Nationwide Credit Corporation

Good afternoon- In response to [redacted] 's complaint, we have attached our letter for review If you have any additional questions, please feel free to contact me at ###-###-#### Thank you Connie G [redacted] ###-###-####

We attached and mailed the letter below and attached to [redacted] ***May 4, [redacted] [redacted] Baltimore, Maryland [redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] ***: Thank you for forwarding the above-complaint to the attention of the Revdex.com We take great care and pride on how we handle our everyday operations and appreciate any and all feedback we can receive regarding such We have concluded our investigation into this matter Our client has informed us that the charges that you incurred for the School of Medicine bill in the amount of $have been written off from the result of a coding discrepancy We hope that we have resolved your concern If you have any questions regarding this matter, please feel free to contact meVery truly yours, Connie G [redacted] HR/Compliance ###-###-#### cc: [redacted] , Revdex.com This communication is from a debt collector attempting to collect a debt and any information obtained will be used for that purpose

December 8, 2015Dear [redacted] : I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (“NCC”) in regards to the complaint filed by [redacted] , NCC is committed to directly assisting consumers with resolving complaints and inquiries amicably, Please be advised that we have sent our response to [redacted] via U.SMail in regards to her complaintWe believe that we have satisfied [redacted] 's desired outcome request by addressing the information provided within her complaint, I have provided [redacted] with my direct contact information should she need any further assistance.For your information and records, enclosed is a copy of our response letter that was sent to [redacted] on December 8, 2015.We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly, Sincerely, Connie GHR/Compliance

May 15, [redacted] The Revdex.com of Metro Washington, DC and Eastern Pennsylvania K Street, NW, 10th Floor Washington, DC Re: RevDex.com Complaint # [redacted] ** [redacted] Dear ** [redacted] : I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (“NCC”) in regards to the complaint filed by ** [redacted] NCC is committed to directly assisting consumers with resolving complaints and inquiries amicablyPlease be advised that we have sent our response to ** [redacted] via U.SMail in regards to his complaintWe believe that we have satisfied ** [redacted] ’s desired outcome request by addressing the information provided within his complaintI have provided ** [redacted] with my direct contact information should he need any further assistance For your information and records, attached is a copy of our response letter that was sent to ** [redacted] on May 15, We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly Sincerely, [redacted] HR/Compliance ###-###-#### Enclosure

In order for us to investigate this matter, we need to know the name of the person who received the services or incurred a bill We also need to know from where the services where performed and when Thanks

December 18, [redacted]
class="MsoNormal" "margin-bottom: 0.0001pt;">The Revdex.com
of Metro Washington, DC and Eastern Pennsylvania
K Street, NW, 10th
Floor
Washington, DC Re: RevDex.com Complaint #[redacted]
Dear [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation ("NCC") in regards to the complaint filed by [redacted]NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicablyPlease be advised that we have sent our response
to [redacted] via U.SMail in regards to her complaintWe believe that
we have satisfied her desired outcome request by addressing the information
provided within her complaintI have provided [redacted] with my direct
contact information should she need any further assistance
For
your information and records, enclosed is a copy of our response letter that
was sent to [redacted] on December 18, We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directlySincerely,
Connie
*G[redacted]
HR/Compliance
[redacted]
Enclosure

July 18,
[redacted]
"margin-bottom: 0.0001pt;">The Revdex.com
of Metro Washington, DC and Eastern Pennsylvania
K Street, NW, 10th
Floor
Washington, DC
Re: RevDex.com Complaint #[redacted]
Dear [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation ("NCC") in regards to the complaint filed by **[redacted]NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicablyPlease be advised that we have sent our response to **
[redacted] via U.SMail in regards to her complaintWe believe that we have
satisfied **[redacted]'s desired outcome request by addressing the information
provided within her complaintI have provided **[redacted] with my direct contact
information should she need any further assistance
For
your information and records, attached is a copy of our response letter that
was sent to **[redacted] on July 18,
We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directlySincerely,
[redacted]
HR/Compliance Director
###-###-####
Attachment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have attached the withdrawal from my bank account by [redacted] billing services for the date that I paid this account in full of the $40 plus I also paid a $35 dollar co-pay on the same date (totaling $75). This was back in June of 2015. I have had several instances where I have been double billed by [redacted] and I believe that this is one of those cases, even though I had advised them several times of this on the phone. I had forwarded this issue as well to the office where I paid the balance- please feel free to contact them. Otherwise I will await a direct response from [redacted]-again. Thank you Regards,
[redacted]

May 15, 2014
 
 
[redacted]
The Revdex.com
 
of Metro Washington, DC and Eastern Pennsylvania
1411 K Street, NW, 10th
Floor
Washington, DC  20005
 
                        Re:       RevDex.com Complaint #[redacted]
                                    **.
[redacted]
 
Dear **. [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation (“NCC”) in regards to the complaint filed by **. [redacted]. NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicably. Please be advised that we have sent our response to **.
[redacted] via U.S. Mail in regards to his complaint. We believe that we have
satisfied **. [redacted]’s desired outcome request by addressing the information
provided within his complaint. I have provided **. [redacted] with my direct
contact information should he need any further assistance.
 
For
your information and records, attached is a copy of our response letter that
was sent to **. [redacted] on May 15, 2014.
 
We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directly.
 
Sincerely,
 
 
 
[redacted]
HR/Compliance
###-###-####
 
Enclosure

December 18, 2015
[redacted]
The Revdex.com
 
of Metro Washington, DC and Eastern Pennsylvania
1411 K Street, NW, 10th
Floor
Washington, DC  20005
 
                        Re:       RevDex.com Complaint #[redacted] – [redacted]                          
Dear [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation (“NCC”) in regards to the complaint filed by [redacted]. NCC
is committed to directly assisting consumers with resolving complaints and
inquiries amicably. Please be advised that we have sent our response
to [redacted] via U.S. Mail in regards to her complaint. We believe that
we have satisfied [redacted]’s desired outcome request by addressing the
information provided within her complaint. I have provided [redacted] with my
direct contact information should she need any further assistance.
For
your information and records, enclosed is a copy of our response letter that
was sent to [redacted] on December 18, 2015.
We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directly.
Sincerely,
Connie
*. G[redacted]
HR/Compliance
[redacted]

December 8, 2015Dear [redacted]:
I appreciate the opportunity to respond on behalf of Nationwide Credit Corporation (“NCC”) in regards to the complaint filed by [redacted], NCC is committed to directly assisting consumers with resolving complaints and inquiries amicably,...

Please be advised that we have sent our response to [redacted] via U.S. Mail in regards to her complaint. We believe that we have satisfied [redacted]'s desired outcome request by addressing the information provided within her complaint, I have provided [redacted] with my direct contact information should she need any further assistance.For your information and records, enclosed is a copy of our response letter that was sent to [redacted] on December 8, 2015.We appreciate your time and assistance with resolving this matter and should you need any further information, please feel free to contact me directly,
Sincerely,
Connie G. HR/Compliance

August 22, 2014
12pt;">[redacted]
The Revdex.com
 
of Metro Washington, DC and Eastern Pennsylvania
1411 K Street, NW, 10th
Floor
Washington, DC  20005
                         Re:       RevDex.com Complaint #[redacted] - [redacted]
 
Dear [redacted]:
I
appreciate the opportunity to respond on behalf of Nationwide Credit
Corporation (“NCC”) in regards to the complaint filed by [redacted].
NCC is committed to directly assisting consumers with resolving complaints and
inquiries amicably. Please be advised that we have sent our response to [redacted] via U.S. Mail in regards to her complaint. We believe that we have
satisfied [redacted]’s desired outcome request by addressing the information
provided within her complaint. I have provided [redacted] with my direct
contact information should she need any further assistance.
 For
your information and records, attached is a copy of our response letter that
was sent to [redacted] on August 22, 2014.
We
appreciate your time and assistance with resolving this matter and should you
need any further information, please feel free to contact me directly.
 Sincerely,
  
Connie
*. G[redacted]
HR/Compliance
[redacted]
 
Enclosure

Good afternoon-
In response to [redacted]'s complaint, we have attached our letter for review.  If you have any additional questions, please feel free to contact me at ###-###-####.  Thank you.  Connie G[redacted] ###-###-####.

We attached and mailed the letter below and attached to [redacted].
May 4, 2015
[redacted]...

[redacted]
Baltimore, Maryland 
[redacted]
                        Re:  Revdex.com Complaint #[redacted]
Dear [redacted]:
Thank you for forwarding the above-complaint to the
attention of the Revdex.com.  
We take great care and pride on how we handle our everyday operations
and appreciate any and all feedback we can receive regarding such. 
We have concluded our
investigation into this matter.  Our
client has informed us that the charges that you incurred for the School of
Medicine bill in the amount of $50.00 have been written off from the result of
a coding discrepancy.  We hope that we
have resolved your concern.
If you have any questions
regarding this matter, please feel free to contact me.
Very truly yours,
Connie G[redacted]
HR/Compliance
###-###-####
cc:  [redacted], Revdex.com
This communication is from a debt collector attempting to
collect a debt and any information obtained will be used for that purpose.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The college action was against my wife, [redacted]. It was in regard to a Dr bill from her emergency room visit to [redacted] medical center. I do not know the Dr group name for sure because the two times we called the collection agency we were given two different group names. The collection agency refused to give us any other information. They even called my wife to try and collect from us after I talked to the hospital and had the bill taken care of. This complaint is not finished. Please investigate further.
Regards,
[redacted]

Review: I called the number on a collection notice and a prerecording said my conversation would be recorded. A person answered and said my conversation would be recorded. I was ask my account number and ask about my inquiry. I said I would like to set up payment to pay a bill. I was told that the payment could be set up in a 1 year term. An amount was given of $123.37. I said I was hoping to get the monthly payment to $100.00 per month. He answer if that is all you can pay then that is all you can pay. He then said he would transfer me to someone that could help. The line was transfer to a broken message so I called the original number again. The person whom answered apologized and transferred me again. A message came on to leave a message. I hung up and called the original number again and was told that I needed to talk to [redacted]. I said I would try latter. The next day I spoke to [redacted] and was told I could not pay for one year but only 6 months. I told him want I was told by the first person and he said that no one told me that. I said yes I was told that and he even given an amount of 129.37 per month for one year. He said anyone can do math, no one here told you that. I said yes they did and hung up.

I do not appreciate being called a liar. This business has many times said my conversation is being recorded. They have no business talking to someone in this manner.Desired Settlement: I would like this company to listen to the record conversation I had with both the original person I spoke with and with [redacted]. I want a letter stating that [redacted] was talk to about how to speak to humans. An apology for being referred to as lying. I would like to set up payments according the original 12 months payment I was told I could do. But I will not work with [redacted] again.

Business

Response:

Attached is our response concerning [redacted] - #[redacted]. Please let us know if we can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for being there for the consumer!

Regards,

Review: NCC say they are a collection agency. They say they are trying to collect a ER doctor bill from June of 2014 for $494. We have never received a bill from the doctors group or from the collection agency. NCC claim they have sent us at least one bill, we never received it and the phone calls began before they sent us the bill. When I talked to NCC, the first DR. group they gave me doesn't even operate in the state that my daughter was in for medical care. The second name of the group they gave me today, when googled does not exist, they are a technology company. We have no problem paying the bill, but this whole process has been very suspicious and out of the ordinary, and now NCC is threatening to start running my wife's credit. We are going to dispute this charge with the credit agency but I do not think this bill exists and NCC has made it up trying to get us to pay a bill that either already paid or doesn't exist. This has happened to my wife before with fake bills from debt collectors from companies that do not exist.Desired Settlement: I want to find out if this bill is real, find out why we never received a bill, why the calls began before the bills were sent out and why this whole process is very out of the ordinary for debt collectors. And to have my wife's credit history fixed if it has been affected.

Business

Response:

In order for us to investigate this matter, we need to know the name of the person who received the services or incurred a bill. We also need to know from where the services where performed and when. Thanks.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The college action was against my wife, [redacted]. It was in regard to a Dr bill from her emergency room visit to [redacted] medical center. I do not know the Dr group name for sure because the two times we called the collection agency we were given two different group names. The collection agency refused to give us any other information. They even called my wife to try and collect from us after I talked to the hospital and had the bill taken care of. This complaint is not finished. Please investigate further.

Regards,

Review: When returning a call received from NCC I was asked to provide the last 4 digits of my SSN for identity verification. I then asked if the individual had my entire SSN in front of him, to which he replied, "Yes". I then asked why he would have access to my entire social security number as it is entirely illegal for this to be the case. The individual then became extremely aggressive while I repeatedly requested to speak to a supervisor or manager and finally hung up on me. I called back numerous times, requesting to speak to a manager or someone in their legal department or headquarters. No return phone call has been received after leaving messages and after numerous attempts to reach someone about this issue.Desired Settlement: I would like NCC to disclose their identity protection measures, acknowledge that full SSNs are provided to call center workers and to correct this serious breach of protection of personal data.

Business

Response:

January 10, 2014

Review: I had received notice of a hospital bill that I wasn't aware of had been sent to a collection agency. The agency it was sent to was listed as Nationwide Credit Corporation. Letter stated to take care of balance in full with 40 days or it would be reported to the 3 main credit bureaus. I called to make the full payment on this account well before my 40 days was up. I called in and spoke with a [redacted]. I told him of my circumstance and he stated that I would be able to pay with my HSA card as it was a medical item. I used entire balance of funds I had available on my HSA account and then paid the difference with my debit card. Both payments were confirmed by this employee and he told me everything was taken care of. He assured me this would not be reported on my credit report. Well about 2 weeks go by and I get an alert saying I had a new collections on my credit report. It was Nationwide Credit Corporation reporting the full balance minus what my debit card payment for balance owed.

I called this company back right away and spoke with Larry again, I explained what was happening and he looked into it. Come to find out he stated to me that it was a problem on their end and that their accounting department forgot to run the HSA card information I gave them. Them forgetting to run this card is what caused a unpaid balance on the collection, which in effect, caused it to be reported on my credit report. He apologized for the error and said he would talk with his manager. He came back on the phone after a few minutes and stated that his manager would see that this trade line be removed from my credit report, as well as mail me out a letter stating it was an error on their part and they would take care of it. He also stated to me that he would personally try running the card again on Monday morning (April 7th) , as it was a friday afternoon (April 4th) when I called. I stated that since it had been a couple of weeks, the remaining balance on my HSA account was no longer the full balance needed that he was going to run, that it was a few dollars cheaper. He told me not to worry about it and that he would talk with his manager again. He told me he would run the card for the secondary amount I told him that was available and for the inconvenience he would waive the few additional dollars to close the account out and show as paid.

Well another week and a few days went by and I never received a letter in the mail like he told me his manager would send, my HSA card has still yet to be ran so the payment was never taken like they said it would be and this trade line is still reporting on my credit report. This entire problem is the cause of their business practices and their failure to follow through. I gave them all needed information and with enough time to settle problem before it hit my credit report. I would like this resolved.Desired Settlement: I would like their trade line removed from my credit report and account showing paid

Business

Response:

May 15, 2014

Review: NATIONWIDE CREDIT CORP has collections against me on my credit report. I'm not a resident of Virginia but rather a resident of the State of Texas. I have tried several times of contacting Nationwide about this matter to resolve it to no success.Desired Settlement: I want NATIONWIDE CREDIT CORP to remove the collections against me from my credit report or contact me to resolve this matter.

Business

Response:

August 26, 2013