Nationwide Car Care Center

I have tried to talk to customer about this, when I did get a hold of her she said she would call me back, her boyfriend did call me back The following dayHe told me to expect her callAs of this morning I have not heard back from her.
Thank you, Ron S***

We did not drive the customers car on the road at all, we pulled it from where she parked it into the garage, then out to the parking lotWe at no time drive the car on the street to hit any curbsThe hubcaps were like that when they came in.

NATIONWIDE CAR CARE HAS BEEN IN BUSINESS SINCE AND HAS NEVER HAD A PROBLEM LIKE THIS OCCURWE HAVE TALKED TO EACH INDIVIDUAL EMPLOYEE AND EXPRESSED OUR CONCERNS AND CLAIRIFIED THAT THIS MATTER IS AGAINST COMPANY POLICYNATIONWIDE WOULD LIKE TO KEEP A GOOD CUSTOMER RELATIONSHIP WITH EVERY
INDIVIDUAL AND WOULD LIKE TO SETTLE THIS COMPLAINT BY REPAYING THE CUSTOMER THE $THEY PAID FOR THE WHEEL ALIGNMENTALSO, WE WOULD LIKE TO ADVISE OUR CUSTOMER OR ANY CONSUMER TO MAKE SURE THEY RECIEVE A RECEIPT FOR ANY SERVICE RENDERED ANYWHERE IN THE FUTURE

NATIONWIDE CAR CARE REQUEST MORE INFORMATION ON MR*** TOYOTA RAVTO PROPERLY COME TO A CONCLUSIONWE WOULD LIKE TO REQUEST A COPY OF REPAIRS COMPLETED FROM THE TOYOTA DEALERSHIP AND ANY PICTURES THAT WERE TAKENONCE WE HAVE REVIEWED THIS INFORMATION NATIONWIDE THEN WILL COME TO A
CONCLUSION TO THIS COMPLAINT.?

I have attached the invoice as requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
Natasha Davis

? We have already been through this with Mr*** and the *** ***'s officeWe do not warranty customer supplied partsThe engine was provided to us from Mr *** and we were just paid for laborWe have already put in two other parts free of charge and half off on the fuel pump for
customer satisfaction, when a car is overheated like that and then sits for an extended period of time there is going to be issues and things to work out on itLike the rodant nest ? on the gas tankWe have done all we can for himI have attached a copy of the response to the *** *** office as well.? ?

I have not received anything from nationwideThere has been no resolution

We scanned the low coolant light and found the vehicle had a code for the Coolant Temperature Sensor, along with multiple other codesWe replaced the Coolant Temperature Sensor and the vehicle left our premises with no light onOut of good customer relations, We offers to refund the customer the
$she paid for the Coolant Temperature Sensor.? ? Any questions, Please Call me at ***Thank You,Kelly- Office Manager

I submitted new document of block engine test results that put forth car engine was defective and Nationwide Car Care Center should beheld accountable for their failure to properly diagnosed the car engine before removing and/or installing.  The company also failure to acknowledged the defective product purchase by the consumer after installation nor would the company honor their labor warranty after the consumer complaint of loud noises coming from running engine is a violation of their company policy.  I state once again the company failure to properly diagnosed car engine before and/or after installing to acknowledged the product was defective to allowed the consumer to exercise the three (3) year warranty  that came with the engine but showed no concern whether or not his vehicle was fixed after taken his hard earn money.  I am requesting for the company to honor their warranty policy or reimburse me in the amount of any or all out of pocket expense to have the engine properly diagnosed and the cost to removal the defective product also the cost to installed replace car engine.

This was the first time we had ever worked on this car and from what the customer told me they had just recently bought the car. We put the manu recommended oil in the car aseat well as the proper amount. The customer told me it hadburned through three quarts of oil after a week. They didn't...

call me then, two weeks later it had burned all of the oil out again and the red oil lights came on while driving it. We in no way caused this to happen on a car with almost 200k MIles on it. As I explained to her when she bought it they probably had been putting in way thicker oil to compensate for this. If the seller did not advise them of this, that is also not our fault. If she would have called me the first time it happened I could have told her to try to put in thicker oil then,

Nationwide needs more information in regards to this complain. Please have the consumer firnish us with the Invoice # and tire size. Then, nationwide will be happy to respond to this matter.

NATIONWIDE CAR CARE HAS BEEN IN BUSINESS SINCE 1981 AND HAS NEVER HAD A PROBLEM LIKE THIS OCCUR. WE HAVE TALKED TO EACH INDIVIDUAL EMPLOYEE AND EXPRESSED OUR CONCERNS AND CLAIRIFIED THAT THIS MATTER IS AGAINST COMPANY POLICY. NATIONWIDE WOULD LIKE TO KEEP A GOOD CUSTOMER RELATIONSHIP WITH EVERY...

INDIVIDUAL AND WOULD LIKE TO SETTLE THIS COMPLAINT BY REPAYING THE CUSTOMER THE $50 THEY PAID FOR THE WHEEL ALIGNMENT. ALSO, WE WOULD LIKE TO ADVISE OUR CUSTOMER OR ANY CONSUMER TO MAKE SURE THEY RECIEVE A RECEIPT FOR ANY SERVICE RENDERED ANYWHERE IN THE FUTURE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]