Nautilus

August 28th, 2015Revdex.comServing Alaska, OregonAnd Western WashingtonDear Revdex.com,I have spoken to Mr [redacted] and got his equipmentregistered under warranty with usThe part he needs has been ordered and thecustomer is satisfied Please consider this complaint closed.Thank you,Kailee O***Executive Response Team Nautilus, IncWorld Headquarters [redacted] ***Vancouver, WA [redacted] @nautilus.com

Nautilus, Inc[redacted] ***Vancouver, WA 98683March 11th, 2016Revdex.comServing Alaska, OregonAnd Western Washington Thank you for calling to my attention the response filed by [redacted] and [redacted] on 3/10/to complaint ID: [redacted] I understand they rejected our response and still wish to receive a full refund for their TCTreadClimber purchased on 3/18/ Nautilus has a week guarantee period from the time the merchandise is received, Mr [redacted] received the item 3/23/Being that the assembly took place on 4/2/the week guarantee would have started the time the assembly took placeThe window to set up the return ended 5/14/Mrs [redacted] did contacted Nautilus on 5/7/2015, at this time Mrs [redacted] declined setting up a return authorization, RMA, for the TCNautilus received no further inquiry from Mrs [redacted] regarding the return after 5/7/In this case the RMA would have need to be set up and return instructions would have needed to be provided by 5/14/Nautilus hasn’t heard from Mrs [redacted] since 5/7/Nautilus will not be providing a refund since it wasn’t set up during the timeframe specifiedNautilus will support the machine under the warranty terms Please see our return policy below located on our cooperate site: http://www.nautilusinc.com/customer-relations/return-policy/ Bowflex® Buy Back Guarantee Your satisfaction is guaranteedIf you're not 100% satisfied with your purchase, simply contact our Customer Service department at (800) 605-within six weeks of delivery for a Return Merchandise Authorization (RMA) numberRefund is less all shipping and handling Returns This policy applies to products purchased direct from Nautilus, Incand includes Bowflex®, Schwinn® Fitness, Nautilus® and Universal® productsIf you purchased a Nautilus, Incfitness product from a retail store, please refer to the store return policy Nautilus, Incaccepts returns of merchandise only under the following conditions · You must receive a RMA number from Nautilus before shipping the product to us · The merchandise must be returned within the Satisfaction Period specified · Products returned without a RMA number will not be refunded or credited and will be discarded · Your return must be received no later than two (2) weeks after we have provided your RMA number · Products must be returned undamaged in suitable packaging (preferably original cartons) · Must be in original condition with all accessories and materials included · Refunds do not include shipping and handling or assembly fees In the event warranty support is needed Mrs [redacted] can contact us at (800) 605-during our hours of operation, Monday – Friday, 6AM to 5PM, PSTNautilus will ensure the machine is in good working condition Warranty detail can be found in the owner’s manual on page 55, http://download.nautilus.com/supportdocs/AM_OM/Bowflex/BFX.TC10.AM.OM.WARR.EN.pd...⇄ Nautilus requests this case be closed Thank you, Kailee O [redacted] | Customer CareExecutive Response TeamWorld Headquarters | [redacted] WA 98683Main: [redacted] Email: [redacted] @nautilus.com

Complaint: [redacted] I am rejecting this response because: The business has their facts incorrectFirst incorrect factThe motor shipped to me was not because they wanted to fix my machineIt was as a gesture of good will resulting from being put on "hold" by a rep but not really and she went on to disparage me and I heard the entire conversationI was just waiting to be transferred to make the payment for the motor at that timeGoing further, the machine broke down in March not the last time I calledI went on vacation and upon my return it started the error and I called as soon as I was settled inIt was at that time that all these courtesy replacements should have occurred because it was very close to the warranty expiration dateI would have preferred an expert on these machines to troubleshoot and diagnose it for reasons; Find the actual cause and fix it right the first time and With that knowledge obtained from mine, have a greater understanding of why this is happening and solve it for the many customers, new and old blogging about the same issue on Facebook and other blogging websitesI paid good money for the machine and year warranty is great it one would expect a Top Notch built Machine from Bowflex and certainly have a Return on Investment that far exceeds monthsEspecially since it's not heavily used and well maintainedTo make this work for me, I need to have it fixed once and for all and I don't want to go back and forth with possible clues to the malfunctionThis Christmas I was planning on adding a new machine from themSeeing how this machine failed so soon as the warranty expired, put second thoughts on that ideaBowflex knows that I own several pieces of equipment and I placed my trust in them for the name brand and it's useless to me right nowLastly, not that it's their fault, but I'm fighting cancer and am weakThe machine is heavy and troubleshooting, lifting it and replacing parts will not happen for a long timeThe machine is needed for indoor walking to build up my strength after surgeriesI did explain that to their repI wouldn't have filed a Revdex.com complaint if I didn't feel mistreated, misunderstood and I have a machine I paid good money for, just sitting thereSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: reguardless of where product was purchased they made the item and sold it to [redacted] , [redacted] did not make the product and to suggest I got them is Ludacris Item wasn't given to a 3rd party I threw it away, which I stared in myClaimI still have the reciept for the item Also they tried to keep selling me items, even when I told them I would never buy and an item from them again [redacted] had a return policy and actually tell you to contact the manufacturerThey wouldn't even send an exact replacementSincerely, [redacted]

Complaint ID: [redacted] originally purchased the TCon 2/16/the machine has a one year warranty Nautilus honored the warranty on 5/18/where the belts were replaced and again 1/5/where the customer sent in three pictures of a damaged bolt Nautilus has corrected the issue and replaced the bottom base of the machine by sending a new box (delivered 1/12/2016) in addition Nautilus sent a speed pick up wire (delivered 1/20/2016) In addition we offered to send a technician to replace the parts at no charge to the customer, generally this service is $per visit Nautilus will support the machine under the warranty terms as stated online, www.bowflexcatalog.com, under product manuals Nautilus will not refund the customer and or buy back the machine as requested If [redacted] would still like to take advantage of the technician Nautilus will set this up The warranty ends on 2/16/ How Nautilus Will Support The Warranty Throughout and as set forth under the terms of the Warranty, Nautilus, Incwill provide a replacement of any component or part that proves to be defective in material and workmanship Nautilus, Increserves the right to substitute material of equal or better quality if identical materials are not available under warranty In the event that replacement parts or components do not correct this issue, Nautilus, Inc, reserves the right to replace the product or apply a limited reimbursement towards another Nautilus Incbrand product, at our discretion Reasonable substitution may be required depending upon Product availability Any replacement of the Product under the terms of the Warranty in no way extends the original Warranty period THESE REMEDIES ARE THE EXCLUSIVE AND SOLE REMEDIES FOR ANY BREACH OF WARRANTY -Nautilus requests that this case be closed

January 9, 2017Revdex.comServing Alaska, OregonAnd Western WashingtonDear Revdex.com,Thank you for calling my attention to the complaint filed by Mr [redacted] ***, reference No: [redacted] I understand that Mr [redacted] purchased a Bowflex Blaze through [redacted] on [redacted] on November 21, and requires a replacement part so that he may complete the assembly of his machine I have researched the situation and discovered the following: On December 28, Mr [redacted] called Nautilus Customer Care and expressed he needed a part to complete the assemblyMr [redacted] was advised that Nautilus would need to review his proof of purchase to determine whether or not the [redacted] retailer he purchased through was an authorized Nautilus retailerOn January 3, Mr [redacted] called Nautilus to check the status of the inquiry and was advised he would be contacted within two business days with the determinationOn January 5, Nautilus determined that the [redacted] retailer, [redacted] , was a non-authorized retailer and as such Mr [redacted] is not entitled to warranty replacement of his productThis same day, Mr [redacted] filed his complaint with the Revdex.com Nautilus recommends that Mr [redacted] contact the retailer, [redacted] , to discuss either return or replacement of his Bowflex BlazeThe part needed is not a part that can be replaced and would require a machine replacementNautilus, Incunderstands that this is an unforturnate situation and would like to offer 20% off a new machine if Mr [redacted] would like to purchase directly through Nautilus I apologize for any inconvenience Should you have any questions please contact me directly.Nautilus requests this case be closed.Sincerely,Shawna G [redacted] | Nautilus, Inc.Nautilus Response TeamWorld Headquarters | SE 6th Way, Vancouver, WA 98683Main: Direct: [redacted] Email: [redacted]

Complaint: [redacted] I am rejecting this response because: Unlike what this company representative has alleged concerning an appointment, there is no appointments scheduledThey submitted an email on August 9th telling me I have an appointment on Monday August 15, between 4-pmI was also informed if that time frame did not work to reply to the email, which I did and also called them, informing them, availability until PM in the evening was not an appropriate time, I told them on the phone Monday would work between and no later PM, and no one ever called back to verify this appointmentSo, as we stand, there is no appointments scheduled as this representative alleges, as of now 4:eastern time, no one has called back to confirm this so called appointmentThe communication with this company is poor, they do not return calls, nor they respond to emailsNever again, will I buy anything from themSincerely, [redacted] & [redacted]

December 30, 2016Revdex.comServing Alaska, OregonAnd Western WashingtonDear Revdex.com,Thank you for calling my attention to the complaint filed by Mr [redacted] ***, reference No: [redacted] I understand that Mr [redacted] is requesting a refund of $to compensate for a promotion his wife had received due to not receiving financing approvalDue to the confusion Nautilus would like to honor Mr***’s request and refund him the difference between the two offers he was presented We would like to note that the offer in question is intended for the original recipient who was approved for financing and is not transferrable A refund has been set up under [redacted] in the amount of $This will be available on the original form of payment within days of today I apologize for any inconvenience and thank you in advance for your patience Should you have any questions please contact me directly.I request this case be closed.Sincerely,Amanda C [redacted] | Nautilus, Inc.Nautilus Response TeamWorld Headquarters | SE 6th Way, Vancouver, WA 98683Main: Direct: 360.859.5452Email: [redacted] @nautilus.com