Natura Pest Control

Review: After they completed their first job, they left the statement and carbon copy of the agreement that included billing and credit card information, phone number and email address on my front door for anyone to access.

I've had to reorder my credit card because of this and going to have phone call with a manager Monday.Desired Settlement: This is more to information people about this data incident and tell the company to work on your handling of Personally Identifiable Information.

Have your employees take a data security trainings and do an risk assessment. You need processes for how to handle PII and insure data like this isn't leaked again.

Business

Response:

HelloThank you for reaching out and telling us your experience. I'm very sorry that your personal information was left out for anyone to access, that would leave me feeling unseasy. I'm also sorry that you have had to go though the hassle of ordering a new credit card, I know thats not a fun task. Some of the things we do to insure our customers privacy is we mark out credit card numbers once we input them into our database, and once its in our data base we can only see the last four of our customers card numbers. What this means in that once we input the information the only copy that has the full credit card number is the customer copy. We have always worked hard to protect our customers personal information, but I can see we came up short here. Again I'm very sorry. I do appreciate you telling me so that now I can make sure this doesn't happen in the future. Thank You [redacted]

Review: this business keep sending me past due invoices. We tried paying it twice but they never process it and keep sending me invoice with past due date. My account number with them: [redacted] Last statement date: 11/14/2013 I was using this company for little over a year. They were bought out by some one else or changed their name and started having problems in their service. I decided to cancel their services. When my wife called to cancel the service she made sure that she pays all dues over the phone and she did. The lady over phone from Natura confirmed that as well. After a month or so we got an invoice saying that we are past due in our balances and they will send us to collection. My wife again called. After several attempts, she got hold of them and gave our credit card details. After few months the same story was repeated. This time, I called and made sure that the account got settled down, which I was promised that it did. Now I got a letter again that our account is past due. I think there is something seriously wrong with this company. They are not settling customers past due so that they can send them to collection and harass them. When you call 99% of time nobody is there to answer your phone. they never reply to voice messages, never reply to the email. I want a written apologies from this company and cancel all my dues because of the harassment they put me through. Thank you in advance.Desired Settlement: I want a written apologies from this company and cancel all my dues because of the harassment they put me through.

Business

Response:

Old Blue Guard Customer. Blue Guard balance of $77.65 written off by Natura on 03/13/2013.

Review: I signed up for Natura Peat several months ago with the understanding that they will come in case some issues came up with my pest control. 2 weeks after I signed up or thereabouts I saw a mouse/rat in my house and immediately called them for service. One day came by then 2 then 3 then 4 days came by and no response so I called again and again a voice mail no answer. So right there I called Terminix and they came promptly and now I have their monthly and quarterly service. 4 months later natura comes to my door and said they just sprayed my house and that I should sign their piece of paper sayin that they did. I said no YOU are not spraying in my house because that has been cancelled.The guy left and now three weeks later I get a call from [redacted] saying that I have a contract with them and they just sprayed my house again today September 22, 2015 I said how can you and prove it because no one signed any paper work allowing them to spray today September 22, 2015. Anyway, after this conversation I informed them that I don't want to be bothered anynore and as far as I am concerned they did not provide the service I needed at the time which was regarding the rat and that was a breach of contract and therefore the contract was null and void.That afternoon I got three emails saying that they serviced my house. They are now sending me bullying emails so I called them to stop and requested for a supervisor to call me. I did not want to talk to [redacted] anymore.Desired Settlement: They should accept my decision refund my money and stop sending bully emails ever.

Business

Response:

I called [redacted] after reading his complaint. After speaking with him he indicated that he called and left a message for us to come visit out and service him. He stated that he called us in the middle of July 2015. During the month of July we were having technical problems with our phones. I believe that [redacted] did call and leave a message but because of the issues we were having with our phones during that time we didn't ever get the message. Because we never called [redacted] back he contacted a new pest control company and started service with them. Due to the circumstances we have released [redacted] from his service contract with us as he is requesting.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: A very unscrupulous company to deal with: billing issues, lying to customers, and a complete inability to follow simple directions.

They are supposed to call before service so access to all of the property can be granted. They have only once called me out of a dozen or so services. They will show up unannounced and only treat the accessible area—about 25% of the property. They will then charge you for a full service although they didn’t provide a full service. This is almost always the case because they never call beforehand to gain access to the property.

Our year contract expired and they were supposed to come by every two months. They did not show up for at least six months after we started hounding them. They had the gall to charge me for the service.

Customer service is extremely rude, argumentative, and apathetic. They have flat out lied to me on a few occasions. I have called and asked when they are coming out because I haven’t heard nor seen them in a while, and they will say I am scheduled at some point during the week. I will call back and talk to someone else who shows me nowhere on their schedule.

In addition to charging for a full service when they don’t provide one, they have threatened to send me to collections for bills that have already been paid, for services I did not receive in full, or was “serviced” after I have told them to quit coming. I have since moved from the property they were servicing so I have told them at least three times well before and after I moved to quit coming.

The latest issue is they automatically charged my card on file for a service they didn’t provide and I told them to quit coming by. My video camera shows, and a former neighbor says, they just walked up and placed a bill on the door. Not only did I tell them not to come anymore, but again didn’t notify me they were coming.Desired Settlement: Get your billing issues straightened out. I do no owe you any money and if you decided to continue servicing the property, that is on you. I have told you numerous times to not come to that property.

Business

Response:

I regret that we missed 2 of your services and that we weren't consistent in notifying you before all of your services. We do work hard to make sure our customer have proper notice prior to their service. In an effort to be better at it we have implemented new software and systems to insure that we consistently notify our customers that want to be noticed prior to their service. After looking over your review and the notes on your account its clear that we made mistakes. Its totally reasonable that you would like your account zeroed out. I will make sure that happens. Sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We decided to change pest control services when we had a sales rep from natura knock on our door. Brayden was extremely knowledgeable and respectful when talking to us. We have received nothing but great services from them. We called yesterday to have them spray again and they came out this morning. I would highly recommend them. Very prompt service and very kind technicians who come out.

Review: From day 1 they have not performed the services that were agreed to in the contract. Salesman sold me services that the company has yet to perform (i.e., technician did not treat wasp nests, did not de-web, did not treat windows or door seals). We have called for technician to come back out on numerous occassions and when he comes out he always has an excuse as to why he can't treat our yard "it's too hot" or "we don't spray wasps in the eaves". According to our contract we were to pay $476 up front for a year worth of pest control yet they thankfully never charged us but keep deducting $68 from our checking account every other month. We have told them to STOP coming and we don't want their services anymore after 4 months of lousy service. We just assume hire another company and take the loss.

Product_Or_Service: Pest control

Order_Number: XXXXX, XXXXX

Account_Number: Account #XXXXXX

Desired Settlement: DesiredSettlementID: Refund

Refund of $136.00 and cancel contract. Thank you.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

To Mr. [redacted],

I regret the poor service you have received by my company. I assure you that yours is not the typical response to our service. To hear the technician complain of heat or an inability to treat pests that are routinely handled by average companies in the industry is disturbing to me. I am confident we can gain your trust back if given the opportunity. I would happily do the next two services for free to demonstrate our competence and diligence.

Thank you for the opportunity to respond.

Manager

Review: This company came to our home to solicit service. We signed up with them for a monthly pest control service to be deducted from our credit card monthly, for a year, for a discount. This was to include cleaning all the spider webs, and spraying for most types of bugs as we live on the water. We have a large house, deck, and dock that needs to be taken care of and this was written down and agreed to in our contract. The first visit they came out and had us be home for their service. He was here for about an hour. The next month we noticed they were 2 weeks overdue so we had to call them to remind them to come out. The day they did he was here for about 5 minutes, even though he wrote down about 20 minutes on the paper. I know because I was home. He walked around gathered a few cob webs and left. All around the house was bone dry, nothing was sprayed. There were even cob webs left all over the house, deck, and dock. We called them to come back out, he did for about 2 minutes this time, again not taking care of around a 2,500 sq ft two story house with a large back deck on dock. The second story was not touched at all as that is where I was located at the time. Of course this is why we still have bugs and webs, they are not doing their job. Yet I am supposed to be getting this fee deducted monthly, for what? A 5 minute appearance and no service. When trying to cancel they throw at you a cancellation fee. There should be no reason why I need to pay a cancellation fee when I have been paying for a dis service. This company is not living up to their contracts, services, or customer service.Desired Settlement: Waiving the cancellation fee and to cancel the remainder of the contract for service.

Business

Response:

We regret that Mr. [redacted] does not feel he has received excellent service, as we are committed to providing excellent customer service to all of our customers. We are confident that we can resolve the issues she listed in his review. Our Branch Manager left a voice mail with Mr. [redacted] on September 19th and again on September 22nd. He is eager to discuss this matter personally with Mr. [redacted]. He has yet to receive a return call from Mr. [redacted].

The Nutura Salesman was not willing to listen to anything I said. His unsolicited knock on my door was 100% fixated on telling me what I wanted/telling me what to do. I can't comment on Natura Pest Control products because their high pressure salesman never even mentioned them. It was the most abrasive, annoying high pressure sales call I've ever experienced. I was forced to slam the door on their salesman to end the process.

Ironically, I am interested in pest control services. Their name suggests that their product/service might be of some benefit because of my dog. But, it was obvious that they don't care about my concerns and that I can not trust them.

Review: We were having a very bad time with ants and had hired Natura Pest Control after one of their salesmen came to our door. They set up a time, came and sprayed, but it didnt make a difference at all so I called, spoke to someone named [redacted], and asked that our service be cancelled. I was told that I would receive a call back about the issue which I never did and I didnt think about it any further. This was in May. Yesterday, they showed up again, and were given access to the property to spray by someone who hadnt realized that I had cancelled the service with them. I called again and spoke to [redacted] who confirmed that there were notes on our account that we were wanting to cancel and were supposed to get a call back. Additionally, she mentioned a cancellation fee of $150 that we had not been told about previously. Unfortunately, I dont believe that [redacted] or [redacted] have authority to cancel an acct because I'm supposed to get another call back. I must say that I'm not impressed with this service, how hard is it to cancel an account.Desired Settlement: I want my account cancelled, I want Natura to stop coming to my door, I have no problem paying for this most recent service but I dont want to pay the cancellation fee as I was not notified of it previously and since they didnt cancel my service when I asked. I also want my billing information removed from their system.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

Mr. [redacted]'s contract with Natura Pest Control includes a Customer Satisfaction Guarantee. The guarantee offers unlimited re-treatments of Mr. [redacted]'s property free of charge. Mr. [redacted] was offered this service at the time of his initial phone call, but declined to take advantage of it, therefore, leaving the issue of his ant problem unresolved. Cancelling a contract without adhering to the provisions set forth in the agreement is a function that can only be approved by the branch manager. The manager was notified and unfortunately did not contact Mr. [redacted] in a timely manner due to a misinterpretation of the message sent to him from [redacted]. Mr. [redacted] was not charged for the August 20th service and has been reimbursed his cancellation fee of $105.00. The manager has subsequently left voice mails with Mr. [redacted] to discuss the matter. Mr. [redacted] has not returned his calls.

Natura Pest Control is committed to providing excellent customer service to all of our customers. We are sorry that Mr. [redacted]'s' experience with us was not what we strive to provide.

Review: I was charged for pest control service on 9/19/15 that was not done. I was home and no one came, then the technician called me at 4:33 pm on 9/19/15 and I advised I would reschedule as I was not home. I called on 9/22, to reschedule for 9/26. The office called me at 10 am on 9/26 and said the technician was ill. We re-scheduled the service for 10/02/15 and no one ever came for any of the appointments. The inspection report and bill were emailed to me saying service was done on 9/19/15.Desired Settlement: I just want the money refunded as no service was done.

Business

Response:

Hello [redacted], My name is [redacted]. I’m one of the owners of Natura Pest Control. I’m writing in regards to you complaint. We take all of our customer complaints very serious. I have personally done allot of research into your complaint. I found the paper work stating that our service rep, and branch manager; Andrew treated your home on 9/19/2015 (I have attached the service order). I understand that you don’t feel like the service was performed. Because we have documentation that the service was done there aren’t grounds for a refund. However we are happy to send a technician out to re-service at no charge. Which falls in line with our satisfaction guarantee. Feel free to call our office to set up that service.Thank you,[redacted]

Consumer

Response:

I am rejecting this response because:I received their inspection report and bill on October 2, 2015 claiming the work was done and contacted them the same day, leaving a voice mail.

The service was not done, as I received a call from their technician at 4:30 pm on September 19, 2015 telling me he was on his way. Due to having another engagement at 5:00 pm that day, I told him not to come out, as I also wanted the interior of my home done. He advised me to contact the office to re-schedule. I called the office on September 22 and re-scheduled the service for September 26th. I then received a call from them at 10 am September 26th telling me the technician was out ill. [redacted] and I re-scheduled the service for October 2nd. I subsequently cancelled it, as I received this report I am disputing. I attempted to speak with [redacted], the branch manager, who claimed he entered my backyard to service it. I have a vicious dog, as noted on Natura's correspondence, so he DID not enter my yard. I do not want service, as Natura is no longer welcome at my home. I want a refund as the service inspection report is false.

Thank you,

Shelley [redacted]

Hired this company in Bakersfiekd. I was sold a monthly service and I paid in advance with my credit card quarterly with a one year contract. He sprayed in May and haven't seen or heard from him since. Finally able to find a phone number since no listing in Bakersfiekd and when I called I was put on hold with no return so I hung up and called back. I was informed that they only come every three months....so sales person lied to get the contract. Who pays $93.00 for ONE SERVICE! Not me...in process of canceling and getting a refund. NOT SOMEONE TO DO BUSINESS WITH! BEWARE!

I spoke to a rep over the phone the gentleman told me he could schedule an automatic payment over the phone for a future date then told me someone would be out that day. No one showed up nor did my card get charged. I called the following Monday which was this week and paid my account in full as well as scheduled for service on Friday and they called back to confirm. The rep Lupe was very nice. I called again today to confirm they were coming out and spoke to Lisa she informed me that there were no service scheduled. I was very irrate at this point and told them they suck. She told me mam you haven't paid your bill since then I butted in and said that's a sy thing to say to a customer and horrible customer service. I went on to say many othe obscenities as my blood was boiling. I hung up and called another service in Bakersfield who assured me they would come out on this Friday. I called back to Natura to report Lisa and spoke to Terri this time very rude and abrasive informed her I needed to speak to the manager and she said he was out in the field but I could speak to him after 5pm. I then proceeded to tell her about my experience and told her I was going with another pest control when she told me she could schedule me. They have only come out 3 times in a year and yes my bill was behind. I haven't received one phone call or statement from them. Terri told me if I cancel I haven't fulfilled my contract. I told her I don't give a [redacted] and she hung up on me. Why wouldn't they try to make the situation better? What happened to the customers always right? What happened to back to basics with customer service. I commend Lupe and Andrew the actual exterminator. Only 2 of 5 people with this company were very cordial.

Review: Background: I signed a contract with Natura to perform the pest control service until

03/31/16. However, on 6/30/26, a technician ([redacted]) of Natura pest control came by

my house located at 1400 divine lane tracy ca 95376 to perform the pest

control service. However, when he knocked on the door, my mom answered and

told him that she thought the contract has been voided. So the technician

left and did not perform any work. The next day, the company sent a bill for

$93. I explained that I WASN'T AWARE of the service since I didn't receive

any call for an appointment. The company charged me $93 anyway when they

didn't perform any work. 1) I had no idea of the work when I didn't receive

any call from them to schedule the service (if I'd received the call, I'd been either OK with the service or cancelled). 2) The company charged a service

fee when they didn't do anything. This is a fraudulent business practice and

deceitful to consumers and must be punished.Desired Settlement: Refund the fee of $93 since no work/service was done.

Business

Response:

Dear Customer: We apologize for the confusion and regret that you were charged when we had not completed the service. This is absolutely counter to our company culture. It is true that you should not have been billed for that service and we have refunded your payment. While we work hard to train our professionals, we simply can’t avoid all mistakes. When they happen, we work to make amends as quickly and completely as possible. Please feel free to call us if you would like further communication. Ask for [redacted] or [redacted] and we would be happy to speak further. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The bugs don't die with the chemicals they use. I repeatedly asked to discontinue my service after the contract was over but the lady amber refuses. They still sprayed my house and want me to pay!

This company has come to my door twice in the past 2 months attempting to get me to switch my pest service. The first salesman was respectful and did not take much of my time when I told him I was not interested. The second was very pushy. He repeatedly stepped into my home without permission. His comments when I stated I did not want to switch at that moment were rude. He attempted to manipulate me into making a decision despite me stating multiple times that I would like to discuss it with my husband and wanted time to think about it. I asked for a card so that I could contact him if we chose to go with their service and he refused stating "I'm not doing the card thing at this time."