We recently moved from Rochester to Chicago, and having National Moving Group on our side was one of our biggest saviors along the way. My husband had spent about two weeks dealing with another moving company who was rude, unhelpful and only concerned about getting paid. Fortunately our real estate agent hooked us up with he and his team, and the rest was smooth sailing. We knew with his personal attention to detail for our move we would have one less thing to worry about in our transition! Courteous, professional and friendly the guys handled our move perfectly, I would recommend them for any job big or small!
It was a really smooth process, the costumer service and staff was polite and professional. The guys who came to pack and load the container were really efficient and had a good attitude. Definitely worth the cost!
The main issue that I had with this moving coordinator/shipping agent/broker is the estimate to the final price. I called for an estimate and was given an estimate around the same price as other moving companies. I went with this broker because of the assurances and confidence that I received from the customer service rep [redacted] gave over the first couple of phone calls. I learned later that only half of what he said was the honest truth. Here are some examples of what he said vs what really happened.
1) [redacted] was going to be my main contact throughout the move and I would be dealing with him throughout.
1a) I called [redacted] several times after gave my binding estimate fee. Almost every time I called with a concern about the move or the actual movers, he transferred me to someone else due to his lack of expertise or someone else was in charge of that part of the move.
on two occasions I called to here from one of his co workers that he was sick or his car broke down. both times it was just weird how the excuse was ready and given to me.
2) Called [redacted] with an updated list of my items and my estimate went up. Understandable, especially since this 90% accurate inventory update. I say 90 because I tried to sell items in the last week or so. Also he said, I over estimated on top of the items you gave me.
2a) When the movers arrived they quoted me $1000 more the then estimate. This was based on a visual estimate. I declined and asked to go through weighted scale as the NMG suggested I do because the estimate was so much different from [redacted]'s estimate.
I have yet to see a weight scale receipt but did not want to have my items held hostage. I called NMG to seek resolution on the difference of the estimates and weight scale. Their response is that they did nothing wrong, their system uses average weights and I just had added $1000 worth of weight that was unaccounted for. I did add weight but the issue is that I was prepared to pay an extra XXX-XXX extra not $1000. The department that handles the moves said they would pass my issue to a manager but that they would not do anything anyway. I was asked what I wanted just to please me.
Its my perception that the estimate they gave me over the phone was not as accurate as possible from their. am I to assume that this company adds $1000 to all of their estimates? and if its not the agent fault for that far of an inaccurate estimate, then the system they are using should be modified to consider increased weight of items.
My things arrived at the beginning of the window and were expertly unpacked. They even put my glasses and plates up on shelves to make things more manageable.
I can't recommend National Moving Group highly enough, and would suggest their good pricing on a flat rate move. There was absolutely nothing stressful or surprising about my experience - Everything was better than expected, fair, clean, easy. Their service is impeccable, and they even called me after to ensure I was satisfied.
We recently moved from Rochester to Chicago, and having National Moving Group on our side was one of our biggest saviors along the way. My husband had spent about two weeks dealing with another moving company who was rude, unhelpful and only concerned about getting paid. Fortunately our real estate agent hooked us up with he and his team, and the rest was smooth sailing. We knew with his personal attention to detail for our move we would have one less thing to worry about in our transition! Courteous, professional and friendly the guys handled our move perfectly, I would recommend them for any job big or small!
It was a really smooth process, the costumer service and staff was polite and professional. The guys who came to pack and load the container were really efficient and had a good attitude. Definitely worth the cost!
The main issue that I had with this moving coordinator/shipping agent/broker is the estimate to the final price. I called for an estimate and was given an estimate around the same price as other moving companies. I went with this broker because of the assurances and confidence that I received from the customer service rep [redacted] gave over the first couple of phone calls. I learned later that only half of what he said was the honest truth. Here are some examples of what he said vs what really happened.
1) [redacted] was going to be my main contact throughout the move and I would be dealing with him throughout.
1a) I called [redacted] several times after gave my binding estimate fee. Almost every time I called with a concern about the move or the actual movers, he transferred me to someone else due to his lack of expertise or someone else was in charge of that part of the move.
on two occasions I called to here from one of his co workers that he was sick or his car broke down. both times it was just weird how the excuse was ready and given to me.
2) Called [redacted] with an updated list of my items and my estimate went up. Understandable, especially since this 90% accurate inventory update. I say 90 because I tried to sell items in the last week or so. Also he said, I over estimated on top of the items you gave me.
2a) When the movers arrived they quoted me $1000 more the then estimate. This was based on a visual estimate. I declined and asked to go through weighted scale as the NMG suggested I do because the estimate was so much different from [redacted]'s estimate.
I have yet to see a weight scale receipt but did not want to have my items held hostage. I called NMG to seek resolution on the difference of the estimates and weight scale. Their response is that they did nothing wrong, their system uses average weights and I just had added $1000 worth of weight that was unaccounted for. I did add weight but the issue is that I was prepared to pay an extra XXX-XXX extra not $1000. The department that handles the moves said they would pass my issue to a manager but that they would not do anything anyway. I was asked what I wanted just to please me.
Its my perception that the estimate they gave me over the phone was not as accurate as possible from their. am I to assume that this company adds $1000 to all of their estimates? and if its not the agent fault for that far of an inaccurate estimate, then the system they are using should be modified to consider increased weight of items.
My things arrived at the beginning of the window and were expertly unpacked. They even put my glasses and plates up on shelves to make things more manageable.
I can't recommend National Moving Group highly enough, and would suggest their good pricing on a flat rate move. There was absolutely nothing stressful or surprising about my experience - Everything was better than expected, fair, clean, easy. Their service is impeccable, and they even called me after to ensure I was satisfied.