National Vehicle Protection Services

Hello, I have faxed a response to this complaint Thanks,*** ***

Hello, A response has been faxedThanks, *** ***

Hello, A response has been submitted via USPSThanks, *** ***

See attached

On December 27th, NVPS received a phone call from Mr*** to be removed from our mailing listThe first phone call was disconnected by Mr*** while he was on a brief hold, this being the reason phone calls were placed to be taken off the listMr*** was placed in “Take
Me Off the List” status the same day he called to make his requestWe apologize for any inconvenience this has caused

Initial Business Response /* (1000, 6, 2015/07/10) */

see attached

Hello, A response has been sent to ***.Thanks,*** ***

Hello, I gave faxed over the response to this complaint. Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/06) */

Initial Business Response /* (1000, 6, 2015/08/13) */

The post card Mrs*** received in her husbands is simply an advertisementWhen Mrs*** contacted us on June 24th, to advise her husband was deceased, she was placed in ‘Take Me Off the List’ statusWe apologize for any inconvenience this has causedThank you, ***
*** (***) Customer Service Manager (P) *** *** *** (F) *** (E) ***@nvps-inc.com

Revdex.comI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, the business failed to mention that the employee was extremely persistent in trying to convince me not to cancel.

Complaint: [redacted]
I am rejecting this response because:Yes, they have agreed to fix one thing but, are denying the oil pump issue which is covered under their contract.
Sincerely,
[redacted]

The postcard Mr. [redacted]'s father has received is an advertisement. If Mr. [redacted] provides me with the "Registration ID' on the post card, we would be happy to remove him from our mailing list. We apologize for any inconvenience...

this has caused. If there are any further questions, please feel free to contact me using the information provided below. Thank You, [redacted]Customer Service Manager

Hello, A response has been sent via email. Thanks,[redacted]

Initial Business Response /* (1000, 6, 2015/10/29) */
To Whom It May Concern,
On May 8th, 2014 Mr. [redacted] contacted National Vehicle Protection Services and purchased a service contract on his 2005 Buick Lesabre Limited. On December 19th, 2015 NVPS received a cancellation request from Mr....

[redacted]. The following week his contract was cancelled (as of 10/15, the post mark date) and Mr. [redacted] was issued a pro-rata refund, per the terms of his contract. We apologize for any inconvenience this may have caused Mr. [redacted]. If there are any further questions, please contact me at [redacted].
Thank you,
Customer Service Manager

Our records indicate that on August 10th, 2017 Mr. [redacted] contacted National Vehicle Protection Services regarding a denied claim on his 2009 Nissan Altima.  Upon being transferred to customer service the call was disconnected.  Today, August 15th, 2017, a representative from NVPS...

contacted Mr. [redacted] regarding the denied claim.  The representative advised Mr. [redacted] of the cancellation procedures and explained why the claim was being denied.  Per the administrator the CVT belt is worn, which caused the belt to slip and cause the failure.  Worn belts are excluded under wear and tear in his contract.  NVPS is not the administrator  of the claims therefore we do not have the ability to appove and/or deny claims.If Mr. [redacted] is still dissatisfied with his claim, he is welcome to contact his administrator.  We have placed a hold on all future payments and are awaiting the cancellation request so we can proceed with the cancellation.  We apologize for any inconvenience this may have caused Mr. [redacted].  If there are any further questions or concerns, please contact me directly at the number listed below. ([redacted])

Our records indicate that on April 30th, 2015, Mr. [redacted] Sr. contacted National Vehicle Protection Services and purchased a service contract (#[redacted]) on his 2002 BMW 745I.  At that time Mr. [redacted] agreed to the price, terms, and conditions and entered into the contract. On May 11th,...

2015, Mr. [redacted] contacted NVPS to inquire about a denied claim. After reaching out to his administrator, who is responsible for the approval and denial of all claims, it was determined that the cause of failure to his transmission was due to a run low condition caused by a leak in the transmission. Per the terms of his contract, leaks causing a breakdown are not covered. Today, June 27th, 2016 a representative spoke with Mr. [redacted] to explain we are unable to overturn the administrator’s denial, as we are the broker for the contract and do not have authority to approve and/or deny claims. Per Mr. [redacted]s request, his contract will remain active. We apologize for any inconvenience this has caused. If there are any further questions regarding this account, please contact me directly at [redacted].Thank you, [redacted] Customer Service Manager(P) [redacted](F) [redacted](E) [redacted]@nvps-inc.com