National Small Business Alliance

From: [redacted] < [redacted] [redacted] @ [redacted] >Date: Fri, Aug 26, at 1:PMSubject: Case # [redacted] - [redacted] ***To:Hi M***,I emailed Mr [redacted] directly that he will receive a refund of $in the coming days.Thanks! [redacted]

From: Robert W [redacted] < [redacted] @nsbamembers.com>Date: Wed, Nov 2, at 5:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: Our team has reviewed and researched the complaint [redacted] joined NSBA on 4/2/and cancelled on 5/12/per the customer service log Per terms and conditions, the membership included a free trial for days NSBA will however refund the enrollment and membership dues I have emailed [redacted] directly as well.Thanks!Robert

of Print all In new windowFwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .Inboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: [redacted] Date: Sat, Jan 17, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] have sent membership packet with their in house credit card that can only be used in their organization ,supposedly for 10k value their services are a joke for what they took from me through their deceptionWhat legal organizationAttorney general Dept of Business affairs can I turn to and which State must I Apply?On Wed, Jan 14, at 8:AM, wrote:You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this message

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .Inboxx Revdex.com of Metro Washington DCJan (days ago)to me ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Sat, Jan 17, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] have sent membership packet with their in house credit card that can only be used in their organization ,supposedly for 10k value their services are a joke for what they took from me through their deceptionWhat legal organizationAttorney general Dept of Business affairs can I turn to and which State must I Apply?On Wed, Jan 14, at 8:AM, wrote:Agency Information: District of Columbia Consumer & Regulatory Affairs (DCRA)-DC (#***)District of Columbia Consumer & Regulatory Affairs (DCRA)-DC - Board of Accountancy4th Street SWWashington DC 20024Phone Number: (###-###-#### xFax Number: (###-###-#### xEmail Address: [redacted] Website: http://www.pearsonvue.com/dc/accountancy/Toll Free: ###-###-####The DC Board of Accountancy (Board) regulates the licenses of professional accountants and protects consumers by upholding the District of Columbia accountancy license law (pdf)The accountancy license law is defined by the District of Columbia Second Omnibus Regulatory Act of (Omnibus), which took effect on April 20, 1999.The Board consists of five members appointed by the MayorThree members must each hold a certificate as a certified public accountant, hold a valid permit to practice, and, at the time of appointment, have practiced public accountancy as a CPA in the District for not less than five yearsOne member must be a non-accountant representing consumersThree members of the Board constitute a quorum.The Board meets on the first Tuesday each month at 8:a.mat the DCRA headquarters, located at 4th Street SW, Washington, DC The Board can be reached by phone: ###-###-#### or fax: ###-###-####.Board Administrator: Theresa Ennis, [email protected] Agency Information: District of Columbia Consumer & Regulatory Affairs (DCRA)-DC (#***)District of Columbia Consumer & Regulatory Affairs (DCRA)-DC - Consumer Protection4th Street SWWashington DC 20024Phone Number: ###-###-#### xFax Number: ###-###-#### xWebsite: http://www.dcra.dc.govPlease have District of Columbia residents to call (the call center) for further assistanceThe website is a central, easy-to-find location where residents and visitors of the District of Columbia can get consumer information, file a complaint, provide anonymous tips or research businesses Agency Information: District of Columbia Cour(#***)District of Columbia Courts-DCIndiana Ave., N.W.Washington DC 20001Phone Number: ###-###-#### xWebsite: http://www.dccourts.govThe D.CCourts are comprised of the D.CCourt of Appeals, the Superior Court of D.C., and the Court System, which provides administrative support to both courts.The D.CCourts are the third branch of the District of Columbia government The Mayor presides over the executive branch and the Council of the District of Columbia is the legislative branch The Courts hear and decide cases based on the evidence and the applicable law.There are about judges in the two courts as well as magistrate judges and a professional staff of approximately 1,

Fwd: Your complaint has been receivedInboxx Revdex.com of Metro Washington DCAttachmentsMar (days ago)to me ---------- Forwarded message ----------From: David W*** Date: Thu, Mar 5, at 5:PMSubject: Re: Your
complaint has been receivedTo: [email protected] Revdex.com,This is a copy of my complaint.The address that shows in Washington DC MIGHT be the *** not this NSBA - Nat'l SMall BusALLIANCE, that phone number goes to some other company, NOT to NSBA.Obviously they are hiding something...Attached are my records of proofs of payments, and how I paid times in years.David W*** *** ***Wallkill, NY *** Attached are my records of proofs of payments, and how I paid times in years.*** *** *** ***Wallkill, NY ***###-###-####Consumer InformationDate Filed: 3/5/2015Sal: **.First Name: ***Middle Name: *Last Name: ***Suffix: Address: *** *** *** Wallkill New York *** UNITED STATESDaytime Phone: ###-###-####
Evening Phone: ###-###-####Fax: Email: *** (email)Business InformationBusiness ID: ***Name: National Small Business AllianceAddress: Pennsylvania Avenue, NW, Suite 900City: WashingtonState/County: DCZip/Postal Code: 20004Business Phone Number: ###-###-####The consumer indicated that they WOULD speak to the media ab
omplaint Detail / ProblemNature of Complaint: Billing or Collection Issues - The company has processed an unauthorized bank debitProblem: Apparently I signed up with NSBA in I don't recallThey pitched all these services for small businesses, loans, business credit cards, build business credit, group medical, etcThey charged $up front and then billed $per month, but billed this one year in advanceThat was the last I ever heard from themI totally forgot about all of this arrangementNever noticed the annual payments ($359.40) being billed until recently when I installed *** Home & BusinessIt was then I noticed these charges being paid through auto drafts from our business checking accountThat was my error in not noticing these payments soonerHERE IS THE PROBLEM: My bank records only go back to 2008, but since that payment (9/2/2008) I was billed Annual Payments, over that year periodSo I have OVERPAID months of their $per monthOr I am fully paid until Sep2018! I called to cancel this on Feb 25th when I saw that another payment might be hitting again in MarchThey immediately issued another draft on my account dated 2/27/and was it paid 3/2/So instead of cancelling my account, they billed me for another year, even though one of payments in and more in was just paid 10/2/So I am requesting from them that REPAY the months I have paid INTO THE FUTURE, with this "Alliance" that never called, never emailed, never inquired if I was content with their "services," never asked if I wanted to continue with themThey sent my login "account number" in the original packet years ago, (long ago lost) so I haven't even been able to login to see what they can offer, and their "customer service" (###-###-####) claims to be a "3rd party company" that can't provide my account numberPretty much a company that is only good at one thing-billing my account twice a year nowI have all supporting documents going back to and can email them to you at your request.Desired Settlement / OutcomeDesired Settlement: Refund-CashDesired Outcome: I want all FUTURE payments that are paid fully refunded or months X $or $1,Twice their unanticipated bank drafts of $overdrew my checking account and I was charged $x or $so having those refunded also would be appreciatedI want this done expeditiously alsoAs everyone is this world, I have bills to pay, especially for things I actually USE, unlike this NSBA thingStop them from taking advantage of any other struggling small businesses with their REPETITIVE billing for NO SERVICE Complaint BackgroundNot all of these questions are required Please provide as much information as you haveProduct/Service Purchased: Annual Service Agreement Model Number: n/a Contract, Account, or Policy #: ?? Order #: ?? Purchase Date: 9/2/2007 Date Problem First Occurred: 2/25/2015
Dates you complained to the company/organization
First Date: 2/25/2015 Second Date: 3/3/2015 Payment Made: In FullPayment Method: ACH DebitName of Sales PersonFirst Name: years Last Name: ago-unknown Purchase Price: $ Disputed Amount: $1,
On Thu, Mar 5, at 2:PM, wrote:
We have received your complaint and we are currently reviewing it.Thank you. This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Email: [email protected] Web: www.myRevdex.com.orgConfidentiality Notice: This e-mail message (including any attachments or embedded documents) is intended for the exclusive and confidential use of the individual or entity to which this message is addressed, and unless otherwise expressly indicated, is confidential and privileged information of Revdex.comAny dissemination, distribution or copying of the enclosed material is prohibited

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,*** * *** joined NSBA on 6/08/for his company *** **. According to customer service records *** *** called once on 7/3/to discuss the details of the program. Since joining all annual fees have been paid without further calls from his company. ***
*** indicated in his compliant that he indeed did join NSBA. His firm has been an active member since 2007. He did contact member services to discuss the program. Though we cancelled his membership made obvious by his compliant, we would like to extend membership to his business for an additional year without fee. It is our hope that *** *** will discuss his business needs with one of our representatives and actually use the benefits of membership from free concierge services and over services to small business owners provided by 3rd party partners.We mailed a letter to *** *** to acknowledge the free extension of membership for months along with a refund check for $for the last annual dues. Per terms and conditions of membership, the refund was not due.If I can provide you with any additional information please let me know.Regards,Robert W***

From: *** ***Date: Fri, Aug 26, at 1:PMSubject: Case # *** - *** ***To:Hi M***,I emailed Mr*** directly that he will receive a refund of $in the coming days.Thanks!***

From: Robert W***Date: Tue, Jun 21, at 2:PMSubject: Case numberWe are extremely sorry *** *** had this experience. *** joined NSBA on 8/23/and has been in good standing. There are no calls into member services either
on the report of caller IDs calling into the number or from a member services agent logNSBA strives to help small business succeed. It is unfortunate that *** never used the over services and benefits of the membership. When using the service, most members joining in and before are still members. NSBA will refund the company for the amounts requested.Regards,Robert

From: Robert W[redacted] <[redacted]@nsbamembers.com>Date: Wed, Nov 2, 2016 at 5:06 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Our team has reviewed and researched the complaint.  [redacted] joined...

NSBA on 4/2/2015 and cancelled on 5/12/2015 per the customer service log.  Per terms and conditions, the membership included a free trial for 30 days.  NSBA will however refund the enrollment and membership dues.  I have emailed [redacted] directly as well.Thanks!Robert

From: [redacted]
font-family: arial, sans-serif;"><[redacted].[redacted]>Date: Fri, Aug 26, 2016 at 1:42 PMSubject: Case # [redacted] - [redacted]To:Hi M[redacted],I emailed Mr. [redacted] directly that he will receive a refund of $199.95 in the coming days.Thanks![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

140 of 233   Print all In new windowFwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Inboxx Revdex.com of Metro Washington DCJan 20 (7 days ago)to me ---------- Forwarded message ----------From: [redacted] <r[redacted]>Date: Sat, Jan 17, 2015 at 4:44 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] have sent membership packet with their in house credit card that can only be used in their organization ,supposedly for 10k value  their services are a joke for what they took from me through their deception. What legal organization. Attorney general  Dept of Business affairs can I turn to and which  State must I  Apply?On Wed, Jan 14, 2015 at 8:26 AM, <[email protected]> wrote:You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Inboxx Revdex.com of Metro Washington DCJan 20 (3 days ago)to me ---------- Forwarded message ----------From: [redacted]...

<[redacted]>Date: Sat, Jan 17, 2015 at 4:44 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] have sent membership packet with their in house credit card that can only be used in their organization ,supposedly for 10k value  their services are a joke for what they took from me through their deception. What legal organization. Attorney general  Dept of Business affairs can I turn to and which  State must I  Apply?On Wed, Jan 14, 2015 at 8:26 AM, <[email protected]> wrote:Agency Information: District of Columbia Consumer & Regulatory Affairs (DCRA)-DC (#[redacted])District of Columbia Consumer & Regulatory Affairs (DCRA)-DC - Board of Accountancy1100 4th Street SWWashington DC 20024Phone Number: (###-###-#### xFax Number: (###-###-#### xEmail Address: [redacted]Website: http://www.pearsonvue.com/dc/accountancy/Toll Free: ###-###-####The DC Board of Accountancy (Board) regulates the licenses of professional accountants and protects consumers by upholding the District of Columbia accountancy license law (pdf). The accountancy license law is defined by the District of Columbia Second Omnibus Regulatory Act of 1998 (Omnibus), which took effect on April 20, 1999.The Board consists of five members appointed by the Mayor. Three members must each hold a certificate as a certified public accountant, hold a valid permit to practice, and, at the time of appointment, have practiced public accountancy as a CPA in the District for not less than five years. One member must be a non-accountant representing consumers. Three members of the Board constitute a quorum.The Board meets on the first Tuesday each month at 8:30 a.m. at the DCRA headquarters, located at 1100 4th Street SW, Washington, DC 20024. The Board can be reached by phone: ###-###-#### or fax: ###-###-####.Board Administrator: Theresa Ennis, [email protected]
 
 Agency Information: District of Columbia Consumer & Regulatory Affairs (DCRA)-DC (#[redacted])District of Columbia Consumer & Regulatory Affairs (DCRA)-DC - Consumer Protection1000 4th Street SWWashington DC 20024Phone Number: ###-###-#### xFax Number: ###-###-#### xWebsite: http://www.dcra.dc.govPlease have District of Columbia residents to call 311 (the call center) for further assistance. The website is a central, easy-to-find location where residents and visitors of the District of Columbia can get consumer information, file a complaint, provide anonymous tips or research businesses. 
 Agency Information: District of Columbia Courts-DC (#[redacted])District of Columbia Courts-DC500 Indiana Ave., N.W.Washington DC 20001Phone Number: ###-###-#### xWebsite: http://www.dccourts.govThe D.C. Courts are comprised of the D.C. Court of Appeals, the Superior Court of D.C., and the Court System, which provides administrative support to both courts.The D.C. Courts are the third branch of the District of Columbia government.  The Mayor presides over the executive branch and the Council of the District of Columbia is the legislative branch.  The Courts hear and decide cases based on the evidence and the applicable law.There are about 120 judges in the two courts as well as 24 magistrate judges and a professional staff of approximately 1,500.

Review: The company withdrew One Hundred and Fifty Nine Dollars and Ninety Five cents ($150.95)from my account on May 8th 2014 after I was told that they will only withdraw one Dollar and I have 30 days to accept the product if I did not return the product within the 30 days then my account will be debited for the $149.95.This money was taken out from my account before I received the product and I am now being told that it is non refundable. So they took the money from my account and no service or product was received. This was done just from a telemarking phone call.I have since then called and cancelled my membership however they will not return my money.Desired Settlement: I would like a full refund in the amount of One Hundred and Fifty Dollars and Ninety Five cents (150.95)

Review: membership number [redacted]

I was misled by a representative Frank G[redacted] about the nature of the $8000 credit line. When speaking with him initially I was told that I could use the card for whatever I needed. After I joined and received the info what I got was a membership card not a credit card. When I called to inquire I was told that I would need to apply for the card and it only covered computer and travel. This was clearly not what we had discussed and a complete misrepresentation of the product I thought I was getting with my membership.

I asked for a refund and informed the client representative that they were not to take any more money from my account. Your representative told me I was required to send in my membership card and the original letter of acceptance. I did so within the hour.

The next thing, I have been charged the additional $359 on my account. for the membership which I had cancelled. I really need to see this money refunded to me as soon as possible along with the original $149 that they charged me when I agreed to purchase this misrepresented product.

When calling in to request a refund I was bounced around and asked to call back on another line so no one else could listen in on the call.

I was not given any hope of a refund only they they may approve it and if they do I would receive a check in about 30 days.

I was referred to a [redacted] email to further contact for my refund by Adrian R[redacted] the customer service representative I was speaking to. This email appears to be invalid.Desired Settlement: I would like all monies that I have paid to this company promptly refunded to me.

Review: The "National Small Business Alliance" calls members of my company MULTIPLE TIMES PER DAY. I have asked them repeatedly to stop calling and that we are not interested in any of their services.

I have blocked their numbers but they call from new numbers each time.

This is harassment and I need it to stop. It is driving us crazy! Please help!Desired Settlement: Ideally they should be shut down for such poor business practices.

Review: in nov. 2012 I filed a complaint no. [redacted]. nsba eventually acknowledged they would send a refund. this was approx. dec. 2012 or jan. 2013. however, to date, no payment is forthcoming. they pulled the same stunt several years ago and I'm still waiting for that money too - which they obviously deny. so for now the amount of payment is $359.40 plus $68 for bounced check and insufficient funds fees due to this charge. CHECK SENT IMMEDIATELY WITH NO MORE EXCUSES. NO WAITING 90 DAYS OR WHATEVER CRAP THEY GIVE AS PREVIOUSLYDesired Settlement: for now the amount of payment is $359.40 plus $68 for bounced check and insufficient funds fees due to this charge. CHECK SENT IMMEDIATELY WITH NO MORE EXCUSES. NO WAITING 90 DAYS OR WHATEVER CRAP THEY GIVE AS PREVIOUSLY