On August 2nd we bought a Jeep Patriot from this dealershipWe were told we would have our payment info , licsene plates, & tags in weeksWell, I have made numerous trips to the dealership & made numerous calls to them to ask if our plates & tags were in & its always noWe also have not received the payment infoSo the Friday before Labor day I went by yet again to check on them, they weren't in, so I ask why it was taking so long, we've been married yrs, bought many vehicles & always had our plates, tags & payment info with in wksSo they pull records, seems they forgot to have us sign paper they needed for titleOk we sign it the & they say they will be there in one weekI've called & called since that time & no plates or tags & no one could tell me squat about payments, but could give me a number & I could do THEIR work for them! So, ok I go home & call Chrysler Capital & they want to tell me I'm days late o
I have been with Lithia a very long time and the service department is better than it ever was.I am extremely pleased with Riz and the rest of the service writers
My daughter drives one of our trucks at schoolIt broke down & was towed to this dealershipMy husband called about the repairs & they told him fuel pump and water pumpAt a later point a service rep called my daughter & told her they had spoken to my husband and that the hubs needed replacing
She said ok if you've talked with my Dad I guess soWe had these parts replaced less than a year ago & it was done at a Dodge dealership so if they had entered the VIN # into the system they would have knowThe short of it is they repaired something on the truck that was not needed and then charged
$No one replaces this part yearly it is ridiculous
Rudy *** has to be the best service advisor that I have dealt with in yearsHe is always listing to my concerns and accomplishes the mission of job completion alwaysHe has always conducted himself in a very professional mannerHe is one of the main reasons that my family and I will continue to buy all of our vehicles from Lithia DodgeSo if you are looking for a very professional and caring service advisor ask for RudyI must also say that during my visits I have noticed that the other service advisor at the Lihtia Dodge dealership location have always been kind and courteous to their customersThank you Lithia Dodge for hiring great professionals
My experience at Lithia was very good The Assistant Service Manager - Rizwan A*** took very good care of me He was nice, kind and very courteousHe kept me updated on my vehicle while I was waiting to get my oil changedHe was very professional and knowledgeable I am extremely happy with my purchase of my Chrysler I will definitely be going back for my oil changes The wait was not very long and MrAhmad let me know when my vehicle was next in line Thanks Rizwan
Rizwan Ahmad was my service writer To me he is the face of the Lithia service department He works extremely hard, often under difficult circumstances (i.eslow parts availability, etc.), to help me get the service I need I trust MrAhmad to do his best to help get my vehicle repaired If there are any follproblems, MrAhmad is quick to take positive action to resolve the problem Always ask for MrAhmad when you go the Lithia for service
I purchased a vehicle and months later it started having major glitchesWipers would run randomly, dashboard lights would blink on and off, seatbelt off dinging and loss of power in acceleration making the vehicle dangerous to driveI took the vehicle (WHICH IS STILL UNDER WARRANTY) to the dealership and the next day they said they fixed itThe vehicle continued to do the same thing so we took it backThey again returned us the vehicle saying they fixed it, the vehicle continued to do the same thing so for the 3rd time we took it in they said they fixed itThe vehicle is still doing the same thing, they say they don't know how to fix it and while the vehicle is still under warranty are not fixing our vehicleWe have sent them multiple correspondence which they did not returnWe have sent them videos of the issue while it was doing it during driving and still not fixedThey are unwilling to work with us or fix the vehicle
On Dec 19th my husband started a process with *** at Lithia of purchasing a vehicleWe had to constantly call herAfter weeks of being treated poorly, she called my spouse in only to stay in her office & send someone else outShe ran my credit without my signature or knowledgeShe told my husband he was approved & she would contact him, she never didTo add insult to injury, we bth recieved denial letters in the mail for a car loanTo this date she still hasnt contacted sThis is a very poor & dishonest way to treat any customer whether with great credit or poorWe have since purchased elsewhere with better service! Lithia may not care about us as customers but we want this on record that they CAN NOT treat customers like useless trash
I bought a truck on March 31stGranted, it was a used truck, but the truck was not ready for pickup, It had an issue with a seat beltIt took weeks for them to fix this issue so that I could pick up the truck that I no longer had any use forI was moving and needed a truck, but I ended up having to rent a UHaul anyway because the truck was not ready for pick upHere I am on May 7th, weeks later and I still do not have my tags for my truckI was told this morning that there was a form to transfer my license plate from another vehicle to this oneThis form was one that I had signed when we bought the truck, but they had lost it and did not turn it into the licensing bureauNow I have to go back into the dealership, sign another form to transfer the plates, and apparently wait another month before I have tags and don't have to deal with this dealership againDo not ever buy from themThey don't do what they are legally obligated to do, and all you will get is excuses as to why it isn't done
Brought in car for repairs paid $on 2/15/for repairs that guarantee to fix window issueAfter a total of weeks in the shop different vusitsBrought home car today and within an hour car window issues were doing the same thing and draining the batteryCar was picked up today 6/15/after car sitting g in shop for three weeks each time I called calls not returnedFinally got to service manager who was short and angry about issueSays car is working fine yet not when I get it hime
I own a 8k pound camper and was looking for a while to find a truck to pull it as I had to sell my expensive oneI was advised by a friend of mine that a Ram with a speed transmission "and 3.92" gears can hand my camper no problemI contacted this dealership which is in Brian and I live all the way out in Houston and aske them if they could find me a Ram 4xhemi with the gears in itI explained that I went to several different dealerships looking for that but none of them had itI then explained the importance of the gears in the truck and its to have the capabilities of pulling my camperKeep in mind a ram with the regular gears can handle only 8k pounds which my camper is to heavy for that, but a Ram with the can tow 10k which will handle my camper no problemThe sales lady then contacted me via text with a picture of the truck stating "I found your truck." I immediately sent a text back asking her if it was a 4xhemi with the gears in itShe
Initial Business Response /* (1000, 5, 2013/12/11) */
Contact Name and Title: [redacted] & Col
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nationalvanlines.com
Responding to the Kayaks.
Per our Tariff, any item over 14 ft is subject to a weight additive of 700...
pounds. Copy of our Commercial Relocation Tariff available upon request.
Kayak's length are 16 ft and 18 ft. Recorded on our packing report also available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2013/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not acceptable. I have attached documentation which supports that National Van Lines misrepresented their services upon providing us a quote for their services based on an inventory form they asked us to complete (attached PDF pages 1-3). This inventory form clearly states we have 2 kayaks and one paddle board and clearly states the length of all 3 items.
[redacted] claims that it is stated in their "Tariff any item over 14 ft is subject to a weight additive of 700 lbs." We entered into the contract to use the services of National Van Lines based on a quote they provided us and the statement by [redacted] (attached PDF page 5) that the quote included the 'bulky items'. We clearly listed the length of our kayaks on the inventory form and verified with our moving agent that the quote contained all items and was accurate.
National Van Lines failed to provide us information that would have significantly altered our interpretation of the cost of their services. If National Van Lines was going to charge us an additional $1,000 to move our kayaks on top of the provided quote we would not have entered into that contract. Our kayaks do not have a monetary value of $1,000 and we would have sold them prior to our move.
National Van Lines is holding the settlement of our claim due to this outstanding bill. We would like this issue to be resolved without the need to litigate for rescission in order to receive what we are due in theft/damage losses.
Final Business Response /* (4000, 11, 2014/01/08) */
12-27-13
I responded today to the above complaint that National Van Lines will resolve the dispute by removing the balance due to this customer as good will and this customer will receive their full settlement claim.
Our claim department is in the process of completing this claim.
Final Consumer Response /* (2000, 13, 2014/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company resolved billing issue and settled claim.
Initial Business Response /* (1000, 5, 2014/01/09) */
[redacted] 9, 2014
[redacted]
[redacted] Road, Apt [redacted]
[redacted] XXXXX
National Reference#: XXXXXX
Revdex.com Case #: XXXXXXXX
Dear Ms. [redacted]:
This letter is in response to your supplemental filing with the Better...
Business Bureau.
I would like to apologize that the delivery of your shipment is late. Please know that we try to meet all delivery commitments, but occasionally this is not possible. National's applicable Tariff states the National will reimburse for expenses that are incurred for lodging and one half of food expense up to a Ups per day as a result of the late delivery of the shipment, based on submission of receipts to document the expenses incurred and the filing of your claim within thirty days from delivery. The Tariff provision is intended to reimburse for direct living costs incurred up to the maximum amount of 50% of the total transportation line haul charges, it is not a penalty. Without submission of receipts, we will allow $50.00 per day.
According to our records, your shipment delivered on January 7, 2014. I have emailed you a delay claim form for your use, please complete and return to our office. Upon receipt of the claim form we will process payment.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX
Final Consumer Response /* (450, 8, 2014/01/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Initial Business Response /* (1000, 5, 2014/01/09) */
January 9, 2014
[redacted]
[redacted] Road
[redacted], ** XXXXX
National Reference#: XXXXXX
Revdex.com Case #: XXXXXXXX
Dear Ms. [redacted]:
This letter is in response to your correspondence to the Better Business...
Bureau.
After review of your file, I find that your claim was settled appropriately based on the documentation in your file. The highlighted box on the "household Goods Descriptive Inventory" above the signature line on each pages of the Inventory clearly states, "CUSTOMER PLEASE READ. BEFORE SIGNING THIS INVENTORY FOR THE RECEIPT OF YOUR GOODS, PLEASE ACCOMPANY THE DRIVER IN AN INSPECTION OF YOUR SHIPMENT AND YOUR RESIDENCE. TRANSIT DAMAGES MUST BE NOTED AT THE TIME OF DELIVERY. LACK OF SUCH NOTATION COULD AFFECT CLAIM SETTLEMENT." According to our records, you signed each inventory pages without any documentation for any damage or missing item.
The burden of proof of carrier liability is your responsibility. In the absence of documented evidence, I cannot establish the loss now claimed to be the liability of National [redacted] Lines and must maintain our position of denial for this claim.
As we have reached an impasse, National Van Lines participates in an arbitration program which is sponsored by the American Moving & Storage Association (AMSA). If you wish, to have an independent third party review this matter, this program is available at a cost of $300.00 to you. The AMSA can be contacted at 1611 Duke Street, [redacted], ** XXXXX or via the internet at www.moving.org.
While I regret that we could not settle your claim as requested, I do hope you understand our position.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX
Final Consumer Response /* (4200, 11, 2014/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
National Van Lines is refusing to honor a valid claim made within the required 9 month period following our move in date of 8/5/13. Their first response to our Revdex.com complaint was that we signed paperwork stating the condition of the destination residence was satisfactory. But upon request for National Van Lines to provide said paperwork, they have refused and state the reason for declining is we didn't explicitly note residence damage during the move in and we filed our claim 3 months after the move-in date. Given that we are well within the 9 month period to file a claim, National Van Lines is refusing, for no good reason, to deny a valid claim. This compliant is NOT resolved.
Final Business Response /* (4000, 9, 2014/01/20) */
This letter is in response to your supplemental filing to the Revdex.com.
According to our records your shipment delivered on August 5, 2013 with no notation of damages. Your claim was filed on November 5, 2013, 3 months after the shipment was delivered. Because there were no notation at the time of delivery for the damages now claimed National Van Lines cannot accept liability.
Again, we apologize that we cannot settle your claim as requested. If you like you can have a 3rd party arbitrator review this matter, this program is available at a cost of $300.00 to you. The AMSA can be contacted at 1611 Duke Street, [redacted], ** XXXXX or via the internet at www.moving.org. Or in lieu of arbitration, as a gesture of goodwill we will allow you $300.00 to resolve this matter. Please let know how you would like to proceed.
While I regret that we could not settle your claim as requested, I do hope you understand our position.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX
On August 2nd we bought a Jeep Patriot from this dealershipWe were told we would have our payment info , licsene plates, & tags in weeksWell, I have made numerous trips to the dealership & made numerous calls to them to ask if our plates & tags were in & its always noWe also have not received the payment infoSo the Friday before Labor day I went by yet again to check on them, they weren't in, so I ask why it was taking so long, we've been married yrs, bought many vehicles & always had our plates, tags & payment info with in wksSo they pull records, seems they forgot to have us sign paper they needed for titleOk we sign it the & they say they will be there in one weekI've called & called since that time & no plates or tags & no one could tell me squat about payments, but could give me a number & I could do THEIR work for them! So, ok I go home & call Chrysler Capital & they want to tell me I'm days late o
I have been with Lithia a very long time and the service department is better than it ever was.I am extremely pleased with Riz and the rest of the service writers
My daughter drives one of our trucks at schoolIt broke down & was towed to this dealershipMy husband called about the repairs & they told him fuel pump and water pumpAt a later point a service rep called my daughter & told her they had spoken to my husband and that the hubs needed replacing
She said ok if you've talked with my Dad I guess soWe had these parts replaced less than a year ago & it was done at a Dodge dealership so if they had entered the VIN # into the system they would have knowThe short of it is they repaired something on the truck that was not needed and then charged
$No one replaces this part yearly it is ridiculous
Friendly folks that worked hard to get us exactly what we wanted
Rudy *** has to be the best service advisor that I have dealt with in yearsHe is always listing to my concerns and accomplishes the mission of job completion alwaysHe has always conducted himself in a very professional mannerHe is one of the main reasons that my family and I will continue to buy all of our vehicles from Lithia DodgeSo if you are looking for a very professional and caring service advisor ask for RudyI must also say that during my visits I have noticed that the other service advisor at the Lihtia Dodge dealership location have always been kind and courteous to their customersThank you Lithia Dodge for hiring great professionals
My experience at Lithia was very good The Assistant Service Manager - Rizwan A*** took very good care of me He was nice, kind and very courteousHe kept me updated on my vehicle while I was waiting to get my oil changedHe was very professional and knowledgeable I am extremely happy with my purchase of my Chrysler I will definitely be going back for my oil changes The wait was not very long and MrAhmad let me know when my vehicle was next in line Thanks Rizwan
Rizwan Ahmad was my service writer To me he is the face of the Lithia service department He works extremely hard, often under difficult circumstances (i.eslow parts availability, etc.), to help me get the service I need I trust MrAhmad to do his best to help get my vehicle repaired If there are any follproblems, MrAhmad is quick to take positive action to resolve the problem Always ask for MrAhmad when you go the Lithia for service
Excellent customer service
I purchased a vehicle and months later it started having major glitchesWipers would run randomly, dashboard lights would blink on and off, seatbelt off dinging and loss of power in acceleration making the vehicle dangerous to driveI took the vehicle (WHICH IS STILL UNDER WARRANTY) to the dealership and the next day they said they fixed itThe vehicle continued to do the same thing so we took it backThey again returned us the vehicle saying they fixed it, the vehicle continued to do the same thing so for the 3rd time we took it in they said they fixed itThe vehicle is still doing the same thing, they say they don't know how to fix it and while the vehicle is still under warranty are not fixing our vehicleWe have sent them multiple correspondence which they did not returnWe have sent them videos of the issue while it was doing it during driving and still not fixedThey are unwilling to work with us or fix the vehicle
Jeanie was outstanding in finding a car that fits or needs and was in our price rangeExceptional service
On Dec 19th my husband started a process with *** at Lithia of purchasing a vehicleWe had to constantly call herAfter weeks of being treated poorly, she called my spouse in only to stay in her office & send someone else outShe ran my credit without my signature or knowledgeShe told my husband he was approved & she would contact him, she never didTo add insult to injury, we bth recieved denial letters in the mail for a car loanTo this date she still hasnt contacted sThis is a very poor & dishonest way to treat any customer whether with great credit or poorWe have since purchased elsewhere with better service! Lithia may not care about us as customers but we want this on record that they CAN NOT treat customers like useless trash
My service was pre planned by Ruddy My be nice was repaired and returned to me as discussed
I bought a truck on March 31stGranted, it was a used truck, but the truck was not ready for pickup, It had an issue with a seat beltIt took weeks for them to fix this issue so that I could pick up the truck that I no longer had any use forI was moving and needed a truck, but I ended up having to rent a UHaul anyway because the truck was not ready for pick upHere I am on May 7th, weeks later and I still do not have my tags for my truckI was told this morning that there was a form to transfer my license plate from another vehicle to this oneThis form was one that I had signed when we bought the truck, but they had lost it and did not turn it into the licensing bureauNow I have to go back into the dealership, sign another form to transfer the plates, and apparently wait another month before I have tags and don't have to deal with this dealership againDo not ever buy from themThey don't do what they are legally obligated to do, and all you will get is excuses as to why it isn't done
Brought in car for repairs paid $on 2/15/for repairs that guarantee to fix window issueAfter a total of weeks in the shop different vusitsBrought home car today and within an hour car window issues were doing the same thing and draining the batteryCar was picked up today 6/15/after car sitting g in shop for three weeks each time I called calls not returnedFinally got to service manager who was short and angry about issueSays car is working fine yet not when I get it hime
I own a 8k pound camper and was looking for a while to find a truck to pull it as I had to sell my expensive oneI was advised by a friend of mine that a Ram with a speed transmission "and 3.92" gears can hand my camper no problemI contacted this dealership which is in Brian and I live all the way out in Houston and aske them if they could find me a Ram 4xhemi with the gears in itI explained that I went to several different dealerships looking for that but none of them had itI then explained the importance of the gears in the truck and its to have the capabilities of pulling my camperKeep in mind a ram with the regular gears can handle only 8k pounds which my camper is to heavy for that, but a Ram with the can tow 10k which will handle my camper no problemThe sales lady then contacted me via text with a picture of the truck stating "I found your truck." I immediately sent a text back asking her if it was a 4xhemi with the gears in itShe
I felt that my car should have been covered under the factory warranty for a blown head gasket problem The dealership refused to cover the warranty
Initial Business Response /* (1000, 5, 2013/12/11) */
Contact Name and Title: [redacted] & Col
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nationalvanlines.com
Responding to the Kayaks.
Per our Tariff, any item over 14 ft is subject to a weight additive of 700...
pounds. Copy of our Commercial Relocation Tariff available upon request.
Kayak's length are 16 ft and 18 ft. Recorded on our packing report also available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2013/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is not acceptable. I have attached documentation which supports that National Van Lines misrepresented their services upon providing us a quote for their services based on an inventory form they asked us to complete (attached PDF pages 1-3). This inventory form clearly states we have 2 kayaks and one paddle board and clearly states the length of all 3 items.
[redacted] claims that it is stated in their "Tariff any item over 14 ft is subject to a weight additive of 700 lbs." We entered into the contract to use the services of National Van Lines based on a quote they provided us and the statement by [redacted] (attached PDF page 5) that the quote included the 'bulky items'. We clearly listed the length of our kayaks on the inventory form and verified with our moving agent that the quote contained all items and was accurate.
National Van Lines failed to provide us information that would have significantly altered our interpretation of the cost of their services. If National Van Lines was going to charge us an additional $1,000 to move our kayaks on top of the provided quote we would not have entered into that contract. Our kayaks do not have a monetary value of $1,000 and we would have sold them prior to our move.
National Van Lines is holding the settlement of our claim due to this outstanding bill. We would like this issue to be resolved without the need to litigate for rescission in order to receive what we are due in theft/damage losses.
Final Business Response /* (4000, 11, 2014/01/08) */
12-27-13
I responded today to the above complaint that National Van Lines will resolve the dispute by removing the balance due to this customer as good will and this customer will receive their full settlement claim.
Our claim department is in the process of completing this claim.
[redacted]
Credit & Collection Dept.
XXX-XXX-XXXX extension [redacted]@nationalvanlines.com
Final Consumer Response /* (2000, 13, 2014/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company resolved billing issue and settled claim.
Initial Business Response /* (1000, 5, 2014/01/09) */
[redacted] 9, 2014
[redacted]
[redacted] Road, Apt [redacted]
[redacted] XXXXX
National Reference#: XXXXXX
Revdex.com Case #: XXXXXXXX
Dear Ms. [redacted]:
This letter is in response to your supplemental filing with the Better...
Business Bureau.
I would like to apologize that the delivery of your shipment is late. Please know that we try to meet all delivery commitments, but occasionally this is not possible. National's applicable Tariff states the National will reimburse for expenses that are incurred for lodging and one half of food expense up to a Ups per day as a result of the late delivery of the shipment, based on submission of receipts to document the expenses incurred and the filing of your claim within thirty days from delivery. The Tariff provision is intended to reimburse for direct living costs incurred up to the maximum amount of 50% of the total transportation line haul charges, it is not a penalty. Without submission of receipts, we will allow $50.00 per day.
According to our records, your shipment delivered on January 7, 2014. I have emailed you a delay claim form for your use, please complete and return to our office. Upon receipt of the claim form we will process payment.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX
Final Consumer Response /* (450, 8, 2014/01/10) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Initial Business Response /* (1000, 5, 2014/01/09) */
January 9, 2014
[redacted]
[redacted] Road
[redacted], ** XXXXX
National Reference#: XXXXXX
Revdex.com Case #: XXXXXXXX
Dear Ms. [redacted]:
This letter is in response to your correspondence to the Better Business...
Bureau.
After review of your file, I find that your claim was settled appropriately based on the documentation in your file. The highlighted box on the "household Goods Descriptive Inventory" above the signature line on each pages of the Inventory clearly states, "CUSTOMER PLEASE READ. BEFORE SIGNING THIS INVENTORY FOR THE RECEIPT OF YOUR GOODS, PLEASE ACCOMPANY THE DRIVER IN AN INSPECTION OF YOUR SHIPMENT AND YOUR RESIDENCE. TRANSIT DAMAGES MUST BE NOTED AT THE TIME OF DELIVERY. LACK OF SUCH NOTATION COULD AFFECT CLAIM SETTLEMENT." According to our records, you signed each inventory pages without any documentation for any damage or missing item.
The burden of proof of carrier liability is your responsibility. In the absence of documented evidence, I cannot establish the loss now claimed to be the liability of National [redacted] Lines and must maintain our position of denial for this claim.
As we have reached an impasse, National Van Lines participates in an arbitration program which is sponsored by the American Moving & Storage Association (AMSA). If you wish, to have an independent third party review this matter, this program is available at a cost of $300.00 to you. The AMSA can be contacted at 1611 Duke Street, [redacted], ** XXXXX or via the internet at www.moving.org.
While I regret that we could not settle your claim as requested, I do hope you understand our position.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX
Final Consumer Response /* (4200, 11, 2014/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
National Van Lines is refusing to honor a valid claim made within the required 9 month period following our move in date of 8/5/13. Their first response to our Revdex.com complaint was that we signed paperwork stating the condition of the destination residence was satisfactory. But upon request for National Van Lines to provide said paperwork, they have refused and state the reason for declining is we didn't explicitly note residence damage during the move in and we filed our claim 3 months after the move-in date. Given that we are well within the 9 month period to file a claim, National Van Lines is refusing, for no good reason, to deny a valid claim. This compliant is NOT resolved.
Final Business Response /* (4000, 9, 2014/01/20) */
This letter is in response to your supplemental filing to the Revdex.com.
According to our records your shipment delivered on August 5, 2013 with no notation of damages. Your claim was filed on November 5, 2013, 3 months after the shipment was delivered. Because there were no notation at the time of delivery for the damages now claimed National Van Lines cannot accept liability.
Again, we apologize that we cannot settle your claim as requested. If you like you can have a 3rd party arbitrator review this matter, this program is available at a cost of $300.00 to you. The AMSA can be contacted at 1611 Duke Street, [redacted], ** XXXXX or via the internet at www.moving.org. Or in lieu of arbitration, as a gesture of goodwill we will allow you $300.00 to resolve this matter. Please let know how you would like to proceed.
While I regret that we could not settle your claim as requested, I do hope you understand our position.
Sincerely,
[redacted]
Director of Claims
Cc:
Ms. [redacted]
Revdex.com
330 N Wabash Avenue, Suite 2006
Chicago, IL XXXXX-XXXX