Nationwide Furniture, Inc.

Thank you for reaching out to us regarding this matter. The technician has spent several days at your home attempting to resolve this matter and after purchasing additional equipment to assist at no charge to you, it has been discovered the problem with your water heater is the unit
itself. This unit was provided by you, we are not able to warranty that equipment. The company who provided the water heater has determined they will be sending you another unit at no charge which we will install at no charge to you. At this time, due to the hours spent by our technician, equipment purchased, and the problem with the installation being the water heater and not something done incorrectly by the technician we cannot discount the work that has been done. As soon as the new unit comes in we will come and install it again at no additional charge

I spoke with Ms.*** on and advised that, as was her complaint, she was overcharged in error by $and that we would be refunding that amount She was extremely THRILLED with this resolution and thanked me again and again At that time I advised her that checks were issued
and cut once a week and this refund would go out in the mail the following week, the week of July This check will be in the mail tomorrow afternoon July 19th and the customer should receive by the end of the week

OMG I THOUGHT WE HEARD THE LAST OF THESE PEOPLE I THINK WE'VE MET *** *** *** ** ***.THEY ARE *** BENT ON RUINING OUR BUSINESS.I WE'VE DONE EVERYTHING POSSIBLE TO MAKE THEM HAPPY TO NO AVAIL WE'VE BEEN IN CONTACT WITH*** AND ***S OFFICE TRYING OUR BEST TO RESOLVE THIS MATTER.HER BOYFRIEND BAD MOUTHED US ON FACEBOOK SAYING WE SELL STOLEN CARSI HAD TO BLOCK HIM.SPEAKING OF STRESSMERRY CHRISTMASWE'VE BEEN HERE SINCE 1965, *** WAS VERY HELPFULTHEY UNDERSTOOD MISTAKES HAPPEN THEY SEE IT EVERYDAY*** SAID THEY'RE BACKED UPI DON'TKNOW IF MlLL.ARD COULD BE OF HELP OR NOTWE SHOULD BE HAPPY THESE CUSTOMERS ARE FAR ANDFEW BETWEEN.SHE WANTED HER TITLE BUT HER BANK GETS THATWE TALKED TO THEM ALSOPRAY THAT THIS COMESTO AN END SOONYOURS TRULY BLANCHE B*** & SONS, BREISCH‘S AUTO SALES

[Talked to *** one week ago to day,she offered a settlementI accepted it but have yet to receive the check. *** ***
***]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

When we do a furnace tune up for our customers early in the season when the A/C will still be used intermittently we will do a visual inspection of the outside cooling unit This inspection is only to make sure there are no weeds or other growth developing around the unit so as to ensure
proper ventilation Nothing else is done during this process There was absolutely no malicious intent to compromise this customer's outside A/C unit This customer's A/C is years old The capacitor is weak which is causing the compressor to only run intermittently However, it is our goal to ensure every customer be 100% satisfied with all aspects of our services We will be contacting this customer to return to the home to replace the capacitor at no charge, however due to the age of the system we will be unable to warranty the replacement part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On the afternoon of March 7th I received a call from a Tom Drexler Employee, responding to my concerns, I was t***ful for the opportunity to have a discussionAt the end of the conversation the employee was to check with a Manager and call me back concerning their decision with regard to a resolution of my issuesI have not received a return call, their account of that conversation is not exactly what I recall was said. Documentation beats conversation, so I will try againI have only requested a refund in the a*** of for a faucet that was moved by their company, their plumber told my wife he could move it and gave a priceMy wife approved the cost, at the END of the job their plumber tells my wife it didn't work out, and that the sink shapes were different sizes so the stem for the sink stopper could not be installedThe employee had the opportunity to see the sinks prior to the quote, my wife approved the price on his statement it could be done, not 90% done 100% doneAdditionally I requested a partial refund of for the toilet removal to align the cost of that service with what seems to be an industry average cost onlineThese exact details are found in the "desired settlement" section of my original complaintThat's a refund request of that has never changed. On the phone call of April 7th the Tom Drexler employee offered to come back to our house for free to install a new faucet if we would agree to buy one, I explained on that call I did not want to buy a new faucet and that's why I had one movedI told the employee if they would kindly refund my money since the job was not completed as promised I would have the money to buy a faucet and would install it correctly myselfI never said I had had one installed for 325.00, in fact their partially installed faucet is still in place if a representative of the Revdex.com would like to come see it to confirm this detail.I do not recall stating my wife was "not qualified" I do recall stating my wife approved the quote based on their plumbers promise to move and fully install the faucet on the new sink, and that my wide approved the toilet removal cost based on their written code of ethics presented to herTheir pricing is not ethical in my opinion, when researched against other local plumbers for the same serviceI do recall saying my wife is not a qualified plumber and had to put her trust in the Tom Drexler plumbers statement that he could fully move, and properly install the faucet,I did contact their office prior to contacting the Revdex.com, and as stated above, documentation beats conversation. So I sent an email on 3-25-at 10:AM expressing my concernsThe email was not returned to me by their server as "undeliverable" so I can only conclude they received itI am happy to provide a copy to the Revdex.com if needed.I find it interesting that they in some way seem to be directing blame back at us in their response to the Revdex.comI have not asked for more than I asked for in my original complaint to the Revdex.comI have not installed a new faucet for 325.00, my wife approved the work on their promise it could be fully and properly installed, and that their pricing followed a code of ethics, I did send an email to them prior to the Revdex.com complaintIt is also interesting that they are asking "Please advise what steps we should take at this point" and cannot figure it out themselves.Their failure to call me back as promised, as well as their failure to read and understand my initial complaint, and to think I requested more on our call than in my written request shows their lack of attention to detail.So to help out I will Advise what steps to take at this point: Keep the money, I will take to social media and word of mouth with my friends, family and neighborsTake your Torch Award billboard down from I-you charge for jobs and do not fully complete them as promised, and your charges are well above industry average for this area.Had you called me back like we agreed on the 7th we likely could have come to a resolutionI have no calls from your company on my call log and no voice mails since that initial conversation.Best of luck to you, enjoy your 525.00.Please close my complaint as unresolved.Regards,*** ***
Regards,
*** ***

*** *** ***
*** *** *** *** *** *** **
*** *** ** *** ***
*** *** This complaint has been resolved. We went out to the customer’s home and surveyed the work. Based on our findings, we have deducted the
$2,as requested from her bill

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[redacted], thank you so much for reaching out to us regarding your concerns with the pricing on the plumbing work you had done in June of 2017.  Our coordinator has made attempts to reach you to discuss this concern multiple times.  If you could please reach out to her the office number is...

[redacted] and her name is [redacted].  We take these types of inquiries very seriously and want nothing more than to make sure you are 100% satisfied with the work that was done.  I do show there was a quote given in advance for the work to be done, however there were some slight changes that were made to the amount of work that was needed which increased that amount by $516.20.  Since our policy is to honor up front pricing we are willing to refund that amount to you.  If this is acceptable please again reach out to [redacted] so we can get this refund processed for you.  Thank you again for your feedback and we hope we are able to get this taken care of to ensure your happiness with our services.

Ms. [redacted],Tom Drexler Plumbing takes any suggestion that our employees are not conducting themselves according to the highest ethical standards very seriously. I will be launching an investigation into this matter immediately and will have a representative reach out to you asap. In the meantime,...

please feel free to call and ask for me directly should you have any questions.

After the first tech was out he did unclog the drain and the homeowner agreed with him that is was clear.  At that time, the tech noted that he recommended a camera inspection of the line and the customer refused.  If the other company ran the line out 75 ft and hit a blockage then that is...

an indication of issues with the sewer line.  If the first tech out ran water for 5 minutes as the customer had stated, that is plenty of time for whatever he knocked loose to travel down the sewer line and get into [redacted]'s system.  It is our contention that the second blockage was a different issue all together.In order to maintain customer satisfaction we are willing to refund the cost of our service call, $363.95

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

03.25.16:  Our plumbing technician, [redacted],  went out to the home.  The request was to have a faucet moved from one bathroom to another and to have a toilet unbolted from the floor and moved to the garage.  They then wanted us to come back later and install the toilet...

back after their remodel.  When moving the faucet from one sink to another [redacted] determined that the facet was not going to line up in the other sink and that the stopper would be inoperable.  He explained this to the wife, who was they only one there at the time.  She said that was fine, go ahead and move it.  [redacted] moved the faucet and removed the toilet as requested.  Everything was fine when our technician left the home.Cost:Move and install faucet - $328.00Remove commode and reset (later) - $255.00Total:                $583.00-10% discount  $58.00Total Invoice: $525.00The next thing we received on this job was this Revdex.com complaint.  They never contacted our office at all.  One of our representatives contacted the customer and we offered to install another faucet for free if they wanted to purchase one and to refund half the cost of the toilet ($127.50).  Mr. [redacted] told our representative all of his dissatisfaction and when she advised him that his wife had approved all of the work he said that “she was not qualified”.  He then said that they went ahead and had the faucet replaced themselves and it cost $325.00.  He would like the$325.00 reimbursed to him as well as half the cost of the toilet $127.50.  This is $452.00 which is more than his initial request of $397.50 in his Revdex.com complaint.Our office was never contacted to try to resolve this issue initially, the work was approved by the wife, and now the customer is asking for more money to be returned.Please advise on what steps we should take at this point.T[redacted] you![redacted] [redacted]Customer Care Manager

We are very sorry for the unfortunate circumstances which have hindered the operation of your furnace.  I have thoroughly reviewed the account as well as listened to the recorded call you made from 11-30-2017.  Our technician did not turn off your furnace.  We do have a signed...

liability release form on file stating you were informed of the dangers of continuing to operate your furnace which is the only reason the technician did not turn it off completely.  Based on your call on 11-30-2017 and the discussion with our customer service representative you confirmed the unit was not off, however it was experiencing intermittent performance issues.  You requested we send someone out to check the exhaust as you thought it may be the reasoning for this issue.  The representative you spoke to did give you correct information.  If we agree to come back to the home now and do anything with the furnace we are re-assuming liability for that and based on the current condition it is in, we simply cannot do that.  There was also an option sheet with recommended repairs left with you which we would be able to come and perform any repair from that list.  We also need to stress very strongly that if you do not have any, and you intend to continue to operate your furnace at this time, please consider obtaining some carbon monoxide detectors for the home.  It is very dangerous to continue to allow this unit to operate in the current condition it is in.  We appreciate your reaching out to us.  The concern you are voicing is something we take very seriously, as we stand by the level of ethics we are known for.  Our technicians are trained to the highests standard to ensure they can best service your system and detect issues that may be harmful to you and your family.  We stand by the work we perform and want to ensure you receive a superior level of service.

Here is the response that we originally sent.  After reading the customers response to this, we are perfectly content to refund him the $325.00 that he is asking for.  I don’t know where all of the confusion has come in but we would be satisfied with this resolution. Please let me know if you have any questions![redacted]

The amount of $150 was credited and the bill was cancelled out when we spoke to this customer on the 29th of January.

We understand and appreciate your concerns completely.  However, we do have a signed liability form which fully explains the concerns with your system and acknowledges the risks to continue running it regularly.  When we turn systems off for potentially hazardous reasoning we completely turn off the gas to the system.  Nothing is removed from the unit.  The gas was not cut off to your unit due to your having signed the liability form stating you understood the shape it was currently in.  We are so sorry for the overall situation as we know it can be stressful having a system not operating at 100% accuracy, however our technicians would never knowingly or maliciously do anything to a unit to cause it not to operate.  We sincerely hope everything works out for you.

We have contacted the customer and left a message for him to please give us a call to discuss and that we are refunding the amount that he paid, $427.50, because we did not fix his problem.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The business has not addressed any of the issues, just tried to shift blame to the consumer instead. Other reasons:
1. When business realized the paperwork was not property submitted, they should have mailed the documentation to me. I tried numerous times to call to make arrangements to pick up the pink slip, but the business refused to answer. I would stop by the business, but the business would be "closed" despite the hours being marked as open. Should not have been my responsibility to do the foot work to get the proper documentation that I should have received when purchased. When the business was contacted by [redacted]'s office, they told them that I was not allowed any further contact due to fabricated reasons, which has defamed my character to that office.
2. The change in attitude toward the business should have nothing to do with their reasoning for the lack of responsibility. However, the change in attitude is due to the fact that a business that has been open as long as this one dropped the ball, caused me to loose a deal to trade this vehicle in for a new one, due to their lack of follow through on the paperwork. The paperwork was not even FILED until I notified them that it's not done, which is NOT my responsibility to do.
3. The "Temp" person referenced in the response was the person who SIGNED THE DOCUMENTATION submitted. There was no temp. This business has told numerous people different things in order to save their butts. Fact is they dropped the ball on my title, as well as the title for my friends nephew. This is NOT a one time error. I had also been advised by [redacted]'s office that this business has had multiple issues in the past few months.
When contacted by [redacted]'s office, the company lied to the assistant who called. When ask for the date they sent the paperwork, they told her three different dates, and was questioned about their change in dates and when advised who was calling, changed the date yet again.
4. This vehicles temporary registration ran out on 12/06/2017. After calling the state to check on the status of the title, speaking with [redacted]'s office and having them too check on the status, I will not be able to drive this vehicle until after the new year. I'm paying on a vehicle loan, interest on the vehicle loan, and paying insurance on a vehicle that is not even legal to drive, so it sits, leaving me without proper transportation because of THEIR ERROR.
A simple fix would be to a. ADMIT THEIR ERROR b. should have driven the paperwork to [redacted] and filed the documentation there and receiving the title immediately, but it was not done that way.
5. This business does not apparently know how to prepare the proper paperwork, as they had to go to [redacted] in [redacted] to find out how to complete an extension for other title work. We were behind them at [redacted] when they were questioning their paperwork and could easily hear the conversation as it's a small office.
Was advised that the business technically has 30 days to submit the paperwork but is allowed 90 days in the event of errors or complications in paperwork, not just because the business FORGOT to do it.
I continue to respectfully request return of the full purchase price of this vehicle, because of the hassle and undue stress this business has caused me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]