National Express

We re-shipped the order to the customerUnfortunately, we did not put in new address so order was re-shipped to old address We have reshipped order today to new address of [redacted] *** This was sent day delivery to arrive fridayUPS tracking number: [redacted]

We have no record of this customer purchasing the Xhose Blue hoses from our company Our records indicate that the following customer ordered two foot Xhose pro (black) from our company in June and placed another order in August for two foot Xhose pro (black) from our company We did not receive any returned merchandise from this customer This customer did not contact us regarding her purchase until April 1, that she was having problems with our product Since it was past the day moneyback guarantee we informed her that we did have a lifetime warranty on the hoses, which she could return any damaged hoses to us along with the warrany form and just pay the shipping and handling charge per our warranty We gave the customer the information as per our warranty and refund policyIt appears the customer is not happy with our policy These hoses are are not made of rubber and can be damaged by rubbing against cement or not stored correctly over time Since the customer states both foot hoses are not working, we are refunding her in full for this purchase in the amount of $ Since the customer purchased the Xhose foot back in June last year, she purchased one for the full price plus shipping and handling and the second one for free plus shipping and handling, we will be refunding her account for the $shipping and handling fee for this second hose, since she states she has one working hose

Our records indicate that this customer placed her order in May, which we advertise to weeks for delivery We mailed her an backorder notice June advising her of the delay in her order Our records indicate that her merchandise was shipped on 6/26/ I have tracked her package and there is no confirmation of delivery, we have left a message with the customer to contact us to resolve this matter with the customer