National Warranty Administration Network, LLC

This company is a joke. You pay faithfully, yet they don’t want to cover anything or send used/re-manufactured parts when something fails on the vehicle. They don’t even cover the actual cost of a rental car these days….“per the agreement”
I can’t even get a scooter to rent for 40$ a day. Don’t waste your money. This is the worst extended warranty company I’ve ever had.

Warranty for life! What a joke. Having called to see what could be done about a car that I bought from Kasper Toyota in Sandusky, I was informed that my warranty was void, YES, VOID. The reason that I was given was that I had my oil changes done by a company that I have used for years. I called the warranty company prior to using my usual mechanics to make sure it was OK to do this and was told yes, so long as my service records were kept, which they always have been. The reason for not wanting to use the company that I bought the car from is that their service department employees are rude and condescending. It turns out that the HONDA that I bought burns oil and could be a problem in the future. Anything that is in the slightest bit "off" with my vehicle is dealt with immediately, due to my being caught in a car fire last year. Photos attached. DO NOT BUY A WARRANTY FROM THESE HIGHWAY ROBBERS. It turns out that it's my word against theirs on whether I called and got a pre-authorization from them.

Thank you for bringing to our attention [redacted] complaint regarding the RV Warranty Forever® Agreement (“Agreement”), which was provided to her at no additional cost with the purchase of her travel trailer from Tom S [redacted] *** NWAN, Inc., (“NWAN”) is the administrator of the AgreementAs with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintainedThe Agreement requires an owner to maintain the travel trailer once per year, which includes having a professional repair facility inspect certain parts and properly lubricate the parts where necessaryThe Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN within days of the Agreement anniversary date each year in order to ensure future coverage under the Agreement As a courtesy, NWAN contacts new customers via telephone and e-mail, and also sends a letter in an effort to advise them of the Agreement requirements NWAN sent an e-mail and a letter to [redacted] on July 9, Additionally, NWAN contacted [redacted] via telephone on July 19, 2016, in order to explain the Agreement requirements In this case, [redacted] Agreement anniversary date is June 13, 2016, and the travel trailer annual maintenance must have been performed (together with records of the annual maintenance sent to NWAN) by July 13, On August 29, 2017, [redacted] contacted NWAN to inquire as to whether the dealership had mailed in the annual maintenance records to NWANAs of August 29, 2017, NWAN confirmed that it had not received any records of the annual maintenance being performed [redacted] advised that she was not sure whether she was supposed to mail the records or if it was the dealership’s responsibility, as she believed the dealership would mail the records on her behalfNWAN advised that mailing the annual maintenance records is a customer’s responsibilityNWAN also confirmed that since the records were days past due, the travel trailer was no longer covered by the Agreement due to a failure to follow the annual maintenance requirements [redacted] advised that she would reach out to the dealership to verify whether the records were mailed Thereafter, on August 31, 2017, [redacted] called NWAN again to inquire whether we received the annual maintenance recordsAt this time, *** [redacted] advised that her husband mailed in the recordsNWAN again confirmed for [redacted] that no records were received, as such, NWAN is unable to approve any claims under the warranty because the Agreement’s maintenance requirements were not followed Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the coverage under the Agreement such that neither Tom S [redacted] nor NWAN have any further obligations thereunder NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish [redacted] the very best

Thank you for bringing to our attention William [redacted] ’s complaint for repair work under his RV Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his travel trailer from Modern Trailer Sales, Inc NWAN, Inc., (“NWAN”) is the administrator of the Agreement As with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintained The Agreement requires an owner to maintain the travel trailer once per year according to the Agreement guidelines which include having a professional repair facility inspect certain parts and properly lubricate the parts where necessary The Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN in order to keep the Agreement valid Failure to follow these annual maintenance guidelines within days of the Agreement anniversary date each year will void the Agreement.In this case, MrL***’s Agreement anniversary date is October 4, 2014, and the travel trailer annual maintenance must have been performed (together with records of the annual maintenance sent to NWAN) by November 4, Since annual maintenance requirements as outlined in the Agreement were not followed, the Agreement is void As such, MrL***’s claim for repair work was properly denied.Additionally, and as a courtesy to its customers, NWAN contacts new customers via telephone and also sends a letter in an effort to advise them of the Agreement requirements NWAN sent a letter to Mr [redacted] on November 19, 2014, to the address provided on the Agreement Thereafter, NWAN attempted to contact Mr [redacted] via telephone on December 5, 2014, and December 10, On December 19, 2014, contact was made with Mr [redacted] , and while MrL [redacted] advised that he could not discuss the specifics of the program requirements at that time, Mr [redacted] did confirm both his mailing address and email address that NWAN had in its system As such, NWAN confirmed that the letter sent to him on November 19, 2014, was in fact sent to the correct address.Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the Agreement such that neither Modern Trailer Sales, Inc., nor NWAN have any further obligations thereunder NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish Mr [redacted] the very best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Nwan continues to distort the facts and misrepresent their actionsI am totally dissatisfied with their response and their excuses [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, this is just flat unacceptable I don't care what numbers NWAN claims they agreed to, this issue should be resolved between [redacted] who performed the work, and NWAN I, the consumer, am in the middle of this mess and this should not be my concern to take care of Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The idea behind the warranty is to keep of with the maintenance of my car.I did keep up with maintence did not have a lapse in maintence.I just chose to use another certified Honda Dealer.When talking to my dealership.There is a reason they do not use Nwan

Thank you for bringing to our attention [redacted] ’s complaint regarding his claim for transmission failure under the Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his [redacted] (“Vehicle”) from Team [redacted] NWAN, Inc(“NWAN”) is the administrator of the Agreement As with all warranty programs, the Agreement has certain guidelines that must be followed to ensure that the Vehicle is properly maintained The Agreement requires performing customary maintenance and special maintenance services according to the manufacturer’s guidelines outlined in the owner’s manual According to the Vehicle’s owner’s manual, the special maintenance service that must be performed at 60,miles includes replacement of all spark plugs In this case, the special maintenance service was missed and is now 13,miles overdue As such, the Agreement guidelines were not followed, and the Agreement is now void In addition, no claims for prior repair work have been adjudicated or paid under the Agreement According to the records provided to NWAN on July 5, 2016, the repairs that were previously performed to the Vehicle, which include replacement of a spark plug, oil pan and engine coil, are not covered by the Agreement It appears that these repairs were performed to the Vehicle at Team [redacted] ’s cost Performing all customary maintenance including special maintenance services is an integral part of the Agreement that NWAN administers, and failure to do so invalidated the Agreement such that neither Team [redacted] nor NWAN have any further obligations thereunder NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we sincerely wish Mr [redacted] the very best

Thank you for advising of [redacted] response regarding his Warranty Forever® Agreement (“Agreement”) which NWAN, Inc(“NWAN”) administersAs stated in the initial response, the Agreement has certain guidelines that must be followed to ensure that the covered vehicle is properly maintainedThe Agreement requires an owner to perform customary maintenance on the vehicle at either the selling dealer or at another facility which has been preauthorized prior to performing each maintenanceIn this case, Mr [redacted] failed to preauthorize maintenance on his vehicle for a period that is outside of the Agreement’s termsAs such, Mr [redacted] claim for a failed pressure control solenoid was properly denied for failing to follow the terms of the AgreementMoreover, no further claims can be approved under the Agreement because the maintenance requirements were not followed NWAN considers all facts and circumstances surrounding a customer’s unique situation, and though some contexts may be similar in nature, no two situations are identical While there is no argument that the Agreement’s terms were not followed regarding the maintenance procedures, NWAN is still obligated to follow the terms of the Agreement, and as such, cannot provide an exception in this case NWAN has properly adjudicated Mr [redacted] claim, and we sincerely wish him the very best

Thank you for bringing to our attention [redacted] ’s complaint for reinstatement of his RV Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his travel trailer from [redacted] RV Center NWAN, Inc., (“NWAN”) is the administrator of the Agreement As with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintained The Agreement requires an owner to maintain the travel trailer once per year according to the Agreement guidelines which include having a professional repair facility inspect certain parts and properly lubricate the parts where necessary The Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN in order to keep the Agreement valid Failure to follow these annual maintenance guidelines within days of the Agreement anniversary date each year will void the Agreement.As a courtesy, NWAN contacts new customers via telephone and sends a letter in an effort to advise them of the Agreement requirements NWAN sent a letter to Mr [redacted] on June 18, 2014, and attempted to contact Mr [redacted] via telephone on July 28, 2014, and August 6, 2014, in order to explain the Agreement requirements On August 12, 2014, a detailed voicemail message was made informing Mr [redacted] of the annual maintenance guidelines and the requirement to submit records within days of the Agreement anniversary date.In this case, Mr [redacted] ’s Agreement anniversary date is May 10, 2014, and the travel trailer annual maintenance must have been performed by May 10, The records of the annual maintenance must have been sent to NWAN within days of May 10, To date, NWAN has not received any records of the annual maintenance being performed On April 7, 2016, NWAN explained to Mr [redacted] that the records are days past due, and since the annual maintenance requirements as outlined in the Agreement were not followed, the Agreement is void NWAN also explained to [redacted] RV Center that the repair requested under the Agreement was not a covered component.Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the Agreement such that neither [redacted] RV Center nor NWAN have any further obligations thereunder NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish Mr [redacted] the very best

Thank you for bringing to our attention [redacted] ***’s complaint for a refund under his NWAN Preferred Protection Program Service Agreement (“Agreement”), which provides for the repair or replacement of covered vehicle components that experience an operational failure due to defect in materials or workmanshipNWAN, Inc(“NWAN”) is the administrator of the Agreement which Mr [redacted] purchased at the time of purchasing his vehicle The Agreement provides stated component coverage, and specifically lists each part, repair and component that is covered under the terms of the Agreement As such, if a specific part/repair is listed in the Agreement, it is a covered component; if a specific part/repair is not listed, then it is not a covered component The first contact that NWAN has had with regards to Mr***’s vehicle was on February 26, On this date, the selling dealership contacted NWAN and advised that the vehicle had an oil leak and requested deductible information outlined in the Agreement NWAN has had no contact with either Mr***, the selling dealership, or any repair facility prior to February 26, 2016, to either inquire about Agreement terms or initiate a claim Mr***’s claim was initiated on March 1, 2016, for multiple oil leaks, and it is ongoing as NWAN continues to adjudicate the claim per the terms of the Agreement Since March 7, 2016, NWAN has explained the Agreement terms to Mr***, has advised that he is entitled to certain rental car reimbursement during the repair and inspection time, and approved an additional inspection and repair for the vehicleA timeline of events is as follows: On March 1, 2016, NWAN was contacted by a different repair facility to initiate a claim for multiple oil leaks on Mr***’s vehicle, and NWAN ordered an impartial third-party inspection of the vehicle to verify the repairs needed On March 3, 2016, the inspection was reported back to NWAN wherein the recommended repair was to replace the vacuum pump, a non-covered component under the Agreement, and the upper timing cover gaskets which are covered components The inspector further recommended to monitor the rear main seal for further leakage once the necessary repairs were made On March 3, 2016, NWAN approved all repairs on covered components per the Agreement terms, and the repairs were made to the vehicle On March 7, 2016, after the recommended repairs were completed, the repair facility contacted NWAN to report that a leak was still present NWAN ordered a follinspection of the vehicle by an impartial third-party Also on this day, Mr [redacted] filed a complaint with the Revdex.com, before the claim was fully and properly adjudicated On March 8, 2016, the inspection was reported back to NWAN verifying failure and recommending replacement of the rear main seal As such, on March 8, 2016, NWAN updated the claim to reflect the addition of the rear main seal replacement and approved the repair which is a covered component under the Agreement To date, the total claim amount approved is $966.96, and Mr [redacted] is responsible for his $deductible As of March 9, 2016, the repairs are still underway, and once NWAN receives the final invoice and repair order from the shop, NWAN will submit payment for the claim Additionally, on March 8, 2016, and on March 9, 2016, NWAN has explained to Mr [redacted] that per the terms of the Agreement, he is entitled to certain rental car reimbursement per the terms of the AgreementApplication for rental car reimbursement should be submitted to NWAN once all repairs are complete Payment for rental car reimbursement will be remitted after the claim has been fully adjudicated and paid Mr [redacted] may continue to contact NWAN to monitor his claim and receive further information with regards to this matter NWAN is proud of the products and services it offers to vehicle owners, and we look forward to properly adjudicating this claim and any future claims which may arise

Thank you for bringing to our attention [redacted] G [redacted] ’s complaint for a refund under her No Use No Lose™ Guarantee (“Agreement”), which provides for a refund of the purchase price of the underlying Mechanical Repair Agreement (“Service Agreement”) National Warranty Administration Network, L.L.C., (“NWAN”) is the administrator of the Agreement which provides a refund benefit upon expiration of the Service Agreement (by either time or mileage) if no claims have been made under the Service Agreement Once the Service Agreement expires and in order to obtain a refund, the customer is required to submit a claim within either 2,miles of the Service Agreement odometer expiration or days of the Service Agreement expiration date, whichever occurs first, per the terms of the Agreement In this case, MsG [redacted] ’s Service Agreement expired by time, and the exact date of expiration was December 20, On February 1, 2016, days after expiration of the Service Agreement, MsG [redacted] contacted NWAN to initiate a claim for refund; however, NWAN informed MsG [redacted] that a claim could not be initiated due to failing to follow the claims procedures of the Agreement.Unfortunately, providing notice of expiration to a customer is a not a benefit provided by the Agreement, nor is it possible as the grace period to file a claim is based on either time or mileage, whichever occurs first NWAN has no way to track a customer’s vehicle mileage Thus, the Agreement requires that the claim be submitted by the customer who is knowledgeable of the exact expiration of the Agreement.We apologize for any inconvenience while locating MsG [redacted] ’s account as she has a different name and phone number than what is listed on the Agreement NWAN is proud of the products and services it offers to vehicle owners, and we sincerely wish MsG [redacted] the very best

Thank you for bringing to our attention [redacted] [redacted] complaint for approval of his claim under the Warranty Forever® Agreement (“Agreement”), which was provided to him (at no additional charge) with the purchase of his Jeep Wrangler (“Vehicle”) from [redacted] *** *** The Agreement was provided at no cost and does not have any refundable cash valueNational Warranty Administration Network, LLC, (“NWAN”) is the administrator of the Agreement As with all warranty programs, the Warranty Forever program has certain guidelines that must be followed to ensure that the Vehicle maintains coverage and states the components that are covered and not covered in the event of a breakdown The Agreement provides coverage to certain of the Vehicle’s powertrain components, but does not provide coverage for any alterations or modifications made to the Vehicle which were not performed or installed by the manufacturerIn this case, a claim was initiated for the Vehicle’s repair of the lifters and rocker arms Since a failure could not be demonstrated to the repair facility, Mr [redacted] authorized a tear-down of the Vehicle for further inspection An independent, third-party inspector was appointed to perform a thorough inspection of the Vehicle and diagnose the cause of failure The inspector found that two separate modifications had been made to the Vehicle involving after-market partsThe inspection revealed that a 4” lift kit was installed which affects the driveline parts, suspension and performance of the Vehicle The inspector also found that the Vehicle’s tires were oversized which were beyond the recommended specifications for the Vehicle The oversized tires place a significant strain on the drive train (engine and transmission) and register that the Vehicle is moving 15% slower than it actually is These two modifications are after-market components which were not recommended or installed by the manufacturerThe Agreement specifically excludes coverage for a Vehicle which has been subjected to modification or if after-market parts are installed against the manufacturer’s recommendations Under the What This Limited Warranty Does Not Cover section, the Agreement states that there is no coverage for “after-market accessories or non-original equipment, components and systems not installed by the manufacturer This includes failure of a covered component caused by the installation of said after-market equipment.” The Agreement further states “We will not pay benefits for a Breakdown caused by or involving modifications unless those modifications were performed by the manufacturer.” In this case, the modifications or any failures caused by the modifications are not covered by the AgreementAs such, these components together with any issues arising from their installation and use are specifically excluded from coverage, and Mr [redacted] claim was properly denied NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we sincerely wish Mr [redacted] the very best

Thank you for bringing to our attention [redacted] ’s complaint for the denial of his claim under the NWAN GAP Waiver Addendum (“Agreement”) The Agreement provides for a waiver of sums after a total loss of a vehicle which represent the difference between the actual cash value of Mr [redacted] ’s Yamaha YZRF(“Vehicle”) and the financing contract balance, with certain terms and conditions applied NWAN, Inc., (“NWAN”) administers the Agreement that Mr [redacted] purchased at the time of purchasing the Vehicle from [redacted] (“ [redacted] ”)Mr [redacted] incurred a total loss of his Vehicle, and as such, initiated a claim with NWAN under the Agreement for a waiver of sums due (“Claim”) The Claim was denied for failing to comply with the Agreement terms A timeline of the Claim is as follows: On May 19, 2016, Mr [redacted] ’s insurance carrier issued its settlement pay-off Per the terms of the Agreement, a claim must be submitted within days of the insurance settlement together with all the required documents On May 24, 2016, Mr [redacted] contacted NWAN to start a claim under his AgreementNWAN emailed the required Notice of Loss form to Mr [redacted] at his requested email address The Notice of Loss form contains information on the documents required to start a claimNWAN also advised Mr [redacted] to have the dealership start the cancellation process of the service contract which also covered the Vehicle in the instance of a mechanical breakdown NWAN did not advise Mr [redacted] that the service contract must be cancelled before the Claim under the Agreement can be initiated On June 2, 2016, NWAN was contacted by Mr [redacted] once again to start a claim under his AgreementNWAN emailed a second Notice of Loss form to Mr [redacted] NWAN advised Mr [redacted] of the documents needed in order to complete the GAP claim as outlined in the Agreement NWAN advised Mr [redacted] we would need to know the cancellation refund amounts when calculating the amount of the GAP claim, but the GAP claim can be initiated before the service contract cancellation is finalizedMr [redacted] advised that he had already contacted the dealership to cancel his service contract On November 18, 2016, NWAN received a request for a cancellation quote for the service contract which was submitted by the lender NWAN provided the cancellation quote back to the lender and processed the cancellation on the same day NWAN was also contacted by [redacted] to inquire if a claim was initiatedNWAN advised that after speaking to Mr [redacted] , documents required to start the Claim were not provided NWAN also advised that a cancellation quote was requested by the lenderNWAN advised that a GAP claim under the Agreement could be initiated before the service contract has been cancelled, but that the service contract does need to be fully cancelled before the GAP claim can be finalized and paidNWAN also sent a third Notice of Loss form to initiate the GAP claim directly to [redacted] On January 31, 2017, NWAN was contacted by the lender to inquire if a claim was initiated NWAN advised the lender that both Mr [redacted] and [redacted] have contacted NWAN, but NWAN has not received any documents required to initiate the Claim The lender requested to start a claim, and NWAN sent a fourth Notice of Loss form to the lender On February 1, 2017, the lender sent NWAN incomplete documents NWAN reached out to Mr [redacted] ’s insurance company requesting a copy of the cause of loss letter and valuation report On February 2, 2017, the lender sent NWAN the remaining required documents to begin the Claim, and on February 3, 2017, NWAN properly denied the Claim as the documents required to proceed with the Claim were not submitted within the 180-day timeframe as set forth in the Agreement NWAN responded in kind by providing a letter with an explanation of the denial of the Claim to Mr [redacted] The Agreement provides the following: “A Qualifying Loss must be reported to the Administrator within days from the Settlement DateNo amount will be waived for any Qualifying Loss reported after days.” The Agreement also sets forth the required documents to provide upon submitting a claim, and states that NWAN cannot obtain the required documents for the customer A claim may be submitted by either the customer, the dealership, or the lender In this case, Mr [redacted] ’s insurance carrier issued the settlement on May 19, NWAN received the required documents on February 2, 2017, which is days after the settlement was issued by the insurance carrier Since the terms of the Agreement state that the claim must be initiated within days from the date of settlement, the Claim was denied NWAN promptly and accurately advised all parties of the Agreement’s terms and processed the Claim once all required documents were received; however, the Claim documents were not received timely per the terms of the Agreement Since the Agreement terms were not followed, the Claim was properly denied Following the Agreement’s terms is an integral part of the Agreement that NWAN administers NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we sincerely wish Mr [redacted] the very best

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is, unfortunately, satisfactory to meIt appears this issue is the fault of the dealer from which the policy was purchased
Regards,
*** ***

Thank you for advising of *** ***’ response regarding her Exterior Plus Protection Agreement (“Agreement”). Attached is a copy of the Agreement that was remitted to National Warranty Administration Network, LLC (“NWAN”). The Agreement was electronically remitted to NWAN, and NWAN does not retain a signed copy of the Agreement, which remains with the selling dealership. The Agreement was provided to Ms*** at the time of sale, and Ms. *** has stated in her initial complaint of January 12, 2016, and in her response of February 5, 2016, that she has since located her copy of the Agreement.The Agreement states the following on the first page: “Before services are performed or any repairs are made to the Vehicle, You must receive prior authorization from the AdministratorFailure to do so will result in the claim being denied.” This language is also stated on the backside of the Agreement in the Terms and Conditions section. Per the Agreement terms, Ms*** must contact NWAN to initiate a claim and receive approval before repairs are performed; reimbursement after services are performed is not a benefit provided under the Agreement terms. In this case, Ms***’ claim was submitted to NWAN after repairs were made. As such, the claim was properly denied for failure to follow the claims procedures of the Agreement.Although in this case Ms***’s claim was denied for failure to follow the claims procedures of the Agreement, NWAN remains available to assist Ms*** with questions, to provide accurate information pertaining to the Agreement, and to initiate any future claims which may arise during the term of the Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for providing *** ***’s responseNWAN, Inc(“NWAN”) has received and processed the cancellation request and has worked with the dealership to expedite this processThe cancellation process is complete, and the details are as follows: On December 17, 2015, a check made payable to the lender was sent to the dealership for processingOn December 18, 2015, the dealership received the refund payment, and submitted the refund directly to the lender that financed Ms***’s vehicle, consistent with the terms of our contract with Ms***Further, upon receipt of Ms***’s response of December 28, 2015, an attempt was made to contact her and advise of this status.NWAN is proud of the products and services it offers to vehicle owners, and we sincerely wish Ms*** the very best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]