National Seating & Mobility

Philadelphia, PA.

I have waited MONTHS to get my 5 year old daughter a walker that I still have not received.

I have made at least 25 calls regarding its status and NOT ONE PERSON takes responsibility for following up or following through. I was told after MONTHS of waiting that the insurance approval process was done incorrectly and could NOT be redone...I would have to sign a contract saying I would pay the $1,400 if the insurance didn't cover. I signed it as my daughter is stuck scooting on the ground without a walker and has been using an ill fitting and dangerous walker (she can't control the brakes due to her weakness) I bought at Good Will in the meantime. It has been months after that and I STILL don't have the walker.

They put you off everytime you call, never call you back and pass the buck to the insurance or manufacturer. They don't show empathy to your families struggle or an understanding of how critical these durable medical devices are to disabled children. The insurance processor is rude and only works part time (can't get contact easily).

The customer service rep is like the gate keeper to protecting anyone from actually dealing with the issue.PLEASE DONT USE!

Awful company! They don't care at all about the disabled community they serve. All they can see is dollar signs. STAY AWAY!

Failed to notify that a equipment order had not nor would not be submitted to an in network insurance company due to inadequate reimbursement.Submitted order for a [redacted] in mid May. On July 1 notified when I called and asked that the order was not placed because the reimbursement was not enough to cover the cost of the equipment. I should have been informed in May so that I could change companies to secure equipment for my son. Desired SettlementNothing, I will never use them again. I have used them for 2 years now, son has Cerebral Palsy and unfortunately appears will need equipment his entire life. Very poor customer service. Business Response While we do agree that the client family should have been notified earlier in the process, our employee was making every attempt to get the item they requested covered fairly by their payer, which explains the delay in notification. Our processor and other employees attempted to explain that to the client family. We also tried to explain that it would be helpful to contact their payer for assistance, as we did not make the final determination on covered items or their rate of reimbursement. We do regret that we were not able to provide the equipment that we realize they greatly need.