Nationwide Coin & Bullion Reserve Inc

Mr*** had sent NCBR coins for a trade for other coins, This trade was conducted and coins shipped to Mr*** We contacted Mr*** after his complaint he has not sent or provided any specific information to investigate his complaintIn our conversation Mr*** did inform our office of
problems with another coin company, perhaps that is who his complaint might be withWithout specific dates and items purchased, his allegations are difficult to fully respond

Revdex.com:
This letter is to inform you that Nationwide Coin & Bullion Reserve Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/7/4:54:PM and assigned ID ***
Regards,

I saw a add for 1/oz gold coins for $1, from Nationwide Coin & Bullion Reserve This seemed like a very reasonable price since the spot price of gold was right at that price I called them and placed the order, there was a very reasonable charge for shipping and handling ($38.00), which I accepted They did try to sell me some other coins that I declined, but there was no problem, they took the order and a couple of weeks later I received the coins I had no problems I think its the best gold deal out there right now

Revdex.com:
This letter is to inform you that Nationwide Coin & Bullion Reserve Inc has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/4/and assigned ID ***
I was contacted by management the day following my
complaint and I today received my original order via over night shipment
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** [mailto:*** Sent: Saturday, February 14, 5:PMTo: drteamSubject: complaint
TO WHOM THIS MAY CONCERN, I AM WITHDRAWING THE COMPLAINT, THE ISSUE I HAD WITH THIS COIN CO HAS BEEN RESOLVED, THANKS FOR YOUR HELP!
*** ***

As is the case with all NCBR coin purchases, NCBR stands behind its coin
pricesAny customer should contact NCBR customer service Sales Manager prior to
filing a complaint wherein customer concerns may be
resolved immediately
and faster
The Director of Compliance spoke with Mr*** and all
have agreed on returning the purchased coins and a full refund being issuedReturn
instructions have been sent to Mr*** via Federal Express delivery

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Please see the complaint response filed earlier todayI will respond more accordingly Consumer has added items not in original complaint, to which I have responded agreeing to newly request to return additional items not specifically requested in original complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** *** Sent: Saturday, November 28, 4:PMTo: drteamSubject: ID ***/NCBR Final Settlement November 28, Thank you for you timely response. Just as you stated on October 26, 2015. By November 16, Nationwide Coin & Bullion Reserve, Incprovided a full refund for the coins listed on the invoice numbers referenced above. *** ***

If any c**tomer has an issue please call NCBR sales
manager, *** ***
In this case, as well as all other cases of c**tomer
requests for a refund, we stand behind our coin(s) and will issue a refund to a
c**tomer when the c**tomer has returned the coin(s) purchased
NCBR has received the returned coin and issued a
refund for said coin purchased, the refund confirmation # ***Since NCBR
never had a full knowledged opportunity to issue a refund this complaint
should be dismissed
It should also be noted that sales representatives do
**e their “real names” and all c**tomers who return their coin purchases receive
their full refund

*** *** *** *** Sent: Thursday, September 22, 10:AM*** *** *** *** *** *** *** ***
*** *** *** ***Subject: RE: *** *** cancellation and full refund/ Revdex.com complaint ID *** Your request for other coins purchased from NCBR to be returned and refunded is allowed with no problem The other coins may be returned in the same manner as other coins wereIf you need any further information please email me Thank you Donald *** Director Nationwide Coin & Bullion Reserve, IncSDairy Ashford, Suite Houston, TX (281) 977-0472-Direct Phone (877) 817-1220-Main Phone (281) 531-1380-Fax

If
any customer has an issue please call NCBR sales manager, Eric ***
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In
this case, as well as all other cases of customer requests for a refund, we
stand behind our coin(s) and will issue a refund to a customer when the
customer has returned the coin(s) purchased
NCBR
has received the returned coin(s) and issued a full refund for said coin(s)
purchased, the refund confirmation # *** on September 30, Since NCBR
never had a full opportunity to issue a refund this complaint should be
dismissed

I received Nationwide Coin & Bullion Reserve's flyer with a mail order, and thought the introductory gold & silver coin offers to be a good value I placed the maximum (coin) order for both the silver & gold coins on Nationwide's website for credit card payment, but the order was not immediately confirmed I was notified instead to expect a phone call, apparently for the order confirmation and billing/shipping info Meanwhile I tried to locate a Revdex.com listing, which is a real challenge since no address is listed on the flyer I called the toll-free number on the flyer and ask for their address and was immediately huon I found their location from *** ***, which turns out to be *** * *** business outlet where they apparently receive mail Revdex.com lists their location down the same street a small distance, but in a suite in an office building plaza Seems like a strange place for a coin shop that claims years of combined experience, and grandiose expertise in coin investment counselling Thinking that this smells of a boiler room scheme, I called the non-toll-free business phone number and explained my difficulty getting a Revdex.com listing without an address and the respondent mumbled the Post & Parcel outlet address, then immediately hung up Revdex.com lists them as A+, but as non-Revdex.com RegisteredRevdex.com shows two positive reviews and one negative review involving triple billing of a credit card I still do not know what to think about trying to complete this apparently good-bargain purchase, but since they just called, I completed the order Percy *** gave me no confirmation number for the order, but can use *** dispute resolution service if things turn sour As expected, I got the hard-sell pitch for additional collectible coin purchases, but that's why they make these introductory sales bargains If this order arrives as promised, I'll have another source for my frequent bullion acquisitions, provided they cease & desist with the hard-sell technique

Better B**iness Bureau:
I have reviewed the response made by the b**iness in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** *** *** Sent: Sunday, July 26, 11:AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
I have received a refund from the merchatook lomger than expected

Be careful with this company I paid with my American Express card for a $order, and they charged my credit card three times for the same order Obviously a vendor trick to get more resources up front and call it a "mistake."
Now I have to contest the charges with American Express, a real pain in the but in time and effortI tried to call them to complain, but fruitless of courseI got an offer in my BottomLine Personal subscription welcome packet for a pretty good deal on gold coins I intend to let BottomLine Personal know about my experience

The initial complaint requested to plce *** *** on the DO NOT CALL list which was done promptlyIn addition a request to return coin and have credit card charges refundedThis was done promptly and refund has been paid and receivedThis was a portion of the request:
"Here are the charges that are to be removed from *** credit cards:
*** ***: $(posted 8/9/16) and $(posted 8/8/16) for a total of $*** ***: $(posted 8/9/16) and $(posted 8/8/16) for a total of $
Thank you very much for your helpI will consider this matter closed when I see the charges (totaling $6400) cleared from both credit cards."
All requests were met and in a very timely manner
After meeting all request a request is made to refund another purchase which NCBR is willing to doInstructions have been sent to achieve this as well

Sent: Wednesday, November 04, 2015 12:21 PMSubject: ID [redacted] Tracking of Nov 4th Packages mailed to [redacted] at NCBR, Inc...

  There is an open [redacted] Case:  Investigate Number [redacted]

I recently bought 10 1/10 oz gold coins from this company at a very good price. I was wary of this purchase because of the less than stellar reviews and low price. Since I used a credit card I felt protected enough to make the purchase.
I was surprised that the order call went well with no bait & switch. My credit card was charged right away though I was told to expect 2-weeks shipping. Still a little nervous, I planned to call & check on the order after two weeks, but the package arrived two weeks to the day after the order was placed. The 10 coins arrived FedEx with signature required and were all 2016 US coins as ordered. Nicely packaged in plastic flip holders. My buying experience was A+.

As is the case with all NCBR coin purchases, NCBR stands behind its coin
prices. Any customer should contact our customer service Sales Manager prior to
filing a complaint wherein customer concerns may be...

resolved immediately
and faster.
The Customer Service Sales Manager spoke with Ms. [redacted] Shepherd and all
have agreed upon on returning some of the purchased coins and along with a full refund on the returned coins. Customer is to return the coins to NCBR wherein the coins will be verified and refund processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
sans-serif;">[redacted] Sent: Thursday, September 22, 2016 2:28 AM[redacted]Subject: RE: [redacted] cancellation and full refund/ Revdex.com complaint ID [redacted]
 
This is to confirm that we have received the $6400 refund listed below. This is a good start, but I am by no means completely satisfied, as the overall problem still exists.
 
Nationwide Coin and Bullion Reserve employs “account executives” such as “Larry [redacted]” who use persistent, high-pressure, badgering techniques designed to squeeze as much money as possible out of innocent, gullible elderly people like my 89-yr-old mom, Lyla. This is unconscionable. I am stunned that people like this are allowed to continue to do “business.”
 
I would like Don [redacted] to offer to allow us to return for full refunds the other $5985 worth of coins that [redacted] was persuaded to buy over the past few months. These coins have never been taken out of their protective plastic cases and are in perfect condition. Please see invoice NCBR-137149 dated 4/8/2016 ($2990.00) and invoice NCBR-141352 dated 7/9/2016 ($2995.00). Please tell me how to proceed with the return and refund.
 
Don [redacted] states that [redacted] has been placed on the DO NOT CALL list. Again, this is a good start, but I want to hear him state that “Larry [redacted]” specifically will never call, harass, intimidate, or in any other way stalk [redacted] (or anyone else) ever again. 
Regards,