Nature's Touch

Complaint: ***Again, more lies from this business I have been in business long enough to see that this is damaged control They did not fulfill thier end of the agreement, in the timeframe THEY SET Look at the BBQ records and other public feedback on this company They commonly default on contracts, then blame the customer.
I am rejecting this response because:
Regards,
*** * *** *** ***

Product was in storeCustomer never picked up and then wanted it shipped to TexasProduct has been shipped and received by customer

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It is an inaccurate statement and a falsehood to say we didn't specify the needed time frame for picking up the productWhen we ordered the product in February, we DID note that it was for our grand daughter's college graduation and that we needed it by May 1, We paid for the product up front (which admittedly was our mistake and another lesson in business acumen and honesty) the Nature's Touch rep stated at that time our order was placed early enough and there would be no problem in getting the product by May After calling him twice to get a status report -- it was obvious we were getting the run around and the the delays were merely excuses for inadequate follin the details of completing and delivering the product The smoke and mirrors, deception of purchasing and obtaining this product was a totally shabby business process and practice Our expectations and the promises made by this Nature's Touch Store in the Dell Range Mall were not met in a timely manner nor was the process conducted with integrity We did not take possession of the product until June and thus there was considerable angst on behalf of the purchasers and our grand daughterNo apologies were given by the store rep and we felt he was just glad to get rid of usWe expect a written apology from this outfit, a refund of $for inconveniences, and general angst in going through a very poor business process
Regards,
*** ***

Complaint: ***
I am rejecting this response because:An offer to resolve this matter was sent to MrBubba P***, the general manager for the business, on July I have not received a reply back on that offer as of today August
Regards,
*** ***

Complaint: ***
I am rejecting this response because:We have contacted the company with an alternate dispute resolution proposal and are awaiting their response
Regards,
*** ***

Revdex.com:
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I have reviewed the response made by the business, and find that this resolution is satisfactory to me I would agree with the response however the business failed to indicate that they failed to fulfill the order as they missed the two items during production This is not the customer's fault and should not be penalized Toand fulfill the order I have schedule pickup at the store this coming Saturday
Regards,
*** ***

Nature's Touch has had several conversations with Mr***The date Mr*** states the problem occured is before the due date on the invoiceMr*** has told Nature's Touch that he would not accept delivery while he had company approximately September 14, 2016, lasting a couple of weeks
Nature's Touch offered to bring Mr*** a new set of furniture to use if his order didn't arrive before his company didMr*** refused this and led Nature's Touch to believe that he had already disputed his credit card chargesThe custom arch on Mr***'s bed broke during assemblyNature's Touch ordered a new arch but would not make the September 13, deadline Mr*** had givenAgain, Nature's Touch offered to bring a loaner set and was refusedMr***'s stance on accepting delivery of order has changed several timesMr***'s custom furniture order is ready for deliveryMr*** agreed on a delivery date of October 30, This will be done pending the dispute with the credit card company is finalized and/or reversed before then, by Mr***

Nature's Touch is waiting on a respose from Mr***, from our last correspodnance with their legal councel

We recieved response from Mr*** via email on July 18, General Manager responded to email 7-25-

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

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I never received the complaint response from Nature's TouchJust this email about you closing my complaint!.... I got the *** BUT still NO COVER since I was shipped the wrong cover, Although I have shipped them back the wrong cover and they have confirmed receipt of shipping I've yet to receive the CORRECT cover I paid for.And it was not that I didn't pick it upIt was ALWAYS supposed to be shipped since the second conversationHow disgraceful of a response to state otherwisePLUS, I was told by LARRY himself that he didn't ship it because he sold it "by accident" to a woman in the storePlease reopen

On Mr***'s contract, delivery is stated 3rd week of August of A.S.A.PMr*** had a delivery date of September 16, 2016, Mr*** refused to take delivery at that timeMr*** also said he would not be releasing funds for the order at that timeIn another conversation Mr*** agreed to accept delivery on Sunday, October 30, Mr***'s order was shipped to our Cheyenne store on October 20, We have not been able to communicate with Mr*** to confirm delivery time, Mr*** lives at least an hour away from Cheyenne so Sundays are our only possible delivery date for that distanceOctober 30, has now passed and still we are unable to communicate with Mr***Nature's Touch stands ready for delivery of Mr***'s order as soon as funding on the order is complete and Mr*** contacts us to make arrangements to set up time and new date for delivery

Complaint: ***
I am rejecting this response because:I did change my style of sofa before I even had the furniture paid offThey wouldn't submit my order until it was fully paid so that is still no reason to be months late on delivering the furnitureWe told you when I bought the furniture that we wouldn't be in Laramie when the furniture was doneThat still didn't stop you from telling us free delivery when you wanted to make a sale
Regards,
*** ***

Customer never mention that this was a gift and needed to be there by a certain dateOriginal piece built has a water mark on the cedar and had to be reorderedThe cedar is not a stock item with the wood supplier, so usually takes weeks minimum to get the cedar inOnce rebuilt, the truck
with load broke down and load was brought back to shopAfter lining another truck up load left 6/9/and customer has picked up and to our knowledge was happy with product

Mr*** changed his style of sofa, which in turn changed the fabric layoutThis cause a delay in the order because the layout Mr*** had picked was not compatible with the new sofa styleDelivery is not specified on invoice, salesman may have said that he would drop but there is not way to
confirm thatSince placing the order and paying off the layaway, Mr*** has moved from Laramie, Wyoming to Thermopolis, Wyoming This is a hour and minutes drive from Cheyenne, Wyoming where store is located

Customers invoice did not specify the custom heightProduct was built standard size and then had to be rebuilt to meet customers wishesProducts were recieved and signed for 10-23-

Complaint: ***
I am rejecting this response because:
I did change my style of sofa before I even had the furniture paid offThey wouldn't submit my order until it was fully paid so that is still no reason to be months late on delivering the furnitureWe told you when I bought the furniture that we wouldn't be in Laramie when the furniture was doneThat still didn't stop you from telling us free delivery when you wanted to make a sale
Regards,
*** ***

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.comPlease note I am stationed overseas at this time and will be unable to attend in-personThank you.Regards,