National Warranty Administration Network, LLC

The Company has not provided anything proving that I signed something where I would contact them before action. Especially after [redacted] told me there was no available options and there was. I was also told that [redacted] and the Office in Mentor were run by relatives and were one and the same. As I pointed out the original company sold this package as a [redacted] product. Fraud all the way around

Thank you for bringing to our
attention [redacted]’s complaint regarding the cancellation of her service
contract.  NWAN, Inc. (“NWAN”) has
received and processed the cancellation request and has worked with the
dealership to expedite this process.  On
December 17, 2015, a check...

payable to the lender was sent to the dealership for
processing.NWAN
is proud of the products and services it offers to vehicle owners, and we sincerely
wish Ms. [redacted] the very best.

Concerning the 30k overage on the fuel filter, the car was taken to [redacted] for all servicing they should have known when to change it.  As to the overage on the oil changes I have copies of the oil services that Revdex.com has, as a complaint has been submitted against [redacted] also.  [redacted] dropped all dealings with NWAN,  as NWAN  did this to [redacted] other customers, looking for loopholes not to honor their contracts, and [redacted] was losing customers, so I can't see where NWAN can say they have  so many satisfied customers.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nwan continues to distort the facts and misrepresent their actions. I am totally dissatisfied with their response and their excuses.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for bringing to our attention [redacted] complaint regarding the RV Warranty Forever® Agreement (“Agreement”), which was provided to her at no additional cost with the purchase of her travel trailer from Tom S[redacted]  NWAN, Inc., (“NWAN”) is the administrator of the...

Agreement. As with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintained. The Agreement requires an owner to maintain the travel trailer once per year, which includes having a professional repair facility inspect certain parts and properly lubricate the parts where necessary. The Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN within 30 days of the Agreement anniversary date each year in order to ensure future coverage under the Agreement.   As a courtesy, NWAN contacts new customers via telephone and e-mail, and also sends a letter in an effort to advise them of the Agreement requirements.  NWAN sent an e-mail and a letter to [redacted] on July 9, 2016.  Additionally, NWAN contacted [redacted] via telephone on July 19, 2016, in order to explain the Agreement requirements.   In this case, [redacted] Agreement anniversary date is June 13, 2016, and the travel trailer annual maintenance must have been performed (together with records of the annual maintenance sent to NWAN) by July 13, 2017.  On August 29, 2017, [redacted] contacted NWAN to inquire as to whether the dealership had mailed in the annual maintenance records to NWAN. As of August 29, 2017, NWAN confirmed that it had not received any records of the annual maintenance being performed. [redacted] advised that she was not sure whether she was supposed to mail the records or if it was the dealership’s responsibility, as she believed the dealership would mail the records on her behalf. NWAN advised that mailing the annual maintenance records is a customer’s responsibility. NWAN also confirmed that since the records were 77 days past due, the travel trailer was no longer covered by the Agreement due to a failure to follow the annual maintenance requirements. [redacted] advised that she would reach out to the dealership to verify whether the records were mailed.   Thereafter, on August 31, 2017, [redacted] called NWAN again to inquire whether we received the annual maintenance records. At this time, [redacted] advised that her husband mailed in the records. NWAN again confirmed for [redacted] that no records were received, as such, NWAN is unable to approve any claims under the warranty because the Agreement’s maintenance requirements were not followed.   Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the coverage under the Agreement such that neither Tom S[redacted] nor NWAN have any further obligations thereunder.  NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish [redacted] the very best.

Thank you for bringing to our attention William [redacted]’s complaint for repair work under his RV Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his travel trailer from Modern Trailer Sales, Inc.  NWAN, Inc., (“NWAN”) is the...

administrator of the Agreement.  As with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintained.  The Agreement requires an owner to maintain the travel trailer once per year according to the Agreement guidelines which include having a professional repair facility inspect certain parts and properly lubricate the parts where necessary.  The Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN in order to keep the Agreement valid.  Failure to follow these annual maintenance guidelines within 30 days of the Agreement anniversary date each year will void the Agreement.In this case, Mr. L[redacted]’s Agreement anniversary date is October 4, 2014, and the travel trailer annual maintenance must have been performed (together with records of the annual maintenance sent to NWAN) by November 4, 2015.  Since annual maintenance requirements as outlined in the Agreement were not followed, the Agreement is void.  As such, Mr. L[redacted]’s claim for repair work was properly denied.Additionally, and as a courtesy to its customers, NWAN contacts new customers via telephone and also sends a letter in an effort to advise them of the Agreement requirements.  NWAN sent a letter to Mr. [redacted] on November 19, 2014, to the address provided on the Agreement.  Thereafter, NWAN attempted to contact Mr. [redacted] via telephone on December 5, 2014, and December 10, 2014.  On December 19, 2014, contact was made with Mr. [redacted], and while Mr. L[redacted] advised that he could not discuss the specifics of the program requirements at that time, Mr. [redacted] did confirm both his mailing address and email address that NWAN had in its system.  As such, NWAN confirmed that the letter sent to him on November 19, 2014, was in fact sent to the correct address.Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the Agreement such that neither Modern Trailer Sales, Inc., nor NWAN have any further obligations thereunder.  NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish Mr. [redacted] the very best.

Thank you for bringing to our attention [redacted]’s complaint for a refund under her No Use No Lose™ Guarantee (“Agreement”), which provides for a refund of the purchase price of the underlying Mechanical Repair Agreement (“Service Agreement”).  National Warranty Administration Network,...

L.L.C., (“NWAN”) is the administrator of the Agreement which provides a refund benefit upon expiration of the Service Agreement (by either time or mileage) if no claims have been made under the Service Agreement.  Once the Service Agreement expires and in order to obtain a refund, the customer is required to submit a claim within either 2,000 miles of the Service Agreement odometer expiration or 60 days of the Service Agreement expiration date, whichever occurs first, per the terms of the Agreement.  In this case, Ms. G[redacted]’s Service Agreement expired by time, and the exact date of expiration was December 20, 2014.  On February 1, 2016, 406 days after expiration of the Service Agreement, Ms. G[redacted] contacted NWAN to initiate a claim for refund; however, NWAN informed Ms. G[redacted] that a claim could not be initiated due to failing to follow the claims procedures of the Agreement.Unfortunately, providing notice of expiration to a customer is a not a benefit provided by the Agreement, nor is it possible as the grace period to file a claim is based on either time or mileage, whichever occurs first.  NWAN has no way to track a customer’s vehicle mileage.  Thus, the Agreement requires that the claim be submitted by the customer who is knowledgeable of the exact expiration of the Agreement.We apologize for any inconvenience while locating Ms. G[redacted]’s account as she has a different name and phone number than what is listed on the Agreement.  NWAN is proud of the products and services it offers to vehicle owners, and we sincerely wish Ms. G[redacted] the very best.

Thank you for bringing to our attention [redacted]’ complaint for reimbursement under her Exterior Plus Protection Agreement (“Agreement”), which provides for certain windshield repair coverage by following the claims process outlined in the Agreement.  National Warranty Administration...

Network, LLC (“NWAN”) is the administrator of the Agreement, and the Agreement is not provided by or affiliated with [redacted] or its dealerships.  As such, Ms. [redacted] must contact NWAN to initiate a claim and receive approval before any repairs can be performed.  Reimbursement after services have been performed is not a benefit provided under the terms of the Agreement.  Since Ms. [redacted]’ claim for reimbursement was submitted to NWAN after repairs were made, the claim was properly denied for failure to follow the claims procedures of the Agreement.Ms. [redacted] may contact NWAN directly with coverage questions or to initiate any future claims which may arise.  NWAN is proud of the products and services it offers to vehicle owners, and we sincerely wish Ms. [redacted] the very best.

Thank you for bringing to our attention [redacted]’s response regarding her No Use No Lose™ Guarantee (“Agreement”), which is administered by National Warranty Administration Network, L.L.C., (“NWAN”).  NWAN adjudicates claims based on the terms and conditions of the Agreement, and cannot revise or alter the Agreement’s parameters that must be followed by both NWAN and its customers.  In order to request a refund of the underlying service contract, customers must follow the instructions contained in the Agreement.  Per the Agreement terms, customers must contact our office to open a claims file within 60 days of the service contract expiration date or within 2,000 miles of the service contract expiration odometer reading.  As such, a claim cannot be initiated 406 days after expiration of the service contract.We apologize for any inconvenience while attempting to locate Ms. [redacted]’s account; however, our customer service representative accurately and courteously provided the requested information.

Thank you for bringing to our attention [redacted] complaint regarding the amount of his approved claim under the Vehicle Service Agreement (“Agreement”) which he purchased for his 2015 Jeep Wrangler (“Vehicle”).  As with all service contract programs, the Agreement provides for...

coverage of certain items and lists the items not covered in the event of a breakdown.  Specifically, the Agreement provides that NWAN will pay the manufacturer’s suggested retail price (“MSRP”) for parts and will pay for labor allowances derived from nationally recognized labor time standards.  Mr. [redacted]’s agreement has a $100 deductible and does not cover service materials.  On October 25, 2017, [redacted] took the Vehicle to [redacted] (“Zimmer”) and indicated that no heat was being generated by the heater.  [redacted] contacted NWAN and initiated a claim under the Agreement.  NWAN reviewed the claim and agreed to pay [redacted] directly for the MSRP of the part replaced, the labor hours necessary to diagnose and replace the part (as provided in a national labor rate manual) and the associated taxes, less [redacted]s deductible.  This amount came to $80.96, which NWAN communicated to [redacted] at 4:35 pm. Then at 4:44 pm, [redacted] charged [redacted] credit card for the inflated part cost and labor amount.  It appears that [redacted] overcharged Mr. [redacted] for the part that was replaced and billed him for more hours than was reasonably necessary to replace the part.  NWAN attempted to work with [redacted] to arrive at the appropriate charge and reduce Mr. [redacted]’s out of pocket expense.  Unfortunately, Mr. [redacted] paid [redacted] directly for the work at the inflated cost.  As such, the amount of the claim paid was properly calculated according to the terms stated in the Agreement.  NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we look forward to assisting Mr. [redacted] with any future claims under the Agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for bringing to our attention [redacted]’s complaint for a refund under his NWAN Preferred Protection Program Service Agreement (“Agreement”), which provides for the repair or replacement of covered vehicle components that experience an operational failure due to defect in materials...

or workmanship. NWAN, Inc. (“NWAN”) is the administrator of the Agreement which Mr. [redacted] purchased at the time of purchasing his vehicle.  The Agreement provides stated component coverage, and specifically lists each part, repair and component that is covered under the terms of the Agreement.  As such, if a specific part/repair is listed in the Agreement, it is a covered component; if a specific part/repair is not listed, then it is not a covered component.   The first contact that NWAN has had with regards to Mr. [redacted]’s vehicle was on February 26, 2016.  On this date, the selling dealership contacted NWAN and advised that the vehicle had an oil leak and requested deductible information outlined in the Agreement.  NWAN has had no contact with either Mr. [redacted], the selling dealership, or any repair facility prior to February 26, 2016, to either inquire about Agreement terms or initiate a claim.   Mr. [redacted]’s claim was initiated on March 1, 2016, for multiple oil leaks, and it is ongoing as NWAN continues to adjudicate the claim per the terms of the Agreement.  Since March 7, 2016, NWAN has explained the Agreement terms to Mr. [redacted], has advised that he is entitled to certain rental car reimbursement during the repair and inspection time, and approved an additional inspection and repair for the vehicle. A timeline of events is as follows:   On March 1, 2016, NWAN was contacted by a different repair facility to initiate a claim for multiple oil leaks on Mr. [redacted]’s vehicle, and NWAN ordered an impartial third-party inspection of the vehicle to verify the repairs needed.  On March 3, 2016, the inspection was reported back to NWAN wherein the recommended repair was to replace the vacuum pump, a non-covered component under the Agreement, and the upper timing cover gaskets which are covered components.  The inspector further recommended to monitor the rear main seal for further leakage once the necessary repairs were made.  On March 3, 2016, NWAN approved all repairs on covered components per the Agreement terms, and the repairs were made to the vehicle.  On March 7, 2016, after the recommended repairs were completed, the repair facility contacted NWAN to report that a leak was still present.   NWAN ordered a follow-up inspection of the vehicle by an impartial third-party.  Also on this day, Mr. [redacted] filed a complaint with the Revdex.com, before the claim was fully and properly adjudicated.  On March 8, 2016, the inspection was reported back to NWAN verifying failure and recommending replacement of the rear main seal.  As such, on March 8, 2016, NWAN updated the claim to reflect the addition of the rear main seal replacement and approved the repair which is a covered component under the Agreement.  To date, the total claim amount approved is $966.96, and Mr. [redacted] is responsible for his $100.00 deductible.   As of March 9, 2016, the repairs are still underway, and once NWAN receives the final invoice and repair order from the shop, NWAN will submit payment for the claim.  Additionally, on March 8, 2016, and on March 9, 2016, NWAN has explained to Mr. [redacted] that per the terms of the Agreement, he is entitled to certain rental car reimbursement per the terms of the Agreement. Application for rental car reimbursement should be submitted to NWAN once all repairs are complete.  Payment for rental car reimbursement will be remitted after the claim has been fully adjudicated and paid.   Mr. [redacted] may continue to contact NWAN to monitor his claim and receive further information with regards to this matter.  NWAN is proud of the products and services it offers to vehicle owners, and we look forward to properly adjudicating this claim and any future claims which may arise.

Thank you for bringing to our attention [redacted] complaint for approval of his claim under the Warranty Forever® Agreement (“Agreement”), which was provided to him (at no additional charge) with the purchase of his 2012 Jeep Wrangler (“Vehicle”) from [redacted]...

[redacted].  The Agreement was provided at no cost and does not have any refundable cash value. National Warranty Administration Network, LLC, (“NWAN”) is the administrator of the Agreement.  As with all warranty programs, the Warranty Forever program has certain guidelines that must be followed to ensure that the Vehicle maintains coverage and states the components that are covered and not covered in the event of a breakdown.  The Agreement provides coverage to certain of the Vehicle’s powertrain components, but does not provide coverage for any alterations or modifications made to the Vehicle which were not performed or installed by the manufacturer. In this case, a claim was initiated for the Vehicle’s repair of the lifters and rocker arms.  Since a failure could not be demonstrated to the repair facility, Mr. [redacted] authorized a tear-down of the Vehicle for further inspection.  An independent, third-party inspector was appointed to perform a thorough inspection of the Vehicle and diagnose the cause of failure.  The inspector found that two separate modifications had been made to the Vehicle involving after-market parts. The inspection revealed that a 4” lift kit was installed which affects the driveline parts, suspension and performance of the Vehicle.  The inspector also found that the Vehicle’s tires were oversized which were beyond the recommended specifications for the Vehicle.  The oversized tires place a significant strain on the drive train (engine and transmission) and register that the Vehicle is moving 15% slower than it actually is.  These two modifications are after-market components which were not recommended or installed by the manufacturer. The Agreement specifically excludes coverage for a Vehicle which has been subjected to modification or if after-market parts are installed against the manufacturer’s recommendations.  Under the What This Limited Warranty Does Not Cover section, the Agreement states that there is no coverage for “after-market accessories or non-original equipment, components and systems not installed by the manufacturer … This includes failure of a covered component caused by the installation of said after-market equipment.”  The Agreement further states “We will not pay benefits for a Breakdown caused by or involving modifications unless those modifications were performed by the manufacturer.”  In this case, the modifications or any failures caused by the modifications are not covered by the Agreement. As such, these components together with any issues arising from their installation and use are specifically excluded from coverage, and Mr. [redacted] claim was properly denied.  NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we sincerely wish Mr. [redacted] the very best.

Thank you for bringing to our attention [redacted] complaint for the denial of his claim under the RV Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his recreational vehicle (“RV”) from Dixie RV Superstore.  NWAN, Inc.,...

(“NWAN”) is the administrator of the Agreement.  As with all warranty programs, the RV Warranty Forever® program has certain terms and conditions that must be followed to ensure that all covered repairs are performed properly.  Mr. [redacted] claim for faulty microwave replacement (“Claim”) was denied for failing to comply with the Agreement terms.  A timeline of the Claim is detailed as follows:   On December 12, 2016, Mr. A[redacted] attempted to initiate the Claim with NWAN for a faulty microwave replacement in his RV. NWAN advised Mr. A[redacted] to have the repair facility contact NWAN to properly initiate the Claim and receive all required documentation.   On December 20, 2016, NWAN was contacted by the repair facility to initiate the Claim for microwave replacement. NWAN requested the part number for the replacement microwave, but the repair facility advised they did not have this information and would call back.  Later this day, Mr. A[redacted] contacted NWAN to find out what information is needed. NWAN advised that a replacement part number is needed. Mr. A[redacted] advised that he would purchase the microwave himself from Lowe’s and provided a part number. NWAN advised Mr. A[redacted] to have the repair facility contact NWAN directly as the repair facility must supply the replacement microwave together with a warranty of at least 6 months or 6,000 miles on all repair/replacement work as required per the terms of the Agreement.  Mr. A[redacted] advised that he would have the repair facility contact NWAN.  After this date, NWAN never received any further contact or information from the repair facility, and as such, the claim was not complete.   On January 5, 2017, NWAN received a receipt from Lowes from Mr. A[redacted] for the microwave which he purchased on December 20, 2016.  On January 19, 2017, Mr. A[redacted] contacted NWAN to obtain reimbursement for the microwave that he purchased.  NWAN explained that all repairs/replacements must be performed by a repair facility that can warranty the work performed as per the terms of the Agreement.  Since Mr. A[redacted] purchased and installed the microwave, essentially performing the repair himself instead of the repair facility, the claim was subsequently denied for failure to follow with the Agreement terms.   The Agreement defines Repair Facility as “a repair facility that provides a written parts and labor guarantee for Covered Repairs of not less than six (6) months or six thousand (6,000) miles (if the Unit has an odometer.)”  Additionally, the following requirements are located in the Guide to Filing a Claim of the Agreement: “TAKE THE UNIT TO A REPAIRER: In the event of a Breakdown, take the Unit to the Selling Dealer if at all possible. If not, take the Unit to a professional Repair Facility … OBTAIN AUTHORIZATION: You must obtain authorization from the Administrator prior to any repair being performed.”  Further, the following exclusion is noted under the What Your Limited Warranty Does Not Cover section of the Agreement: “Repairs performed without prior authorization.”  The repair/replacement of the faulty microwave was not performed by a repair facility which would in turn provide a written parts and labor guarantee per the terms of the Agreement.  Additionally, the repair/replacement was performed without prior authorization from NWAN.  Mr. A[redacted] was advised of the Agreement terms on December 12, 2016, and on December 20, 2016; however, he did not follow Agreement terms. As such, Mr. [redacted] claim for reimbursement was properly denied.   Following the Agreement’s terms is an integral part of the Agreement that NWAN administers.  NWAN remains available to assist Mr. A[redacted] on any and all future claims which may arise and to provide information pertaining to the Agreement.  NWAN takes pride in the quality of its products and services it offers to vehicle owners, and we sincerely wish Mr. A[redacted] the very best.

Thank you for bringing to our attention [redacted]’s complaint for reinstatement of his RV Warranty Forever® Agreement (“Agreement”), which was provided to him at no additional cost with the purchase of his travel trailer from [redacted] RV Center.  NWAN, Inc., (“NWAN”) is the administrator...

of the Agreement.  As with all warranty programs, the RV Warranty Forever® program has certain guidelines that must be followed to ensure that the covered travel trailer is properly maintained.  The Agreement requires an owner to maintain the travel trailer once per year according to the Agreement guidelines which include having a professional repair facility inspect certain parts and properly lubricate the parts where necessary.  The Agreement also provides that the owner is to mail documents verifying annual maintenance to NWAN in order to keep the Agreement valid.  Failure to follow these annual maintenance guidelines within 30 days of the Agreement anniversary date each year will void the Agreement.As a courtesy, NWAN contacts new customers via telephone and sends a letter in an effort to advise them of the Agreement requirements.  NWAN sent a letter to Mr. [redacted] on June 18, 2014, and attempted to contact Mr. [redacted] via telephone on July 28, 2014, and August 6, 2014, in order to explain the Agreement requirements.  On August 12, 2014, a detailed voicemail message was made informing Mr. [redacted] of the annual maintenance guidelines and the requirement to submit records within 30 days of the Agreement anniversary date.In this case, Mr. [redacted]’s Agreement anniversary date is May 10, 2014, and the travel trailer annual maintenance must have been performed by May 10, 2015.  The records of the annual maintenance must have been sent to NWAN within 30 days of May 10, 2015.  To date, NWAN has not received any records of the annual maintenance being performed.  On April 7, 2016, NWAN explained to Mr. [redacted] that the records are 333 days past due, and since the annual maintenance requirements as outlined in the Agreement were not followed, the Agreement is void.  NWAN also explained to [redacted] RV Center that the repair requested under the Agreement was not a covered component.Performing annual maintenance on a travel trailer and submitting documentation of the annual maintenance records are integral parts of the Agreement that NWAN administers, and failure to do so invalidated the Agreement such that neither [redacted] RV Center nor NWAN have any further obligations thereunder.  NWAN takes pride in the quality of its products and services it offers to travel trailer owners, and we sincerely wish Mr. [redacted] the very best.

Teresa N[redacted] <TN[redacted]@naenwan.com>Attachments2:07 PM (30 minutes ago)to me Good afternoon, Nichole:  With regards to [redacted]’s Complaint No. [redacted] (copy attached), NWAN, Inc. offers the following response and resolution: Thank you for bringing to our attention [redacted]...

[redacted]’s complaint for additional rental car reimbursement under her NWAN Preferred Protection Program Service Agreement (“Agreement”), which provides for the repair or replacement of covered vehicle components that experience an operational failure due to defect in materials or workmanship. NWAN, Inc. (“NWAN”) is the administrator of the Agreement which Mrs. [redacted] purchased at the time of purchasing her vehicle.  The Agreement also provides for certain rental car reimbursement commensurate with the amount of labor hours needed to perform each repair.  The Agreement does not provide for rental car reimbursement for any parts delays which may occur. Mrs. [redacted]’s claim was initiated on September 26, 2016, for a failed power steering rack, and NWAN adjudicated and approved the claim per the terms of the Agreement.  On September 27, 2016, NWAN explained the Agreement terms to Mrs. [redacted] and advised that she is entitled to certain rental car reimbursement during the repair.  The Agreement provides for rental car reimbursement of 1 day for every 8 hours of labor at a maximum of $35.00 per day.  Since the claim was for 6 hours of labor, 1 day of rental totaling $35.00 was approved in addition to the claim repair.  As such, a total amount approved for payment on this claim was $1,131.72.  On September 29, 2016, NWAN requested the final rental car invoice in order to fully adjudicate this claim.  On October 12, 2016, NWAN sent a follow-up communication to the repair facility requesting the final rental car invoice.  On October 12, 2016, NWAN received the final rental car invoice and submitted payment in full on this claim.  Additionally, although the Agreement does not allow for further reimbursement on this repair, as a professional courtesy to Mrs. [redacted], NWAN has made an administrative decision to reimburse an additional 2 days of rental car coverage totaling $70.00 outside of the Agreement terms.  This additional amount will be processed within the next few days.  No further rental car allowances will be made. Mrs. [redacted]’s claim has been properly and timely adjudicated in accordance with the Agreement terms.  Moreover, NWAN has extended a courtesy to Mrs. [redacted] via additional rental car reimbursement over the amount dictated by the Agreement terms.  NWAN is proud of the products and services it offers to vehicle owners, and we remain available to assist Mrs. [redacted] on any future claims which may arise. Please let us know if our office can be of further assistance. Best,   Teresa A. N[redacted]Paralegalwww.naenwan.com         O: 877.222.1645D: 440.274.5128F: 440.348.2304 PEOPLE. PRODUCTS. PERFORMANCE.THE WAY IT SHOULD BE

The problem is a previous unresolved issue that I have not had the the chance to respond to.. It is ID#[redacted] About a NWAN canncellation that has not been reinbursed to my loan since August 18 and I stil get a song and dance after 5 monthes…Reinbursment + interest because it is getting beyond ridiculous now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I understand that this business has a stipulation on refunding the benefit, I find it to be rigid and bad customer service. I understand if I was attempting to submit a service claim, however, this is a request to refund money that was paid under the impression that it would be refunded if no service was performed. The 60 days/100K mileage stipulation is on the back of the page that was signed. I did not see this at the time of signing, I did not initial this area in agreement, nor was I advised of this stipulation until I was informed of it on Monday, February 1st by their associate, "Kathy". This business is using the excuse of my name change and phone number change. These changes were made after I purchased this warranty seven years ago. My name changed from [redacted] to [redacted]. My phone number was changed in December 2015. However, the mailing/street address on the form is still valid. I still reside at the address. Upon my calling this business, two different customer service reps took a lengthy amount of time (more than 5 minutes) to recover my warranty upon my giving the actual account number, then my former name, then my former phone number. Their excuse at being unable to contact me is invalid. It's bad customer service, which is the basis and point of my complaint, as well as the misleading title/name of the warranty. To reiterate, the name of the warranty is "No Use, no Lose". This implies that if I do not submit a service claim, that I will receive the full refund. I can even understand not initiating contact to send the refund... However, I am requesting my refund "now". This amount was paid solely under the impression that I would receive it back if not used. And now, I have been advised that the warranty promise has been "changed" to "You snooze, you Lose" The response from this business is very disappointing.
Regards,
[redacted]

Thank you for advising of [redacted] response regarding his Warranty Forever® Agreement (“Agreement”) which NWAN, Inc. (“NWAN”) administers. As stated in the initial response, the Agreement has certain guidelines that must be followed to ensure that the covered vehicle is properly maintained. The Agreement requires an owner to perform customary maintenance on the vehicle at either the selling dealer or at another facility which has been preauthorized prior to performing each maintenance. In this case, Mr. [redacted] failed to preauthorize maintenance on his vehicle for a period that is outside of the Agreement’s terms. As such, Mr. [redacted] claim for a failed pressure control solenoid was properly denied for failing to follow the terms of the Agreement. Moreover, no further claims can be approved under the Agreement because the maintenance requirements were not followed.   NWAN considers all facts and circumstances surrounding a customer’s unique situation, and though some contexts may be similar in nature, no two situations are identical.  While there is no argument that the Agreement’s terms were not followed regarding the maintenance procedures, NWAN is still obligated to follow the terms of the Agreement, and as such, cannot provide an exception in this case.  NWAN has properly adjudicated Mr. [redacted] claim, and we sincerely wish him the very best.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The idea behind the warranty is to keep of with the maintenance of my car.I did keep up with maintence did not have a lapse in maintence.I just chose to use another certified Honda Dealer.When talking to my dealership.There is a reason they do not use  Nwan.