Natural Ceramides

Unauthorized charge to my credit card. False advertising. Product doesn't do what they claim.

They advertise a Free Trial but charge you the full amount (almost $100) before the "trial period" expires. They don't disclose this when you sign up for the free trial of course. You realize that you have enrolled in some kind of membership when you notice the charge on CC, then you call and if you are lucky to talk to someone, they tell you that you have signed up for it. Unbelievable.

The product doesn't do any of what they claim. I didn't notice any difference in my skin and I told the rep I want to return it as they claim I could do. He said I could return it but they won't refund my money.

This is a scam.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for intervening on my behalf and I do hope this business will change it's approach to consumers and not offer so-called "special pricing" when that is not actually the final price.

Regards,

I canceled the product within the trial period termination date. When I called to cancel the product at [redacted], I was told that if I paid $36.71, I could keep the products. I agreed, then a week later I was charged $129.00. The charge for keeping the product was $89, so where the $129 came from I don't know. When I called about the extra charge they said they could give me a 50% discount and cancel the product. I did not agree to that option and filed a claim with my credit card.

This company is a scam. They do not disclose information to the customer and lead them into false advertising as well as do not leave any way for the customer to get in touch with them. They do not send confirmation emails. The only way I was able to get in touch with them was by going through my bank statements to find a phone number to call and dispute the money they were charging me. It is a complete scam that is sent to you over an email from amazon. There customer service is also horrible once you finally do find a way to get in touch with them. Zakiyyah was not helpful at all and blamed the customer for the bad service.