National Vehicle Protection Services

To Whom It May Concern, The post card Mrs [redacted] ’s grandmother received was just an advertisementOn January 27th, Mrs [redacted] ’s granddaughter contacted NVPS to have her grandmother removed from our mailing listThe representative who took the phone call placed her in “Take Me Off the List Status”We apologize for any inconvenience this has causedIf there are any further questions, please feel free to contact me using the information provided belowThank you, [redacted] ( [redacted] ) Customer Service Manager (P) [redacted] (F) [redacted] (E) [redacted] @nvps-inc.com

Complaint: [redacted] I am rejecting this response because: No resolution has been made regarding the money I spent for a repair that should have been covered When I spoke with a representative from NVPS in September about purchasing this coverage they verified the mileage on my car I only considered purchasing the coverage because the rep said that it would cover transmission and engine repairs, which, realistically would arise sometime during the lifetime of the policy due to the miles that were currently on the car at the time the protection plan was purchasedNVPS contracts with Royal Administration to make the decisions of what is covered and what is not I find it difficult to believe that NVPS has nothing to do with those decisions They are, after all, the company that said the policy would cover mechanical breakdowns such as what I experienced.I request that NVPS review the decision with Royal Administration and provide an explanation to me as to how a car can not have pre-existing conditions such as wear and tear on any moving part after 107,miles NVPS approved me to purchase the plan knowing the mileage, therefore, according to the logic that Royal Administration is using, NVPS KNEW that my car had pre-existing conditions based off of having been driven.I believe t hat NVPS misrepresents themselves to consumers when they say that they will cover repairs, when in fact they won't because the vehicle has been driven They took my money under pretenses and I want it to be fully refunded Additionally, I want the cost of the transmission repair reimbursed to me I don't care who pays it back to me, Royal or NVPS - just reimburse all monies paid on the policy and for the repair I had to pay myself that should have been covered I did provide the documentation that the transmission was serviced in July as a preventative measure due to the miles on the car at that time I did not neglect my vehicle and there was no problem with the transmission found at that time Therefore, there is no pre-existing condition other than the fact that the car was driven over the course of years Sincerely, [redacted]

Hello, A response has been sent via emailThanks, [redacted] ***

Our records indicate that on August 10th, Mr [redacted] contacted National Vehicle Protection Services regarding a denied claim on his Nissan Altima Upon being transferred to customer service the call was disconnected Today, August 15th, 2017, a representative from NVPS contacted Mr [redacted] regarding the denied claim The representative advised Mr [redacted] of the cancellation procedures and explained why the claim was being denied Per the administrator the CVT belt is worn, which caused the belt to slip and cause the failure Worn belts are excluded under wear and tear in his contract NVPS is not the administrator of the claims therefore we do not have the ability to appove and/or deny claims.If Mr [redacted] is still dissatisfied with his claim, he is welcome to contact his administrator We have placed a hold on all future payments and are awaiting the cancellation request so we can proceed with the cancellation We apologize for any inconvenience this may have caused Mr [redacted] If there are any further questions or concerns, please contact me directly at the number listed below( [redacted] ***)

Our records indicate that on April 30th, 2015, Mr [redacted] Srcontacted National Vehicle Protection Services and purchased a service contract (# [redacted] ) on his BMW 745I At that time Mr [redacted] agreed to the price, terms, and conditions and entered into the contractOn May 11th, 2015, Mr [redacted] contacted NVPS to inquire about a denied claimAfter reaching out to his administrator, who is responsible for the approval and denial of all claims, it was determined that the cause of failure to his transmission was due to a run low condition caused by a leak in the transmissionPer the terms of his contract, leaks causing a breakdown are not coveredToday, June 27th, a representative spoke with Mr [redacted] to explain we are unable to overturn the administrator’s denial, as we are the broker for the contract and do not have authority to approve and/or deny claimsPer Mr [redacted] s request, his contract will remain activeWe apologize for any inconvenience this has causedIf there are any further questions regarding this account, please contact me directly at [redacted] .Thank you, [redacted] Customer Service Manager(P) [redacted] ***(F) [redacted] (E) [redacted] @nvps-inc.com

On September 16th, 2016, Ms [redacted] pruchased a service contract on her Chevrolet HHR Since that date NVPS the only contact with Ms [redacted] was on December 2nd, regarding updating her payment information.As NVPS is not responsible for the approval and/or denial of claims, we were unaware of any issues with Ms [redacted] 's vehicle repairs Only after receiving the complaint filed by Ms [redacted] was NVPS made aware of the administrator's decision to deny a claim filed The administrator determined that the repair would not be covered due to a pre-existing condition.NVPS does not report any information to credit agencies Therefore, Ms [redacted] 's credit will not be affected should she cancel her contract Ms [redacted] may contact us regarding cancellation procedures or refer to her contract I have included a copy of her contract for reference.We apologize for any inconvenience this has caused.Thank you

Initial Business Response / [redacted] (1000, 6, 2015/11/10) */ Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will wait hours to see if my refund comes per letter from business

On May 2nd, a representative from National Vehicle Protection Services contacted Mrs [redacted] in regards to a request for a quote via the internetAt that time Mrs [redacted] agreed to the price, terms, and conditions and entered into the contractA contract was mailed to her on May 6th, On May 11th, Mrs [redacted] contacted NVPS and requested an email of her contractThis email was sent the same day it was requestedI suspect Mrs [redacted] sent her cancellation request to the same email address used to generate her emailed copy of the contractIf that is the case, a response to contact us via telephone would have been generated to an incoming emailOn May 31st, Mrs [redacted] contacted NVPS to cancel her contractAfter speaking with the representative Mrs [redacted] chose to continue coverageOn July 8th, Mrs [redacted] contacted NVPS to cancel her contract due to a denied claimAs NVPS is just the broker for her contract, we are not responsible for the approval and/or denial of claimsAfter looking into the claim, it was discovered the vehicle had not completed the required 1,000-mile waiting periodThis grace period was explained to Mrs [redacted] when she purchased the coverage and is also located on the Declaration page of her contractMrs [redacted] was advised of the cancellation proceduresThese procedures are also outlined in her contractTo date NVPS has not received her written notice of cancellationOnce NVPS receives Mrs [redacted] ’s cancellation request, her contract will be cancelled and any pro-rata refund due will be issued directly back to her Visa cardI have included a copy of her contract for your recordsWe apologize for any inconvenience this has causedIf there are any further questions or concerns, please do not hesitate to contact me directly at [redacted] Thank you, [redacted] Customer Service Manager (P) [redacted] Ext [redacted] (F) [redacted] (E) [redacted] @nvps-inc.com

Revdex.com Serving Eastern Missouri and Southern Illinois N Broadway, SteSaint Louis, MO Re: [redacted] April 5th, Case #: [redacted] To Whom It May Concern, The post card Mrs [redacted] has received is simply and advertisementI have placed Mrs [redacted] in ‘Take Me of The List’ status so she will not receive any more advertisementsWe apologize for any inconvenience this has causedThank you, [redacted] Customer Service Manager (P) [redacted] (F) [redacted] (E) [redacted] @nvps-inc.com

On January 6th, Mr [redacted] purchased the service contract on his BMW XSince that date NVPS had not had any contact with Mr [redacted] until after receipt of his complaintAs NVPS is not responsible for the approval and/or denial of claims, we were unaware of any issues with Mr [redacted] ’s vehicle repairsAfter reaching out to the administrator who is responsible for the approval and denial of claims, it was determined that the difference in cost was due to labor costsThe administrator approved a total of $(of which only $was for parts), after Mr [redacted] ’s $deductible a total of $was paid to the shopAny labor time not approved by the administrator is the responsibility of the consumerShortly after this complaint was received, Mr [redacted] filed another claim on his contract and an additional $in claims were paid towards another repair We apologize for any inconvenience this has caused

The man who called was extremely rude He paid no attention to what I was trying to tell him He disputed my word He was demanding and loud He spoke over my voiceThe main reason that I called the phone number was to tell him or her that my husband died nearly years ago When I FINALLY got that point across, he ask to speak to the head of the household I replied that I was, he also disputed that I am in no way satisfied with the given response

Our records indicate that on April 28th, 2013, Mr. [redacted] contacted National Vehicle Protection Services and purchased a service contract (# [redacted] ) on his 2005 Ford F150. At that time Mr. [redacted] agreed to the price, terms, and conditions and entered into the contract.On November... 7th, 2016, Mr. [redacted] contacted NVPS to inquire about a claim. As we are not responsible for the approval and/or denial of claims, the representative transferred Mr. [redacted] to his administrator. Since then NVPS has not heard from Mr. [redacted] . After reviewing the information available to NVPS, it was determined that $1118.65 was approved towards the repairs on Mr. [redacted] vehicle. A representative from NVPS will be reaching out to Mr. [redacted] to inquire about the issues he has with this claim. We apologize for any inconvenience this has caused Mr. [redacted] . If there are any further questions regarding this account, please contact me directly at [redacted] .Thanks, [redacted] ***Customer Service Manager [redacted] @nvps-inc.com

Initial Business Response / [redacted] (1000, 6, 2015/11/30) */ Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since I received a call from this very company yesterday and their employee [redacted] hung up on me I will not remove this complaintSince I filed the complaint there has been a total of three callsI have been told they hire out in various areas people to make their calls for them thus the various telephone numbers that show upThey need to stop the harrassment of not only myself but othersAlso one of my calls was for a make fo vehicle we have never owned

Hello, I Have faxed a response to this complaintThanks, [redacted] ***

See attached To Whom It May Concern,Our records indicate that on July 26th, Mr [redacted] called National Vehicle Protection Servicesoff an advertisement he received in the mailThat day Mr [redacted] purchased a Service Contract on hisHonda CR-VOn January 25th, [redacted] contacted NVPS to cancel the contracts as theyhad two contracts on the vehicleAt that time, she was provided with the cancellation procedures andall future payments were stoppedOn January 26th the cancellation request was received, andtheir refund was sent to processingToday, February 2nd a refund was issued back to his originalform of paymentWe apologize for any inconvenience this may have caused Mr [redacted] If there are anyfurther questions regarding this account, please contact me directly at [redacted] .Thank you, [redacted] ***Customer Service Manager(P) [redacted] Ext***(F)

Revdex.com: I have reviewed the response made by the business in reference to compaintI am still waiting for a proper refund on my behalf Sincerely, [redacted]

To Whom It May Concern, The post card Mrs*** received in her father's name is simply an advertisement. When Mrs*** contacted us on August 8th, to advise her father was deceased, he was placed in "Take Me Off the List" status. We apologize for any inconvenience this has
caused. Thank you, *** *** (***)Customer Service Manager(P) *** *** ***(F) ***(E) ***@nvps-inc.com

Our records indicate that on March 10th, 2015, Mr*** *** Jrcontacted National Vehicle Protection Services and purchased a service contract (#***) on his Chevrolet Impala. At that time, Mr*** agreed to the price, terms and conditions and entered into the contract.On
November 28th, 2016, Mr*** contact NVPS to cancel his contract due to a denied claim. As we are not the administrator, we do not approve and/or deny claims. Mr*** stated the denial of the claim was due to the failure being caused by the I-band and clutches, which are all not listed for coverage. Although Mr*** does have a rental benefit of up to $maximum per covered repair, however, he does not qualify for the benefit as the claim was not covered. The representative advised Mr. *** of the cancellation procedures, which are also located in his contract, which was mailed to him March 13th, 2015. Once NVPS receives Mr*** cancellation notice, his contract will be cancelled and any pro-rata refund due back will be issued within 3-business days of the request being received.We apologize for any inconvenience this has caused Mr***. If there are any further questions regarding this account, please contact me directly at ***

Initial Business Response /* (1000, 6, 2016/02/03) */

Our records indicate on February 3rd, Ms*** *** contacted National Vehicle Protection Services regarding an advertisement she received in the mail. On that call Ms*** purchased a service contract for her Honda Accord. On June 27th, Ms***'s
daughter, ***, contacted NVPS to cancel her mother's contract. While speaking with the representative the call was disconnected and attempts to contact the customer to finish assisting her were unsuccessful. On June 28th, 2017, the representative was able to reach ***, her other daughter, and provided her with the information needed to cancel her contract. Once the cancellation request is received her contract will be cancelled and any refund due back will be processed. We apologize for any inconvenience this may have caused. If there are any further questions or concerns, please contact me directly at the number listed below.Thank you