Natural Talent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The radiator and cap were not placed in shipping container that fit bothThe ORIGINAL box that housed the radiator was opened and the cap was placed inside with radiator, the box was resealed and shipped out in original radiator packagingAfter receiving a broken radiator, I returned the radiator and cap packaged exactly as the were when they were shipped to me, because I could not use a radiator cap without a radiator in working order I did not decide I no longer wanted the radiator cap until I received a broken radiator Had I ordered ONLY the cap, I would understand their decision to not refund shipping

Mr*** ordered headlamp adjusting screws for a Chevrolet KPickup with rectangular
heads, as shown in our online catalogThe screws on his vehicle have square heads, so he ordered incorrectlyBecause Mr*** has placed many orders with RockAuto and given the low part cost of $2.36, we offered to issue a store credit for the cost of the screws as a courtesy without asking him to return the partsMr*** agreed to this offerHe used this store credit towards the purchase of a drive shaft on our site, but then disputed the PayPal payment for the headlamp screwsMr*** later disputed the PayPal payment for the drive shaftWe explained that we would be unable to process any future orders until these disputes were closedMr*** responded with profanity and threatsNo merchant takes the decision to turn away business lightly, but Mr***' behavior is telling us that our parts aren't what he needs to get his jobs finished and we cannot afford the cost of future arguments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sorry I didn't see that response Im not happy with the response they should have sent my product back to me not at my expense when they first sentvme tge partial wrong productI should be compensated some form of fashionThat is bad businessThey are gaining on both endscand the customer is losingHow do I know they destroyed the product? I have no way of knowing thatSo my money is just gone done the drainThe company is a fraud.
Regards,
*** ***

We apologize for the delay in communications regarding the Concealed Damage claimThe freight carrier states they notified Mr*** in June regarding the declined claim, and we are not sure why he did not receive that email notificationDamaged item claims are determined at the discretion of the
freight carrierMr*** received an Order Confirmation (attached) upon purchasing the bumper instructing him to unwrap and inspect all parts before accepting the shipmentThe Bill of Lading he signed reminds the customer to check for damage before receiving the productWe are sorry if Mr*** did not feel he had enough time to perform the necessary checks, but he released liability for damage by signing the shipping document

On 3/21, Mr*** sent us an email to dispute the resolution he received when he reported a problem with the rotors he ordered on our Order Status & Returns page (we denied his return request)Our representative confirmed that our catalog was incorrect (the manufacturer, Power Stop,
neglected to note that the front rotors of a Honda Civic LX are different depending on whether or not the vehicle has disc or drum brakes)We corrected our catalog and provided Mr*** with return instructions and a prepaid FedEx return shipping labelHe received his full refund on 3/

We do not know why the clamps Mr*** received are not as advertisedWe asked him to report the problem on our Order Status & Returns page so we could gather facts to determine the problemWhile it's possible Walker has changed the design of the part and our current advertisement is out of date, it is more likely that he simply did not receive the parts we (and Walker) intended for him to receive (hundreds of customers have ordered these same clamps on the last month and no one else as reported a similar problem)Since Mr*** is unwilling to report his problem so we can determine what caused it and offer a solution, we have nothing further to say to him

We provided Mr*** return instructions (attached) to send back his faulty part so we can ship his warranty replacementOnce we see that the faulty part is in transit to us, we will process the reshipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** W9:AM (hours ago)tomeI didn't order the wrong partI was sent the wrong part. Rock auto screwed up and I want a refund.
Regards,
*** ***

Mr*** set up a core return on April 21, 2016, using our Order Status & Returns page onlineWe received his part on April 25, and issued his core refund of $on April 27, He contacted us on April 28, to explain that he made a mistake when setting up the return and it
should have been set up as a warranty (faulty new part), not a core (old part)We explained that his return had been processed and already returned to the manufacturer for rebuilding on April 27, We are only receiving core credit from the manufacturer, so we cannot issue Mr*** anything additional to his core refund

Mr*** reported that the fuel pumps he received were defective, so we provided return instructions and pre-paid return shipping labelsMr*** effectively received free return shipping for the fuel pump strainer on both orders by including them in his return box, though there were no
problems with these new, unused partsAs our Help page explains, every part we sell may be returned within days for a refund of the part price but shipping charges are not refundable unless the return is due to our mistakeDue to the items shipping together, outbound shipping costs were combinedWe included the incremental increase of shipping the pump and strainer together, in the refund, because shipping the faulty fuel pumps was our mistakeThe customer choosing to return new, undamaged fuel pump strainers was not, so the cost to ship just the strainer was not included

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I sent them to the address listed in the return imstructionsThey emailed me confirming they recieved my tracking numberI am not responsible for them losing a package
Regards,
*** ***

On 7/21, Ms*** contacted us to report that she received a damaged partWe authorized her return and provided a prepaid return shipping label to return the partWe gave our warehouse specific instructions to ensure that her replacement, which shipped 7/26, did not arrive damaged.On 7/30, she
contacted us to report that the replacement was also damagedOur representative explained that sending a third part was unlikely to result in a different outcomeShe offered a prepaid FedEx return shipping label to return the part for a full refundMs*** requested to speak to a supervisor, but one was not present that day and our representative's supervisor would not be present until the following eveningMs*** asked to speak to another supervisor, so our representative asked her to call back in the morning when one would be present.On 8/1, our warehouse reported that they received the part Ms*** returned initially and that it was not damagedThe dents to which her initial complaint referred were clamp marks from the manufacturing process.On 8/2, Ms*** contacted us requesting to speak to a managerOne of our managers called her back later that dayHe reviewed photos Ms*** sentShe again was referring to clamp marks left by the manufacturing processSince she was not satisfied with the part she ordered, he offered a full refund after she returns the partShe has yet to return the part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***dear,Revdex.com there is no way they could have mistaken it for a warranty part that is a complete and total lie she knew the situation exactly what the situation was I was very clear when I said that they had sent me the wrong part and I wanted a refundThis is just a way for them to keep my money while sending me the parts for the wrong vehicleI was very very clear with the first representative she knew it was not a warranty part that’s a lieI would like to have the audio from that day reviewed so we can clear the air on who said or did whatI will take legal action against rock auto over dollarsI am not just going to mark it up as a loss because I did not order the wrong parts I ordered the correct parts they sent me the wrong onesOnce again I want to review the audio because when I talked to the manager he told me I was stuck with it he didn’t even give me the option to send it back for the right partsHe plainly said that I shouldn’t have installed them on the car and he hung up on me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I already said, I tried to get the matching parts for the shocks (from O’reilly) but they didn’t fit the struts I looked over several other websites and they didn’t have it either So how ca Rockauto day that I didn’t want to buy matching parts from other sources!?Rockauto should refund the return shipping since they do not have matching parts nor I couldn’t find them anywhere else As matter of fact, Rockauto should not even sell these shocks (for AFWD) if they do not have the matching parts Nobody is so ignorant that would change just shocks w/o matching parts
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] We did not try to “make the part fit”, it may have been spiked due to our hands being dirty, after all we were working in a automobileI sent a response explaining how I had to purchase another the same day that came in to fix my vexhickeThe one I had to purchase was more expensive, this should prove that the part did not fit my car, otherwise why would I have paid more money for another oneTheir website description was wrong and therefore not my fault the part did not fitI am still looking for a refund for the productThe bolts did not like up and the plug was different
Regards,
*** ***

Again, we are sorry that Ms***'s part was
damaged on its way back to our warehouseAs our return instructions
told her, she was responsible for ensuring the product would be returned
in the condition in which it was receivedSince it was not, we will
not refund her purchase.This message concludes our correspondence with her

On 6/28, Mr*** ordered parts and chose DHL Domestic Express shippingHis shopping cart said "You should receive by Friday, June 30th." He received his part Friday, June 30th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The bumper cover wasn't ready for preparations. It was uneven surface & rough all over. We understood that ready for preparations was light sand & prime & paint. This was going to take many hours to prep for paint. This is not the quality we bought
Regards,
*** ***

They said I would have my refund no later then today last month.This is the longest I have ever had to wait for a refund it's actually getting absurd at this point

Item was only removed from packaging when I noticed it was the wrong sizeI clicked on the wrong option and was giving no way to change itEven if it was installed they are wiper blades they litterely click in and outNo wear and tear involved when installingRock auto has the wrong sizes listed and their website and should be held accountable for returning theseWith all these complaints how does rock auto still have an a+ rating? They litterely have customer serviceLook at all the negative reviews of them screwing people over