Nationwide Relocation Group Reviews (%countItem)
Nationwide Relocation Group Rating
Address: 2263 NW Boca Raton Blvd, Boca Raton, Florida, United States, 33431
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Our moving experience with Nationwide Relocation Group and all their employees was nothing but positive. We were referred by friends and thank them too. We were moving out of the state and they made it so easy. The day packing 3 crew was courteous and to the point. Everything had to be wrapped and packed as if it was their own. All we had to do was ask them something and it was done with a yes and a smile. We will refer them to anyone we are interested in moving to whom we cannot ask for more. Thank you, Nationwide Relocation Group for making a stressful time much easier.
Thank you so much for taking the time to write us a review and describe your experience with our company! Referrals are actually one of our biggest forms of marketing. When you continue to do the right thing and do a good job, it really goes a long way. I hope you guys enjoy the new place and hopefully all the stress of moving is over. Thanks Again!
Positive experience overall. They helped me move from the apartment to a house. This is a neutral review of my experience with Nationwide Relocation Group. The movers showed up on time on the date scheduled and got ready for work. The ground movers took extra care of all my items. They worked hard and were extremely professional. Everything was done quickly and professionally. The overall experience is positive and I would recommend the company.
Thank you so much for taking the time to write us a review, its always nice to get positive feed back! I hope that you enjoy the new house. I remember how nice it was to get out of my apartment and get into a house. If you guys decide to move again in the future, please don't hesitate to give us a call
The movers are doing a really good job in handling my things and I was impressed. Overall, it was an excellent experience with Nationwide Relocation Group. They created very comfortable moments for me. If anyone ever came to me to know about the moving company. Then I would like to say that Nationwide Relocation Group is my first choice.
Thank you so much for taking the time to write us a review and express the experience you had with our movers! That was very nice of you. I hope you guys enjoy the new place and don't hesitate to give our information to anyone you might know who is moving!
These guys moved our family estate of 6,000 square office that was divided between two floors without a hitch. These guys worked from 8 :00 a.m. until almost 10 p.m. with 1 lunch break. I bought coffee and donuts for the movers but they didn't even stop to enjoy it! They were diligent and fast, and odd items like a disassembled kiln, large drill press and tablesaw were moved quickly and professionally. I give them my highest recommendation. They asked questions, listened to answers and responded to all of my concerns. They pointed out damaged items before the move and hand wrapped them with care. They kept the parts of marble tables together and shrink wrapped items together to keep them from sliding around in the truck. All in all - they went above and beyond! Our move was complicated with a lot of desks, computers and work stations that had to be reassembled in a totally different configuration in the new spaces. They worked with our space planner and got everything done with no issues. They even gave us a credit on the bill because they didn't need the fourth truck they had brought. We were concerned about this being a commercial move as opposed to a home, but these guys were more than up to the task. I strongly recommend them.
Thank you very much for taking the time to write us a review and to express the experience you had with our movers! We strive to do our best, and to improve ourselves in any and all areas. Its defiantly nice to hear everything went well and it sounds like you may have been working with David. He is one of our most thorough employees and he sets an example for the other employees/foreman. If you guys need anything in the future don't hesitate to reach out to us. We would be more than happy to assist you. Thanks Again!
Positive experience. Very careful with all stuff and loaded fast. Great moving company, They made our transition very smooth, they were like a family member always available and extremely professional. Delivery was quick. Loaded, delivered and unloaded the boxes. Very happy with the service. Amazing moving company. They made my move easy and stress free.
If we move in future I'll be calling them again and I will definitely recommended to all of my friend and family.
Thank you so much for taking the time to write us a review and to express the experience you had with our movers! I hope you guys enjoy the new place and good luck with the new job!
Positive experience. Very careful with all stuff and loaded fast. A great moving company, They made our transition very smooth, they were like a family member always available and extremely professional. Delivery was quick. Loaded, delivered and unloaded the boxes. Very happy with the service. An amazing moving company. They made my move easy and stress-free.
If we move in future I'll be calling them again and I will definitely recommended to all of my friend and family.
Nationwide Relocation Group did an excellent job. The crew was funny and friendly. The guys that showed up on time and everything was taken care.
Thank you so much for the positive feedback! We love what we do here at Nationwide Relocation. I'm very happy to hear that we would make a stressful situation fun for you.
Will not help with a company they chose to help us move that has our stuff in a hostage situation
Contacted this company about services with an Illinois to Washington state move. Their bidding company has way overcharged us for cubic feet they refuse to accurately measure instead "eyeballing" it and claiming it to be true. Our quote was for 938 cu ft and the moving company (Allianz) claims it to be 1500 after looking at it. They will not measure correctly ( length x height x width). Nationwide has said they will do A, B, and C however they've done nothing but accepted the deposit. I've tried asking for management to which they deflect and make promises they never keep. They haven't responded to emails, texts, or voicemails for almost a week. They are essentially complicit in allowing Allianz to hold our stuff hostage so they can charge us more than what was reasonably expected.
We just want our stuff accurately measured and then pay for what we owe. Been asking for 3 weeks and neither seem competent enough to use a tape measurer for 30 seconds.
Hello ***,
We understand that it may seem as simple as taking a tape measure in order to calculate the cubic footage of your actual load. However, taking a tape measure is not the same as loading it on to a 32 foot box truck, the reason why is some items might have an odd shape or some items are non stack able items. Our job is to make sure your load arrives safely.
All estimates with an increase usually grow anywhere from 7%-10% if the inventory is provided properly. Your estimate/reservation space was for 938 cubic feet meaning the increase on the day of your move was more than we even anticipated. There were several additional items that were added on the day of the move that were not disclosed to us, this causes a major chain affect not just for you the customer but also for your carrier. This means other picks might need to be pushed out due to the drastic increase.
Please understand that this is why the quality assurance call is put in to place, This allows the customer to increase their load 2-5 days prior to your move date. Even with the quality assurance call put in to place sometimes items are failed to mention and we can completely understand that. This is why the customer has the choice to condense their inventory in order to honor the original estimate. The customer always has the choice.
Please feel free if you would like a further break down on the logistics of our carriers/moves.
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing extra was added last minute. Literally item for item between the over the phone estimate and logged items by Allianz. You promoted a sham company who either duped you or gave you a cut. No way you don't know they can't interstate move and still give them the job. Stuff was missing, misplaced, and flat out stolen either by Allianz, the warehouse they kept our stuff for 2 months, or the actual company that delivered. Your customer service was a joke at best. You ghosted us when you realized we were not going to just pay whatever as you suggested. When they did measure, their measurements were off using their own made up math. They were so stupid they actually lost money because they don't know how to add. I understand we were quoted over the phone at 938 but these clowns settled on 1500. Again, nothing new was last minute that *** and myself didn't cover more than once. Your "explanation" is tired, dodgy, and absurdly late. We moved 10/10/2019. We received our items 12/16/2019. Your once ignored before and now you have the time all of a sudden response is 5 months past that. You got one over on us. Congratulations.
Please contact XXX-XXX-XXXX to resolve any issues with Nationwide Relocation Group or any of our carriers.
(The consumer indicated he/she DID NOT accept the response from the business.)
Called 5-15-2020. "We will have someone with customer service contact you". Today is 5-18-2020.
Contact XXX-XXX-XXXX to further discuss your concerns.
Last July my fiancé and I started the process of our move from Ohio to Virginia. The communication was great all up until the point our items and deposit were in their hands. We would call the customer service line to receive no answer. When we finally got through and called to have them schedule a delivery they claimed it was too close to another payment for storage so we would have to pay another month. Luckily, we were able to fight that and only pay the prorated amount of the few days.
Now to pickup and delivery. They did show up in a rented truck. There was no mention of their company on the truck and their way of giving a receipt was us taking a picture of the documents. The customer service person was no where to be found...again... Against better judgement, we still agreed to the pickup. Pickup went alright, the team of movers were very professional, did their job, kept telling us to relax and it was their job to do everything, and were efficient. Another big issue was that they dismantled quite a bit of furniture and promised to reassemble when the move was complete as it is their "full service".
Thus bringing me to delivery. They showed up late, which we understand as other moves fluctuate the time, but they didn't call to communicate it to us and we had to call them. Another problem is that they expected the payment upfront before the job was complete and decidedly didn't finish the job! The movers left 3 pieces of furniture still wrapped up and 3 pieces of furniture left dismantled, because "it was late" and they were "tired". They also had my fiancé helping with the unloading process. That's not right! I also don't see how it is my fault when it is your job that you are being paid to do. Upon arrival there were even damages to the neighbors internet cable. If they weren't home, I don't even know if the guys would have mentioned it. Your company accepted full payment to not even finish the job and the lack of professionalism truly shows. No official receipt was also given for this transaction either.
I would steer anyone who is doing a long distance move to a different company, because although the sticker price is low it is not worth the frustration.
All the movers we have hired in the past turned out to be complete unreliable, but we came across Nationwide Relocation online and they changed our perspective completely. They performed just amazingly during my last move. Their estimate was fairly accurate to the price we ended up paying at the end, yet we did add a few more things last minutes which did increase the cost of the move a little bit, but not by much... the movers were very capable and everything was very systematic. The best part about this move was the fact that none of my belongings was broken or damaged at the end of the move. Most of the packing materials they used were free, a few things they did charge us for but it was just to make sure that everything was handled properly. I remember their sales rep Davids last words when I was getting a quote- "you can trust us, you are in good hands". Well, it certainly turned out to be the case in the end - I recommended these guys to my neighbor, who also had a good experience.
Paid $1250 and never showed up to move my stuff.
Hired Nationwide Relocation for my move from Michigan to California. The experience has been a nightmare and has caused huge problems with my relocation. Was told the move would take place either Friday August 16th or Saturday August 17th and that I would be notified Wednesday of which day the move would take place. Never contacted Wednesday. Called and was told they didn't know yet but would contact me by 7pm Wednesday. Never called that night. Called them again Thursday and they didn't know which day the move would take place. On my second call to them Thursday evening was told "since it's Thursday night the move probably won't be Friday." Called multiple times on Friday and seemed like everyone was out of the office that could help me. Finally I was told the movers would be at my place on Saturday between 9am-noon. Saturday arrives and no word from anyone. At 2:30pm called and spoke with *** about where my moving truck was. Multiple calls later, he called me back at 4:20pm and let me know that they would be there Sunday now and that I would have to pay an additional $100 to the movers when they arrived. When I told him this was unacceptable and I wanted my money back he told me that wasn't his job and he was already supposed to have left for the day but stayed here working on this for me. All this after they had increased the original quote by $600 and required an additional deposit. I have dealt with *** and *** mainly and they are great about telling you how they want to provide great customer service and make this as stress free as possible. They have failed miserably on that goal and all the did was take $1250.00 of my money and performed zero service. Paid deposit on my Visa. Job #BXXXXXXX
Refund of my $1250 deposit
Mrs.,
First and foremost, I wanted to apologize for any misunderstandings or miscommunication on our end.
When you originally reserved your move on August 8, 2019 you provided us with a list of belongings which amounted to less than the minimum of 286 cubic feet and/or 2000 lbs (Inventory: 17 Items 32 pieces). This part of the process gathers and collects information we use to generate your quote. When *** called you a couple days before your move, it was to do a Quality Assurance call to go over your inventory and further discuss the final details of your move. During that call you had indicated that you had a few more items to add to the original inventory list, 21 pieces of additional furniture to be exact. So, when *** resubmitted the inventory list into the system it took your original quote from $1995.71 to $2657.27. You were originally below 286 cubic feet and then a couple days before the pick up date, you decided to let us know (last minute) that you were going to have more things coming with you which brought your total estimated volume to 390 cubic feet (well over 100 additional cubes). The reason you saw an increase in price was because you had more items than originally discussed. You were still honored the same rate of $5.00 per cube, for the additional items, because that's the rate you locked in when you originally reserved you move. When a customer increases the amount of items of their inventory list, it creates a ripple affect and not only affect theirs move, but it can affect anyone else moves scheduled for pick up.
*** did stay late on Saturday to help get accurate answers from the carrier in regards to pick up. He is supposed to get off work at 2:00pm on Saturdays and he stayed until 5:00pm to help you out, which he does not get paid overtime for.
I completely understand your frustration, and we greatly appreciate any and all feedback from our customers. Please contact us at (XXX) XXX-XXXX for questions or concerns you may have regarding your move.
(The consumer indicated he/she DID NOT accept the response from the business.)
1) *** did not call me on on Wed 14th. That was David. I did not speak with Alex until the 17th.
2) I did not add 21 pieces of additional furniture. I added a nightstand, christmas tree (in box), foot locker and set of TV trays (*** had listed 1 TV tray on the 8th, not the set of 4 like I told him). Any additional items were boxes added. *** specifically stated that he was throwing extra boxes on there to make sure there were more than enough. He stated that when the movers arrived, I would only be charged for what boxes were used and the space actually used.
3) The need for increased space was done on Wednesday. My move was scheduled for either Friday or Saturday. Why was other arrangements not made before Saturday evening? When I called Nationwide *** had no ideal where my truck was. Dispatch had no ideal where the truck was at. If this was something that needed changed why wasn't anyone working on it and communicating the issue with me.
4)*** staying over and not getting paid is a staffing issue for the company. Not a customer issue. The forms sent to me by Nationwide states there's a 24 hr number to call for assistance. Nationwide needs to staff appropriately to provide service to the customer
5) I contacted Dave on Monday regarding a refund of my deposit. He stated he was going to e-mail me forms to get the process started. It's now Tuesday night and I'm still waiting on those forms.
6) There were over 20 negative reviews added to Nationwide Relocation FB page over the weekend. Seems like there were alot more issues then just mine.
If there are any questions regarding your move or the experience you have had with Nationwide Relocation or any of our carriers please contact customer services directly at XXX-XXX-XXXX.
We sincerely apologize about the experience you may have had with this particular carrier. Unfortunately, we no longer using this carrier and will not give them any more business in the future. We have also made it clear to any other brokers the experience that we have had and the feedback we have received. We do appreciate any and all feedback from our customers and we are constantly making positive changes to make Nationwide Relocation Group a better company as a whole.
Hired Nationwide Relocation for my move from Michigan to California. The experience has been a nightmare and has caused huge problems with my relocation. Was told the move would take place either Friday August 16th or Saturday August 17th and that I would be notified Wednesday of which day the move would take place. Never contacted Wednesday. Called and was told they didn't know yet but would contact me by 7pm Wednesday. Never called that night. Called them again Thursday and they didn't know which day the move would take place. On my second call to them Thursday evening was told "since it's Thursday night the move probably won't be Friday." Called multiple times on Friday and seemed like everyone was out of the office that could help me. Finally I was told the movers would be at my place on Saturday between 9am-noon. Saturday arrives and no word from anyone. At 2:30pm called and spoke with Alex about where my moving truck was. Multiple calls later, he called me back at 4:20pm and let me know that they would be there Sunday now and that I would have to pay an additional $100 to the movers when they arrived. When I told him this was unacceptable and I wanted my money back he told me that wasn't his job and he was already supposed to have left for the day but stayed here working on this for me. All this after they had increased the original quote by $600 and required an additional deposit. I have dealt with David and Scott mainly and they are great about telling you how they want to provide great customer service and make this as stress free as possible. They have failed miserably on that goal and all the did was take $1250.00 of my money and performed zero service. Would not recommend them at all unless you have money to waste.
Mrs.
First and foremost, I wanted to apologize for any misunderstandings or miscommunication on our end.
When you originally reserved your move on August 8, 2019 you provided us with a list of belongings which amounted to less than the minimum of 286 cubic feet and/or 2000 lbs (Inventory: 17 Items 32 pieces). This part of the process gathers and collects information we use to generate your quote. When *** called you a couple days before your move, it was to do a Quality Assurance call to go over your inventory and further discuss the final details of your move. During that call you had indicated that you had a few more items to add to the original inventory list, 21 pieces of additional furniture to be exact. So, when *** resubmitted the inventory list into the system it took your original quote from $1995.71 to $2657.27. You were originally below 286 cubic feet and then a couple days before the pick up date, you decided to let us know (last minute) that you were going to have more things coming with you which brought your total estimated volume to 390 cubic feet (well over 100 additional cubes). The reason you saw an increase in price was because you had more items than originally discussed. You were still honored the same rate of $5.00 per cube, for the additional items, because that's the rate you locked in when you originally reserved you move. When a customer increases the amount of items of their inventory list, it creates a ripple affect and not only affect theirs move, but it can affect anyone else moves scheduled for pick up.
*** did stay late on Saturday to help get accurate answers from the carrier in regards to pick up. He is supposed to get off work at 2:00pm on Saturdays and he stayed until 5:00pm to help you out, which he does not get paid overtime for.
I completely understand your frustration, and we greatly appreciate any and all feedback from our customers. Please contact us at (XXX) XXX-XXXX for questions or concerns you may have regarding your move.
Some clarification regarding your response:
1) *** did not call me on on Wed 14th. That was ***. I did not speak with *** until the 17th.
2) I did not add 21 pieces of additional furniture. I added a nightstand, christmas tree (in box), foot locker and set of TV trays (*** had listed 1 TV tray on the 8th, not the set of 4 like I told him). Any additional items were boxes added. *** specifically stated that he was throwing extra boxes on there to make sure there were more than enough. He stated that when the movers arrived, I would only be charged for what boxes were used and the space actually used.
3) The need for increased space was done on Wednesday. My move was scheduled for either Friday or Saturday. Why was other arrangements not made before Saturday evening? When I called Nationwide, *** had no ideal where my truck was. Dispatch had no ideal where the truck was at. If this was something that needed changed why wasn't anyone working on it and communicating the issue with me.
4)*** staying over and not getting paid is a staffing issue for the company. Not a customer issue. The forms sent to me by Nationwide states there's a 24 hr number to call for assistance. Nationwide needs to staff appropriately to provide service to the customer
5) I contacted *** on Monday regarding a refund of my deposit. He stated he was going to e-mail me forms to get the process started. It's now Tuesday night and I'm still waiting on those forms.
Company will not reimburse me for services that were never acted on. They told me that I am not entitled to receive money back.
Company states, that even though I did not receive any of their services, I did not cancel within 72 hours, and hence and not entitled to any reimbursement. I did not use their services because they were charging unreasonable rates that kept changing. They kept avoiding me when I confronted them; causing me to find another moving company that is moving me locally, and charging about 1/4 the cost....not charging for a deposit as Nationwide Relocation Group did.
I wish to get reimbursed the $1370.dollars that I initially put down for the security of this move. Since I never received moving services from this company and being forced to find another company, I wish to get reimbursed.