Had a repair service suggested by this dealership due to a lingering problem with fuel system and having an issue starting after putting in gas First solution recommended by the dealership was buying a new gas cap, which we did Did not solve the problem
Took it in again and was told we needed to install a flash software update , which would fix the problem $later and about miles, the problem returned and left my daughter stranded in Austin with several friends in the vehicle with her
Called the dealership back to speak with the service adviser that helped us previously only to find out that he was not longer employed at the dealership I was forwarded to the service advisors manager who proceeded to tell me to bring the car in and they would apply the previous $spent to cover a current repair
Now, after taking the vehicle back there appears to be another problem that will cost $to fix and when I get the bill there is no credit for previous work Spent s
*** *** was my service manager, and he went above and beyond for me! He understood the 1,+ was not something I had readily available and worked with me to get the best prices on parts and over all the best deal possibleHe worked with me as it took me a little bit to give the go ahead on doing serviceNever once did he make me feel like an inconvenience to him, he communicated with be via email text and phone call based on my preferenceFor what was needed for the time of dayAlejandro was friendly helpful and went above and beyond for me! He was more helpful than any mechanic I've dealt with in the last few years
Riz always provides the best customer service! He tries to make the maintenance items like oil changes as quick as possible, but always thorough, so I can get back to work! He's the best!
Please do NOT look for a care hereYou are better going to HoustonThe manager was wrong in the transactionThe finance guy cussed us out dropping the F-bombI told him to shut up my wife was presentThis was all over a matter of $that they had deceived us aboutMy wife got a BMW in Houston and was treated like goldI would disregard the "5" star comments above I can say from experienceIf you want a Jeep I would make the trip to Houston and pass on the obscene language and poor customer serviceHiding behind those smiling faces evil and greed resides I am a buyer at this Lithia of Bryan/College Station TX plan to sell my brand new Jeep for a BMW in HoustonPlease take my advice and stay away from Lithia of Bryan/College Station TX, I am not mad or angry I was just taken back by being treated so badly and someone dropping the F-bomb in front of my wifeYou can do better then this, shop somewhere else and be treated with real respect not the fake kind you find hear, wolves in sheeps clothing
We purchased a Dodge from Lithia Dodgedays after the purchase the engine light comes on with a codeIt seems as though the trucks engine light was on before and they just cleared itAnother red flag that we didn’t notice right away is that the truck had over 1,miles more then what was advertised on the site
Rizwan always provides great service in a reasonable time frame He is also good about following up to make sure everything is still working wellIf not, he will solve the problemHe is also good about providing a loaner car when neededI wouldn’t ever think about going anywhere else for service
I originally called & left a voice message for a specific service manager & didn't receive a return callI then called again & spoke to AlejandroI have no complaints & the service took about to 2-1/hours and I was happy with thatI purchased my vehicle years ago at Lithia & use them for servicing my vehicle on my extended service contractI must say they have made vast improvements in the service department
I HAD MY CAR TOWED ON 05/19/ I CALLED MONDAY TO CHECK ON IT NO RESPONSE CALLED AGAIN TUE AND *** *** EXPLAINED TO ME THAT IT NEEDED A PCM AND IT HAD TO BE ORDERED CALLED ME AGAIN THE NEXT DAY TO TELL ME THAT THE PART WAS NOT AVAILABLE AND THE MANUFACTURER WOULD NOT HAVE IT AVAILABLE UNTIL JUNE 30THSO YES I AM VERY UPSET WITH THE TIME FRAME AND ASKED IF THERE WAS ANYTHING THEY COULD DO TO HELP ME GET AROUND IN TO AND FROM WORK*** *** TOLD ME THEY COULD NOT HELP ME CAUSE I DIDN'T HAVE THE EXTENDED WARRANTY AND THAT IT WAS TOO MUCH MONEY TO PAY FOR A RENTAL FOR THAT LONGI TOLD HIM THAT IT WOULD COST ME THE SAME AMOUNT OF MONEY TO RENT ONE ALSO AND THAT I COULDN'T AFFORD IT NOW I HAVE BEEN CALLING EVERY OTHER DAY FOR UPDATES AND STILL ASKING FOR A LOANER OR RENTAL AND THEY KEEP AVOIDING MY CALLS AND WHEN THEY DO ANSWER THEY TELL ME NO UPDATES ARE AVAILABLETHEY GIVE ME THE #S TO CALL AND IM INFORMED THAT NO ONE HAS CALLED THEM IM TIRED OF GETTING THE RUN AROUND AN
Beware of up charge on oil changes when owners manuals don't require synthetics!
I was told by the service manager that their system shows only more expensive synthetics can be used in my vehicle This is what the service writer sold my son, easy target I guess Even after I raised the owners manual to the service mangers attention he told me how his system works Of course it works how they program it! Fix the program to ask the customer the choice as identified in the owners manual and be clear of the price double difference A $oil change turned into $
I took my car in because the air conditioner fan went outI have visited this dealership various times with car issues, and my car is still under manufacturer's warranty and I have an extended warrantyThe dealership called me and said that I have an after market security system in my car which is causing the issue so this inst covered under the warrantyThey said it would be at least hours of labor (over $500) I would need to pay for so they could remove it and then figure out what the problem was, and then I would need to pay for whatever parts are damagedThey also said my car was turning on but shutting off a lot, although I drove it to the dealership fine this timeThis was a issue that I had previously had with the car a couple months ago that they had supposedly fixedI look though all of the documentation I received when I purchased that car and there was nothing stating that the security system voids the warrantyI asked the dealership to show me documentation of this
I brought my car in about months ago they kept it for weeksI noticed that it wasn't sealed and air was coming in but I thought I would ask about it when I took it in for a oil change And I brought it back in and the door is falling off the hinges and doing the same thing The service guy told me no work was completed on my vehicle the last time it was hereThe guy name was *** he kept my vehicle for weeks for nothingThis door could have fallen off while I was driving and killed me and my child
On 09/28/I brought my wife's Jeep Liberty (68,miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider SunroofAfter days, the service writer notified us of the frame rail being broken and needing replacementMy vehicle was resubmitted to the dealership along with all warranty information on 09/30/The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concernHowever, days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick upI explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015)My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer knowAfter apologies, we got the vehicle back a day later, but in horrible shapeThe headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missingWorst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof
The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing componentsHighly upset, we left still optimistic the dealership would make the correctionsTwo days later on a Monday in o'clock traffic, my wife and yr old son are on Texas ave when the Jeep shutters and completely diesFrantic, my wife calls me where I have to leave work to helpUpon arrival, I find the vehicle without powerI open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminalAfter reattaching the cable and removing the molding from the motor, they were able to get homeI met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had providedAfter apologizing more, I was told my vehicle would be taken care of
weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy ***Mr *** was shown the vehicle and his service department's workHe assured me the vehicle would be repairedMy vehicle arrived back at the dealership on 12/07/days later, we are notified that the vehicle is readyThe dealership cleaned the seats, and painted the rusted seat bracketsA new headliner was installed but very poorlyOnce again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back onThe drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something
Once again, I took the vehicle BACK up to the dealership and spoke with Coy *** and Kalin D***, the Service ManagerUnsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts I will no longer leave my vehicle, or any vehicle for that matter, in their care
In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of days (not including the day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrivedThe blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness
***
Had a repair service suggested by this dealership due to a lingering problem with fuel system and having an issue starting after putting in gas First solution recommended by the dealership was buying a new gas cap, which we did Did not solve the problem
Took it in again and was told we needed to install a flash software update , which would fix the problem $later and about miles, the problem returned and left my daughter stranded in Austin with several friends in the vehicle with her
Called the dealership back to speak with the service adviser that helped us previously only to find out that he was not longer employed at the dealership I was forwarded to the service advisors manager who proceeded to tell me to bring the car in and they would apply the previous $spent to cover a current repair
Now, after taking the vehicle back there appears to be another problem that will cost $to fix and when I get the bill there is no credit for previous work Spent s
Want to thank Tiffany and Alajandro for going above and beyond helping with the repairs in my Jeep Grand CherokeeDana ***
The service department was amazingThey were quick to get me in and out and made sure I was satisfied before I left
Riz was wonderful as usual - I will keep my RAm for another 285,miles!!!
*** *** was my service manager, and he went above and beyond for me! He understood the 1,+ was not something I had readily available and worked with me to get the best prices on parts and over all the best deal possibleHe worked with me as it took me a little bit to give the go ahead on doing serviceNever once did he make me feel like an inconvenience to him, he communicated with be via email text and phone call based on my preferenceFor what was needed for the time of dayAlejandro was friendly helpful and went above and beyond for me! He was more helpful than any mechanic I've dealt with in the last few years
Riz always provides the best customer service! He tries to make the maintenance items like oil changes as quick as possible, but always thorough, so I can get back to work! He's the best!
Outstanding sales experience with Eric ***
Please do NOT look for a care hereYou are better going to HoustonThe manager was wrong in the transactionThe finance guy cussed us out dropping the F-bombI told him to shut up my wife was presentThis was all over a matter of $that they had deceived us aboutMy wife got a BMW in Houston and was treated like goldI would disregard the "5" star comments above I can say from experienceIf you want a Jeep I would make the trip to Houston and pass on the obscene language and poor customer serviceHiding behind those smiling faces evil and greed resides I am a buyer at this Lithia of Bryan/College Station TX plan to sell my brand new Jeep for a BMW in HoustonPlease take my advice and stay away from Lithia of Bryan/College Station TX, I am not mad or angry I was just taken back by being treated so badly and someone dropping the F-bomb in front of my wifeYou can do better then this, shop somewhere else and be treated with real respect not the fake kind you find hear, wolves in sheeps clothing
We purchased a Dodge from Lithia Dodgedays after the purchase the engine light comes on with a codeIt seems as though the trucks engine light was on before and they just cleared itAnother red flag that we didn’t notice right away is that the truck had over 1,miles more then what was advertised on the site
Excellent serviceIntegrity and honesty throughout the purchasing process
Rizwan always provides great service in a reasonable time frame He is also good about following up to make sure everything is still working wellIf not, he will solve the problemHe is also good about providing a loaner car when neededI wouldn’t ever think about going anywhere else for service
I originally called & left a voice message for a specific service manager & didn't receive a return callI then called again & spoke to AlejandroI have no complaints & the service took about to 2-1/hours and I was happy with thatI purchased my vehicle years ago at Lithia & use them for servicing my vehicle on my extended service contractI must say they have made vast improvements in the service department
I HAD MY CAR TOWED ON 05/19/ I CALLED MONDAY TO CHECK ON IT NO RESPONSE CALLED AGAIN TUE AND *** *** EXPLAINED TO ME THAT IT NEEDED A PCM AND IT HAD TO BE ORDERED CALLED ME AGAIN THE NEXT DAY TO TELL ME THAT THE PART WAS NOT AVAILABLE AND THE MANUFACTURER WOULD NOT HAVE IT AVAILABLE UNTIL JUNE 30THSO YES I AM VERY UPSET WITH THE TIME FRAME AND ASKED IF THERE WAS ANYTHING THEY COULD DO TO HELP ME GET AROUND IN TO AND FROM WORK*** *** TOLD ME THEY COULD NOT HELP ME CAUSE I DIDN'T HAVE THE EXTENDED WARRANTY AND THAT IT WAS TOO MUCH MONEY TO PAY FOR A RENTAL FOR THAT LONGI TOLD HIM THAT IT WOULD COST ME THE SAME AMOUNT OF MONEY TO RENT ONE ALSO AND THAT I COULDN'T AFFORD IT NOW I HAVE BEEN CALLING EVERY OTHER DAY FOR UPDATES AND STILL ASKING FOR A LOANER OR RENTAL AND THEY KEEP AVOIDING MY CALLS AND WHEN THEY DO ANSWER THEY TELL ME NO UPDATES ARE AVAILABLETHEY GIVE ME THE #S TO CALL AND IM INFORMED THAT NO ONE HAS CALLED THEM IM TIRED OF GETTING THE RUN AROUND AN
Beware of up charge on oil changes when owners manuals don't require synthetics!
I was told by the service manager that their system shows only more expensive synthetics can be used in my vehicle This is what the service writer sold my son, easy target I guess Even after I raised the owners manual to the service mangers attention he told me how his system works Of course it works how they program it! Fix the program to ask the customer the choice as identified in the owners manual and be clear of the price double difference A $oil change turned into $
Rudy took care of me like he always does! Always very accommodating even when I dropped in without an appointment
I took my car in because the air conditioner fan went outI have visited this dealership various times with car issues, and my car is still under manufacturer's warranty and I have an extended warrantyThe dealership called me and said that I have an after market security system in my car which is causing the issue so this inst covered under the warrantyThey said it would be at least hours of labor (over $500) I would need to pay for so they could remove it and then figure out what the problem was, and then I would need to pay for whatever parts are damagedThey also said my car was turning on but shutting off a lot, although I drove it to the dealership fine this timeThis was a issue that I had previously had with the car a couple months ago that they had supposedly fixedI look though all of the documentation I received when I purchased that car and there was nothing stating that the security system voids the warrantyI asked the dealership to show me documentation of this
I brought my car in about months ago they kept it for weeksI noticed that it wasn't sealed and air was coming in but I thought I would ask about it when I took it in for a oil change And I brought it back in and the door is falling off the hinges and doing the same thing The service guy told me no work was completed on my vehicle the last time it was hereThe guy name was *** he kept my vehicle for weeks for nothingThis door could have fallen off while I was driving and killed me and my child
Top rate service Service Advisor Alejandro *** was professional, courteous and made sure my vehicle was repaired ASAP!
Great service! Have had over three years of very solid work done Rizwan is very accountable and does a great job
On 09/28/I brought my wife's Jeep Liberty (68,miles) to Lithia Chrysler Jeep Dodge of Bryan, Tx to diagnose a problem with the Sky Slider SunroofAfter days, the service writer notified us of the frame rail being broken and needing replacementMy vehicle was resubmitted to the dealership along with all warranty information on 09/30/The service writer and warranty company had communication problems, plus the service dept ran into problems with the install which was no big concernHowever, days later (11/10/2015), I receive a call from the service writer stating my vehicle is ready for pick upI explained because of my work schedule, we wont be able to pick it up until Friday(11/13/2015)My wife and I arrive to the dealership that morning only to be told the mechanics had taken the sunroof back out of the vehicle and reinstalled it without letting the service writer knowAfter apologies, we got the vehicle back a day later, but in horrible shapeThe headliner was ruined, roof light and ceiling moldings missing, plus side and rear trunk moldings were torn or completely missingWorst of all, the front seats had mold stains from sitting water and the front metal seat braces mounted to the floor were rusted, evidence the vehicle had been left outside with the malfunctioned sunroof
The service writer apologized profusely and assured me a new headliner had been ordered for replacement along with the missing componentsHighly upset, we left still optimistic the dealership would make the correctionsTwo days later on a Monday in o'clock traffic, my wife and yr old son are on Texas ave when the Jeep shutters and completely diesFrantic, my wife calls me where I have to leave work to helpUpon arrival, I find the vehicle without powerI open the hood to find the missing trunk molding laying across the engine and resting on the drive belt, plus the battery negative cable not mounted to the terminalAfter reattaching the cable and removing the molding from the motor, they were able to get homeI met face to face with the service writer the next day, to show evidence of the sloppy work his dealership had providedAfter apologizing more, I was told my vehicle would be taken care of
weeks and no notifications later of when my vehicle would be repaired, I took the jeep up to the dealership and spoke directly with General Manager, Coy ***Mr *** was shown the vehicle and his service department's workHe assured me the vehicle would be repairedMy vehicle arrived back at the dealership on 12/07/days later, we are notified that the vehicle is readyThe dealership cleaned the seats, and painted the rusted seat bracketsA new headliner was installed but very poorlyOnce again, grease fingerprints are on the headliner and, though the missing roof pieces are replaced, other smaller moldings (visor holder and hanger) have completely fallen out of the headliner due to not being reattached with the original mounting screws but simply "glued" back onThe drivers side molding under the dash is completely missing (there was no reason for it to ever be removed) and the left bumper has been clearly scratched as if backed into something
Once again, I took the vehicle BACK up to the dealership and spoke with Coy *** and Kalin D***, the Service ManagerUnsatisfied with their explanations/excuses, I simply returned two weeks later to retrieve the ordered missing parts I will no longer leave my vehicle, or any vehicle for that matter, in their care
In conclusion, Lithia Chrysler Jeep Dodge of Bryan had my vehicle a total of days (not including the day diagnostic) and though the sunroof is repaired, my vehicle left this service department in worse shape than it arrivedThe blatant apathy of all staff involved proved all I needed to know about their professionalism, commitment to customer satisfaction, integrity of character and trustworthiness
***