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Nationwide Car Care Center

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Reviews Nationwide Car Care Center

Nationwide Car Care Center Reviews (33)

I have tried to talk to customer about this, when I did get a hold of her she said she would call me back, her boyfriend did call me back The following dayHe told me to expect her callAs of this morning I have not heard back from her.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Thank you, Ron S [redacted]

NATIONWIDE CAR CARE REQUEST MORE INFORMATION ON MR [redacted] TOYOTA RAVTO PROPERLY COME TO A CONCLUSIONWE WOULD LIKE TO REQUEST A COPY OF REPAIRS COMPLETED FROM THE TOYOTA DEALERSHIP AND ANY PICTURES THAT WERE TAKENONCE WE HAVE REVIEWED THIS INFORMATION NATIONWIDE THEN WILL COME TO A CONCLUSION TO THIS COMPLAINT.?

This was the first time we had ever worked on this car and from what the customer told me they had just recently bought the carWe put the manu recommended oil in the car aseat well as the proper amountThe customer told me it hadburned through three quarts of oil after a weekThey didn't call me then, two weeks later it had burned all of the oil out again and the red oil lights came on while driving itWe in no way caused this to happen on a car with almost 200k MIles on itAs I explained to her when she bought it they probably had been putting in way thicker oil to compensate for thisIf the seller did not advise them of this, that is also not our faultIf she would have called me the first time it happened I could have told her to try to put in thicker oil then,

Nationwide needs more information in regards to this complainPlease have the consumer firnish us with the Invoice # and tire sizeThen, nationwide will be happy to respond to this matter

We did not supply the engine, clearly the problem is with the people he bought the engine fromIn our experience the sellers of the engine would be responsible for the labor costs incurred from having to change the engine a second timeIf the engine has failed a block test the problem is internal and will need to be replacedThere is no way we would be responsible for an internal engine failure.

We have already been through this with Mr*** and the *** ***'s officeWe do not warranty customer supplied partsThe engine was provided to us from Mr *** and we were just paid for laborWe have already put in two other parts free of charge and half off on the fuel pump for
customer satisfaction, when a car is overheated like that and then sits for an extended period of time there is going to be issues and things to work out on itLike the rodant nest on the gas tankWe have done all we can for himI have attached a copy of the response to the *** *** office as well

This was the first time we had ever worked on this car and from what the customer told me they had just recently bought the carWe put the manu recommended oil in the car aseat well as the proper amountThe customer told me it hadburned through three quarts of oil after a weekThey didn't
call me then, two weeks later it had burned all of the oil out again and the red oil lights came on while driving itWe in no way caused this to happen on a car with almost 200k MIles on itAs I explained to her when she bought it they probably had been putting in way thicker oil to compensate for thisIf the seller did not advise them of this, that is also not our faultIf she would have called me the first time it happened I could have told her to try to put in thicker oil then,

Nationwide needs more information in regards to this complainPlease have the consumer firnish us with the Invoice # and tire sizeThen, nationwide will be happy to respond to this matter.

From: *** *** [mailto:***@***.com] Sent: Tuesday, July 5, 10:AMTo: 'Revdex.com' Cc: '***@cleveland.Revdex.com.org' Subject: RE: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***. Good morning, This complaint has not been resolved!! I did not receive an email that the business had responded I have not received any messages from the business I DID return the phone call and was unable to leave a message From my perspective I feel the business should reach out to me with a resolution and nothing less Also, because this business was so unprofessional and creepy I do not want to communicate directly with an employee who crossed the line I have not received reimbursement of any kind I just spend 1,with a company and my car was NOT FIXED in any way This case should not be closed Please help! Regards, *** ***@***.com Bush Integrated 216-362-6700FaceBook-iconTwitter-icon

From: *** *** [mailto:***@***.com] Sent: Tuesday, July 5, 10:AMTo: 'Revdex.com' Cc: '***@cleveland.Revdex.com.org' Subject: RE: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***. Good morning, This complaint has not been resolved!! I did not receive an email that the business had responded I have not received any messages from the business I DID return the phone call and was unable to leave a message From my perspective I feel the business should reach out to me with a resolution and nothing less Also, because this business was so unprofessional and creepy I do not want to communicate directly with an employee who crossed the line I have not received reimbursement of any kind I just spend 1,with a company and my car was NOT FIXED in any way This case should not be closed Please help! Regards, *** ***@***.com Bush Integrated 216-362-6700FaceBook-iconTwitter-icon

In regards to Mrs***s engine stalling out, Nationwide only worked the suspension of the vehicle at the time of the vehicle stalling outAs I have explained to Mrs *** via our phone conversation, the last time we physically touched her engine compartment was when she brought it in
for the oil change on 4/27/Almost a month later is when her vehicle started stallingThis is a Honda with over 90k miles, its unfortunate that another problem aroseAs far as the ABS issue, Nationwide replaced the front left wheel speed sensor AT NO ADDITIONAL COST because unfortunately it did not fix her issueNationwide recommended taking it to the dealership for diagnosticShe was told, once they figure out the problem to bring the vehicle back to us and we would be happy to do the work at significantly cheaper cost than what the dealership chargesThe dealerships diagnostic on the ABS light came back as a bad left front Hub Assembly, a part that Nationwide never replaced at allMrs*** took it upon herself to let the dealership fix the issueNationwide is not responsible for her own decisions.

I have attached the invoice as requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Natasha Davis

This consumer response was given to Revdex.com via phone.The consumer said she has spoken with Kelly at the business and has decided to accept the business's offer of a refund of $as a resolution to her complaint

We scanned the low coolant light and found the vehicle had a code for the Coolant Temperature Sensor, along with multiple other codesWe replaced the Coolant Temperature Sensor and the vehicle left our premises with no light onOut of good customer relations, We offers to refund the customer the
$she paid for the Coolant Temperature Sensor. Any questions, Please Call me at ***Thank You,Kelly- Office Manager

We did not drive the customers car on the road at all, we pulled it from where she parked it into the garage, then out to the parking lotWe at no time drive the car on the street to hit any curbsThe hubcaps were like that when they came in

We did not supply the engine, clearly the problem is with the people he bought the engine fromIn our experience the sellers of the engine would be responsible for the labor costs incurred from having to change the engine a second timeIf the engine has failed a block test the problem is internal and will need to be replacedThere is no way we would be responsible for an internal engine failure

I have tried to talk to customer about this, when I did get a hold of her she said she would call me back, her boyfriend did call me back The following dayHe told me to expect her callAs of this morning I have not heard back from her.
Thank you, Ron S***

This consumer response was given to Revdex.com via phone.The consumer said she has spoken with Kelly at the business and has decided to accept the business's offer of a refund of $as a resolution to her complaint

I submitted new document of block engine test results that put forth car engine was defective and Nationwide Car Care Center should beheld accountable for their failure to properly diagnosed the car engine before removing and/or installing. The company also failure to acknowledged the defective product purchase by the consumer after installation nor would the company honor their labor warranty after the consumer complaint of loud noises coming from running engine is a violation of their company policy. I state once again the company failure to properly diagnosed car engine before and/or after installing to acknowledged the product was defective to allowed the consumer to exercise the three (3) year warranty that came with the engine but showed no concern whether or not his vehicle was fixed after taken his hard earn money. I am requesting for the company to honor their warranty policy or reimburse me in the amount of any or all out of pocket expense to have the engine properly diagnosed and the cost to removal the defective product also the cost to installed replace car engine

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * *** ***

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Address: 22101 Lorain Rd, Fairview Park, Ohio, United States, 44126-3314

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