National Express

Our records indicate that the following customer a total of two hoses which were shipped on January Our records indicate the customer contacted us in June regarding a problem with the hoses We offer a day moneyback guarantee with the product The customer was informed if they would like a refund even though it was past the day guarantee that they would have to return the product and a refund would be issued The customer was also offered free replacements without having to return the product, which the customer accepted Replacement has been shipped to the customer and delivered on July 3, Since we have replaced this product per the customers request no refund is due and we feel this matter has been resolved

The following customer purchased [redacted] from retail store, not our website or through our company The customer contacted us in June and stated that she wanted a replacement so we sent her a one time replacement form since she purchased through a retail store and not through our company If the customer would like a refund the customer would need to return the product to where she purchased the product Which we inform customer who purchase from retail stores The customer has returned the hoses to us for a replacement which, have been sent to her According to her July 28th letter, she has received the replacements hoses in exchange for her broken hoses Since the customer requested a replacement and we sent a replacement to the customer we believe the problem has been resolved If the customer would like an additional refund on the product, she must return the replacement hoses she received to the store she purchased for her refund

Customer is correct, we should have refunded the $S&H charges, which we have refunded today, please allow to days to go from our bank to your bank Thank you

Our records indicate that customer ordered the [redacted] from our commercial in April Our records indicate the customer ordered the [redacted] for $plus $shipping and handling along with the bonus offer for addtional pack of roller for free plus $shipping and handling and moisturizer for $plus $S&H for a total of $ The customer contacted us several times on 5-12-regarding her charges which were explained to her She was informed that this commercial was not a buy one get one offer This offer was a buy one get an additional pack of roller for free plus shipping and handling, which is also stated on our website [redacted] The customer was not happy with this explanation and was informed she could return the product for a refund according to our day moneyback guaranteeThe customer was not satisfied and used foul language and hung up on our customer service representativeThe customer called back two more time using bad languange and threating to dispute charge and contact the Revdex.comThere are similar products out there that we beleive the customer may have been confused with or confused on what the free item was Our product does not have the buy one get one offer it does have the buy one get additional rollers offerThe customer was billed and shipped for what the customer orderedSince customer satisifaction remains our priority we are issuing a call tag for this product to be picked up from the customer and returned to us As soon as the merchandise has been received back we will refund the customer in full for this order

I am not understanding the consumers response, The customer was sent a backorder notice but may have been an incorrect backorder notice in error, She should have received an backorder notice stating to contact us if she would like to cancel her order As for her refund we are not arguing her refund, we have refunded the customer in full for the price of the product as well as the "shipping and handling" for the product and addtional rollers for a full refund of the total amount of her order $35.85, which has already been sent to her credit cardSince the customer states that the product was defective and states it cost her $to return the product we are sending her a refund check in the amount of $for the return shipping of the product

I was told by customer service that for ME to get a refund NOT A REPLACMENT for the two broken hoses I would need to return themI had these hoses less the week and they brokeI was charge dollars for the hoses that are defective and one hose holder .There warranty said that you have days to return the protectI want a refund of lars for the original purchase and a refund for dollars for the shipping back to there warehouse in CTThe tracking # is [redacted] with *** Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

thank you for all the help, they called days ago and said they would send me the right hose and I could keep the wrong one, I was going to wait until I got them but your e-mail said let you know as soon as there is a resolutionit could not have concluded any better thanks again [redacted] **

Complaint: [redacted] I am rejecting this response because:I think they're selling a faulty product and they don't want to stand behind it Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one This is a scam I have NEVER had one of their hoses last any amount of time to make it worth their cost I didn't expect a reasonable resolution to this complaint and I got what I expected I will do everything I can to let all my friends know how awful this product is Sincerely, [redacted]

Our records indicate that the following customer placed an order from on 12/17/for the [redacted] *** and the [redacted] There were no additional units added to the customer's order On 12/18/this order was shipped to the customer and was delivered to the customer on December 22, according to the confirmation tracking information Since the order has been already been shipped and received by the customer we cannot cancel the order.The customer can return the product to us, since we do offer a day moneyback guarantee which is shipped with the customer's order for a refund as well as our return address which is on the package

The customer contacted us because of the defective 1st hose which he requested a replacementOur records indicate that we sent to the customer in the meantime the customer called for a refund The customer could have returned the 2nd hose to receive his refund for his orderIt looks like a mistake our end that we should have informed the customer to refuse delivery on the replacements and account refunded Our records indicate that the replacements were delivered on 7/10/and not refused Since customer satisfaction remains our prority we are issuing a full refund to the customer since we stand behind our products

We have received the customer's complaintOur records indicate that the following customer did not order directly through our website or our television commercialThis customer has purchased this product through [redacted] .Since there are several vendors on [redacted] selling this product, customers must reach out to the company in which they purchased the product from in order to contact the correct customer service department for their purchases.We have forwarded this complaint to to the division which handles the customer service department for [redacted] purchases for NEI As Seen On TV They have sent replacement blades for both the dicing and chop blade today via ***The Tracking number is [redacted] Since this product is shipped from CT, the customer should expect to days for delivery from the ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I do have hosesThey were used less than times before bursting They should replace bothHave them send the replacement to my address they have on file Thanks for all your help Sincerely, [redacted]

Customer has been refunded on 6-18-in full for this purchase, this customer has received his refund, so this matter should be resolved

Hi, I purchased [redacted] from  [redacted] but it wroked for only months and the smaller size mesh brokeNow its of no use to meExpecting that I could get that mesh only but I could not find any way to contact or send review on their website [redacted] except that the same site referred me this Revdex.com Business that its affiliated withMy number is [redacted] ***

Our records indicate that the following customer purchased the blue Xhose from our company in June This product has a day moneyback guarantee and a one year replacement warranty The followingcustomer has contacted us on Dec 21, and was informed of our policy The customer states the product should last over days, which in fact he has had no problems with the product until 1/years laterThis product does not have a lifetime warranty Since customer service remains our priority we are willing to send the customer a one-time replacement of the the one hose he purchased from our company to resolve this matter

Our number is on the customers credit card statement and also they contact us via our website We have contacted Ms [redacted] regarding her orderShe stated she returned her order to us but did not have that information when we contacted herWe informed her that we did not have a record of the returned merchandise that is why she did not receive a replacement or refundMs [redacted] requested a replacement which we are sending to her per her request and she now has our number so she can contact us if she needs toWe have resolved this issue with this customer

This customer did not purchase this product from our company This customer purchased this product from [redacted] Hardware, his purchase should have been returned to [redacted] Hardware for a repl***ment or refund since this is where he purchased it from We have reached out to the customer and resolved the issue

Our records indicates that the following customer did order the Xhose from our company and was refunded according to our Day Moneyback guarantee less the shipping and handling In this instance our customer service representive should have refunded the customer for her shipping and handling charges since the customer stated that product was defective We are issuing a credit back to her account for the S&H charges and we will be issuing a refund check for the return S&H for the inconvience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if indeed this is true What day was the shipment made please? When should I expect the delivery? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I contacted there customer service they did not tell me they where sending a replacementWhen I contacted them on6/then they told me that a replacement was sentI did not want a replacement I want a refund for the products I returned and to pay for shipping the defective items back to them with ***Or they can send me a return label from [redacted] or Fed ex to return the defective items Sincerely, [redacted]