached***
Binding Move Estimate Document - the items highlighted in yellow are what my complaint is about
1-Professional Door to Door Service - once I paid them and I got loaded by Unique - National didn't do anything.
2-Expert advice and guidance throughout the course of your move- they did not come clean with the issue that they could not pick up and deliver on the dates I requested which was of utmost importance to me (other emails attached illustrating this). I felt the focus from National was to get my money and move on.
3-Standard cargo protection and estimated cost of full protection - They did not talk to me about what kind of insurance would be best and advise that they had a full replacement option vs the default 60 cents per pound.
4- "NATIONAL EXPRESS MOVING LLC WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER in #4 and #14 of the contract - National did nothing to pursue the carrier to deliver my goods per my request or help to get them to provide a delivery date. I ended up calling Unique every day from 10-9 to 10-23 asking for a date only to be told "when we have a driver we will advise of delivery". I am pursuing a claim with Unique Movers and when I called National they told me that all claims should be done against Unique and not National. So, these statements in the contract were totally not true.
Document Attached***
Copy of the claim detail I am submitting to Unique Movers (excluding the supporting pictures)
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not fulfill the terms of the agreement as I noted in the complaint and supporting documentation. If I had known the truth of what they do and don't do, I would have selected another provider who I spoke with and had obtained an estimate from and move details from regarding their service.
Although we are disappointed to here Ms. is unhappy with how her move went because of the delay for delivery, both us and the company we assigned honored our agreement contractually. We never promised a delivery date and the contract that's executed states that the dates are estimates only. We are sorry again for the miscommunication that you are claiming occurred.
Terrible communication, broken contract, and no delivery
My 71 year old Father, a Disabled Veteran and 68 year old Mom recently moved from Michigan to South Carolina. In an effort to relieve stress they reluctantly chose to hire a moving company. That decision has resulted in more stress, frustration worry, and financial expense.
After much deliberation and reassurance from the company that everything would go smoothly, they hired Gateway-National Express. After a contract was signed, inventory list complied and a moving date was set things immediately went down hill. Moving day was scheduled for the 7th and it wasn't until my parents sat around all day surrounded by boxes that they were eventually told that the movers would not arrive until the 8th at noon. That was followed up by a call stating they would be arriving more like 2:30. Moments after arriving, the movers tried altering the contract suggesting that my parents go by volume verses weight. That caused my Mom yet more stress and to question her decision-although she was assured that she did indeed have a contract and the movers had to honor it. After asking if the movers would be driving straight through to South Carolina, we were told "I'm just the pick up guy.". Evidently the "pick up guy" picks up the furniture and then takes it to Detroit, where it sits until they (whoever they are) chooses to then drive the load to South Carolina.
It is now a full week after the initial move day, with no communication from the moving company. My Mom called the Moving Company, they told her to call the trucking company. My Mom mentioned the original 3 to 5 day quote and the girl she spoke to told her it would be 30 days! Then evidently mentioned based on distance may be 10 to 12 business days! Following by stating these two absurd amounts of time, definitely not explained to my parents or ago agreed upon (not sure who would agree to that), the girl hung up on my Mom.
Complaints regarding this company are legitimate. This decision has resulted in nothing but additional stress. Now my parents are in there new home, a week now with absolutely nothing but the overnight bag they packed for drive to South Carolina. They have no idea where their life's possessions are and when they will see them. And to top it off when the items finally do arrive they will be expected to pay the balance due.
Delivery and balance as 0. Job done for amount paid.
We did not coordinate this persons move. They have us mistaken with National Express Van Lines out of Miami. We have no affiliation with that company. If the customer has any questions they can reach out to us at XXX-XXX-XXXX and we can explain. Sadly this is not the first time we have been mistaken with them in a negative manor. This should not negatively affect our Revdex.com rating as this customer confused us with a different company. Please close this out immediately.
(The consumer indicated he/she ACCEPTED the response from the business.)
Ashley was the best customer service person I've dealt with in a long time, she was professional and courteous, always called me back when she said she would.
The moving company have not delivered my belongings. 21 guaranteed business day has passed. They seem they have no responsibility to follow up.
*** Job Number: BXXXXXXX
*** Please search the DOT number of Apollo Moving Systems/Movely LLC/Regions Moving on google: XXXXXXX. You will clearly see the red letters that this company is "OUT-OF-SERVICE".
*** I do not want this complaint to be closed until I physically receive my belongings.
I have moved from Oregon to Louisiana. National Express Moving arranged a moving company, Apollo Moving Systems/Movely USA LLC/Regions Moving and Storage (they have several names), and the moving company loaded my belongings on June 18th. National Express Moving called me only two hours before a pick up truck arrived. I had to send them back and loaded the next day. They said they guarantee 21 business day for delivery. No, they lied. Today is August 19th, and I still have NOT received my belongings. 21 business day has passed, and today is the 31st business day.
When I contacted National Express Moving, they said they will call me back after they call the moving company. It didn't happen. I called them back a few days later, and they said my belongings will be delivered between 8/8-8/10. No, it didn't happen. They lied again. When I called them again, they wanted me to contact the moving company directly. I'm sure it is a broker's responsibility to follow up and contact the moving company to make sure the belongings arrived on time. When I said this, they said they will call me back after reaching out the moving company. NO, THEY DID NOT. When I contacted the moving company (Apollo Moving Systems) on my own, they didn't answer, and they are NOT answering at all. I searched the DOT number of the moving company that National Express Moving arranged, and I found that moving company was "out-of-service" since May 2019. How could this happen? Are all my belongings stolen? I'm so frustrated and stressed out!!
1. Contact the moving company to confirm the exact time and date of the delivery. I do not want you to lie. Contact them and get an answer from them of the delivery time and date, please. 2. I do not want this complaint to be closed until I PHYSICALLY receive my belongings.
These accusations are against the actual moving company. We are the shipping coordinator. The company we assigned is licensed and insured. See the information off the federal website.
Entity Type: CARRIER
Operating Status: AUTHORIZED FOR HHG Out of Service Date: None
Legal Name: VISIONS MOVING & STORAGE LLC
DBA Name:
Physical Address: XXXXX FONDREN RD STE 329
HOUSTON, TX XXXXX
Phone: (XXX) XXX-XXXX
Mailing Address: XXXXX FONDREN RD STE 329
HOUSTON, TX XXXXX
USDOT Number: XXXXXXX State Carrier ID Number:
MC/MX/FF Number(s): MC-XXXXXXX
DUNS Number:
Power Units: 4 Drivers: 4
MCS-150 Form Date: 01/30/2019 MCS-150 Mileage (Year):
Operation Classification:
Operation Classification
SAFER Layout
X Auth. For Hire
Exempt For Hire
Private(Property)
Priv. Pass. (Business)
SAFER Layout
Priv. Pass.(Non-business)
Migrant
U.S. Mail
Fed. Gov't
SAFER Layout
State Gov't
Local Gov't
Indian Nation
We are not responsible for any delivery issues which is made clear in the contract the customer signed. see below:
14. ALL PICKUP, LOAD AND/OR DELIVERY DATES ARE ONLY ESTIMATES.NATIONAL EXPRESS MOVING LLC. WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGES INCURRED BY UNAVOIDABLE DELAY. NATIONAL EXPRESS MOVING LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THERE ARE ABSOLUTELY NO GUARANTEES MADE, EXPRESSED OR IMPLIED REGARDING PACK, LOAD, AND/OR DELIVERY DATES.
(The consumer indicated he/she DID NOT accept the response from the business.)
NATIONAL EXPRESS MOVING LLC. WILL ACT ON THE BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER.
Apollo Moving Systems have not delivered our belongings yet as of September 1st, 2019. It is absolutely not okay, and we have waited more than two months. We have no clothes and shoes to wear for work. We have slept on an air mattress for more than two months. Can you imagine this? I paid more than $1,800 and YOU are the broker who arranged the company to us. Be moral and responsible for the customer's moving, please. I would like you to contact Mayan Rippin, the moving company and get 100% confirmation of the delivery.
This move has been completed. The customer received significant financial compensation for the delays. Please close this out as the customer has agreed on this forum to stop the complaints once the move was completed. Sorry again for the delay, we are glad the carrier finally made the delivery.
Damaged our motorcycle and furniture during move, and will not answer our phone messages we have left for 6 weeks. Charged us twice estimation.
Supreme Van Lines was contracted by National Express Moving to move us from Staples, Minnesota to Massena, New York. They arrived at our destination of Massena, NY on June 19th instead of June 16th, with damaged boxes of broken dishes and all of our upholstered furniture and mattress smelling like old scrub water. The most serious damage was that when unloading our motorcycle, they let the handle bar slide over a rail on the side of the moving truck, of which peeled the rubber off the handle grip. The second priority worse part of this bad moving experience was that they charged us twice as much for final cost, as had been estimated. The estimate was for $2959 and we were charged $6662. On top of all, we have called the phone number on the top of the Supreme Van Lines receipts for 6 weeks, and no one even tried to respond to our messages. About 10 days ago while unpacking, we came across the original number for National Moving Express. *** did answer, and gave us two more phone numbers to call. After 2 days of trying to call, Ashley at phone (XXX)XXX-XXXX, did answer and gave us 2 phone numbers to call to file an insurance claim, and told us to "just" keep calling those 2 numbers until someone answered. We spent another 9 days calling the numbers of (XXX)XXX-XXXX and (XXX)XXX-XXXX, and again, no one has answered and we cannot even leave a message, as the answering machine says voicemail is full. In addition, the movers left a 10 foot scratch on the floor of our rented apartment, of which we are responsible for; left scratches on a hand-made wooden table; broke a base off of another table, exposing a bolt and setting the table down on a laminated floor with a heavy box on top of the table, causing an indentation in the floor. Movers told us our furniture would be delivered on June 16th; however, they did not arrive until June 19th, with our boxes all mixed up compare to the arrangement in which they were loaded; thus, causing 2 trips to the storage unit 8 miles away. Reference # for our original Binding Moving Estimate is: BXXXXXXX. Supreme Van Lines phone number where we left messages for 6 weeks, is: (XXX)XXX-XXXX. This phone number is at the top of the receipt, and is the only phone number available. We left messages at several sites, accessible with automated message, including the Customer Service Department. Our order number on their receipt is: BRXXXXXXX.
Our damaged property repairs should be paid, especially the motorcycle handle grip, as well as provide cleaning services for our upholstered furniture smelling bad from their truck. A partial refund on the total moving costs should be made, as cost twice as much as what was estimated. Have the original Binding Moving Estimate that we can provide, as well as receipt for final charges.
Mr.,
We are sorry to hear that you had issues with the movers. As you know National Express is a shipping coordinator only, we do not physically conduct the moves. Your complaint should go towards Supreme Van Lines. You have not contacted our company. You must be trying to reach Supreme. It would be our pleasure to assist you in the claims process. Please call our customer service manager at XXXXXXXXXX. Our contract reads like this
"4. CUSTOMER HAS HIRED NATIONAL EXPRESS MOVING LLC. AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY, NATIONAL EXPRESS MOVING LLC IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. NATIONAL EXPRESS MOVING LLC WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER'S MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE."
Please don't hesitate to reach back out. We will help in any ways possible.
Ty
(The consumer indicated he/she DID NOT accept the response from the business.)
We are NOT accepting their response because as documented in our original complaint, we have tried numerous times to contact Supreme Van Lines at their phone # at the top of the Supreme Van Lines receipt, including leaving half a dozen messages on their Customer Service Department voicemail. That phone # is (XXX)XXX-XXXX, as documented in our complaint, of which have now attached to this response.
Have also attached letter dated August 10th that we emailed to National Express Moving, of which there has not been any response to. In that email, as well as in our original complaint to the Revdex.com, we have documented phone conversations with *** and *** of National Express Moving, as well as a conversation with Ashley, their customer service manager at (XXX)XXX-XXXX. However, in National Express Moving's response, they said we have NOT contacted them. Thus, we do NOT accept their response.
As documented in our original complaint, Ashley gave us 2 phone numbers to call to file an insurance claim, and told us to "just keep calling those 2 numbers until someone answers." As documented in our original complaint, we tried calling those two numbers of (XXX)XXX-XXXX and (XXX)XXX-XXXX for the next 9 days. No one would answer and we could not even leave a message as the answering message said the voicemail was full everyday of those 9 days. Thus, we do not feel National Express Moving is helping in any way possible, as they stated in their response.
We agree that the Revdex.com should also go after Supreme Van Lines, and have attached the receipt with the contact phone # at the top of the receipt. As we mentioned in our original complaint, we tried to contact that phone # for 6 weeks, leaving messages on several of their voicemail departments including their Customer Service Department. We have not received any type of response from any of Supreme Van Lines departments. However, National Express Moving is NOT telling the truth, saying we have not contacted them when we have documented several conversations with them in our original complaint. Neither did National Express Moving respond to our email we sent to them on August 10th, 2019, of which we have also attached to this response. Since National Express Moving took our down payment on March 1, 2019, of $1124.48, and now are NOT telling the truth and are NOT helping us in anyway possible as they stated in their response, they should have to refund us that total amount of $1124.48.
Please call the owner of Supreme Van Lines. His name is Doron. His number is XXX-XXX-XXXX. Please call us directly at XXX-XXX-XXXX with any questions. None of this came to our attention until this complaint was filed. Part of our service is assisting with the claims process which we will be happy to do.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not accepting at this point because once again their response is the same phone #(Doron at (XXX)XXX-XXXX) that we have been trying to call for several months now (as we have documented in all of our submissions to the Revdex.com). Thus, when we received their response of August 27th, we once again tried the phone # of Doron at (XXX)XXX-XXXX as we have for the past several months. As usual *** did not answer, and as usual we could NOT leave a voice message as his voice mail was full, as it has been for the past several months. When no answer, we called the second number of (XXX)XXX-XXXX, of which *** answered. *** is the person we talked to at the end of July (as stated in our first submission to the Revdex.com). *** immediately began telling us we were calling the wrong numbers, until I raised my voice and told him to "listen". He finally listened then, and I reminded him that end of July he had given us the same number for Doron (XXX)XXX-XXXX, and that Doron has not answered for the past several months and that we cannot leave a message, as Doron's voicemail has been full for the past several months. I also reminded him that he had given us the phone number of Ashley at (XXX)XXX-XXXX, and that she had answered; however, all she did was give us Doron's number to call and told us to just keep calling, as we have documented in all of our submissions. Then, after reminding *** of this, he said that he would get Doron on the phone right away (August 28th). Doron did not answer for *** either, so *** said he would hang up and call Doron on another line, then connect with us. A few minutes later, *** called back with Doron on the phone. Doron said, "oh, I did hear about this claim, didn't you receive my email." When we said, "no, we did not receive any email from Doran," he said he would email us again. Doran did not email us at all. However, before he hung up on August 28th, he gave us another phone number to call to begin the claim, of which was (XXX)XXX-XXXX. We immediately called that number and Rachelle *** answered. First she said she would take care of it and began to hang up, until we asked didn't she need our name and identifiers to know what to fill out? Then, she said she would mail us a claim form, of which she did. On September 2nd we emailed a PDF file of everything she had asked for, including the 4 pictures of damage to our apartment floor and the motorcycle handle grip that was damaged. We have attached the PDF file to this response. We have packaged up in an envelope the claim form and pictures (everything we included in the PDF file) and will mail to the physical address on the claim form, as Rachelle instructed us to do so, tomorrow (September 4th). Thus, we are waiting to see what happens now.
Without my knowledge, NEM transferred my move to their "business partner" TOCM who overcharged, violated the contract and harassed me during our move
National Express Moving out of West Palm Beach, FL "Suzie's business partners" should be held 100% accountable for these people since they're the ones who thrust them upon me without my consent - I'll do their rating next.
How can any of us be protected when companies like National Express Moving are out there, getting "kickbacks from my business partner" and not allowing the public to know what terrible companies they're partnering us with.
Shame on you National Express Moving!
I had no knowledge that these people were taking over my move (and so no way to vet them) until they showed up at our home. The price had been increased after the initial estimate, and then upon their arrival, they increased the price AGAIN. Turns out, I had less to move than the original estimate, and they nearly doubled the price!
While the packing people at the house we were leaving were nice and efficient, I do NOT think it reasonable that they coerced my daughter into withdrawing $100 from her PayPal account as a tip for them.
To make matters oh so much worse, the owner and her minions started texting and calling us during our 3 day drive across country - and told us they were selling my belongings at auction!!!
They refused to honor the use of my credit card, necessitating my learning how to wire money (which I never wanted to do), they demanded cash on arrival, and then DID NOT SHOW UP - not on the original date promised, Tuesday, 5/7 ("oh no, we didn't mean we WOULD show up that day, only that we might, we have 21 business days to deliver your goods") and then not on time on the SUNDAY they showed up when I was out of the country and my daughter was out of state.
They could not have made me things more inconvenient. Those people at National Express Moving really set me up - I didn't know I was their worst enemy. No one else would recommend such disasters as these!
Upon delivery, they argued and argued and claimed they needed more money because they
a. couldn't park the truck in my driveway (they did)
b. had to park too far from the front door (they didn't have to, the driver chose to) so it was more than 70 feet to unload the car to the far side of the house (not a particularly long house, pretty average)
c. did NOT re-assemble the furniture as contracted
d. did an overall *** job
e. ONLY USED 308 cubic feet of the 410 cubic feet they charged
If national Express Moving had allowed me the opportunity to examine the record of Touch of Class Moving, I would never have used them in a million year. ***'s "business partner, *** harassed me verbally and via email - even attacking my credentials in my email signature line - she is a piece of work who has no class (not even a touch) and needs to be out of business.
This feels like a shell game - they promise so much - *** the guy who sold me on using National Express Moving for this move, extolled the virtues of this company "we're not like those internet movers, we're like family"
He's apparently off on family leave but it makes me wonder - since I would only wish these people on my true worst enemy, how in the world do these people think it's reasonable to treat family.
I want the Revdex.com to force these people to identify WHO THEY ARE sub-contracting the move to so that we have the right to see that there is NO WAY anyone could want the kind of experience we had.
I am owed a refund for approximately $1000 from the difference between the initial estimate, which is what it seems I should have been charged, and why we were actually charged - and for the driver being so late and not completing the re-assembly of furniture
I will never get my wasted time or making the best of a long trip with my family back because of these horrible people. The only thing they can offer is cash. I expect no less than $1,000 as a refund from overcharges based on actual household goods delivered.
I don't even know where to begin. These accusations are off basis and flat out wrong. *** has issues with the moving company Touch of Class. We are the shipping coordinator not the physical mover. *** knows this as she signed the contract which clearly states that. Although the purpose of this is to defend my company, Touch of Class has also honored their end of the agreement they had with ***. Please place this complaint on Touch of Class. National did not change Gails price. '
Hello
It doesn't surprise me that this man denies all culpability.
During our conversations as we drove from AZ to our new home in MN, he claimed that the owner of Touch of Class Movers were actual "partners", his denial is dishonest.
They THREATENED us as we drove across country - threatened to steal my things from me and put them up for auction.
They HARASSED me and my daughter.
This FL company protects Touch of Class Movers, as one would a partner, by continuing to use Touch of Class movers when they subcontract the move - which I had NOT been told would happen - when I see NO positive comments about Touch of Class and MANY negative comments - it's like they're committing fraud by putting forth this terrible company, not allowing consumers to protect themselves -
No one in their right mind would hire Touch of Class Movers based on reviews alone. This company promotes Touch of Class Movers' bad behavior and makes a great profit from it.
It has to stop.
SIncerely
National Express is a shipping coordinator only. You know this and signed off on our agreement. It reads like this"
4. CUSTOMER HAS HIRED NATIONAL EXPRESS MOVING LLC. AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY, NATIONAL EXPRESS MOVING LLC IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE CARRIER OR ITS EMPLOYEES OR AGENTS. CUSTOMER MUST PURSUE THE CARRIER FOR ALL CLAIMS FOR PROPERTY DAMAGE AND PERSONAL INJURY OR DEATH, INCLUDING WITHOUT LIMITATION, ANY CLAIMS FOR DAMAGE TO PROPERTY, LOST OR STOLEN GOODS, DELAYED PICKUP OR DELIVERY, ACTIONS OF ESTIMATORS, DRIVERS, PACKERS OR MOVERS, OR OTHER TYPES OF CLAIMS. NATIONAL EXPRESS MOVING LLC WILL ACT ON BEHALF OF THE CUSTOMER IN RESOLVING ANY CLAIMS OR DELAY ISSUES WITH THE CARRIER. THE CARRIER'S MAXIMUM LIABILITY IS LIMITED TO THE LESSER OF THE FOLLOWING: (A) THE AMOUNT OF THE ACTUAL LOSS OR DAMAGE, (B) AN AMOUNT EQUAL TO SIXTY CENTS (60 CENTS) PER POUND MULTIPLIED BY THE ACTUAL WEIGHT (IN POUNDS) OF THE LOST OR DAMAGED ARTICLE; OR (C) THE LUMP SUM DECLARED VALUE.
Your issues are with Touch of Class Movers, not National Express. Please reach out to the appropriate company. It is not my job to defend another entity at which this allegations are made towards. My company did not harass ***. We did not threaten anyone. We did not threaten to sell any ones items. This is insane I am even defending myself on this forum as *** admits all her accusations are towards Touch of Class Movers.
Great job on the move for me and my girlfriend. Brian was great and I would highly recommend this company to anyone.
I had a moving agreement that was agreed with a broker called National Express Moving for $ $1583.97 to move my belongings from Indianapolis to Arlington TX. I paid 1/3 as a deposit, Another 1/3 was due on date of move, and the final 1/3 was due up. The Agreement was to move my items according to weight not square footage. I signed a binding Estimate. Per the contract Terms & Condtions #9.
"CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES NATIONAL EXPRESS MOVING LLC. WITH AN ACCURATE DESCRIPTION OF THE ITEMS TO BE MOVED AND THE SERVICES TO BE PERFORMED."
-
Master Movers the actual moving company on the date of the move is alledging I signed a contractact stipulating that I wanted to be billed square footage and not weight. At the time of the move it was NOT explained the contract terms changed before I signed it. They are now saying I owe $2578.16. A $1000 increase due to square footage. Also on the estimate, They filled out the price AFTER they left. It was a blank sheet when I signed the moving documents.
Product_Or_Service: Moving Service
Order_Number: BXXXXXXX
Billing Adjustment I want the agree upon price $1583.97 per binding agreement with National Express to be honored being that I did not change the items moved and I was supposed to be charged by weight NOT cubic feet.
acknowledged per the agreement that National Express is the shipping coordinator. We did not change his price. His issue is with the carrier that serviced his move, not national express. This complaint has been filed against the wrong entity. Just like the federal complaint he filed with the dot. We do not share in the extra money collected after the revised estimate. This is not beneficial to our company what so ever.