Natura Pest Control

Complaint: [redacted] I am rejecting this response because:The balance wasn’t paid because Natura was dishonest and misleading and never performed the serviceI contacted them about it when I was billed and they acknowledged not performing the service so I discontinued paymentThe bill was supposed to be cancelled, which clearly this unorganized and poorly managed company never didThe only times they ever contacted me were years later when they were sending it to collectionsThis is a bad business, run by bad people Sincerely, [redacted]

[redacted] contacted us by e-mail saying that he didn't believe he owed any money for the latest serviceWe sent him a copy of his contract where he initialed and signed in multiple places where the agreement was explainedIt's a one year agreement with a minimum of scheduled servicesThe prices of each of the services are clearly noted on the paperworkWe have different payment options that customers can choose if they would like additional discounts [redacted] chose to get an additional $discount off of the initial service by paying for the first services up frontThis payment option is available for customer convenience, and doesn't alter the service length or termsWe give reminder calls for services before we come out, and [redacted] did receive the reminder calls for each of the services he has receivedAt this point we have performed out of the minimum contracted services, and we informed [redacted] that if he wished to cancel and have no further services, then he will need to pay the $cancellation feeThe cancellation fee is the amount of the discount he received off of the services when he agreed to a minimum of services during the year term.?

[redacted] contacted us by e-mail saying that he didn't believe he owed any money for the latest serviceWe sent him a copy of his contract where he initialed and signed in multiple places where the agreement was explainedIt's a one year agreement with a minimum of scheduled servicesThe prices of each of the services are clearly noted on the paperworkWe have different payment options that customers can choose if they would like additional discounts [redacted] chose to get an additional $discount off of the initial service by paying for the first services up frontThis payment option is available for customer convenience, and doesn't alter the service length or termsWe give reminder calls for services before we come out, and [redacted] did receive the reminder calls for each of the services he has receivedAt this point we have performed out of the minimum contracted services, and we informed [redacted] that if he wished to cancel and have no further services, then he will need to pay the $cancellation feeThe cancellation fee is the amount of the discount he received off of the services when he agreed to a minimum of services during the year term

Complaint: [redacted] I am rejecting this response because:They are falsely reporting informationYes, my fiancé was extremely upset after he was called a liar and being told we would need to cancel our bank account before the charges would stopThey would continue charging due to the contract regardless of who lives thereMy fiancé said he would “fk up” their business reviews and use bad language as I stated in the letter in the first placeThe officer also agreed there was no threat made, other than to report this companies multiple wrong doings to multiple customersJana simply wanted to use herself as being a woman as an excuse to make a man look ok bad because she cannot sufficiently handle customer concernsThe recording also has Jana refusing to cancel the service at multiple timesThey have also not explained why their representatives continue to misrepresent their entire promotion, as well as how to cancel since I was guaranteed it was no more than spraysJana stated she owned the business and my fiancé talked to one person prior today JanaPerhaps this is a tiny company owned by two people who cannot keep their stories straight.? Sincerely, [redacted]

It is correct that the contract could not be signed as it was requested by phone call from the customer, and they wanted the service to happen the next dayThis is why we e-mailed the agreement to the customer for their review before services beganWe also mailed them a hard copy of the agreement to keep for their recordsdifferent secretaries spoke with the customer and went over the agreement with themIf we go back through phone records, we may be able to find the phone call recordings and hear the conversations where the agreement was explainedIt may be helpful for the customer

We were made aware of the service issue with the customer when they called the next day after the service was completedWe returned the phone call and spoke to the [redacted] who left the message and resolved the issue [redacted] called later that day and felt that the issue wasn't resolved to her satisfactionWe called them the next day and resolved all of their concerns

Complaint: [redacted] I am rejecting this response because:They are falsely reporting informationYes, my fiancé was extremely upset after he was called a liar and being told we would need to cancel our bank account before the charges would stopThey would continue charging due to the contract regardless of who lives thereMy fiancé said he would “fk up” their business reviews and use bad language as I stated in the letter in the first placeThe officer also agreed there was no threat made, other than to report this companies multiple wrong doings to multiple customersJana simply wanted to use herself as being a woman as an excuse to make a man look ok bad because she cannot sufficiently handle customer concernsThe recording also has Jana refusing to cancel the service at multiple timesThey have also not explained why their representatives continue to misrepresent their entire promotion, as well as how to cancel since I was guaranteed it was no more than spraysJana stated she owned the business and my fiancé talked to one person prior today JanaPerhaps this is a tiny company owned by two people who cannot keep their stories straight Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: We agreed to servicesthey did the 3rd and charged meFine I'm out that money for the services rendered but I'm not allowing them to step foot on my property after finding out I have a contract now for things I didn't agree to I also do not accept their cancellation policy of $because I "took a $discount" If they want to charge me $to never see them again I'll agree to that so they don't feel they are out the $they feel they gave me but I'm not agreeing to $ Sincerely, [redacted]

Complaint: ***I am rejecting this response because: Yet I was not left a carbon copyIf you say I have one please let me know where it is as I've checked the packet I received from the sales person and this key page does not exist
I would have continued using your services had I needed them in the future and would have even recommended to my friends and family as I did like the productHowever your practices and policies make it to where I do not like the company
I am not looking for compensation for the 3rd service as you did perform a job however future services I will look elsewhere and I will not use Natura
Sincerely,*** ***

Complaint: ***I am rejecting this response because:I spoke with different persons but neither of them mentioned that I was getting into a contract, one of the ladies that speak Spanish like me named Ana never told me that by calling was agreement getting into a contract, we discussed the moles situation and how much it will be the cost of the visit for them to fix the problem, Furthermore if they will working legally why they dont ask me to sign "the contract" the day they visit my house and pay $dollars personally to the guys at my resident I believe that shows that they did not want me to know what I was getting intoIt shows to be unprofessional. Sincerely,*** ***

We have provided the original copy of the service agreement, which clearly explains the schedule of the services, and the discount given for those servicesWhen a customer wants less than the services, they aren't eligible for the discounted priceWe have to abide by the legal agreement that we have entered into

Complaint: ***I am rejecting this response because: I never signed contract with that company, I'm sending the invoice they give me and you can see is not signature or initialsthey wrote AS PER PHONE CALL WITH THE OFFICE but never told me to sign when they visit my housebecause that was never mentioned to me, that`s why I know I never accept to be a in a contract
Sincerely,
*** ***

This customer did have her fiancée contact the office about their accountWhen we pulled up the account we saw that the account was active and the customer had not previously canceledThey had been serviced a week earlier according to their regular service planThe man that called said that he
thought they called in to cancel, but I let him know that the account hadn’t even been accessed since their previous service in September, and that we hadn’t received any calls from themI also told him that in accordance with their service agreement, they would have needed to provide written notification and pay an early cancellation fee, neither of which had happenedHe told another secretary that he was going to call the Revdex.com, and she said that it was fine, and that the Revdex.com are there as mediators, and that we would be going through the exact same processThe man that called in was very upset and difficult to communicate withVulgar language was used by him repeatedly, and then he started demanding to speak to someone elseThere was nobody else in the office that he hadn’t already spoken toI did not tell him that we would continue to service his old homeKnowing that they do not live there anymore, I Immediately inactivated their account, which is what we always doI wasn’t given the chance to say very much to the caller I did offer to send him a copy of the service agreement that was signed, but he said he didn’t care what it saidThe last minute of the call was an uninterrupted rant from him where he yelled times that he was going to “*** me up” and then he hung upAfter the call was over and I was visibly upset, my co workers and I talked to police because I felt threatened and didn’t know what to doAfter the police officer talked to me he said that it was exactly what I should doAs a woman, being yelled at by a man that he is going to “*** me up” is very scaryAt this point their account is canceled and we assume we won’t need to have any further contact with them since they have moved out of state.

Complaint: ***
I am rejecting this response because:The balance wasn’t paid because Natura was dishonest and misleading and never performed the serviceI contacted them about it when I was billed and they acknowledged not performing the service so I discontinued paymentThe bill was supposed to be cancelled, which clearly this unorganized and poorly managed company never didThe only times they ever contacted me were years later when they were sending it to collectionsThis is a bad business, run by bad people.
Sincerely,
*** ***

*** contacted us by e-mail saying that he didn't believe he owed any money for the latest serviceWe sent him a copy of his contract where he initialed and signed in multiple places where the agreement was explainedIt's a one year agreement with a minimum of scheduled servicesThe prices of
each of the services are clearly noted on the paperworkWe have different payment options that customers can choose if they would like additional discounts*** chose to get an additional $discount off of the initial service by paying for the first services up frontThis payment option is available for customer convenience, and doesn't alter the service length or termsWe give reminder calls for services before we come out, and *** did receive the reminder calls for each of the services he has receivedAt this point we have performed out of the minimum contracted services, and we informed *** that if he wished to cancel and have no further services, then he will need to pay the $cancellation feeThe cancellation fee is the amount of the discount he received off of the services when he agreed to a minimum of services during the year term.

Complaint: ***
I am rejecting this response because: We agreed to servicesthey did the 3rd and charged meFine I'm out that money for the services rendered but I'm not allowing them to step foot on my property after finding out I have a contract now for things I didn't agree to
I also do not accept their cancellation policy of $because I "took a $discount" If they want to charge me $to never see them again I'll agree to that so they don't feel they are out the $they feel they gave me but I'm not agreeing to $
Sincerely,*** ***

Complaint: ***I am rejecting this response because:I spoke with different persons but neither of them mentioned that I was getting into a contract, one of the ladies that speak Spanish like me named Ana never told me that by calling was agreement getting into a contract, we discussed the moles situation and how much it will be the cost of the visit for them to fix the problem, Furthermore if they will working legally why they dont ask me to sign "the contract" the day they visit my house and pay $dollars personally to the guys at my resident I believe that shows that they did not want me to know what I was getting intoIt shows to be unprofessional. Sincerely,*** ***

We spoke with this customer on 8/15/at about 12:00pmThey requested services from our company, and we went over the quarterly service schedule with themWe also went over the agreement terms stating that they were going to get a $discount for agreeing to the one year (service)
agreementThey did request a mole service added to the regular initial service, and we added that to their agreementWe then sent the agreement to them by e-mail using the email that was provided to the office for their reviewWe talked to them over the phone after the e-mail was sent to confirm that it was sent to the correct e-mail and that they had received itThe next day the technician arrived and performed their first treatment, and collected the paymentAbout one month later, around 5:00pm, we sent a reminder call letting the customer know that we would be coming days later to do the next scheduled serviceThe customer then called in saying they wanted to cancel services because it wasn't working after the first serviceWe explained that it takes multiple services to get insect and rodent problems under control, and thats why we do a services in the first yearThis is also clearly marked on the one page service agreement and schedule that they requested initially, and was sent to them prior to their first serviceIf they would like to continue services as scheduled, we are happy to do that, or if they would like to cancel- we would require the $discount to be returned as it becomes a cancellation fee if the agreement is not completed

There was an unpaid balance from June and September for services that were performedThe December service was not completed because the customer had a past due balance for the two previous services plus an early cancellation fee due to a contract not fulfilled to do at least services over the minimum of one yearThe customer did not respond to the technicianWe have made several attempts to contact the customer

Complaint: ***I am rejecting this response because: Yet I was not left a carbon copyIf you say I have one please let me know where it is as I've checked the packet I received from the sales person and this key page does not exist
I would have continued using your services had I needed them in the future and would have even recommended to my friends and family as I did like the productHowever your practices and policies make it to where I do not like the company
I am not looking for compensation for the 3rd service as you did perform a job however future services I will look elsewhere and I will not use Natura
Sincerely,*** ***