Natural Talent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We cannot find an order in our system which matches the problem Mr*** is reporting using the contact information the Revdex.com has providedHe needs to provide the RockAuto Order Number to which his complaint refers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:well I guess I was scammedMy problem has already been repaired by parts purchased in "auto zone." I have already expressed that there was no manufacturing defect with the parts that were sent, they are poor quality parts that are not designed for vehicles , they are cheaply made unsafe unreliable partsSending me new ones will not solve anythingI have explained that twice alreadyI believed involving a third party would get me reimbursed and give you an opportunity to fix your wrong doing and help you improve as a business but that did not happenAt this point I wish to not continue complaining it is not worth my timeJust know that I will not do business with rock auto ever again and will discourage my friends and family from purchasing anything from youInjustices happen in the world; I did my part in reporting it.hopefully you get quality complaints like mine and not wrongful death lawsuits due to malfunction of your poor quality PartsYou may keep my money; I will not loose sleep over it, just know that it was illegally obtained and there was no fair trade from itCase may be closed alreadyGoodbye!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We contacted Mr*** on 8/to offer a prepaid FedEx return shipping label to return his defective part for store credit (for the amount of the part he ordered and the cost to ship it initially)He accepted our offerWe will issue his store credit within business days of receiving his
defective part

Mr*** just addresses the same complaint in his refusal of our responseWe already explained that he received what he ordered and that this exact situation is explained on our Help pageWe have nothing new to add to our response and will not issue any additional refund. As our Help page explains (http://www.rockauto.com/help/?page=4#DIFFCO), sometimes manufacturers buy parts from other manufacturers and re-sell them as their ownIn doing so, they declare the quality of the part worthy of their name and stand behind the product with their warrantyWe have no control over manufacturer supply chains. We spoke to a technician from Denso who explained that they do not manufacture fuel pump modules for Chrysler vehiclesAmong these vehicles is Mr***'s Dodge pickup truckDenso sources fuel pumps for these vehicles from the original equipment supplier, ensuring they meet strict specificationsWalbro manufactured the original pump for Mr***'s vehicle, so Denso sourced their pump from Walbro. We issued a refund on 11/3, but as our Help page explains (http://www.rockauto.com/help/?page=4#Returns), shipping charges are not refundable unless the return is due to our mistake.Please remove this from our queue

On 12/27, Mr*** went to our Order Status & Returns page to report that he was missing the part he orderedIn his report, we asked that he confirm the address he entered on his order form, which is the address we printed on his FedEx shipping labelHe confirmed the addressWe immediately
started a trace with FedEx and asked that he return to our Order Status & Returns page if he did not have his part by 1/3.On 1/3, Mr*** returned to our Order Status & Returns page to report that he still did not have his partWe shipped a free replacement the following day.On 1/at 9:54am, FedEx contacted Mr*** because the address noted on the shipping label (which matched the address he entered on his online order form) was not correctMr*** instructed FedEx to deliver to a different addressFedEx delivered to the address Mr*** gave them on 1/10, as his tracking number shows.We are sorry Mr*** has yet to receive the part he orderedWe have shipped two parts to the address he specified on his online order formWe will not ship moreAnd since FedEx confirms delivery at the alternate address Mr*** gave FedEx, we will not refund him either

Mrs*** reported the problem with the wiper motor and we provided return instructions with a prepaid shipping labelWe issued a full refund on 12/As our Help page explains (http://www.rockauto.com/help/?page=4#Returns), because the turn signal switch was installed and simply not needed, we
will not accept a return for this part

On 5/28, Mr*** went to our Order Status & Returns page to report that he received the wrong partWe authorized his returnOn 6/14, our warehouse reported that the part was not returned with its original manufacturer's packagingAs our Help page notes and as it's written on the return
instructions with which Mr*** was provided, parts must be in their original, unmarked manufacturer's packaging to receive creditWe offered to return Mr***'s part at his expenseHe did not reply for two weeks, so our warehouse disposed of it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Thanks but with Rockauto, I have already went over with this and I do not need to go over this. As far as any mechanic would dispute to that, regardless if it was a kit or not, as long as the all componets of the parts are replaced all at once, but seem like an insult to my complete understanding to the warranty as well as a mechanic. I just want to note my complaint how poor their knowledge as well as their customer support. Again I already air my grievance with them and already lost a customer forever will never do business with them.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

As stated in our previous response, we agree our catalog was incorrect when Mr*** placed his orderWe will correct that mistake.This message concludes our correspondence with him

On 1/15/2017, Mr*** ordered Autoline part # COn 1/19, he went
to our Order Status & Returns page to report that he ordered the
wrong partWe authorized his return and provided return instructions
We issued him a store credit, which was the refund method he chose when
he arranged his return, on 2/His store credit included the core
deposit he paid up front ($part + $core - $shipping
label = $208.38, the amount of the store credit we issued)
On 1/20/2017, he ordered Autoline part # COn 1/27, he went to our
Order Status & Returns page to arrange a return for his coreWe
refunded his Discover card for the core he returned on 3/(less the
cost of the return label he used)
We have refunded Mr*** for everything he returned using the refund
methods he chose when he arranged his returns online (store credit and a
Discover card)We offer no further refunds, nor will we change the
store credit we issued him more than months ago to a refund to his
credit card

On 7/12, Mr*** contacted us to report that he refused delivery of the hood he ordered because it arrived damagedWe shipped a replacement later that day, which he received 7/

On 12/16, Mr*** ordered a re-ring kit for his vehicle (a re-ring kit includes several parts to repair part of an engine).On 1/2, he contacted us to request that we call him to discuss a problem with his partsLater that morning, one of our representative's called him and learned that
the head gaskets provided in the kit were not correctSince Mr*** had already installed the other components, our representative offered a $refund, which he could apply toward the purchase of the parts he needed to get locallyMr*** accepted our offerWe issued his refund later that day.On 1/3, he contacted us again because the parts he needed to obtain locally cost more than the refund to which he had already agreedWe authorized a return for Mr*** so he could get a refund.On 1/15, our warehouse reported that the cylinder head gasket that Mr*** returned had been installed and showed signs of over-heating, meaning he installed a part he knew did not fit correctlyAs our Help page notes, customers should not try to make a part fit if it won't (http://www.rockauto.com/help/?page=4#Returns)Also, we do not accept returns for parts that have been installed unless they are being replaced under warrantyMr***'s part didn't fail due to a manufacturer's defect; it failed because it was not correct for his engine, a fact he knew before he installed itWe will not ship him a replacement and we will not refund him more than the $we have already refunded

On 4/7, Mr*** contacted us to report that tracking for his order showed no movement, suggesting that his package might be lostWe immediately started a trace with the carrier so they could locate and deliver the partHe pointed out that the tracking details suggested that the part had not
shippedHis part had shipped, but tracking had yet to be updatedSince it appeared that his order would arrive later than we told him it would when he ordered, we provided return instructions with a prepaid FedEx return shipping label to return the part for a full refund (he said he had to purchase the part locally because of time constraints).We issued his full refund on 4/

We're
sorry two tie rod ends were shipped incorrectly to this customerWe
offered to reship the correct parts using the same shipping method he
chose on the original order (USPS Priority) without requiring return
of the wrong parts, or refund him in full for the incorrect products
We
explained that since we don't profit from shipping and our part
price markup is already very low, we are unable to express ship parts
to him for freeSince he repeatedly verbally abused our
representatives with yelling and sexist/vulgar comments and
threatened to charge back the order despite us offering to resolve
the issue, we unfortunately are unable to continue business with the
customerThe customer has been refunded in full for the two
incorrect items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have given me no way to return their itemI emailed them twice on this matter to let them know the box was destroyed, neither of their responses said anything about me taking pictures so that they could make an exemption, as proof of my purchaseThey said they can show no proof that I purchased it without the plain white cardboard box returnedThere was nothing on that box that acted as a receipt for the manufacturer, other than my part inside and the shopping label that would be on the outsideTheir response for me and the Revdex.com to see now says they would except photos instead but today is the first time this was saidThis response from them came todayApril 4th
Regards,
*** ***

Miss *** sent back the part on Monday 2/and we shipped her replacement the next morning, Tuesday 2/Miss *** emailed at 10:that night asking to change the shipping addressBecause we shipped the replacement part before she emailed asking to change the address, we explained that we were
unable to change the shipping addressThe current resident at Miss Fay's previous address in Stillwater refused this package on Tuesday 2/and it was then lost by the carrierWe issued a full refund to Miss Fay's Visa on Friday 2/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attempted to contact you a few times with a response from Rock Auto after I sent them an email, seems you may not have received the copies of the emails that I sent you so hopefully you get thisRock Auto explained how I can do the transaction of the warranty, that I could purchase a new part + shipping, when received that I can have installed & make sure that it is working properly, then I could ship back the defective part + use their economy shipping rate & then wait for a refund including a one way shipping rate cost which I think will be ok if the refund part of the transaction turns out ok & I get my warranty refund, I will be satisfied. My last response to Rock Auto was that I thought that this would be ok especially when the last response from them, they explained that they don't normally pay for shipping but because they value me as a customer they will do this one time one way shipping costOk then I would be satisfied with that. Now I have also informed them that I need to make sure when my mechanic can install this part & that he may be booked to the end of the year, that I'm not ready to purchase yetSo right now I have not purchased another part at least not till I'm ready with the money & making appointment with my mechanicI will send copies of their emails to you if I can locate them, seems I'm having a problem locating those couple of emails
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]How is it no new information when I confirmed with the manufacturer that no changes to the design have been made Rock Auto didn't even attempt to confirm with the manufacturer that this was the case, I had to do it on my own! Not to mention the picture on the Rock Auto website as well as Summit Racing, and several others showed the same picture of the part having a zerk fitting Bottom line is Rock Auto is dishonorable and a cheat! They only want the consumers' money and will not honor anything beyond that!!! I attached the last email I received from ***, even though I already sent it to Rock Auto directly!!!
Regards,
*** ***