National Warranty Corporation

National Warranty Corporation does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalfHowever, it has come to our attention that competing businesses or marketers improperly identifying themselves as “National Warranty Company” have been calling consumersBecause such companies use the generic “National Warranty Company”, if a consumer does an internet search for “National Warranty Company,” the consumer sees contact information for National Warranty Corporation for the top entriesNational Warranty Corporation has tried diligently to identify the entity or entities behind the calls but unfortunately to date has not been able to do soWe have tracked and investigated a number of calls: the numbers have been spoofedNone of the calls were made by or on behalf of National Warranty CorporationFor many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a personNational Warranty Corporation will continue its efforts to identify the companies or marketers behind the calls and will do everything possible to have the calls stoppedIf you can provide us with any information that may help in eliminating these calls please contact Suzanne M***, our legal counsel, at 800-942-extension ***Sincerely, Paul D [redacted] Director, Claims National Warranty Corporation

Dear Sir or Madam, This claim for repair was denied as the failure to the engine was due to sludge buildup which is not covered per the terms and conditions of the service contractMr [redacted] contacted us and asked that we review the claim fileI reviewed the claim file and agreed that this was not a covered failureAs this was a recent sale the resolution for coverage should have been between Mr [redacted] and his selling dealerHowever, National Warranty agreed to step in and we contacted the dealer on Mr [redacted] behalf and we agreed to help in the cost of the repair with the dealerMr [redacted] was informed of the assistance of both parties and that the selling dealer wanted his repair facility to make the repair in order to keep costs downIt took the repair facility some time to get the disabled vehicle towed to their shopAt no time did National Warranty state that they were supplying an engine for repairThe repair facility informed us that they had found a used engine and we agreed to that repairIt has been difficult to make contact with the repair facility, please see attached claim notesWe have made every attempt to keep this repair moving forward including responses to Mr [redacted] After we were finalizing the used engine costs we were informed that there would be no labor warranty for the engineThat is not acceptable so now we had to look at alternativesThe repair facility informed us that they could repair the engine and provide a parts and labor warranty and that’s where we are todayThey have ordered parts for the engine and we are waiting for them to arriveThis repair for Mr [redacted] has been approved and we apologize for any delays but because of the unusual circumstances of this repair some of them could not be avoidedSincerely, Paul D [redacted] Director, Claim National Warranty Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact them to make an appointment for them to review the issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The issue of a bad VVTI valve was discovered before any oil change record discrepanciesWe brought this issue to the service technician at 80k; therefore the part was bad previous to any oil change record discrepanciesPlease review recorded submitted to National Warranty from Lexus of SeattleThis is not a new issue, it was finally diagnosed and NWC is using missing records as a way of denying the claim and keeping our moneyIf denial of claim continues I expect a prorated refund of warranty from date of 80k service.Sincerely, [redacted]

Dear Sir or Madam: The claim for Ms***’s engine repair requires that maintenance receipts be provided showing that the vehicle has been maintained in accordance with the manufacture’s guidelinesPlease see the service contract under VIIIGENERAL PROVISIONS, page five section DWHAT YOUR RESPONSIBILITIES AREIn this process we did not receive the needed records to validate manufacture’s recommended maintenance had been performedOn December 8, we were supplied with maintenance receipts for only half of the required intervals of service neededIn a conversation with Ms [redacted] on Jan18th, she explained that Dennis Dillon service department had recommended that she have the work done and seek reimbursement from National Warranty after she had all of her recordsShe authorized the repairs, contrary to the procedures for filing a claim as indicated on page two of the service contract under “HOW TO SUBMIT A CLAIM”Ms [redacted] should have contacted our office for instructionOn a claim of this nature a field inspector would have been dispatched to confirm the failure and to evaluate the cause and extent of the damageBy Ms [redacted] authorizing repairs without our knowledge we were not able to validate failures or adjudicate the claim as per terms of this agreementWhen necessary and cost effective we may have also supplied parts for this repair had it been determined to be coveredOn January 27th Ms [redacted] provided the remaining five additional maintenance receipts after the repairs were completedAfter review of all the receipts provided, there are two oil changes that are more than 2,miles over due from the factory recommended intervalsBased on the language in the vehicle service contract and a review of the failure I find that the claim was properly adjudicatedHowever, National Warranty will consider splitting the total cost of repairs with Ms [redacted] as a goodwill gestureIf Ms [redacted] agrees to this decision please advise her to call our officeSincerely, National Warranty Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs indicated by National Warranty CorpI will accept half of the cost of $6,879.27)I will reach out to them as requestedSincerely, [redacted] ***

I received a complaint for [redacted] * [redacted] with ID# [redacted] but I am unable to locate a customer in our system with this nameThere is no vehicle or contract information in the letter Can you ask the customer to provide the Extended Warranty Contract# and/or Vin#?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: ***I am rejecting this response because: After talking with several mechanics I still feel that because we don't know for sure which happened first that the warranty should be honored .Sincerely,*** ***

National Warranty Corporation does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalf. However, it has come to our attention that competing businesses or marketers improperly identifying themselves as “National Warranty Company” have
been calling consumers. Because such companies use the generic “National Warranty Company”, if a consumer does an internet search for “National Warranty Company,” the consumer sees contact information for National Warranty Corporation for the top entriesNational Warranty Corporation has tried diligently to identify the entity or entities behind the calls but unfortunately to date has not been able to do so. We have tracked and investigated a number of calls: the numbers have been spoofed. None of the calls were made by or on behalf of National Warranty Corporation. For many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a personNational Warranty Corporation will continue its efforts to identify the companies or marketers behind the calls and will do everything possible to have the calls stopped. If you can provide us with any information that may help in eliminating these calls please contact Suzanne M***, our legal counsel, at 800-942-0400, extension *** Sincerely, Paul D*** Director, Claims National Warranty Corporation

November 21, Revdex.com Station Drive SteDuPont, WA Dear Sir or Madam: The claim for Ms***’s vehicle was denied based on the cause of failureIt was reported by the repair facility that the engine overheating was due to a leaking coolant hoseThe National
Warranty Super Tech service contract covers only the items that are specifically listed under the planCoolant hoses are not a listed componentPlease see page three of the service contract under “Super Tech” for a list of the covered componentsAdditionally, all hoses are excluded from coverage on all our coverage levelsPlease see page four of the service contract under “VIIWhat Is Not Covered”In review of the claim I find that it was properly adjudicatedSincerely, Paul D*** Director, Claims National Warranty Corporation

The claim for Mr***’s engine repair was denied based on the cause of failure. It was reported by the repair facility that the engine had no compression in the #cylinder combustion chamber. Upon further diagnosis and disassembly they found the spark plug electrode for the #
cylinder had broken offImpact marks are seen on the piston top from the broken electrode before becoming lodged between the intake valve and seatAn independent inspection company was assigned to verify cause of failure and extent of damage. The #spark plug failure has caused the valve not to be able to close, allowing compression loss and the failure of the #rocker arm on top of this valve
Please see page four of the vehicle service contract under section VIIWhat Is Not Covered, for the exclusion of spark plugs and section VIIWhat Is Not Covered 1.adamage to a covered part caused by a non-covered part
Based on the language in the vehicle service contract and a review of the failure I find that the claim was properly adjudicated. I regret that we will not be able to assist with the repair
Sincerely,
Paul D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

National Warranty Corporation does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalf. However, it has come to our attention that competing businesses or marketers improperly identifying themselves as “National Warranty Company”
have been calling consumers. Because such companies use the generic “National Warranty Company”, if a consumer does an internet search for “National Warranty Company,” the consumer sees contact information for National Warranty Corporation for the top entriesNational Warranty Corporation has tried diligently to identify the entity or entities behind the calls but unfortunately to date has not been able to do so. We have tracked and investigated a number of calls: the numbers have been spoofed. None of the calls were made by or on behalf of National Warranty Corporation. For many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a personNational Warranty Corporation will continue its efforts to identify the companies or marketers behind the calls and will do everything possible to have the calls stopped. If you can provide us with any information that may help in eliminating these calls please contact Suzanne M***, our legal counsel, at ***, extension *** Sincerely, Paul D*** Director, Claims National Warranty Corporation

July 1, 2015 Revdex.comStation Drive Ste222DuPont, WA 98327 Re: *** *** Service Contract# *** Case # *** Dear Sir or Madam: The claim for Ms***’s engine repair
was denied based on the cause of failure. It was reported by the repair facility thatthe spark plug had blown out of the cylinder head and damaged the coil pack. The Premium Plus vehicle service contract states that spark plugs are excluded from coverage and, as Ms*** already acknowledged, the cylinder head is only covered if damaged by the failure of an internally lubricated covered part. There were no internally lubricated failures thatdamaged the cylinder head. Please see page four of the service contract under section VIIWhat Is Not Covered, for the exclusion ofspark plugs and section VIIWhat Is Not Covered 3.bfor the cylinder head language. Based on the language in the vehicle service contract and a review of the failure I find that the claim was properlyadjudicated. I regret that we will not be able to assist with the repair.Sincerely,Paul D***Director, ClaimsNational Warranty Corporation

National Warranty Corporation does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalf. However, it has come to our attention that competing businesses or marketers improperly identifying themselves as “National Warranty
Company” have been calling consumers. Because such companies use the generic “National Warranty Company”, if a consumer does an internet search for “National Warranty Company,” the consumer sees contact information for National Warranty Corporation for the top entries.National Warranty Corporation has tried diligently to identify the entity or entities behind the calls but unfortunately to date has not been able to do so. We have tracked and investigated a number of calls: the numbers have been spoofed. None of the calls were made by or on behalf of National Warranty Corporation. For many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a personNational Warranty Corporation will continue its efforts to identify the companies or marketers behind the calls and will do everything possible to have the calls stopped. If you can provide us with any information that may help in eliminating these calls please contact Suzanne Moon, our legal counsel, at 800-942-extension ***
Sincerely,
Paul D***
Director, Claims
National Warranty Corporation

I would like to respond to complaint #*** issued to my companyTheincident was researched and we are not sure we did this customer's jobThereis an entry in my scheduling planner for the same last name and city but I have adifferent phone number listed for the customer on April 21, The
job waswritten in to repair, resand and do the stairsI checked all entries from Aprilthrough July of for that last name to no avail.In my 40+ years of experience in this field, I cannot understand why after 11months the floor would buckleThat being said, we would gladly like to comeand take a look at the problemIf the issue is our problem we will certainly makethe repairs necessaryIt is our company's policy to attempt to insure the completesatisfaction of our customers as much as possible.We would like the customer to contact us to attempt to resolve this problemWedid not receive any emails or messages regarding this complaintSo, in order toinsure the customer has our contact information follows ###-###-#### (office).###-###-#### (Doug, owner's cell phone} and the business email address issandenfloorsraioutlook.comThank you

September 16, Revdex.com Station Drive SteDuPont, WA Dear Sir or Madam: The claim for Mr***’s engine repair was denied based on the terms and conditions of the service contract which states that coverage is conditional upon compliance with the vehicle’s
service requirements as recommended by the manufacturerThe contract will not provide coverage if accurate records proving that the vehicle has been maintained according to the vehicle manufacturer are providedThe manufacturer requires engine oil and filter changes every 5,milesWe are missing proof of maintenance at the 80,and 95,mile intervals which represent a gap of roughly 10,miles between engine oil and filter changesPlease see page of the service contract under “Disclosures, 1”, page “VIIWhat Is Not Covered, f.” and page “DWhat Your Responsibilities Are”In review of the claim I find that it was properly adjudicated based on the terms and conditions of the service contractSincerely, Paul D*** Director, Claims National Warranty Corporation

National Warranty Corporation does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalf. However, it has come to our attention that competing businesses or marketers improperly identifying themselves as “National Warranty Company”
have been calling consumers. Because such companies use the generic “National Warranty Company”, if a consumer does an internet search for “National Warranty Company,” the consumer sees contact information for National Warranty Corporation for the top entriesNational Warranty Corporation has tried diligently to identify the entity or entities behind the calls but unfortunately to date has not been able to do so. We have tracked and investigated a number of calls: the numbers have been spoofed. None of the calls were made by or on behalf of National Warranty Corporation. For many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a personNational Warranty Corporation will continue its efforts to identify the companies or marketers behind the calls and will do everything possible to have the calls stopped. If you can provide us with any information that may help in eliminating these calls please contact Suzanne Moon, our legal counsel, at 800-942-extension *** Sincerely, Paul D*** Director, Claims National Warranty Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***