National Medical Administrators

We received the account in question on 9/3/2019. The customer was mailed our validation notice as required by law. We contacted the consumer initially on 10/23/2019 and was advised by the customer he never received the letter mailed from us. The customer stated his wife may have thought it was junk mail and threw it away. The customer requested we resend the letter to their home, and he would resolve the account. Shortly after sending the letters, we received the consumers complaint from the Revdex.com. We immediately close the account and ceased all communication.

We are no longer actively collecting on the account. The customer will need to communicate with the merchant directly regarding the account in question. Please do not hesitate to contact us if you have any additional questions.

We received the account from our client on September 19, 2019. A Validation notice was mailed to the consumer at the address provided by the client. The customer notified us shortly after the initial communication that he disputed the order and the we closed the account in our office as a dispute. We are no longer actively collecting on the account. The customer will need to communicate with the merchant directly regarding the account in question. Please do not hesitate to contact me directly if you have any additional questions.

Thank you,

James
Customer Service
National Medical Administrators, Inc.
National Account Recovery
3280 Pointe Parkway Suite 3000
Norcross, GA. 30092
Office: XXX-XXX-XXXX

We have closed the account at the collection agency and ceased all calls and communications with the consumer. We will notify our client of the dispute and close the account in our office effective immediately.

The consumer should contact the merchant directly for any additional questions or concerns.

Thank you for contacting us on this matter. We have reached out to our Client, TRS Limited, to obtain additional information about the product and membership that Mr. ordered online.

According to the creditor's (TRS Limited) records, on January 10, 2019, Mr. ordered a sample offer of *** enhancement supplements (invoice # XXXXXX). This order was electronically confirmed to the following email address ***@aol.com and the IP address of 64.20.147.209. The order was shipped to 5 Lilydipper Court, Bluffton, SC. The delivery phone number provided to TRS (***) was XXX-XXX-XXXX.

The terms and conditions of that special offer are provided online and on the invoice acknowledgement from the creditor (TRS). They state:

"Sample Offer is designed to display the quality and effectiveness of the Raging Lion Product. This gives you the opportunity to try this remarkable program for just the cost of shipping and handling so you can come to a decision for yourself if this is the right product for you.

Upon ordering, you agree to pay $6.97 shipping and handling for the sample bottle as well as agree to enrollment in the Customer Preferred Program. If you are enjoying the product do nothing and in ten days you will be charged the low rate of $119.97 for the product you received. Approximately 30 days and every thirty days thereafter you will be sent another fresh 1-month supply of *** (1 bottle) and your credit card on file will be billed the Member's Discount rate price of just $119.97 per bottle plus $9.97 shipping and handling. That is a savings of over 30%the regular price of a 1-month supply of ***.

Please remember that most customers see noticeable results after using the product consistently for at least three months. By being an exclusive member of our Customer Preferred Program, you will be entitled to receive special offers and promotions from us and our 3rd party partners that only our Customer Preferred Program members receive.

You are not obligated to remain in the program after you receive your Sample Offer of *** and you can cancel anytime within the 10-day period before you receive your thirty-day supply bottle or anytime thereafter by contacting *** Customer care.

To avoid being charged for your 30-day monthly supply, you must cancel your enrollment before your sample offer period is over."

In addition to the acknowledgement of the above terms and as an extra *** in the membership confirmation process, TRS Limited also emails their members confirming enrollment in the Customer Preferred Program before the membership is activated. That email was sent to Mr. at the email address he provided (***@aol.com).

The company also provides contact information on the bottle labeling that includes ***'s support center number toll free (XXX-XXX-XXXX) and their email address ***@alpha-xtrm.com for their customers and members to be able to contact them.

The account was turned over to our office for non-payment of the membership and one of our Customer Service Associates left a message for Mr. on April 30, 2019 at the number provided on the order. While we never spoke with Mr., we did receive correspondence from him dated May 8, 2019 disputing the validity of the debt and requested additional information. We reached out to the creditor, TRS Limited, for that information and subsequently mailed it to Mr. on May 13, 2019. Based on the information the creditor provided, it was quite clear that Mr. had not taken advantage of the available means to cancel his membership that TRS Limited provided to him. That said, we rely on our creditor TRS, for information about the order and we have no means of independent confirmation of product delivery other than what TRS has provided as we are third party and outside that process.

We can certainly understand Mr. request for a letter showing the balance due of zero. National Medical Administrators is not the creditor and cannot provide that. That letter will need to come from TRS Limited, as the creditor which sells and ships the *** product. As the collection agency that this account was assigned to, we have recognized Mr. dispute and closed the account from further collection activity by National Medical Administrators. We have also notified the creditor, TRS Limited, of Mr. dispute. In conjunction with our notification to TRS, we would recommend that Mr. follow up with them as well regarding his request with the contact information provided herein.

Sincerely

Ms.

Thank you for contacting us on this matter. We have reached out to our Client, TRS Limited, to obtain additional information about the product and membership that Mr. ordered online and subsequently received.

On December 27, 2018, Mr. ordered a sample offer of Raging Lion enhancement supplements (invoice # XXXXXXX). The terms and conditions of that special offer are provided online and on the invoice acknowledgement. They state:

"Sample Offer is designed to display the quality and effectiveness of the Raging Lion Product. This gives you the opportunity to try this remarkable program for just the cost of shipping and handling so you can come to a decision for yourself if this is the right product for you.

Upon ordering, you agree to pay $6.97 shipping and handling for the sample bottle as well as agree to enrollment in the Customer Preferred Program. If you are enjoying the product do nothing and in ten days you will be charged the low rate of $139.97 for the product you received. Approximately 30 days and every thirty days thereafter you will be sent another fresh 1 month supply of Raging Lion (1 bottle) and your credit card on file will be billed the Member's Discount rate price of just $139.97 per bottle plus $9.97 shipping and handling. That is a savings of over 30%the regular price of a 1 month supply of Raging Lion

Please remember that most customers see noticeable results after using the product consistently for at least three months. By being an exclusive member of our Customer Preferred Program, you will be entitled to receive special offers and promotions from us and our 3rd party partners that only our Customer Preferred Program members receive.

You are not obligated to remain in the program after you receive your Sample Offer of Raging Lion and you can cancel anytime within the 10 day period before you receive your thirty day supply bottle or anytime thereafter by contacting Raging Lion Customer care.

To avoid being charged for your 30 day monthly supply, you must cancel your enrollment before your sample offer period is over."

In addition to the acknowledgement of the above terms and as an extra step in the membership confirmation process, TRS Limited also emails their members confirming enrollment in the Customer Preferred Program before the membership is activated. That email was sent to Mr. at the email address he provided (***@yahoo.com).

The company also provides contact information on the bottle labeling that includes Raging Lion's support center number toll free (855-204-5192) and their email address ***@raging-lion.com for their customers and members to be able to contact them.

The account was turned over to our office for non-payment of the membership on February 21, 2019. One of our Customer Service Associates spoke with Mr. and he confirmed that he did not want the membership. Based on our discussion with Mr. Hussain, it was quite clear that he had not taken advantage of any of the available means to cancel his membership that TRS Limited provided to him. Our Associate even offered a 55% discount from the balance owed as good faith settlement that our Client, TRS Limited, authorized for Mr.. This was not acceptable to Mr.. On behalf of our Client, we're sorry that Mr. was unhappy with his purchase of Raging Lion.

Mr. has requested that we not contact him further on this matter. As a result, we have closed this account in our office, will not be contacting Mr. again, and have forwarded his account back to TRS Limited.

Sincerely

Lisa

Thank you for your correspondence. The Account in question was referred to our office for non-payment on Feb 22, 2019. The consumer advised us that he was disputing the account and had cancelled the purchase with our client prior and even reversed that transaction on his credit card. Our Client, TRS Limited, asks us to get verification so that they can research it and adjust accounts in instances like this. Mr. Amado became upset with our associate at that request. On a follow up conversation for that verification information on 3/11, Mr. Amado spoke with another associate and decided at that time to go ahead and pay the account in full with our office. His payment was processed accordingly. On 3/25, Mr. Amado called back into the office and spoke with the Supervisor, advising her that he decided to pay the account off because the female representative he spoke with was so nice and the male representatives were horrible. He forwarded a copy of the cancellation verification at that time and we submitted it to our client to confirm and advised him that a refund would be issued in 7-10 business days. We're sorry that he was unhappy. We were only following our Client's guidelines. We speak to over 200,000 customers annually. We'll never be perfect, but we think 4 unhappy customers in the last three years is a pretty good track record.
Sincerely

Ms.,

Thank you for your inquiry. We have pulled the records on Ms. account and wanted to pass along the following additional information:

This account with a $30 outstanding balance was received by our office on July 12, 2018 from our client,***. Ms. *** was listed on the patient's admission paperwork as the guarantor accepting financial responsibility (the patient is a minor). While we can understand the challenges associated with financial responsibility in the case of divorced parents as Ms. indicated in her correspondence, we are only allowed to speak with the people identified as the responsible party on the paperwork. HIPAA guidelines and Patient Privacy Laws require that. NMA is never allowed to add or delete anyone from a patient's account and must go by the information that the medical provider gives us. As you know, NMA is not allowed to discuss the bill (or account details) with a third party that is not listed on the account as that is a violation of law. The medical provider has processes to add parties that are authorized to speak to us about the account but that must be coordinated directly between the patient/patient guarantor and***. Our Associate attempted to explain that process to Ms. but was unsuccessful.

We will be happy to forward authorization paperwork to our client to request that Mr. Leonardo *** be added to the account as the responsible party. We would need a signed letter from Mr. acknowledging financial responsibility for the $30 bill and a copy of his driver's license with that letter for verification of identity. That information will be encrypted and forwarded to Sibley for their review and approval to remove Ms. and add Mr. as the guarantor accepting financial responsibility for this account. Please let us know how Ms. would like us to proceed on the account.

Sincerely

Ms.
Thank you for forwarding this correspondence from Mr.. We have researched the information requested, reviewed the calls and the notes on the account and have the following information for Mr.' consideration.
The account in question was placed with our agency for collection was for a vitamin supplement membership account that he ordered from TRS Limited on May 9, 2015 and went unpaid according to our client's records. We spoke with Mr. Velaquez on this matter and he requested a copy of the billing invoice before anything would be paid. We requested a copy of that invoice from our client and forwarded that copy to him for his review.
Two weeks after forwarding the requested invoices to Mr., we spoke with him again on April 9th, and he advised that the supplements in question had been sent back to TRS Limited and said that he was not going to pay the bill. Seven days later, on April 16th, we received a formal request in writing via US Mail for validation of the same debt which Mr. had already confirmed receipt of the billing invoice (as it was the subject of the April 9th call with him). This letter did include a cease and desist as well. As a result, we coded the account for no more telephone contact as he requested. This is also the same day (April 16th) that the Revdex.com complaint was generated by Mr.. We did confirm that April 9 was our last phone conversation with Mr..
With regard to the credit score, Mr. should be advised that National Medical Administrators. Inc. d/b/a National Account Recoveries, which maintains an A rating with the Revdex.com, does not report to any credit reporting agency on any accounts that we service for our clients. Our Associates never include that in any of their discussions since we have never reported to any credit bureau since our company's inception. As such, we have not reviewed his credit report, we have not entered, and we will not enter or upload anything to his credit report. If anything was entered on his credit report regarding this specific account, it would be outside our purview and we would recommend contacting TRS Limited directly.
We have had questions occasionally in the past about the membership plans and recurring shipments from other consumers in the past. TRS has well documented, and specific processes for merchandise return and membership cancellation that is outlined in great detail in their terms and conditions as part of the purchasing process. Their business is transacted over the internet. It is our estimation that somewhere in Mr.' cancellation process with TRS, that those specific processes were not completely fulfilled.
In light of this information, we have closed Mr.' account in our files, ceased all collection activity, and returned it to our client, TRS Limited. We're very sorry that Mr. had issues with his TRS Limited membership. Mr. may wish to speak with them directly if he has any further questions about his order and the agreed terms of cancellation. They can be reached directly X-XXX-XXX-XXXX.
Sincerely,
***
Office Manager