Navient

Review: My son has been paying on his loans since graduating from college. There are times that he does fall behind because he gets paid every two weeks. When he does fall behind Navient calls me instead of him and also it's not the same number and when they do call it's from different states like Indiana,Maryland, North Carolina, and California. When I ask if they try to contact my son they say yes in which I call him and he said that they never did. Also one time in which I did ask to contact my son while I was on hold in which he answered and at that time I asked and he said it's the first-time that he has heard from them. Please have them quit harassing me for I am at work and am a first responder. Please have them quit calling me 4 or 5 times a day. Tell them to contact my son first and leave him a message. My sons name is [redacted]

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on September 22, 2015. Please allow sufficient time for

postal delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened a [redacted] loan for a laptop in January of 2013. I clicked the payment plan that let me pay interest in school which was $25 a month. Up until March 2014 I payed on time every month, In the next month as a Full time student I could not make a payment as I had insufficient funds in my account. I was charged an additional late charge and more interest accrued onto my account. The payment I ended up making went from $25 to $75 in 2 months and my balance remained near $2300(the original borrow). Since then I have had trouble with money not being taken out of my account at my bank and trouble making payments. After numerous attempts to find a solution, I was always left with a robot telling me that a representative could get back to me and never did. I tried calling as well and didn't even have an opportunity to put account information in. Last month they sent me a Final Notice in the mail saying my account was going to a debt collector if I didn't call a certain 1800 number. I called the number twice after a first failed attempt and settled to pay $25 in September and $275 at the end of October. Since then after trying to apply for a used car loan, my bank told me my credit score dropped 200 points because of this [redacted] loan of $2300. Even after settling, this loan destroyed the credit of a 19 year old college student on a deferred student loan.Desired Settlement: I would like the company to dispute all or some of the delinquencies as I tried to contact them but with failed responses throughout the months I missed. I'm a college student, 19 years old and think its absolutely ridiculous that in this country you lose 200 points of credit for a deferred student loan from this company. My bank informed me to contact Revdex.com, sallie mae and dispute on my credit reports all of which I have. With all my other accounts in good standing, this account is the only one that has caused my score to drop significantly.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 24, 2014. Please allow sufficient time for postal delivery.

Review: I had student loans with Sallie Mae which were transferred to Navient this year. I was making payments on all my loans until I started back in school this last summer. All my loans went into deferment but my 2 private education loans with Sallie Mae/Navient. I kept on paying the amount due during the summer thinking that it would change. When I got a bill in for Aug and Sept on those loans I contacted Navient, around mid October and explained that my loans should've been in deferment. The representative I spoke to told me that she could see that I was in school and that she would put in the request for those loans to go in deferment as the other ones were already deferred. She said it would take 7 business days and that I didn't have to worry about the bill because once the deferment would go through everything would be brought up to current. I logged in yesterday (Dec 17) just to double check that everything was done and I see that now the loans showed that I was 3 months behind in payments. I called Navient and they kept transferring me to different departments stating that they didn't have information on my account because the loans were not current. When they finally got me to the correct department the representative said that my loans were defaulted and that they could not be deferred! I was appalled and explained that I had called and was told about the deferment request and process time. I asked for an explanation of why those loans appeared defaulted when all the other ones are in deferment, and why that was the first time me hearing such thing! Even when I log in now to make a payment it says that my loan status is "repayment", it doesn't say "defaulted" anywhere! So now, as far as they are telling me, I have to keep on making payments on those 2 loans even though I am in school, and they have reported all of this bad credit information to the credit companies. My loans should be in deferment status like the other ones, not in defaulted status.Desired Settlement: For my two private school loans to be put in deferment status like all my other school loans until May 2015, which is when I graduate. The credit reporting agencies information should be updated accordingly.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 23, 2014. Please allow sufficient time for postal delivery.

Review: In the fall of 2014, I properly completed a loan consolidation application through Studentloans.gov and submitted it to NavientAfter seeing no progress on the application and knowing that my loan payments were to come due, I called customer service to find out the statusI was told it could take days to process my application and they put my account on an administrative holdWell, during this time, nothing was done on my application so I called to check the status again as the days was about to expireWhoever I spoke with CANCELLED my consolidation loan application without my consentWhen I tried to protest about it, she told me that it was fine and that it would still go throughI do not know who this woman was, only that she wasted about minutes of my time telling me her personal life as a single mother which I do not care aboutAgain, my account was put on an administrative holdAgain, when that hold was about to expire, I called to find out the statusI was told that my application had been cancelled and there was nothing Navient could do about itI was lied to ONCE AGAIN, and told that my best bet would be to resubmit my application on studentloans.govWell, I tried to do that and I was unable to because I get the message "You recently submitted a Direct Consolidation Loan Application and Promissory Note packageYour application was sent to NavientIf you have questions about your Direct Consolidation Loan application, contact your consolidation loan servicer" My loan was once again put in an administrative holdSo, I called Navient AGAINI spoke to [redacted] who was the first and only person to offer to reach out to the consolidation process team and offered to get back to meOnce again, my loans were places on administrative holdTwo weeks later, [redacted] left a message that "everything was ok" but couldn't leave details on my voice mail and that I should call in to get the details of his communication with the consolidation teamWhen I called this morning, I was told that my application is cancelled and I cannot re-apply for daysIn that time, I will be again out of the holdI am tired of the lies, I am tired of the secrecy regarding communications with Navient, I am tired that customer service cannot communication effectively with this loan consolidation team, I am tired of the cavelier attitude of this company when all I am trying to do is pay my loans responsiblyI have $250,in loans from law schoolI cannot afford the payments until I get a consolidation with IBRI did my due diligence in applying properly and on time and in following upThey have done nothing my lie to me, commit fraud by cancelling my application and DOING NOTHING TO FIX ITTheir business practices are unconscionable and reprehensible.Desired Settlement: I see absolutely no reason whatsoever that Navient cannot fix their mistake in cancelling my loan and UN-cancel itEspecially since it would be in everyone's best interest to do so since I am simply trying to pay my loansThis is causing me a lot of stress that I don't needI want PRIORITY service on this IMMEDIATELYI want consolidation loan application to be processed within one week
Business
Response:
Thank you for your messageIn the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 30, Please allow sufficient time for postal delivery

Review: I called Navient for a loan payoff of my student loans. The first representative told me it would be a couple of hours until I received my loan payoff via email. 24 hours later I called them back to let them know I had not yet received my payoff letter. The representative told me I was missing informed and it takes approximately 24-48 hours to receive my payoff letter via email. I asked him to send another because I need it ASAP to consolidate my loan before my payment is Due, he confirmed another was sent. It has been 96+ hours and I have no payoff. I think they are delaying giving me my payoff because I have informed them I cannot make my payment due to financial hardship, and according to their policy I cannot forbear. I will NEVER work with this company again and will recommend others do not as well. I want a 10 day payoff asap.Desired Settlement: I want a 10 day payoff of both of my loans with navient.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 12, 2015. Please allow sufficient time for postal delivery.

Review: I've contact this company several times about the error of my account with them. They have me as a "co signer" to an account where I am the primary borrower, they have my "co signer" as the primary borrower. Because of this I am unable to receive my tax documents. Also they are requesting payment from me while I am going through bankruptcy. I have contacted them several times and they haven't contacted me back. They don't respond to emails and when I can get a customer service rep on the phone they just keep transferring me to someone else.Desired Settlement: I would like for them to fix my account and get my tax documents to me ASAP.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.

Review: Navient calls ten times or more a day harassing it's loan holders if they are a day late. They call not only the loan holder but also the family starting as early as six am. They call from unknown numbers so you don't know who it is. They are engaging in harassment and it's scary how often they call. I have asked for help to put the Loan in forbearance and I was told I am not eligible to do so. I've never known a student loan agency to refuse to help their students. My loan was switched to this company and I'm scared that I will have to change my and my families numbers so as to stop the terrifying amount of calls. Please help me.Desired Settlement: I would like an email resolving this issue and for it to stop. I will make payment each month when I have it. I don't want ten calls a day harrassing my family and I every day until I get paid. I need help. I am terrified that people are allowed to do business like this.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 2, 2015. Please allow sufficient time for postal delivery.

Review: My account was sent out to National Enterprise Systems for collections...I did a settlement with that company which I fulfilled and received a settled in full document from the company. Now the same account was sent to another collection agency for the remaining balance. I will seek legal guidance if this is not retracted and marked as settle in full.Desired Settlement: 0 out the remaining balance

Business

Response:

A

representative from the Office of Customer Advocate contacted the customer by

telephone on April 22, 2015, and we are working with the customer directly to

resolve the issue.

Review: There have been numerous issues with the company that I have been working to resolve with them. The latest is when I filed for financial hardship and my application was approved, I was denied the right to select a plan that meets my needs and budget. There are three payment plans under the financial hardship flagship in which the consumer has the right to choose when approved. All plans, with dollar amounts, are presented to the consumer and the consumer makes their selection. I was denied this right by their customer service representative, who automatically put me on a plan of their choosing and I was denied this right by a second customer service representative who did not deliver documents that would outline my options so I could make a selection. When I inquired about the documents, I was brushed off with a canned response.

I have run across numerous unethical business practices with the company, including by not limited to placing a loan payment on forbearance without the permission or knowledge of the client and being automatically placed on payment plan that financially benefits the company, is to detriment of the consumer and the consumer not being fully informed.Desired Settlement: I want to know what my three repayment options are, in writing, with the payment amounts and I want to choose the one that is right for me.

I also call for a full investigation into the company's business practices and procedures as they are very clearly to the detriment of the consumer and benefit of the company - without full knowledge given to the consumer.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on May 7, 2015. Please allow sufficient time for postal delivery.

Consumer

Response:

Review: My name is [redacted] and this week I received a call from [redacted], employee number [redacted] We spoke about possible pay off options and I informed him I would check into my financial situation and get back to him May 15 (today). After speaking with him a few minutes ago, I told him that none of the pay off options he offered would work for me at this time and I would like to go back to paying my monthly bill as I was before.

Mr. [redacted] then proceeded to tell me that I could no longer pay them monthly and I had to do one of the payoff options because Navient doesn't want and will not accept my incremental payments. He was extremely rude and then told me he was no longer going to talk to me. Which caught me off guard because I was trying to have a conversation on how to resolve this issue in a civil manner. Since he flat out refused to talk to me any further, I asked to please speak to a manager and he told me I couldn't speak to a manager and that maybe someone would call me back and he hung up. I've never in my life been spoken to like Mr. [redacted] spoke to me on the phone this morning. I attempted to call back to perhaps speak to someone else and I kept getting directed to Mr. [redacted]. When I tried to speak to him again, he hung up on me again. I truly don't understand how I can rectify this situation if my representative is continuously rude.Desired Settlement: I would like a manager or anyone other than [redacted] to call me back so I can work out payment for my student loan.

Business

Response:

A representative from the Office of Customer

Advocate contacted the customer by telephone on May 19, 2015 and resolved the

issue with the customer.

Review: This summer has been the worst time I’ve ever had to deal with my student loans. When Navient was Sallie Mae, things went smoothly, now it seems they can’t get their act together. My summer class was cancelled and all other classes were full, so I was unable to take a class. I’m still enrolled full time for the 2015-2016 year, so I thought my loans were fine and would stay in deferment. When they were Sallie Mae, they automatically went into deferment during the summer, even my private loans. When I received a statement that said they were in repayment, I instantly called to see what happened. I was told I needed to contact my school because they had reported me as withdrawn. I called the school, they informed me that they update the clearing house at the beginning of the semester. So it will show me as withdrawn for the summer semester, but would be updated in the fall with my enrolled status. I called Navient back and explained this. They said I needed to fill out a summer bridge deferment form. I’ve never had to do this for Sallie Mae, so I was confused as to why they needed it now. I asked if this would put everything into deferment, federal and private, the woman I spoke to said yes it would. So I filled it out, uploaded it, and thought everything was fine.

Then I received another statement saying that my private loans were due on July 26th. I called to find out what was going on because they had told me that everything would be in deferment. The man I spoke to said everything was in deferment and to disregard the statement. I said, are you sure? He replied with yes, every loan I had was in deferment. Just to be certain, a few days before the 26th I called again. I was informed only then that private loans don’t qualify for a summer bridge deferment. I’m sure you can understand how angry I was. It was two of their employees, called at two separate times, that assured me that my federal and private loans would go into deferment. Now out of no where, they don’t? And it got even more confusing. I had a statement that said they were due on July 26th, the automatic recording when I called said they would be due December 2015, and the woman I was currently speaking to (and the home page when I logged into their site) said they were due August 11th. This is why I’m suspicious of Navient’s intentions. Why so many inconsistencies on the same day? Something is terribly wrong with their system.

So, the woman I was speaking to said that we can change the due date of my private loans. Since my school doesn’t update the clearing house until the beginning of the semester, which is August 17th, she said this would be the best solution, that I could have them change the due date to after August 19th to give the school plenty of time to update the clearing house. Then they would all go into automatic in-school deferment. I asked several times for assurance that this would work and explained my new found lack of trust with Navient because of all of the blunders they have been doing with my account. She said it would definitely work. I took her word for it and had her change the due date. I waited several days for my due date to change on the homepage, however, they still say August 11th. So I called this morning. I was then informed that the due date won’t change until the next billing cycle. Why am I hearing about this now? The person I spoke to previously assured me that my due date would change. Why did she lie to me? I received a form from Navient for my school to fill out to process my in school deferment for the fall. Why wasn’t I given this when I last called instead of trying to change the due date? I could have had the school fill this out, it could have been processed by now, and I wouldn’t have to worry about it anymore. Navient seriously dropped the ball and I’m starting to think it’s either lack of training or done purposefully. They have had nothing but horrible business practices that affect my life negatively.

The woman I spoke with today had a suggestion of her own, she said that I shouldn't pay it. She said that if I don’t pay it, when my loans go back into in-school deferment, it will be brought current with a forbearance and be placed into deferment along with my other loans. She said late payments aren’t reported to any credit borough nor do they collect late fees until after 60 days, so I would be fine. This seems doesn’t seem right to me. Why would Navient tell me to not make my payment? I just know something will go terribly wrong if I do as she says. I never had a problem when they were Sallie Mae.Desired Settlement: I want them to be aware of what is happening and to put actions in place to correct the situation so that it won't happen to anyone else in the future.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on August 14, 2015. Please allow sufficient time for

postal delivery.

Consumer

Response:

Review: Subject: Navient

Hi my name is [redacted] age 26, I am of the working homeless class with two young children ages 5 and 10 months. I have to stay with family because I could no longer afford my own. I work 32 hours a week but that only pays for my kid’s daycare and my car payment. I do receive government assistance and I am on the Government housing waiting list. I just completed my last payment on federal loans and re-attending college this fall with a Pell Grant. I will continue my studies in Pyschology as a Pyscho-analyst.

I have a student loan serviced by Navient formally Salley Mae of which my mom co-signed, she is also a Gulf War Veteren. I had this loan for a few years and used up my deferred options. The loaner Navient and I decided that I could pay 50.00 a month and have been doing so and they draft my account faithfully once a month.

This has been working great for me as I have the money for them monthly. However, for Navient , they say-not so. They are saying I am going to default the loan, they are saying that 50.00 a month is not enough and the interest is building.

I don’t know what I can do.They arent nice to me when I call and I do not know what to do. They are a large corporation and I am a young working homeless mother. They recently called my mother and said they defaulted my loan but a few days later drafted my bank account for the 50.00 we agreed upon.Desired Settlement: First I would like Navient to uphold the original agreement of 50.00. I have 8 payments left in the contract.I also would like them to stop harassing my mother. Also they should uphold my in school deferment status because they were made aware of my school status before my loan was placed in default.I am looking forward to a conversation with someone from navient to make these wrongs right, that does not require them harassing or calling my mother instead of myself.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on September 3, 2015. Please allow sufficient time for

postal delivery.

Review: Although I regularly encounter pleasant customer service representatives, my problems are RARELY resolved. I would NEVER recommend this company to ANYONE, and if I had the ability to turn back time, I would have NEVER borrowed from Sallie Mae/Navient. I've had one issue after another. Several years ago, a rep had me on a 3-month payment plan to be eligible for lower monthly payments for a set of private loans. After I held up my end, my account was sent to collections anyway. My credit has suffered, I don't have anything of value in my name, and I can't apply for loans/credit cards if I wanted to. I've tried working with collectors, but the amount is so large, I haven't had any success, even to this day.

My federal loan amount increases without notice every July, despite the fact Navient has me on a specific payment plan, and I pay these on time monthly. This is the 3rd year in a row that I'm having to deal with this. I've asked several reps over the past couple of months to return my monthly payment to our previously agreed upon amount, but all I receive are empty promises and no results. It always takes submitting formal complaints before it finally changes. This is STILL an issue -- my monthly payment is still higher than what we had agreed upon. I pay my federal loans on time, and NO ONE that I talk to over the phone helps me fix this. Because I pay what we have agreed upon in writing, my account shows late fees and an outstanding balance.

Also, I do not have access to my online account. Because one of my private loans was in bankruptcy status, they disabled my online account. This is understandable, but this loan has not been in Bankruptcy Status since October 2014, and they received a letter from the court in December 2014 that confirmed this. I was told I would have access to my online account 60-90 days after they received the letter, and I was told by someone else there was no way of telling when I would have access. It's been a YEAR since this loan was in Bankruptcy status, and I STILL do not have access to my online account, nor can anyone tell me when I WILL have access!

And lastly, I cannot afford the payments for the loan that used to be in Bankruptcy status. If I am expected to pay my federal loans, my private loan AND work with collectors on my private loans in collections, I'm easily paying over $1,000 per month! With the cost of living and having to provide for my family, this is IMPOSSIBLE. I've tried to negotiate a payment, but apparently, I'm not eligible. Why not??

I'm beyond frustrated with Sallie Mae/Navient, and I'm at a loss of what to do.Desired Settlement: There are so many things wrong with my account. There are so many things that need attention and fixing!

I NEED access to view my loans on my online account.

I NEED my bill adjusted yet again. I should be paying $163.96/mth, NOT $176.01/mth.

I NEED a lower payment on my private loan -- there's no way I can afford $375/mth on top of everything else I pay monthly. And I can't afford to keep requesting forbearance because I can't pay that kind of monthly payment.

I don't care if someone from Navient would like to call me, or they can send me an email saying my requests have been fulfilled -- just keep in mind I cannot get into my online account. Being wiped from their system would be the greatest help!

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on October 9, 2015. Please allow sufficient time for

postal delivery.

Consumer

Response:

Review: This is a Parent Plus college loan; I had claimed bankruptcy in 2008 and have been trying to work out a payment plan that would work for me and never have been able to do so. It has taken a long time to recovery from that bankruptcy and still have not fully recovered. All of the alternatives that these agency's have given have not been reasonable. Forbearance has been in place to help hold off credit damage but the principle and payment is now so unreasonable that it seems like there is no hope to recover from all of this.Desired Settlement: I would like to have a meeting with this business to help them try to understand the magnitude of the bankruptcy and that if resolve could have happened this would have been easier to manage. Not being able to work with someone to think outside the box and having to work within there own criteria has been the biggest issue.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on October 26, 2015. Please allow sufficient time for

postal delivery.

Made two payments and not one them went through. Not my choice of being with this company. Originally loans were with Sallie Mae but then were switched over to this company. Not to mention they do not have the option to pay by any type of debit/credit card. Nor give you the option to pay off a loan in advance. If you do decide to do this, the payment is spread out over the months (to the original monthly payments they ask of you.) .

The absolute worst company ever, I really wish I could have had a say so in who took over my loans this has been a disaster ever since they took over. Their customer service reps have nasty attitudes and are lazy especially [redacted]. It's enough stress dealing with the high cost of an education then you have to deal with them who's system is never correct.

Review: There have been several occasions when this company, formally [redacted], has disputed my account payments. I have always paid more than amount due and before due date. They have not been forthcoming with certain information or have misled me with information.Desired Settlement: I would like this company's business practices investigated and would like no further problems concerning my loans. When I am told my three different representatives that my payments will be allocated for all loans then that is what should be done. Not harassing me about delinquent payments when I have paid more than the amount due.

Business

Response:

A representative from the Office of Customer Advocate contacted the customer by telephone on November 13, 2014 and resolved the issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Multiple attempts to speak with a private loan representative. Long hold times which were longer than the estimates. Some calls resulted in hangups. When I did reach someone the rep was always a public federal loan rep who could not help me. I told one rep about the issue and they provided me with a domestic number that had shorter wait times [redacted]. That number was a fax line. I started calling at 9:15 Eastern time on 12/29/14. Right now it is 11:23 and I am waiting on hold.

I just want to determine how to pay an amount larger than my monthly automatic payment such that it does not pay for the monthly amounts into the future. I want the large payment to go toward principal. The older SallieMae site had this itemized for me so I didn't have to call.Desired Settlement: At least if you will have long wait times allow for the call to end at the right person. If I am transferred to another department it should go to that department. Wait time estimates should be more accurate. There should be a way of transferring directly to someone else rather than getting thrown into another queue. This issue might get resolved today but my complaint about the long wait times and unresolved questions still stands.

Business

Response:

A representative from the Office of Customer Advocate contacted the customer by telephone on December 29, 2014 and resolved the issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Navient has continued to draw money from an old bank account of mine set up through Sidney Federal Credit Union,that I no longer use. I have had to pay over $100.00 in over draft fees due to this issue. I spoke to Navient over the phone back in October after I first discovered that they were still withdrawing money from my old bank account. I set up for Navient to direct deposit from my current bank account with Community bank. Navient continued to draw money from the old bank account even after I spoke to them on the phone and made it clear that my old bank account was not used and that I had set up through their web site a direct deposit to come out of my community bank account that I now use.Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded the money that Navient cost me in over draft fees with my old bank.

Business

Response:

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2015. Please allow sufficient time for postal delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have repeatedly requested this company to STOP calling me but they will not comply.. They are trying to collect on a debt that is NOT mine - I believe it is for a student loan. I am 57 years old, NEVER have taken out a student loan, but they call my home phone number so much that I had to turn off my answering machine. I am taking photos of every time they call my home phone and I will pursue legal action if they do not quit harassing me. This is un-ethical and they call all of the time. How do people get businesses like this to stop calling and badgering for info and asking for a person that we do not know or lives at our home.Desired Settlement: I want confirmation that this company with stop harassing me, stop calling my home phone and to cease all calls immediately.

Business

Response:

Thank you for

your message. In the interest of protecting the privacy of our customers,

the Office of the Customer Advocate responded directly to the customer via US

Postal Service on June 2, 2015. Please allow sufficient time for postal

delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.