Nationwide Coin & Bullion Reserve Inc

Agreed to buy a coin told her state hold the credit card number so we could think about it and they went ahead and charge the credit card without her permission and it took weeks to get the money back on your credit card obviously a way to get money upfront for their business when we called they said they had no customer service department no billing department and also said that they fired the guy that did this to our card sent us a crazy letter saying that they fired him everything was so shady bad bad business I would say scam alert on this one

We have honored customer request to refund the full purchase price per his request.

Once again NCBR policy of refunding full amount is still our normal and customary protocol. The customer did not speak with proper person to process his refund. I spoke with customer and refund is completed.
mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The refund  was issued Monday 2/9/2015 for the total
amount of $11,980.00. With authorization number [redacted]. I trust this close this matter

This complaint was submitted prematurely as the$50  refund had already been entered when requested.
Customer called in to point out a billing error. Customer was told the refund would be made but would take a couple of days to verify the correct figure and a few more days for the...

actual refund to appear on his credit card. While the explained  verification and refund payment submission was happening, Customer then submits his complaint prematurely to the Revdex.com. The refund of $50.00 was made and confirmed with authorization # [redacted].
NCBR has done all it was requested to do in a timely manner.
This should not count as a valid complaint as resolution was already in place without necessity of the Revdex.com, the credit card refund was already entered and done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this monetary resolution would be satisfactory to me.  However, I will not be completely satisfied until this business ceases to use high-pressure, badgering sales tactics which prey on gullible people, such as the elderly. I will not be satisfied until "Larry [redacted]" apologizes (through Don [redacted]--I want no contact whatsoever with "Larry") to my husband for being so shockingly rude to him on the phone, and to my mom for sweet-talking (conning) her into spending way more money than she set out to spend initially. There is no way to justify these despicable business practices.

A refund check has issued and returned to Mr[redacted]. He acknowledged receipt of the check and states he still has NCBR in  a favorable light. This complaint should be...

dismissed.

Sent: Friday, October 21, 2016 12:24 PM NCBR has been in contact with Mr. [redacted] and made arrangements for the return of the coin(s) and issued a full refund on October 20, 2016. Customer was happy with this...

arrangement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I would also like to note that the company never told me they would refund overcharged amount. After one week and not receiving refund I filed complaint. If not for the Revdex.com I feel the company
would have drawn this out until I disputed charges with my credit card company.
Thanks for being there,
[redacted]

Nationwide Coin & Bullion Reserve, Inc. stands behind the
coins sold to customers. This customer and NCBR have finalized the return of
coins and full refund. Return instructions have...

been emailed to customer.
Compliance Director and customer have spoken and emailed several times to
resolve to customer satisfaction. Customers should contact Floor Manager, Eric
[redacted], when desiring to return coins and avoid any complaint issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your assistance.

From: Don Fogo Sent: Tuesday, January 12, 2016 10:57 AMTo: [email protected]'; drteamCc: Don FogoSubject:...

[redacted]   The above referenced complainant has attempted on many occasions to purchase the 1/10 oz. Gold American eagle coins from Nationwide Coins. The ad in question as well as all of the ads by Nationwide Coin & Bullion Reserve limits any advertised coins to ten per household. This limitation is prevalent in ads of other coin companies. This complainant has attempted many times to purchase these coins and this attempt is not equitable as he is trying to take advantage of the situation. He has already purchased ten (10) coins previously and does not deny it. We wish Mr. [redacted] the best but the limit is a well known fact in the coin business and must be strictly adhered to for the integrity of all concerned. I do not see any violation for following the advertised limitaion. Donald Fogo Director Nationwide Coin & Bullion Reserve, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
My initial complaint stands as filed.
Regards,
Paul