Nationwide Movers Corporation - Houston

In our previous response I mention to you that the drill will be shipped to youThe mover said that this was unintentional and the reason why we not shipped yours back is because he was waiting for his drillWe will make sure that you get your equipment backThe furniture damage was not caused by our movers, we loaded a pod for the customer from there it was loaded by several other parties to pods warehouse, with forklifts and shipped most likely by freight truck or flatbed to her destination and unloaded by other partiesWe will not take responsibility for damages that we did not cause

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Nationwide's response is not based in fact Nationwide wrapped our furniture, loaded the pods, and loaded the truck It is clear from the pictures that the damage was inside the wrapping The truck that they loaded went directly to our new home There were no "forklifts," "warehouses," or any other intermediate parties The furniture arrived to our new house just as it was packed and loaded Mr [redacted] is either lying or unaware of the process that occurred during our move Neither alternative is acceptable Nationwide wrapped the furniture It is clear from the pictures provided that the damage occurred before it was wrapped I do not know why they refuse to address this pointPerhaps it is because the pictures prove their culpability It is clear that they caused the damage and then wrapped it in blankets and towels in a knowing attempt to cover up the damage The plastic and the blankets were unharmed The only damage was to the furniture Regards, [redacted]

I just put another check in the mail for you today

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: Thanks for your attempt to resolve the matter.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I estimated that it will cost about Dollars to professionally clean the memory form cover and I also estimated the loss time to be minuted, thus the charges will be about $I will like to be reimburse for $And more importantly an apology letter is deserving for the way it was handles and the culture of a deliberate scheme of time wasting.Many thanksB.E

The movers wrapped the couch inside your apartment, how would they drop it and dragged it and you not know any of it until it got to the destination

I am not trying to avoid itI don't want to get in this back and forth going over the same issueIf you say that the plastic was not damaged how did the sofa get that huge stain or time mark it looks like if it was run over?

Please accept my apology for the late response, I will issue a refund check for the amount of $today!

I am sorry to hear about your experience with us, I will not be depositing the check for $I will shred it and we can close this matter!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Sunday, November 23, 1:PM
To: drteam
Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***
I have received the refund
Thank you

The pictures show a damaged items, it does not show how or who created the damagesSince there are several parties involved we will not accept liability

Mr. [redacted] called us a couple of weeks after we moved Mrs. [redacted] and filed a claim for a damaged dresser and refrigerator. I talked to him for several minutes and I asked him if he could send me pictures of the damage. A couple of days later he submitted some pictures. I talked to him about the...

claim some more and I told him that I would send him a settlement offer. This past Friday I talked to him a bout his settlement offer again. I offered to settle the claim for $220.00 based on the estimated weight of the damaged items. He got very upset because of the amount that I offered him. 
 
I told him what the offered was for and he disagreed and told me that I would see him in court. I emailed him a separate offer on Monday. I made a firm settlement offer of $500.00 just to close the claim and move on. He called me and made me understand how this offer insulted him. I apologized for my offer again and told him that I would wait for his paperwork to be served for court. Later on I received an email stating that he would settle for the $500.00.
 
This whole time I was unaware that he had filed a complaint against us. It is hard to believe that he would do this yet accept our offer for settlement.
 
Mr. [redacted] is entitled to .60 per pound based on our written contract. We are honoring his claim for refrigerator and dresser damages only.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Nationwide's response is not based in fact.  Nationwide wrapped our furniture, loaded the pods, and loaded the truck.  It is clear from the pictures that the damage was inside the wrapping.  The truck that they loaded went directly to our new home.  There were no "forklifts," "warehouses," or any other intermediate parties.  The furniture arrived to our new house just as it was packed and loaded.  Mr. [redacted] is either lying or unaware of the process that occurred during our move.  Neither alternative is acceptable.
Nationwide wrapped the furniture.  It is clear from the pictures provided that the damage occurred before it was wrapped.  I do not know why they refuse to address this point. Perhaps it is because the pictures prove their culpability.  It is clear that they caused the damage and then wrapped it in blankets and towels in a knowing attempt to cover up the damage.  The plastic and the blankets were unharmed.  The only damage was to the furniture.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
Thanks for your attempt to resolve the matter.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I estimated that it will cost about 35 Dollars to professionally clean the memory form cover and I also estimated the loss time to be 20 minuted, thus the charges will be about $28. I will like to be reimburse for $63. And more importantly an apology letter is deserving for the way it was handles and the culture of a deliberate scheme of time wasting.Many thanksB.E

I have talked to Mrs. [redacted] since the claim was filed. I am sending a copy of the email train so that you can catalog the conversation:Damaged Items-Written NoticeInboxx[redacted] <[redacted]@gmail.com>Jan 30 (6 days ago)to infoHello,He is a picture of the items broken in my...

apartment. This will cause me to loose my security deposit and pay additional fees in the apartment. Management will do a walk thru of my apartment tomorrow.Attachments areaPreview attachment image.jpegimage.jpegS [redacted] <[redacted]@gmail.com>8:46 AM (22 hours ago)to infoGood Morning,I just wanted to follow up regarding the damage that happened during my move.Thank you. Attachments areaPreview attachment image.jpegimage.jpegS[redacted] <[redacted]>8:48 AM (22 hours ago)to SGood morning, What name is your move saved under?[redacted]8:49 AM (22 hours ago)to meIt's saved under [redacted]. I moved on 1/30/15 at 7am.  S[redacted] <[redacted]>8:52 AM (22 hours ago)to [redacted]Was your move a someday service because I can not find your name in our computer system. [redacted]8:57 AM (22 hours ago)to meYes it was. Same day service. Nationwide movers did everything, I spoke to Sonya about this on Friday and I haven't heard a think back. I asked for a claim form and everything. I'm an attorney so I play straight by the book. I need to know how this issue will be resolved. It's Wednesday and I moved on Friday. Perhaps it's under Channel [redacted] Thank you S[redacted] <[redacted]>9:01 AM (22 hours ago)to [redacted]What is the damage the picture is not very detailed. Let me know the damage and the cost to repair and I will work with you! Thanks [redacted]9:05 AM (22 hours ago)to meThey broke the light to my ceiling  fan. It's completely destroyed. Had I not looked up your crew would have NEVER told me. Disturbing. The cost is $71 dollars and it's coming out my security deposit. I just want the $71 that my old apartment is charging me. Sonya was on the phone with my apartment manager. It's all over my file that I owe $71. If I need a form let me know I just want my $71. I just need documentation for my records. Thanks!S[redacted] <[redacted]>9:18 AM (22 hours ago)to [redacted]Did you pay credit card?[redacted]9:27 AM (22 hours ago)to meYes, I paid with credit card. Sonya told me to pay with card so it will be easier to credit me back. S[redacted] <[redacted]>9:48 AM (21 hours ago)to [redacted]Please send me the credit card info and I will issue the refund right away.I will need the credit card number along with exp. date and security code in back!Thanks To the Revdex.com please advice on further action!

Please resubmit the email that I have not answered to. I did not receive a new email yet!

I apologize for the late response, please let me know what amount you are looking to be reimbursed so that I can talk to the movers!

I really don't know what else to tell you, you guys had us load, we left everything in the container in the way we took it out of the house. We were not present at the unloading so there is no way for us to verify that this was not done by someone else. We will not accept liability for your damaged sofa since we did not cause the damages. 
 
I also shipped the drill and it came back unclaimed. You are welcome to pick it up at our location or provide a different address to redeliver. 
 
Please let me know if there is anything else I can assist you with!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The response from Nationwide Movers does not even respond to the facts presented to them.  It is entirely irrelevant that Nationwide Movers did not perform the move.  It is obvious from the photos of the damage to the couch that damage occurred PRIOR to the wrapping and loading of the couch and that Nationwide WRAPPED OVER the damage.  I am attaching the photos of the damage to this response.  It is impossible that the damage was caused during the actual move because it can be clearly seen that the damage was WRAPPED OVER by Nationwide Movers.  There is absolutely no plausible explanation for the damage other than it was done by Nationwide and there is no plausible defense to our claim with regard to this portion of our claim.  At a minimum, Nationwide should be offering to reimburse us for this portion of our claim.  Nationwide's failure to address this issues diminishes its credibility with respect to this entire claim. Again, the amount of the dmage claim with respect to this item is $[redacted].
With regard to the hutch (for which photos of the damage are also being attached hereto), it is irrelevant when the damage occurred because it would not have occurred but for the negligent packing and wrapping job of Nationwide.
With regard to the trash can, I personally witnessed the Nationwide employee drop the trash can prior to loading it.  Therefore, this damage was definitely caused by Nationwide and they are responsible.
Also, while we appreciate that they are returning the drill or compensating us for its loss, we take exception to the statement that we took their drill.  It doesn't make sense.  They took our very expensive drill and LEFT BEHIND their faulty, inexpensive drill.  It doesn't make sense that we would have "taken" their drill.  They simply left it on our property.  We immediately requested the return of our drill prior to leaving [redacted] and they ignored our request.  We suspect (given the nature and the level of honesty involved in their response) that the taking of our drill was intentional.  We sincerely hope this is not the case.
Finally, Nationwide's response is inaccurate with respect to its claim that it provided a written response to our claim.  We never received any response and even when our family attorney requested the response (and after Mr. [redacted] offered to email it to him), we still did not receive a response.
While we have hoped to avoid litigating this matter, if we do not get a good faith response from Nationwide, we will have to resort to taking legal action.  At a minimum, the Revdex.com should note this complaint and rate Nationwide accordingly.  At every step of this process, we have been amazed at their seemingly utter disregard for honesty and ethical business practices.
We hope that this matter will be resolved amicably and that our faith in Nationwide's integrity can be restored.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
It appears that it was poorly wrapped and was dropped while loading from our apartment to the truck, during which time it fell out of its wrapping and impacted the asphalt or a truck tire.  Then, instead of acknowledging the damage, your employees wrapped over it and loaded it.  We don't have the explanation.  That could only come from your employees.  We don't need to know your explanation - just what you are going to do about it.
You have lost a lot of credibility with the way you have handled this claim so far.  You did not respond to our claim that we filed directly with our company - even when we followed up for a response.  You have asserted falsehoods about warehouses and fork lifts that are purely made up.  You have even tried to claim that your employees' actions in taking our expensive drill was not your responsibility.  And also laughably asserted that we "took" their drill.  No. They left it behind - and we have returned it at our own expense.
We have a record of the facts of our move as well as your responses so far - which do not reflect known facts.
We would like a satisfactory resolution to this matter.  You appear to constantly want to shift the narrative to hide the ball.  So - here is our answer.  We entrusted to your "professional" care furniture for packing and loading.  The furniture was in good condition when presented to you for wrapping, packing, and loading.  When it was unwrapped, the furniture was damaged while the wrapping was not.  We do not have to provide an explanation for how it happened.  It is clear that you are responsible and that the only party who can explain the damage is you.  We do not need an explanation.  We need to have some reasonable resolution of our claim.  Please advise if you would rather that this be decided by the court system.
Regards,
[redacted]

If you read our email conversation you would notice that I wrote that I was putting the $500.00 check on HOLD, I never stated that I mailed the second check. The reason that I put the settlement check on hold is because I thought that we had reached a settlement and then about an hour later I got a complaint notice from the Revdex.com.
 
That is what my email conversation with you stated not that mailed the check for $500.00!