Nationwide Furniture, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THIS IS NOT TRUE.  FURNACE HAD BEEN WORKING FINE, ALL SEASON UNTIL HE CAME.  MY FURNACE NEVER CAME ON AGAIN WHEN HE LEFT, NOT AT ALL. I CAN'T ASSUME ANYTHING ELSE, EXCEPT HE DID SOMETHING.  HE DID NOT EXPLAIN TO ME THAT HE WAS CONDEMNING MY FURNACE NOR THAT HE WOULDBE SHUTTING IT DOWN.   I GUESS THIS IS HOW THEY FORCE SOMEONE TO BUY A NEW FURNACE.   I KNOW THEY WON'T DO ANYTHING ABOUT IT,I JUST HOPE THEY DONT DO IT TO SOMEONE ELSE.
Regards,
[redacted]

COMPLAINT # [redacted] BRElSCH'S AUTO SALESIN RESPONSE TO YOUR LETTER OF 11128117. SOME OF THE COMPLAINT IS TRUE THE PAPERWORK WAS NOTFILLED OUT COMPLETELY DUE TO A TEMP COVERING FOR ME WHILE I WAS ON VACATION BUT WASCORRECTED WHEN I RETURNED. COPIES GOING TO [redacted] WERE CORRECT. I TOLD...

COMPLAINANT TOSTOP IN FOR A NEW COPY BUT SHE NEVER DID. WE SENT THE DEAL OVE NIGHT MAIL WITHIN THE 90 DAYS.PURCHASER WAS ALWAYS FRIENDLY WHEN WARRANTY WORK WAS DONE AT NO CHARGE SHE PAID FOR AN EXTRA KEY. WHY HER ATTITUDE CHANGED IS A MYSTERY TO US. HER BANK NEVER CALLED US FOR THE TITLE. I DID HANG UP ON HER WHEN SHE STARTED DEFAMING ME AND WASN'T INTERESTED IN WHAT I HAD TO SAY.HER BOYFRIEND BADMOUTH US ON [redacted], SAYING WE SOLD STOLEN CARS WITH NO TITLE. WE'VE BEEN FAMILY OWNED AND OPERATED SINCE 1965. WE CAN'T PLEASE EVERYONE BUT WE TRY. BARTON B[redacted]

Contacted customer 08.8.16 and left message concerning complaint.  Customer returned my call 08.22.16 and I advised her to find a shower head comparable to the one that was removed and we would reimburse her for it.  Waiting on response from customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] THAT IS NOT TRUE.  I DID NOT SAY HE CUT OFF THE GAS, HE REMOVED THE EXHAUST HOSE, BECAUSE IT WAS PERFECTLY FINEUNTIL HE WENT DOWN THERE.  I HAD THE PEOPLE THAT INSTALLED IT COME AND FIX IT, THE HOSE WAS OFF, THAT WAS THEONLY PROBLEM.  TECH SAID THIS DOESN'T HAPPEN OFTEN......SO IT MAKES YOU WONDER DOESN'T IT.   I ALSO ASKED HIMTHE CONDITION OF MY FURNACE, AND HE SAID, "THAT'S A 2002 UNIT IT SHOULD BE GOOD FOR 20 YEARS OR MORE".I STILL BELIEVE THAT THEY HAD ME SIGN SOMETHING I DIDN'T UNDERSTAND AND THEY DID NOT EXPLAIN (TRICK)THEREFORE COSTING ME $165 TO UNDO WHAT THEIR TECH DID.  IT IS NOT ABOUT THE MONEY, PEOPLE NEED TO KNOWWHAT EXTENT THESE PLACES WILL GO TO FORCE YOU INTO BUYING A NEW FURNACE.   I WAS TOLD THAT I COULDN'T GET MY UNIT TURNED BACK ON, SO, YOUR ONLY CHOICE IS A NEW UNIT.  THANKFULLY I GOT A SECOND OPINION. BY THE WAY, MY FURNACE HAS BEEN WORKING PERFECTLY EVER SINCE. [redacted] 12/14/2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] on 8/3/16 and she stated that the refund amount would be $386.10.  I called again on 8/11/16 when no refund had been received- and was told that my refund of $386.10 had been sent to processing.  I was then told on 8/22/16 by [redacted] that someone put the numbers in the wrong box.  10% was never mentioned in anything I was told, nor was $42.90.  The only number I was ever told was that I would be RECEIVING $386.10.  This was all on the part of Tom Drexler- I did not misunderstand.  If they misquoted that is their issue- not mine. Also- the technician arrived at 9:00, never started working in the bathroom until 10:00- as he walked in - looked at it- then went to his van for 50 minutes before returning.  Also-no breakdown of pricing was given-just this is the price- no mention that I parts were only $20 and the additional $440 were labor charges.  I used Tom Drexler previously and paid around $300 for a tech who had to cut into a wall and cut and install new piping- a huge project, so I trusted the company to be fair- but will no longer- since evidently the company believes it is fair to base pricing on how well off they believe a customer to be, and then not honor their word to customers
Regards,
[redacted]

Our technician was dispatched to the customers house on 07.29.16.  He arrived onsite at 9:01am and finished at 11:19am, 2 1/2 hours.  All of our pricing is upfront pricing and is presented to the customer for approval before any work is done, there are no hourly rates.  The customer...

approved and signed off on the quote before the work was completed.  Customer was given a $35.00 off coupon and we have now refunded an additional 10%.  When she spoke with our Customer Care Coordinator there was some miscommunication, she meant that we were refunding an additional 10% off taking the price to $386.10, not a $386.10 refund.  That would be almost 75% discount.  All pricing was presented to the customer, approved, and signed off on.

Customer has already had repairs done by another company.  Customer had stopped payment on the check that he gave us already.  Advised him that there would be no charge and that we would keep his maintenance plan active.  Customer seemed very satisfied with the resolution.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
They are not responding to the issue at hand. They dropped the ball on this vehicle purchase, and other vehicle purchases, and would rather try and shift the blame to ME then to truly accept it and try and do something about it.
For a place of business that has been around for so many years, you would think that they would know how to do the paperwork correctly and get it filed timely. Not take 2+ months to just send it in and only do so because I called them on why it wasn't received by the state yet. They made excuses and lied to me about it, when on the phone, they were rude to me, they lied to the State Representative [redacted]'s office regarding the status and still not have not accepted any responsibility besides it being "just a mistake".
We were behind them at another notary office while they were trying to find out how to do their paperwork properly and get an extension for someone else. Not giving me an extension which caused me to be without the use of the vehicle I purchased from them because of THEIR "mistake" of the invalid and expired registration.
Yes, they did overnight the paperwork to the state, yes they did correct the paperwork before they sent it into the state. That is not in question. It's the customer service, the lack of true responsibility for the problems they caused me, the consumer, that is the problem. As a single mother of two daughters, they don't care what I had to go through to make sure that my girls were taken care of and gotten to appointments, school, etc. let alone me getting to my job in [redacted] without a legal vehicle. I paid for insurance and car payments on this vehicle and I was not legally allowed to even drive because of their "mistake" then then have the audacity to tell me "it isn't their problem".
Yes, they did attempt to repair the vehicle, but it was because it was under THEIR warranty. I owned it for less than 1,000 miles before the warning lights came on. As a note, the vehicle still is NOT fixed... the lights STILL came on after they "fixed" it, so that makes me wonder if they really did "fix" it.
No, I'm not going to go away easily. This is just another business trying to get away by sweeping their mistakes under the carpet and trying to take advantage of a woman. They can block whoever they want on [redacted], it won't stop me and my family from telling everyone about their poor customer service and follow through.
Regards,
[redacted]