National Tax Experts

*** MONEY REFUNDED ***
WE NEITHER CONFIRM NOR DENY THE ACCURACY OF THE CLIENT'S COMPLAINT
WE DO HOWEVER CONSIDER THE CLIENT TO BE OUR HIGHEST PRIORITY, AND WE HAVE TAKEN ALL THE PROPER STEPS TO RESOLVE THE CLIENTS ISSUES AND THE CLIENT HAS ACCEPTED
UNFORTUNATELY, IN
THIS PARTICULAR CASE THE IRS WAS NOT IN A HURRY TO SETTLE FOR LESS WITH OUR CLIENTTHEREFORE, THE CLIENT WAS LEVIED AND WE HAD TO GET THE LEVY RELEASED, WHICH WE DID RIGHT AWAY, WITHIN DAYSALSO, THE GOVERNMENT WAS NOT ALLOWING A NEGOTIATED SETTLEMENT BASED ON THE CLIENT'S FINANCIALS, HOWEVER, WE DID COMPLETE A PENALTY ABATEMENT WHICH THE IRS PARTIALLY GRANTEDTHE CLIENT WAS NEVER NOTIFIED OF THIS ACHIEVEMENT SO THEY BECAME FRUSTRATED WITH THE OVERALL PROCESS IN DEALING WITH THE IRSOF COURSE, THE GOVERNMENT RESERVES THE RIGHT TO MAKE THE FINAL DECISION TO RELEASE TAXPAYERS OF TAX DEBT AND THIS CASE WAS A RESULT OF THAT. WE COMPLETELY UNDERSTAND THE CLIENT'S FRUSTRATION WHICH IS WHY WE STILL CHOSE TO GIVE OUR CLIENT ALL OF THEIR MONEY BACK
AGAIN, THE CLIENT'S WELL-BEING AND RESOLUTION IS OUR PRIORITY AT ALL TIMES
ANY FUTURE CONCERNS CAN ALSO BE DIRECTED TO US
THANK YOU, Revdex.com

January 6, called The Tax Expect to see if I qualified for IRS program and doing my taxes for federal and stateAfter brief conversation with representative he told me I qualified and would charge $which I debit , after receiving the payment he said he would mail package they need information for IRSRepresentative told me this should be done in April March *** *** Senior Case manger from Tax Expects calls me tells me you have qualified for the IRS program and state and federal taxes are done, you will paying IRS,State around $He claimed he been on the Phone with IRS regarding my caseMr* *** then said I see your taxes are not doneApril will be here soonIll do it for $before I knew it money was out my account he send a addendum for me to signAfter fact he just charged me 1200% more then H.R block wouldMr*** settlement will be done in June July 27, I call and spoke to Process Manger *** ***

*** ALL MONEY REFUNDED
?
WE NEITHER CONFIRM NOR DENY THE ACCURACY OF THE CLIENT’S COMPLAINT?
WE DO HOWEVER CONSIDER THE CLIENT TO BE OUR HIGHEST PRIORITY,? AND WE HAVE TAKEN ALL THE PROPER STEPS TO RESOLVE THE CLIENTS ISSUES AND THE CLIENT HAS ACCEPTED A FULL
REFUND
?
AGAIN THE CLIENT'S WELL-BEING AND RESOLUTION IS OUR PRIORITY AT ALL TIMES
?
ANY FUTURE CONCERNS CAN ALSO BE DIRECTED TO US
?
THANK YOU Revdex.com

Initial Business Response /* (1000, 8, 2015/11/19) */
WE NEITHER CONFIRM OR DENY THE ACCURACY OF THIS COMPLAINT,BUT WE HAVE OVER 20,ACTIVE CLIENTS AND VERY FEW PROBLEMS
OUR POLICY IS NO IMMEDIATELY REFUND ALL MONIES TO THE CLIENT OR RESOLVE THE ISSUE SO WE [redacted] CONTACT THE CLIENT
IMMEDIATELY
CORRECTION[redacted]
POLICY IS TO IMMEDIATELY REFUND ALL MONIES OR RESOLVE THE ISSUE

Initial Business Response /* (1000, 8, 2015/05/12) */
This client is still with us let me check on it
Initial Consumer Rebuttal /* (3000, 10, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am obviously still a client. I have been waiting for...

nearly two years for this matter to be resolved. After paying in advance for a service I would expect timely updates on the case as well as the common curtesy of someone returning my phones calls. It is taking far longer to resolve this matter than I ever anticipated and each year that passes * am expected to pay more money. I was told if I let the contract expire I would no longer be protected from the IRS. Furthermore, if I didn't pay the extra $1000 by a certain time they would no longer represent me. I fully expected to receive the service for which I paid. As of today, I have no evidence that anything at all has been done to resolve this matter.
Final Business Response /* (4000, 12, 2015/05/22) */
I am trying to contact client, but the telephone number is disconnected.
Final Consumer Response /* (4200, 14, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can be contacted at XXX-XXX-XXXX as well as by e-mail (which has not changed) at [redacted]@yahoo.com.

Final Consumer Response /* (2000, 9, 2015/08/31) */
The issue has been resolved, thank you for your assistance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I only wish to add that all this could have been avoided if the representative assigned to me would have been professional and courteous in handling my case. 
Sincerely, [redacted]

We are unaware of this client, we will further investigate

Initial Business Response /* (1000, 5, 2015/04/30) */
we have already litigated this matter and it has been with a signed severance agreement therefore I dont believe he can make a Revdex.com complaint.
per Revdex.com RULES
What complaints do we handle?
Disagreements between businesses and their...

customers. However, we reserve the right to reject complaints that use abusive or foul language.
We do not handle:
1. workplace disputes;
2. discrimination claims;
3. matters that are or have been litigated;
4. claims about the quality of health or legal services.

Initial Business Response /* (1000, 8, 2015/11/19) */
WE NEITHER CONFIRM OR DENY THE ACCURACY OF THIS COMPLAINT,BUT WE HAVE OVER 20,000 ACTIVE CLIENTS AND VERY FEW PROBLEMS.
OUR POLICY IS NO IMMEDIATELY REFUND ALL MONIES TO THE CLIENT OR RESOLVE THE ISSUE SO WE [redacted] CONTACT THE CLIENT...

IMMEDIATELY
CORRECTION[redacted]
POLICY IS TO IMMEDIATELY REFUND ALL MONIES OR RESOLVE THE ISSUE

Initial Business Response /* (1000, 5, 2015/07/02) */
ALTHOUGH WE NEITHER CONFIRM OR DENY GUILT WE [redacted]
RETURN THE CLIENTS MONEY MINUS 500 PER OUR POLICY
OF MONEY BACK GUARANTEE