Nationwide Builders, Inc.

The vehicle that the customer
purchased had around 180k on it. The item that the customer wanted fixed was
not covered under the 1 month 1000 mile warranty.  The  Buyer's Guide signed by the customer is attached

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I am rejecting this reply from the business because they are hiding behind paperwork that does not address the situation.  They knew at the time of selling me this vehicle that the Navigation system was not reading the CD (hence the CD was in the glove compartment). The true magnitude of this issue was not known by me (but should have been known by the dealer) that once the battery was disconnected and since the CD could not be read, the scope of the problem was much more than the Navigation system not working. it also meant that the radio, bluetooth, back up camera and surround sensors would not work because the CD was needed to reset all these functions. If they had been an honest dealership, their fix would have been to install a new factory radio or after market which would have cost anywhere from $1,000 to $2,200. I mailed the radio off and had it repaired for $350 and am just asking them to take ownership of their poor judgement in not informing me of this issue.So, they did not disclose all this information upon selling me the truck.  I would expect this from some side of the road dealer, but I trusted Hendricks Honda to be a reputable honest dealership - guess I was just taken advantage of.  Also, the fact that [redacted] spoke to me the day I bought the truck regarding the warranty, he told me they would also consider things other than on the warranty because he would not lose my business due to some small issues not covered.  I'd say $350 is a pretty small issue for a large dealership.Thank you,[redacted]

[redacted]'s $500 partial payment charge will be credited back to her credit card.  Her salesperson will contact her to begin the process.
[redacted]
Hendrick Honda Easley

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Looking forward to receiving my money back soon.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.The letter from SC consumer complaint office does not include any documents about securing the vehicle or financing. After my first visit to the dealership, I did not get any financing information from neither banks nor the dealer on the following week of 4/1/2017. Instead, the dealer told me that none of their banks would like to help me on financing the vehicle since my credit background is not accpetable for them. Therefore, unless I could get an auto loan on my side, otherwise I wouldn't be able to purchase the car and the dealer of course would not release the car without a secured finance, meaning no purchase would happen at that moment. After such incident, I tried to reach out to my own bank and find anotehr dealership that could possibly help me on finance. A few days later, my own bank got me pre-approved auto loan. Again, before I got my own pre-approved auto loan, the dealership failed to help me on financing. This reason is convincing enough to ask my partial payment of $500 back.TL;DR, I need the following information from the dealer in their next response,1. Information of locating the vehicle. (Proof of the dealership had been working hard on my case)2. Information of my financing from the dealer's bank (To show Revdex.com that the dealer failed to help me on financing in the beginning, before I could get my own pre-approved auto loan.)   
 
Regards,
[redacted]

The customers concerns were addressed and the repairs were completed.  Customer did not want the vehicle back.  We purchased the vehicle back for the original selling price less any fees associated with the purchase.