Natural Ceramides

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThank you for intervening on my behalf and I do hope this business will change it's approach to consumers and not offer so-called "special pricing" when that is not actually the final price Regards, [redacted]

To whom it may concern, We are disappointed [redacted] is dissatisfied with our resolutionUnfortunately we have reviewed the communication history and determined: · [redacted] referenced a communication to cancel the account within the allotted trial time, however the confirmation # she referenced [redacted] , took place on April 6thThe original transaction took place in on January 17thThis is well past the allotted trial time as agreed upon when the customer made the initial order and agreed to the terms and conditions by checking the T&C box on the order page· Despite failing to cancel within the appropriate time, our customer service representatives issued refunds: The first was an AGREED UPON 50% refund for $on April 6th, for the product she returnedThe second took place at full price for $on May 10th as the product was sent and in transit before the cancellation was fully processed In light of this situation, we feel we have conducted ourselves in a transparent and ethical fashionWe are confident we have done due diligence in light of the customer not having cancelled within the agreed upon (terms and conditions) timeframe Warm regards

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThe firm has refunded the monies charged for their products which I did not order, this is a proper responseThe firm represented itself as being a survey from Amazon and that is why I completed the survey as it offered a $gift card to Amazon for completing the survey When I completed the survey there were three offers made available, they were for a male enhancement product, a sample of the Natural Ceramides Youth Cream and the eye gel I was to receive the samples if I paid the shipping fees which I agreed to do The samples arrived, showing shipped from StPetersburg, Florida There was no paperwork with the two samples If I had been aware that there was a time element associated with acceptance of the samples I would have most certainly complied Regards, [redacted] Grove

Natural Ceramides uses very deceptive business practicesThey offer a "free" trial of their product, and start charging your card and sending more product that was not ordered at an inflated costI looked very carefully for some "trick" like this before getting the "free" offerNowhere did I see any "terms and agreements" signing me up for an ongoing orderThe product was nothing special yet the pricing is gougingA VERY DECEPTIVE COMPANY DrOZ sells out again!

REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experienceKnow that your feedback is collected in our efforts to improve our policies.After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:• 12/06/07:21pm - Refunded - $Trans-ID: [redacted] • 12/06/07:21pm - Refunded - $Trans-ID: [redacted] • 12/06/07:21pm - Refunded - $Trans-ID: [redacted] • 12/14/10:19am - Refunded - $Trans-ID: [redacted] • 11/09/07:05am - Refunded - $Trans-ID: [redacted] • 12/14/10:19am - Refunded - $Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelledWe hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us at B [redacted] to contact us directly.Regards, Sam J***Dispute Resolution Agent

To whom it may concern, serif;">Thank you for reaching out to us, we take pride in providing customer satisfaction We took a look at the customer's account and unfortunately chargeback activity has taken placeWe regret that due to the customer’s current dispute of charges from our company, we are unable to resolve this matter Regards, Sam J [redacted] Dispute Resolution Agent

Unauthorized charge to my credit cardadvertisingProduct doesn't do what they claim They advertise a Free Trial but charge you the full amount (almost $100) before the "trial period" expiresThey don't disclose this when you sign up for the free trial of courseYou realize that you have enrolled in some kind of membership when you notice the charge on CC, then you call and if you are lucky to talk to someone, they tell you that you have signed up for itUnbelievable The product doesn't do any of what they claimI didn't notice any difference in my skin and I told the rep I want to return it as they claim I could doHe said I could return it but they won't refund my money This is a scam

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places her order for the product Natural Ceramides and Hydroxacel Eye Cream on November 28, The customer paid shipping fees at this time for a 30-day supply of the product Natural Ceramides and Hydroxacel Eye Cream and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceOn December 16, this customer was charged for the Natural Ceramides product and on January 8, charged for Hydroxacel Eye Cream product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen [redacted] contacted the Customer Service support about cancelling her account, per her request on January 9, 2015, the customer service department implemented that no additional charges would be applied to her account as requested After reviewing the customer’s account, the customer was issued a refund for the product Hydroxacel Eye Creamon January 11, in the amount of $There was a partial refund for the product Natural Ceramides in the amount of $and the remainder of the refund for this product was issued on January 15, 2016, in the amount of $

To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide you with a satisfactory customer experienceIn light of your latest complaint we have issued the customer a total refund in the amount of $94.74; for the product in questionRefunds are made to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled We hope this will satisfy her concerns as well and we are deeply sorry for the inconvenience Regards, Sam J [redacted] Dispute Resolution Agent Dispute Resolution Agent

This company is using EXTREMELY deceptive tactics! A "free trial" turns into automatic shipments and large charges before you know what hit you I read the information contained in the "offer" very carefully & did not find any reference to automatic shipments or "membership" or cost of future shipments! To my surprise I received another jar of the Natural Ceramides cream Luckily I had written down a phone number and "return address" that I found when I signed up So I called and got a very quick offer to cancel my "subscription/membership" which included a confirmation # for the cancellation I then called back to talk to customer service to say that I want to return this additional product which I didn't order & don't want and was eventually very politely told that the charge for the cream is $some amount and that I can't return it or get a refund! After I asked to speak to someone who could help me, the young woman came back on the line and very politely told me that there is a no return policy and then pleasantly HUNG UP! BEWARE of this company!!!

To whom it may concern, Thank you for reaching out to us, we take pride in providing customer satisfaction We took a look at the customer's account and unfortunately chargeback activity has taken place We regret that due to the customer’s current dispute of charges from our company, we are unable to resolve this matter Regards, Sam J [redacted] Dispute Resolution Agent

This company is a gold standard of deceptive advertisingYou're duped into a "membership" through a veiled free trial offer and then are stuck with inflated follcharges for not exercising an obscure cancellation processIf their product was a good as they promote and their prices fair and forthright, they wouldn't have to hide behind the fine print of their fundamentally deceitful business policiesThey are a prime candidate for a *** *** *** investigation

To Whom It May Concern:
*** said she cancelled within the trial period time frame but according to the customer’s account history, the first time the customer reached out to the company was on April 7, I do apologize that the customer had a poor experience with our customer serviceThe customer was given a total refund in the amount of $for the last two products orderedShipping and handling fees are non-refundable which is stated in our terms and we do have a 30-day return policy therefore the first two products ordered on January 17, and March 6, 2016, cannot be returned and refunded
I have taken an in depth look into this complaint with our company, and reviewed our website and Terms and ConditionsThe terms and conditions are made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for review before their purchase commitment
Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled in our Membership program, but wish to keep the productOur customer service center is available 24-including holidays.
We appreciate the tip provided by the Revdex.com and have taken steps to improve our website, and business practices

Purchased Natural Ceramides for my wife as a surprise giftShe's been using many different skin creams and this one caught my eye after researching some online She and I are very pleased with the results and ease of communication with the company We were on an autoship program that delivered the product to our house (the same way we do with groceries) which makes life a lot easier

At no time did either of the two customer service representatives with whom I spoke on April 14, 2016, indicate I would be refunded ANY amountIn fact, they both explicitly said that, per company policy, they could not extend any refund--they could only send two additional bottles of the product.
Regardless of the company's refund policy, it was their responsibility to inform me, the consumer, of what their representative had registered me for on December 19th via phone communicationThere was never a reason for me to contact the company with complaints or concerns given there was never any information provided to me regarding their "Terms of Service Agreement" including, but not limited to their automatic renewal of the product, their no refund policy, or their cancellation policyTherefore, I was unaware of any of this, and since I was not receiving any products, I was also unaware they were charging me for products each month
Had I known that a.) I was being signed up for an automatic service, I would not have registered for the free trial; b.) their products were being shipped to me without my ordering them (I did not receive any products until months later), I would have been alerted to this issue much earlier and resolved it prior to the business' arbitrary 30-day policy; and c.) that the products' full price was completely unreasonable to begin with, I would have never shown an interest in the product in the first placeThis was all information the company is responsible to present to the consumer in a clear, transparent manner, and they did notFurthermore, they cannot expect that I am accountable to a "Terms of Service Agreement" that was never presented to meMy order of their free trial was done over the phone, and no additional information was provided in writing or otherwiseI do not consider this issue resolved until I receive the full refund ($406.70) for the products I did not order, I did not receive, and I did not want

This is a Scam!! Do not give them you Credit card number! Please, I don't want them to Scam another person I called for a refund "which in the Terms and Conditions says if you are dissatisfied you can return within days" They say it says somewhere else that you won't get a refund I asked them where? and they just said they know the policy So Please don't be duped by this scam

To Whom It May Concern:
Thank you for contacting Resolution Support Team
"background: white;">Unfortunately, we’ve been unable to find the Customer’s account in our database, using the information that was providedWill you kindly have the customer respond to this email and let us know the registered email address associated with their order, any alternate email address that the customer may have used to contact our company regarding their order, the shipping address, the telephone number associated with their order, any alternate names the customer’s account could be registered under (family, partner, friend), any shortened forms of their your own name (nick name), lengthened forms of their own name (full name), or alternate spellings of their name that they, or someone ordering with them, may have used on the order, the product and/or company they are inquiring about, Customer ID and/or their order ID for the product they are inquiring aboutPlease have the customer provide any of the information mention above that may apply to them regarding this matterThis will enable us to identify the proper account so we can assist the customer with their request.We look forward to hearing from you and providing you with outstanding customer service

This company is a scam They do not disclose information to the customer and lead them into advertising as well as do not leave any way for the customer to get in touch with them They do not send confirmation emails The only way I was able to get in touch with them was by going through my bank statements to find a phone number to call and dispute the money they were charging me It is a complete scam that is sent to you over an email from amazon There customer service is also horrible once you finally do find a way to get in touch with them Zakiyyah was not helpful at all and blamed the customer for the bad service

I am really pleased with Natural CeramidesThe products are wonderful! Using Daily Youth Restoring, Daily Cream and the overnight products I have seen a difference within a few weeks
The Customer Service Representatives are very helpful and politeThey are polite but professionalI highly recommend them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you,
Aurea S***