NaturalHealthyBodyCare Reviews (%countItem)
NaturalHealthyBodyCare Rating
Address: 13266 Byrd Dr STE 573, Odessa, Florida, United States, 33556-5319
Phone: |
Show more...
|
Web: |
|
Add contact information for NaturalHealthyBodyCare
Add new contacts
I signed up for a free trial of a skin cream with a one time charge of $4.95. I was enrolled in a monthly product renewal which wasn't openly disclose
I have been charged $79.96 monthly under different company names including Health Adjust and Health Align out of Utah. The phone # 844-388-7103 is not the # on my original confirmation receipt emailed to me at the time of the original order. That number is 1-855-497-9325. When I called that number I was told I had agreed to a trial period of purchasing Emollient Skin cream and had to contact the company to cancel the subscription. When I questioned where that information was, I was told it was on the website. The website was not on my confirmation email receipt nor on or inside the package the product comes in. I had to get it from the customer service person who answered the phone. She had to put me on hold to get it. When I asked the name of the company I was told Healthy Supply. This is not related to the website name of Shopskinpros.com. They will not refund $ for the unopened packages I wish to return. I can return the most recent pkg. for a $15 restocking fee and I pay the shipping. When I asked to speak with a supervisor there was none in the building. They will send my complaint and the supervisor will contact me. I asked for an email or # to call myself and was told they use personal email and can't give it out. This is quite the scam. This company should not be allowed to continue these practices.
This company should not be allowed to continue to advertise aa free trial and then charge customers with out their knowledge. The required trial with payments should be clearly advertised, the website clearly posted, the company name clearly stated and the billing agent clearly stated and consistent.
07/22/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
*** XXXXX
Nokomis FL 34275
Complaint ID # XXXXXXXX
We have looked into this customer's complaint and have issued Ms. a refund for the charge on their account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Ms. that we will be issuing a full refund back to them in full. Please allow 5-10 Business days for that to post in their account. We hope that a full refund and our apology to Ms. will resolve this complaint.
We have issued refunds of:
07/22/2019 11:21am - Refunded - $79.96 Trans-ID: XXXXXXXXXX
We give our sincere apologies to Ms. for any inconvenience
Sincerely,
Angela
Manager.
The company does not advertise clearly that credit card will be charged in 14-days. Packaging does not include contact info. Repeat unwanted orders.
I (according to the company) clicked on a link online for a free trial of eye cream and face cream for $4.95 shipping each on 2/17/19. I did not cancel the order, as there was no contact info available. I never received any email order confirmation, which they later insisted that they sent. They said that I mistyped my email, but did not reach out any other way (mail or phone) to try and let me know. This order coincided with a very similar product that stopped coming just as this started, so I did not recognize the order as new, but thought it was the other order with new packaging (an order that cost $19.95). I did not see the charges on my credit card, as I paid the bill with auto-pay. It was not until I had been charged 3 times, at $79.96 and 3 times at 79.69 that I discovered the charges and learned that this was a different company than the first. They did agree to refund half of the last order, but I want to return the unopened products for a full refund. They will not do so. I accept my own failure to check my credit card statement more closely, but feel it is dishonest not to include contact info in the packaging and not to reach out when emails bounce back. I was refunded $39.98 and $39.84 for a total of $79.82. I am out a further $399.13 that I do not believe I am liable for. As stated, I would be happy to return this unopened product in exchange for a full refund. My initial charge was $4.95 for the trial, times two, once for the eye cream and once for the face cream. This was charged on my Discover card on 2/17/2019 to a company called Transfigure Your Health. When I spoke on the phone on 5/20/2019 to first Kristin and then LaTonya, I was told that the company was Emollient Skin. I was charged $79.96 and $79.69 on 3/3/2019 and 3/4/2019. This was repeated on 4/2/2019 and 4/3/2019 and 5/2/2019 and 5/3/2019.
I am seeking a full refund of $399.13, which are the charges for the two products, three times each, minus the partial refund for one of each that I received on 5/20/2019. Again, I am happy to return all of this product in unopened/new condition.
05/22/2019
Revdex.com
1010 E Missouri Ave.
Phoenix, AZ 85014
***
***
Warrenton, VA 20187
Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. an agreed upon 50% refund on 5/20/2019 refund for the charge on their account. We have gone ahead and issued the remainder of those refunds today. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a full refund back to them in full. Please allow 5-10 Business days for that to post in their account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
05/20/2019 05:30pm - Refunded - $39.84 Trans-ID: XXXXXXXXXX
05/22/2019 10:25am - Refunded - $39.85 Trans-ID: XXXXXXXXXX
05/20/2019 05:29pm - Refunded - $39.98 Trans-ID: XXXXXXXXX
05/22/2019 10:26am - Refunded - $39.98 Trans-ID: XXXXXXXXX
05/22/2019 10:29am - Refunded - $79.69 Trans-ID: XXXXXXXXXX
05/22/2019 10:29am - Refunded - $79.96 Trans-ID: XXXXXXXXX
05/22/2019 10:30am - Refunded - $79.69 Trans-ID: XXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
Emollient Skin trial products charge of $4.95 each, ongoing monthly charges of $79+ each were not specified
On 2/14/2019 I ordered a trial sample of Emollient Skin Revitalizing Moisturizer (1 oz) and Emollient SKin Eye Revitalizer (0.5 oz), each at a cost of $4.95. These charges appeared on my February credit card statement (Citicards), received on 2/26/2019. The next month on my credit card statement, received on 3/26/2019, new charges of $79.96 and $79.69 appeared. I called Emollient Skin Customer Service, and they said the online trial advertising indicated there would be monthly charges ... which I never saw. Also, this was not indicated in any of the email communications from them. I canceled the ongoing monthly charges at that point and requested a refund, which they denied. So then I filed a complaint with my credit card company, but they were unable to refund the two $79+ charges. Today I called the Emollient Skin Customer Service again, and they said because I didn't request cancellation within 30 days (which would have been 3/16/2019), I could not get a refund. I asked what product(s) I was entitled to since I made one set of monthly payments and they told me nothing ... that was the cost of receiving the two trial products (advertised at $4.95 each!)
Reversal/Refund of the $79.96 and $79.69 charges which originally appeared on my March statement. Citicards reversed them on my April statement, but they notified me by letter (5/8/2019) that they couldn't obtain a credit from the merchant, so the charges will appear again on my statement within the next two billing periods.
5/21/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
***
Auburn, MA 01501
Complaint # XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for this inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mr. a refund at this time. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of the chargeback. We would encourage this customer to work with their bank and if there is anything else we can do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information:
04/25/2019 07:15AM By CB Agent - CHARGEBACK RECEIVED AND POSTED CB00_XXXX-XX-XX _XXXXXXXXXXXXX
We give our sincere apologies to Mr. for any inconvenience
Sincerely,
Angela
Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
Per my credit card company (Citicards), I was still charged the $79.96 cost, but the $79.69 cost was dismissed, and I was able to get a credit for that amount on my credit card. My credit card company has RESOLVED the disputes I opened for each of the above charges.
I never ordered product from this company, They said they have an order from me and sent to my address but I never got anything or I would have return
I processed a claim through my bank, but the bank declined it told me I had to call the company that processed the order to cancel it or they could and would continue to charge my card for something I never ordered never received. I called them they tried to see me on more product that I never ordered and never received , told me I would have to take it up with the USPS. After 10 minutes of them trying to sell me on the product I never ordered never received the finally canceled my account with them, I did not know I had an account with them either. My card was charged for two products I have never herd of, premnutritionforskolin and naturalketoslimfitness and found it is the same company because they have the same customer service number 866-930-9811. From doing some online searching I found them here . I am going to file a complain with the FTC as well, from looking at the complaints on this company why would anyone order anything from them. I do all my orders on Amazon. I would never order something from a company that has a bad repetition as this one has. All people thinking of doing business with this company should look at the reviews and not do anything with them. Do it with a company you know like Amazon.
They wont give me any they tell me to call ups and work it out with them. I never ordered the product and did not receive anything from them. If I had I would have sent back because I never ordered it.
04/14/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
***
Nampa, ID 83651
Case #XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mrs. with the information provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Angela
Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
They should have me in their data base, under ***. My cancellation number was
05/21/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
***
Nampa, ID 83651
Case #XXXXXXXX
We have looked into this customers complaint and, are unfortunately are still unable to locate any accounts in our system associated with Mrs. with the information provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Angela
Manager
Document Attached***
Here is what got charged to my credit card
Free trial. Charged full price. Wrong product. No refunds. Multiple addresses.
I ordered a free trial only. Never agreed to autoship. The still charged me 70 bucks, and never informed me. They refuse to give me a refund. I tried looking the company up on the internet and email. There is no such company I can find. They use multiple addresses. The package says Florida, but the bottle says Mississippi. They are scamming a lot of people.
70.00
05/08/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
***
Bethlehem, PA XXXXX
Daytime Phone: XXX XXX-XXXX
Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charge on their account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a full refund back to them in full. Please allow 5-10 Business days for that to post in their account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
05/08/2019 03:55pm - Refunded - $69.96 Trans-ID: XXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
Ordered a free sample for only the price of shipping and handling and then they continued to unknowingly charge my credit card each month
I ordered a free sample of Emollient Skin cream for only the price on shipping and handling which was 4.95 on 2/13/19. My confirmation # for the order was XXXXXXX. They did not tell me that free sample signed me up for a subscription and if I didn't cancel within 14 days they would bill my credit card $79.96 each month until I canceled. The first month I had no clue. They billed my credit card on 2/28/19 for 79.96. The second month I got a call from my credit card company on 3/28/19. This company was charging me another 79.96. I immediately called the company to cancel.a woman named Lajuanna told me the second month product had already shipped and therefore I would be charged. She said if I wanted to pay $15 to return the product they could refund me 50% of my money. I was home when the package came and therefore told the delivery person I was refusing this package. I called the company back on 4/18/19 after not seeing any refund on my credit card. Jayda informed me that they would not issue me a refund because I did not accept the delivery of their package. If you go on facebook and search emollient Skin you will find hundreds of customers with the same complaint. I paid $159.92 in charges I did not agree to. This company is very deceitful in making you think you are getting a sample of their product to try when in actuality they are signing you up for a subscription without your knowledge.
I would like a refund issues to my credit card in the amount of $159.92 for the charges that I did not agree.
4/23/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
XXXX XXX***
Forest Lake, MN 55025
XXX XXX-XXXX
Email: ***@msn.com
Complaint # XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for this inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with a chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of the chargeback. We would encourage this customer to work with their bank and if there is anything else we can do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information:
04/22/2019 09:18PM By Lime Light CRM API - CHARGEBACK RECEIVED AND POSTED CB00_04/20/2019_XXXXXXXXXXXXXXXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from the business because I called my credit card this evening and the amount refunded is only for the 79.96 that I was charged on March 30. I have not yet received a refund for the amount of 79.96 which I was charged in February. I will not be satisfied with the company's response until I am issued a full refund. Only paying half the amount is not acceptable because these charges were put on my credit card without my knowledge or permission. Thank you!
XXXX XXX***
Forest Lake, MN 55025
XXX XXX-XXXX
Email: ***@msn.com
Complaint # XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for this inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of the chargeback. We would encourage this customer to work with their bank and if there is anything else we can do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information:
04/22/2019 09:18PM By Lime Light CRM API - CHARGEBACK RECEIVED AND POSTED CB00_04/20/2019_XXXXXXXXXXXXXXXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business. After speaking with my credit card company on May 8 they informed me that the company has not responded to either charge for reimbursement. My credit card company has contacted this company in writing and they have not responded. The chargeback information that they provided to the Revdex.com Is false. This company has not made any charge back to my credit card as of May 8. They have falsified the information that they provided you with. I will not accept resolution to this matter until all charges are completely resolved. I think this company needs to be investigated. Is there no penalty for providing false information to the Revdex.com?
free trial turned to recurrent payment without my knowledge
IN February 2019, I agreed to try a skin product for $4.95. NO WHERE did it state that I would be paying a monthly fee of $79 a month. IT was not in print anywhere. I just received another jar of cream and thought, "how odd." There is no company name attached and the phone number wasn't legit. I called my bank after I noticed that there was a random recurring payment because I have not authorized that. The bank was able to give me a phone number to call. The bank also told me to get a return address so that I could return the unopened package in original packaging back to the company for a refund. When talking with the customer rep on the phone, I said I wanted to stop the recurring payments. I want it cancelled. I said that I didn't agree to this and he told me that when I signed up for the trial, that was when they had proof that I agreed to all of it. I said, well, I'd like a return address so that I can return this unopened product for a refund and he told me I cannot do that! I then told him what the bank told me, and he said as fast as he possibly could get the words out of his mount, that I could go ahead and get a half refund but that is it if I agree right then. I said I wanted email confirmation for all of this. He told me he couldn't send me an email! I figured out that I'd get an automatic generated email. So, I just received the email saying that my order is cancelled. It does not state that I will get a refund. I will wait 5 business days and then I am sending this product back for a full refund. I will send it to the address above, as that was the return address on the unmarked package. I had to do serious "digging" to figure out how to get into contact with them. They are not trustworthy or transparent.When I called them, by the way, they answer with "customer support." When I asked them the name of their company, they responded with - it depends on what you are calling about. This is atrocious.
I would like a full refund of two monthly payments. I would like for this company, if remaining in business, to make their business transparent for other customers. If nothing can be done, I would like for it to be public in the Revdex.com that they have a complaint against them so that if anyone does research, they can be forwarned.
04/17/2019
Revdex.com
Serving West Florida
2655 McCormick Drive
Clearwater, FL 33759
Phone: (727)-535-5522
***
*** XXXXX
Terrace Park, OH
Case #XXXXXXXX
In attempting to resolve the situation with Mrs., we did attempt to issue that customer a refund for those charges. Because those charges were unable to be processed electronically, we asked the customer to verify her address, so we can issue that refund via refund check. We have attempted to verify that customer's address by email, as well as multiple phone calls made on 4/17, at 7:22 am and 10:30 am MST. We are unable to assist the customer because she had not responded to our requests for further information from her.
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Angela
Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive one voicemail from them and called back and left them my mailing address. I do not have record of a second phone call attempt. Regardless, please let me know where I can safely give my address and I will provide it at once.
(The consumer indicated he/she ACCEPTED the response from the business.)
05/14/2019
***
Trade Practice Specialist
XXX-XXX-XXXX
***@Revdex.comwestflorida.org
***
***
Terrace Park, OH XXXXX
Complaint ID XXXXXXXX
We have looked into this customer's complaint and have mailed Mrs. a Refund check for the charge on their account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a full refund back to them in full. Please allow 5-10 Business days for that check to get to them. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
05/14/2019 11:03AM - Manual Refund check: 3023 $159.92
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
This company offers a 'free' trial where you only pay shipping and then place fine print so far down no one knows they will charge $80 each month
This company offers a 'free' trial where you only pay shipping and then place fine print so far down no one knows they will charge $80 each month
This company offers a 'free' trial where you only pay shipping and then place fine print so far down that no one knows they will charge $79 if not cancelled within 14 days of receiving the product and then an addition $79 each subsequent month. The fine print is not included on the email/shipping confirmation and they do not send any email when charging your account monthly or when they ship you additional product. When I called they refused to refund until I continued to keep pressing the issue and ask to speak to a supervisor multiple times. I was finally able to get a partial refund after a long time of going back and forth. This company knows they are shady because their entire Facebook page is nothing but upset customers that were also taking by their scam.
03/25/2019
Revdex.com
Trade Practice Specialist
***
Phone: XXX-XXX-XXXX
Email: ***@Revdex.comwestflorida.org
***
***
Lewisville, TX 75056
E-mail: ***@gmail.com
Complaint ID: XXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account on 03/23/2019. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we have issued a refund back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
03/23/2019 03:52pm - Refunded - $79.96 Trans-ID: XXXXXXXXX
03/23/2019 03:52pm - Refunded - $59.97 Trans-ID: XXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
Deceptive sales practice where you purchase a discounted trial of a product then you are charged full price and signed up for a monthly membership.
On 2/4/19 I purchased 2 discounted trial products, Emollient Skin Revitalizing Moisturizer and Emollient Skin Ageless Eye Revitalizer. I do not have the original website information, but there was nothing on the website about needing to call in before 14 days in order NOT to be charged for the full price of the product and enrolled in a monthly subscription. I did not notice the first charges on my credit card on 2/18/19 for the full amounts, then I received another shipment today 3/23/19 of the 2 products at full price. I received no notifications about the program or the new shipments being billed to my credit card. When I called the company to find out why I received the products they quickly offered to credit me 50% for both both shipments and gave me a website that explained the terms. This website is NOT the original website I placed the trial order from. This is obviously a scam since I can no longer find the original website where I placed the order.
When I look on my credit card statement I realized that the billing name changes with every charge:
HEALTHY SHOP ONLINE BRIGH 855-7634604 UT 84070 US
HEALTHY HARMONY 844-3887161 UT 84081 US
HEALTH DRIVEN INSPIRATION 855-729-4788 UT 84006 US
HEALTHY SHOP ONLINE BRIGH 855-7634604 UT 84070 US
I would like the other 50% of the price refunded to my credit card and I would like them to discontinue the deceptive practices. I have never been caught by something like this as I ALWAYS read the "fine print", so I am positive many other people are getting caught by this as well.
03/25/***9
Revdex.com
***
Trade Practice Specialist
Phone: ***
Email: ***@Revdex.comwestflorida.org
***
***.
Moorestown, NJ ***
Daytime Phone: ***
Complaint ID: ***
We have looked into this customer's complaint. We would like to assure you that we are sincerely sorry for the inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with the chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of chargeback. We would encourage this customer to work with their bank and if there is anything else we do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information
03/23/***9 06:54PM By CB Agent - MGR00, SA00, FR00 ECS Chargeback Prevention Center GK
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't fully understand what they are saying. I think the point they are trying to make is that since I accepted a partial refund they can't do anything else. This is part of the scam they are perpetrating. They were very quick to offer me the partial refund, then threatened not to give it to me when I said I just wanted to return the products. They are charging more than 260% for the product (I found the exact same product that I was supposed to get as a FREE trial on Amazon for $30 and they are charging $79.96.) Even with the partial refund that they gave me they are still making a large profit on items that were never meant to be purchased in the first place. This is a total scam because the website where I signed up for the free trial was NOT the website customer service referred me to stating the terms of the trial (which by the way, the representative would not email to me but gave to me verbally). I attached 3 images: the one where the free trial is redeemed and the billing page that you are directed to after putting you information in for the trial; neither page says anything about a 14 day period before getting charged.The other website is the one that the customer service person gave me to explain the terms of the agreement.
I have contacted my credit card company and protested the charges. I explained to them that I was given a partial refund, but I want the full amount refunded.
03/27/***9
Revdex.com
***
Trade Practice Specialist
Phone: ***
Email: ***@Revdex.comwestflorida.org
***
***.
Moorestown, NJ ***
Daytime Phone: ***
Complaint ID: ***
We have looked into this customer's complaint. We would like to assure you that we are sincerely sorry for the inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with the chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of chargeback. We would encourage this customer to work with their bank and if there is anything else we do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information
03/23/***9 06:54PM By CB Agent - MGR00, SA00, FR00 ECS Chargeback Prevention Center GK
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
IM NOT AGREE 2 transactions found with no notice on 1/20/2019 charged by HEATHY RATIO $79.96.Next day 1/21 again total:159.92 I want mine money back.
Emollient skin care customer #1855-497-9325
2 orders: 1/7/2019 ORDER # 1475 Emollient Skin Revitalizing Moisturizer
EYE SERUM 14772. 01/7/2019 *** IL$4.95 &HEATHY RATIO $4.95
HEALTHY CORTEX $1.99 total $ 11.89- im find with this charges.
IM NOT AGREE the coming transaction I found out with no notice on 1/20/2019 charged by HEATHY RATIO $79.96.
Next day 1/21/19 transaction again charged by ESTHETICALLLYHLTHYSKIN IL $79.96 TOTAL$ 159.92.
I called the customer service 1/27/19 & hope they are being responsible, but seems they are not care customer's needs. when I question about why charge me twice. Customer lady respond she can return only half of money back to me not in full, I said I don't even receive the products and your company start charged me. That's not right at all.
Well, I would like to get my both refund in full, but they deny. I called my bank to files on both disputes, but this issues still now not even resolve. Per my bank I should contact Revdex.com for help. Please kindly help with this case. I think it's not only us here feel hopeless I mean where is justices we should not allow this kind of fraud business in our country.
We all work hard to make clean money not like this. I believe still have more peoples out there and have same situation. Kindly help pushing refund. Thank you very much.
please help prevent website misdirection. fraud and scams. very Simple i want my money back in total $159.92 i still have first 2 orders un open i can return. but i want mine money back.
03/20/2019
Revdex.com
***
Trade Practice Specialist
Phone: XXX-XXX-XXXX
Email: ***@Revdex.comwestflorida.org
***
***
Hacienda Heights, CA 91745
Daytime Phone: XXX-XXX-XXXX
Email: ***@hotmail.com
Complaint ID: XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for the inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with the chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of chargeback. We would encourage this customer to work with their bank and if there is anything else we do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information
02/13/2019 01:25PM CRM API - CHARGEBACK RECEIVED AND POSTED CB00_02/11/2019_XXXXXXXXXXXXX
02/14/2019 02:06PM By CB Agent - CHARGEBACK RECEIVED AND POSTED CB00_XXXX-XX-XX _XXXXXXXXXXXXXXXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
***!!! Your company using mine credit information to charged the second and third times for the monthly??? I didn't give you guys authority to do that. What u mean bc I work with my bank for the chargeback so now you guys do not even want to hold the responsibility??? I do call and the lady from ur side said only return half if I work with her. If not I get nothing back if work with my bank. IDid call u guys first!!!!
Anyway...
I want mine money back don't tell me those nonsense!!
I canceled order and still receiving product , had to call bank to stop any further payments. The operator #371 not helpful.
I canceled order and still receiving product , had to call bank to stop any further payments. The operator #371 not helpful and did not want to listen, just payment now and I will cancel the rest. Never once tried to resolve the issue or even a credit, it sounded like a rehearsed speech
Order was canceled in the time frame to stop future shippments
03/14/2019
Revdex.com
***
Phone: ***
Email: ***@Revdex.comwestflorida.org
***
***
Torrance, CA ***
Daytime Phone: ***
Complaint ID
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mr. with the information provided. We would like to apologize for this inconvenience. We want to make sure that our customers are taken care of and, are happy. If there is anything other information that can be provided to us to help us locate the account we would greatly appreciate it.
We give our sincere apologies to Mr. for any inconvenience.
Sincerely,
Angela
Manager.
I ordered a trail supply of Emollient skin cream. I did not receive the product and furthermore was charged full price of $79.95 because I did not cancel an automatic ship within the 2 weeks time. I spoke with customer service on the phone and they would not submit a refund.
Product_Or_Service: Emollient Skin Cream
Order_Number: XXXXXXX
Refund I did not receive the product. Nor did I receive an email reminding me of the 2 week trial period. Nor did I receive an email about the automatic shipment. My bank disputed the charge and I was told by customer service that since my bank had disputed the charge, they could not issue a refund.
03/14/2019
Revdex.com
***
Trade Practice Specialist
Phone: XXX-XXX-XXXX
Email: ***@Revdex.comwestflorida.org
***
***
Sioux Falls, SD 57107
Daytime Phone: XXX-XXX-XXXX
Email: ***@gmail.com
Complaint ID: XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for the inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with the chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of chargeback. We would encourage this *** to work with their bank and if there is anything else we do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information
03/01/2019 01:03 AM By CB Agent - CHARGEBACK RECEIVED AND POSTED CB00_XXXX-XX-XX_XXXXXXXXXX-XX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have ccommunicated with my bank 3 different times. They have filed two disputes with this company. Neither one of the disputes was accepted by this company. The latest disputes : I did NOT receive the product. I realize the product showed that it was delivered. However I live in a mobile home park where there are 200 mailboxes in one room. I believe that someone else received my product. Therefore I am requesting a full refund for a product I did not receive.
This company advertises a free trial of their emollient skin cream and in fine print tricks you into a membership.
When you select the free trial and pay for shipping and then don't contact them they bill you $80 for a sample size they sent you under the assumption you already paid for that and then say you have an account with them. This is all in fine print somewhere so they say. False advertising. Trickery. Horrible business practice. Even after returning the product I will be out $10 restocking charge and postage to send it back.
I want this company to be reported for their rating to decline and for my money to be fully refunded.
03/11/2019
Revdex.com
***
Phone: ***
Email:***@Revdex.comwestflorida.org
***
***
Fort Mill, SC ***
Daytime Phone: ***
E-mail: ***@yahoo.com
Complaint ID
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we have issued a refund totaling in the amount of $89.90 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
03/11/2019 11:38am - Refunded - $79.96 Trans-ID: ***
03/11/2019 11:38am - Refunded - $1.99 Trans-ID: ***
03/11/2019 11:39am - Refunded - $4.95 Trans-ID: ***
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela.
Manager.
Unable to cancel trial offer.
Keep taking money from bank account
No one answers the phone.
I want to cancel membership.
Alerted from bank 2/17/19, suspicious activity.
Received a number to call to cancel from bank details called both numbers and no one answers. Trying to cancel membership was not aware of monthly cost. $79.96 2/2/19 and $79.96 2/17/19 was denied.
I want to cancel membership and reverse charges back to my bank account.
03/04/2019
Revdex.com
2655 McCormick Drive
Clearwater, FL 33759
Phone: (727) 535-5522
***
***
Elk River, MN ***
Daytime Phone: *** Email:***@charter.net
Complaint ID
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a refund totaling in the amount of $79.96 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
03/04/2019 09:32am By *** - Refunded - $79.96 Trans-ID: ***
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Anna
Manager
I have received a cancellation notification on Monday March 4th, along with a Refund Order notification, that they would be refunding my account of $79.96. I just checked my bank account on 3.7.19 and they have refunded my money.
This company has false advertising of free trial. They state that you only pay shipping charges but 14 days later they charge you for the "free" produ
his company has false advertising of free trial. They state that you only pay shipping charges but 14 days later they charge you for the "free" product. When I called them, they allege this was stated in their website when you order. I checked in my email confirmation, and this was not stated that I was going to be charged
want a full refund
03/04/2019
Revdex.com
2655 McCormick Drive
Clearwater, FL 33759
Phone: (727) 535-5522
***
***
Wesley Chapel, FL ***
Daytime Phone: (*** E-mail: ***@aol.com
Complaint ID
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a refund totaling in the amount of $159.65 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
03/04/2019 09:21 am - Refunded - $79.69 Trans-ID: 4537353990 03/04/2019 09:21 am - Refunded - $79.96 Trans-ID: 4536013797
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Anna
Manager
Unclear advertising
I purchased a trial of moisturizer. There was no confirmation page giving you the opportunity to change your mind after you put in you credit info. It just automatically charged! Also, nowhere-online or with the paper work with in the packaging did it say that within 14 days I would be charged $79.95 if I didn't cancel. I spent nearly 2 hrs with customer service refusing to give a full refund.
I would like a full 100% refund of my money!!
03/11/2019
Revdex.com
***
Trade Practice Specialist
Phone:***
Email: ***@Revdex.comwestflorida.org
***
***
Blairsville, GA ***
Daytime Phone: ***
E-mail: ***@yahoo.com
Complaint ID: ***
We have looked into this customer's complaint and have issued Mrs. a full refund for the charges made to her account on 03/04/2019. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will have issued a refund back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
02/18/2019 12:02 pm - Refunded - $39.98 Trans-ID: ***
03/04/2019 09:52 am - Refunded - $39.98 Trans-ID: ***
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.
the terms of their products trial period were almost impossible to find on the website.
I called 1 day after the 14 day trail period ended which I still have not found on their website. I have double checked my information and can not locate their high risk terms. I called customer service to cancel my subscription and was on hold for over 30 mins. Called back again to ask for my refund and was told I would not receive the refund. I was not given the option to return the product that was not used. I asked for a manager/supervisor and was advised that they would tell me the same thing and then proceeded to put me on hold until I hung up. I was on hold for over an hour with no one even attempting to listen to find a resolution to my issue.
refund of my money and I will return the product
Revdex.com
2655 McCormick Drive
Clearwater, FL 33759 Phone: (727) 535-5522
***
***
Stephens Citys, VA *** Daytime Phone: *** E-mail: ***gmail.com
Complaint ID
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a refund totaling in the amount of $79.96 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.
We have issued refunds of:
03/04/2019 09:41 am- Refunded - $79.96 Trans-ID: ***
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Anna
Manager
the company has provided me with a refund of the full amount
Fraudulent credit card charges.
Dear Sir/Madame,
I received the following solicitation from what appeared to be an Amazon affiliate
organization on January 31, 2019.
***
When I completed the survey, I was redirected to another page that provided me with
a number of award choices. Both my wife and myself are senior citizens suffering from
the pains of aging and as such, decided to opt for the CBD Oil(c) Stress Formula.
Fast forward to February 14, 2019 when I logged into my bank account and learned that
$79.96 had been charged to my debit card by NaturalHealthySerumCar 844-534-8103 UT.
I immediately contacted my bank then contacted the company (unnamed) @ 855.209.7808
and was told that the charge was for a monthly renewal of the CBD product. This entire
email solicitation was apparently a scam right from the get go.
Bottom line is this. Wire fraud and criminal acts against the elderly are felonies and, hopefully,
Amazon is not a willing participant in the commission of these crimes.
As a result of this debacle, we were forced to cancel our debit card and endure the anxiety of
being victimized by this company.
Please review and advise.
This company is clearly guilty of wire fraud and committing financial fraud against senior citizens and should be prosecuted for said criminal activity.
I purchased one item for $4.95 on 1/24, immediately an additional unauthorized charge for $1.99 and another unauthorized for $79.96 appeared on 2/6.
I purchased one item for $4.95 on 1/24, immediately an additional unauthorized charge for $1.99 and another unauthorized for $79.96 appeared on 2/6. When I purchased, I MADE SURE there would be no recurring charges, and the emails sent to confirm this purchase did not indicate anything about recurring charges.
PLEASE DON'T LET THEM STEAL FROM OLD PEOPLE BY TRICKING THEM INTO THINKING THIS IS A ONE TIME PURCHASE LIKE THEY DID ME!
2/26/2018
Revdex.com Serving West Florida
2655 McCormick Drive
Clearwater, FL 33759
Phone: 727-535-5522
***
***
Highland Park, IL 60035
Daytime Phone: (XXX) XXX-XXXX
Case# XXXXXXXX
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for this inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with a chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of the chargeback. We would encourage this customer to work with their bank and if there is anything else we can do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information:
02/19/2019 11:52AM By CB Agent - CHARGEBACK RECEIVED AND POSTED *** XX-XX-XXXXXXXXXXXXXXX
02/14/2019 01:19PM By Lime Light CRM API - CHARGEBACK RECEIVED AND POSTED *** 3/XXXXXXXXXXXXXXXXX
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Anna
Manager
From: ***
Sent: Wednesday, March 27, 2019 9:49 AM
To: '***@Revdex.comflorida.org'
Cc: '***@yahoo.com'
Subject: Complaint ID XXXXXXXX
Hi ***
I have worked with my bank to return the $79.96 charge in question, but they said that this fraudulent company provided legal documentation that I agreed to pay this - WHICH I NEVER AGREED TO DO. I CAREFULLY READ THE WEBSITE AND ANYTHING I WAS CLICKING AND I NEVER AGREED TO PAY $79.96, only the $4.95 (see the receipt attached which mentions NOTHING about further purchases.) I told my bank that the company is providing FRAUDULENT documentation, but they said their hands are tied.
Please require "NATURAL HEALTH SERUM 844-534-8103 UT 02/07" to refund my $79.96 that I never EVER agreed to pay for purchase I did not agree to make.
Thank you for any assistance you can provide.
Best regards
***
***
***
Tel *** (direct)
Mbl XXXXXXXXXX ***
***
***
United States
Tel +X XXXXXXXXXX
Fax +X XXXXXXXXXX
(The consumer indicated he/she had nothing new to add)
I have received no response from the company
I ordered a trial for 2 products for eye & face. Two wks later I was charged 79.69 & 79.96 on my debit. I did not see terms & conditions.
After receiving these products, 2 wks later I noticed 2 charges on my debit account. When I called they told me I had a 2 wk trial and after that I was going to be charged every month.
The charge was 79.69 for eye creme & 79.96 for face creme. I explained that I did not see any terms & conditions to click on they insisted it was there. I asked for a refund they finally agreed to reduce the amounts to half price.
Which they did, however they need to make the terms & conditions noticeable so consumers can see them. The products were small and not worth what I was charged at all.
I would like a full refund not half.
2/26/2018
Revdex.com Serving West Florida
2655 Mccormick Drive
Clearwater, FL 335759 Phone: 727-535-5522
***
***
Akron, OH ***
Daytime Phone: (***
Case# ***
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for this inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with a chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of the chargeback. We would encourage this customer to work with their bank and if there is anything else we can do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information:
02/09/2019 11:48AM By CB Agent - MGROO, SAOO, FROO ECS Chargeback Prevention Center
We give our sincere apologies to Mrs. for any inconvenience.
Sincerely,
Anna
Manager
(The consumer indicated he/she DID NOT accept the response from the business.)
The business has refunded my charge and charged it back to my account. I feel that this company needs to post the terms and conditions where the public can notice them on their advertising and not mislead the general public.
03/04/2019
Revdex.com
***
***
Akron, OH ***
Daytime Phone: ***
Complaint ID: ***
We have looked into this customer's complaint and would like to assure you that we are sincerely sorry for the inconvenience. Unfortunately because this customer has gone through with the chargeback process we are unable to issue Mrs. a refund at this time. Once a customer has gone through with the chargeback we will need them to work with their bank to give us the necessary chargeback information so we can take the steps to satisfy the customer. If a customer goes through with a chargeback before they work with us unfortunately we must wait till the bank has more information on the status of chargeback. We would encourage this customer to work with their bank and if there is anything else we do please let us know. Thank you for your understanding and patience in this manner and we sincerely apologize for the inconvenience this has been.
Chargeback Information
02/09/2019 11:48AM By CB Agent - MGR00, SA00, FR00 ECS Chargeback Prevention Center NK
We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Angela
Manager.