NBTY, Inc.

Review: I ordered some protein powder from Met-Rx on 12/**/13 and my bank card was debited $107.19 on 12/**/13. My product was delivered on time and when I read its ingredients realized that there were items in it that I am both allergic to as well as prohibited from ingesting as per my doctor's orders. I returned this item to Met-Rx via Fed Ex on 12/** (I have the receipt). I included a note asking for a refund and explaining why I could not use their product. Someone named [redacted] from FedEx signed for it on 12/** (I have that receipt too).

I waited one week and did not receive my refund. I sent an email to MetRx on 1/*/14 showing proof that [redacted] from Fed Ex signed for this package on 12/**/13. I received no response from Met-Rx, and no reimbursement either. On 1/*/14, I emailed them again with the same results. Please help me get my money back as soon as possible. Thank you.Desired Settlement: $107.19

Business

Response:

Dear Sir or Madam,

Review: I never recieved my delievery and was never informed to what the reason was for the delay.Desired Settlement: To get a full refund of my purchase or for the company to send me a complimentary products for all of the inconvenience that they have caused me.

Business

Response:

Dear Sir or Madam,

Review: My doctor advised me to start on a liquid calcium supplement as soon as possible. I searched the internet and found this company that carries liquid calcium. I ordered 3 bottles #'s [redacted] and when they arrived I had a real mess on my hands. The bottles were thinly wrapped in small bubble wrap but no packaging materials in between.The box and all contents were splashed full of white chalky fluid (presumably the calcium). I carefully opened one wrapped bottle enough to see it had completely broken apart at the neck of the bottle (obviously glass bottles). I started to unwrap the 2nd and 3rd bottles but I heard loose glass rattle, so I didn't touch them. The white chalky mess had coated all of the paperwork but I do have the shipping receipt. Total loss here that I paid is $19.98. I immediate took photos and sent them to the company the day the box arrived. To date I have not received any kind of response except the no-reply acknowledgement, but nothing resolving or even stating they are looking at my complaint. I gave them all of my contact information, but I'm getting tired of waiting for them to get around to responding to the specific mess they sent to me. They paid for shipping, but if they expect me to ship this mess back, I know the post office will refuse to ship it. I could have cut myself with the glass trying to open the one bottle, so since I heard broken glass inside the other 2 wrapped bottles, I didn't attempt to open those. This is not only annoying in that I didn't get the product I could use, but broken glass hidden within packaging is extremely dangerous to anyone trying to open it and not knowing it's broken until they see the broken glass.Desired Settlement: First of all I want an apology for ignoring my complaints and asking for resolution. Then I want a full refund, and not a month from now but immediately. I will never order from this company again, and I will be posting reviews to warn other potential customers of the dangers of trying to open their broken glass. They should have put packing peanuts or something else between these 3 bottles. Just wrapping them in think bubble wrap and letting them knock against each other was a dangerous joke.

Business

Response:

Dear [redacted] - Thank you for bringing this matter to Puritan's Pride Inc.'s attention and allowing us the opportunity to investigate this matter. It appears the Consumer Affairs Department spoke to [redacted] on December **, 2015 and apologized for her unpleasant experience. A full refund was issued on that date as well as an additional $10 credit as a sign of good will. The consumer was satisfied and understood we likely did not send the products out in the condition she received and expects to continue as a customer of Puritan's Pride, Inc. We are pleased with this outcome and always strive to improve our customer service. Thank you.Sincerely,[redacted]Senior Paralegal

Review: This company permitted several fraudulent charges to my account. Someone was able to make purchases using a [redacted] account online, without having the proper billing address. The person used the same shipping/billing address and this does not match the billing address on the account. In today's society, this is the most basic cyber security for online purchases and this company wholly failed at it. This website and this company should be investigated and should be shut down until proper cyber security can be confirmed.Desired Settlement: I want immediate correction to my account and I want the fraudulent purchases persecuted to the fullest extent of the law. Further, I feel that the company itself should be fined and they should have to undergo heavy cyber security scrutiny for a set period of time until they learn how to perform the most basic cyber security measures for online purchasing.

Business

Response:

Dear Sir or Madam - [redacted] has received and reviewed the consumer's complaint regarding this matter. A Consumer Affairs Representative contacted the consumer immediately upon receipt to address her concerns. The consumer was assured we would review the initial call and take whatever corrective actions were necessary. The consumer has resolved the credit matter with the credit card company and was glad we contacted her to discuss the matter. The consumer is now satisfied. Thank you for allowing us the opportunity to address and correct this matter. Consumer privacy and satisfaction is important to our organization. Sincerely,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I do not find their response to be acceptable, but I was glad that they contacted me. [redacted] proceeded to blame everything on [redacted] - claiming that [redacted] and the Bank were the ones that permitted the transaction to occur without the correct billing address being used and failed to explain why the website does not require the use of the CV code for verification purposes. My thoughts: 1) [redacted] Bank will not permit me to purchase items without having the proper billing address, so it is not the Bank or [redacted] that allowed the wrong address to be used. 2) If it was all [redacted] Bank's fault then why was did the person only make purchases on the website of [redacted]. 3) It is obvious that the person who stole the number, used only [redacted] to exploit the credit card because there is obviously because of a known vulnerability on this website. 4) When the same credit card is used to send several purchases to different mailing addresses and it is used in some state other than the home state, why isn't there a red flag raised for the company?I have received a response from [redacted] that is lacking. Their response does not accept blame for their part in this fiasco. They should be held accountable for their FAILURES to implement basic cyber security and they should not be permitted to blame everyone else.I recognize that [redacted] will get away with their basic cyber security failures while I have to deal with all of the headaches/stress. [redacted] can point to the fact that I was refunded and call it a day and then make a phone call and blame everyone else? I, on the other hand, will have spent and will spend time and energy that they will not compensate me for in this matter. I am going to cancel my [redacted] credit card now because it is obvious that there are company's that fail to implement basic cyber security measures out there still. At least if my major credit card is used in an unusual way, they will call me and verify it.Thank you.[redacted]

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered from this company on 09/**/2015...was notified by [redacted] on 09/**/2015 that my contents were damaged and destroyed and that another shipment would be available on 09/**/2015.

I heard nothing from Puritan Pride so I called. The first rep knew nothing and transferred the call, the second rep answered the phone laughing so hard she found it difficult to answer me to say her name or what company she represented and the third disconnected me.

I finally asked for a supervisor who was just as clueless about my order. I had more information on my delivery, than he did. I did not get his name, but he was a foreign speaking gentleman.

He never offered me a credit, refund or anything for my inconvience of their shipping of my products.

He did keep saying he was sorry, but that didn't really get my order to me. My email to this company was ignored and there never was any concern from anyone there at Puritan Pride.

This was my first order from them and undoubtedly, my last!!

Today is 09/**/2015 and I'm told now, that maybe sometime next week it should arrive. I should have just got a refund and went to [redacted].

This company lacks in so many ways!!

Its a true shame when the customer knows more about their order than the company does.Desired Settlement: This company should deliver my order and issue a refund to me for my wait and aggravation !!

Business

Response:

Dear Sir or Madam,Thank you for allowing Puritan's Pride, Inc. the opportunity to review this consumer's concern. This organization takes seriously matters involving consumer satisfaction since our Mission is to provide quality products and service. A review of the records indicate an email was received on September **, 2015 notifying the company that the product was damaged by [redacted] in transit. A replacement package was processed on September **, 2015 (Friday) and shipped out the next business day for overnight delivery on September **, 2015. On September **, 2015, the package was delivered via [redacted] (Tracking Number [redacted]) and on that date, the consumer called to request a refund. The consumer was issued a credit of $45.98. We believe the consumer is now satisfied and we hope she continues to enjoy Puritan's Pride products. Thank you.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have called them five timesto get information on returned vitamins to get the proper amount due me. they keep saying they would e mail the information over to me,it has been over one month past the return has gone by.Desired Settlement: they need to keep there word 1.

Business

Response:

Dear [redacted],I have read and reviewed this consumer complaint. I have also reviewed the customer service file. The consumer has been provided a breakdown as requested and an additional credit and is now satisfied. I have spoken with the [redacted] and have asked that Consumer Service Representatives be re-trained and be reminded of the importance of good customer communication and satisfaction. [redacted]. takes these matters seriously and want to ensure we are providing quality products and quality service.Thank you for allowing us the opportunity to address this matter.Sincerely,[redacted]

Review: I have made numerous requests by e-mail and phone to Puritan's Pride regarding receipts I need for the Vitamin D-2000 I purchased from them from 2014 through the present. For some reason, I am unable to get this information and/or get in touch with anyone at Purtian's Pride to escalate this complaint. No one answers any of the phone numbers that they provide, other than the customer service number, which has been no help to me in getting the information I am requesting. I do not understand why they have no operator or anyone answering the phone at the corporate level of Puritan's Pride or NBTY.

I need this information for medical reasons and I am reaching an impasse. I have taken much time to e-mail and call the company but to no avail.Desired Settlement: I want to escalate this complaint to a corporate individual to let them know how these issues are being mishandled. I need these receipts within a few days and have been trying to get them now for over three (3) weeks which is an inordinate amount of time. Countless individuals have told me they were sending me the information by e-mail when, in fact, all they did was send me half of the information or not accurate information.

Business

Response:

Dear Sir or Madam,Thank you for allowing Puritan's Pride the opportunity to review this complaint and investigate it. Consumer satisfaction is very important to our organization. I have reviewed this matter with the Consumer Affairs team. I understand the invoices requested were emailed on November *, 2015, however, the consumer could not open the attachments so they were mailed to her. I have reached out to the leaders of that team in an effort to improve responses to consumers and hope [redacted] continues to enjoy the many products offered through Puritan's Pride. Please let us know if you have any further questions or concerns. Thank you.Sincerely,Maria T. S[redacted]Senior Paralegal###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned a product I had ordered from Vitamin World, a diffuser. It did not operate and made a loud noise. I had to call three different numbers and wait over an hour to get customer service and she told me it would be credited back to me in a week. It has now been way over a month and I have heard nothing and their lateness has made my credit card go over the limit. I am here sitting on the phone again tonight for the second time and waited over an hours. There is no way to reach them on the internet--you just can't get them on the phone. They are negligent with their customers, though very glad to sign you up for memberships. Please help me.Desired Settlement: I would like this to be resolved immediately. It made me run over my credit limit and I was charged an overcharge fee. I would like to be reimburse for that too, in the amount of $15.00.

Business

Response:

[redacted],

Thank you for bringing this matter to our attention. Matters of this nature are taken seriously by Vitamin World, Inc. We strive to improve and enhance the well-being of our customers globally by delivering the highest quality, best value nutritional supplements and wellness products. I have commenced an investigation to gather the facts so I can more appropriately address this matter. I will respond comprehensively within the next two weeks with my finding, which I hope will be satisfactory to the consumer. Thank you for allowing us this opportunity to respond.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had an adverse reaction to taking the prescribed dosage of Puritan's Pride 5-HTP L-5-Hydroxy Tryptophan 50 mg.. I took it 12/**/14 and one hour later I felt ill, veered to the left when walking, had a rash around my neck and experienced numbness in my left hand. The symptoms did not entirely leave until 12/**/14. I called and e mailed Puritan's Pride as soon as I had done research on 5 HTP. I still have pain in my left hand. They were suppose to send me a mailing label so that I could send them back the product, after a week, I contacted them again, because they still had not sent the mailing label. Ten days later I finally received a mailing label. I sent it immediately so that they could test the product and recall if necessary. Then a couple of days later I received another mailing label, because they responded to my complaint about the first. On 12/**/14 I used the label to send back all the other unused product I had purchased from them, I will never use their products again. They have no real e mail address for ongoing complaints, so every time I email them I get a new Case#! I have complained to them about the results of the test and now they say they haven't received the packages! They will go look. This is bad business any way you look at it. Tryptophan was taken off the market for quite a while, you would think they would be more concerned.Desired Settlement: I want them to test the product. I also want a refund on all the product I sent back, which was quite a lot. They have refunded me the price I paid for the 5HTP.

Business

Response:

Dear [redacted] - Thank you for notifying Puritan's Pride, Inc. of the consumer's dissatisfaction. Puritan's Pride, Inc. takes matters of this nature seriously. I have reviewed the consumer's file and learned that it did take a lengthy period of time for the return of the product from Hawaii through the United States Postal Service. In fact, we just received the product this week. The consumer has been fully refunded for this order and two others. The Quality Department has reported no other complaints of this nature on this bulk of product. The Consumer Affair's Department has been in contact with the consumer regarding this matter. We are disappointed the consumer is not happy with the product and hope to restore the consumer's faith in our products. Puritan's Pride, Inc. values the feedback from our consumers and strives for full satisfaction. Please feel free to contact me if you have any questions or concerns. Thank you.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I purchased via debit card $138.34 of product from Puritan's Pride on 12/**/14. I received the product approximately 12/**/14, so it does not take forever to send or receive mail from Hawaii...ONE WEEK, this is the USA! I become ill from the 5HTP on12/**/14 and reported it to Puritan's Pride the following morning HST. They were going to send me a mailing label so that I could send back the 5HTP so that they could test it. I had to call twice, it took over a week. The first label I received I sent immediately with the remainder of the unused portion of the 5HTP. When I spoke to [redacted] yesterday, they still had not received it, in fact , I had given her the tracking number, it was some where in Ca..The second label came on the [redacted] and I shipped the remaining product. of approximately $100.00 back to them. I will not use their product again. What makes me angry is how lax they have been this may have been a bad batch or just one bad bottle, who knows they haven't tested it yet. I have received credit back to my account: $28.94; $!9.99: $33.98. I have not received back approximately $109.40 for all the unused product I sent back which they have received. They need to take the testing of product more seriously and use priority mail!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted] - Thank you for sending the consumer's response to our original reply. I have reviewed this matter with our Consumer Affairs Supervisor. According to our records, the consumer was reimbursed for all the 5 HTP product, as a result of the consumer's expressed dissatisfaction. Within the last two weeks, we received additional products returned from the consumer. The products recently returned were not complained of previously so the cost of those items were not refunded to the consumer until they were received. Accordingly, in December the consumer was reimbursed a total of $146.03 and a recent credit of $126.80 issued for the recently returned items. The consumer was called February *, 2014 and was informed of the new credit amount and the results of the investigation. Puritan's Pride, Inc. appreciates the opportunity to address these concerns and hopes to maintain consumer satisfaction. Thank you.Sincerely,[redacted]

Review: It started with an order that took 2 months and 7 phone calls each lasting about a half an hour including hold time. Finally got order and was promised a refund for my time wasted. 2 weeks later and 3 phone calls each with the normal half hour of waiting no refund. Same old bs and promises. The worst customer service ever.Desired Settlement: Refund and other compensation for the 6 hours of my time on the phone to get 3 bottles of vitamin d.

Business

Response:

Dear Sir or Madam,

Review: I ordered a box of bars on December **, 2013 and my credit card was billed that same day, it was never shipped. I have sent two e-mails to Puritans Pride to straighten this out and no response. I want my credit card credited for the $15.99 and do not want the bars shipped. I thought you were not to bill the credit card until the product was shipped. They billed me the day it was ordered and never shipped.Desired Settlement: The $15.99 credited to my credit card.

Business

Response:

Dear Sir or Madam,

Review: waiting for a refund on my cc account 4 weeks now for the returned products.

2 different occasions after using their products I got permanent peripheral neuropathy in both feet. more than 3 months ago returned all their products back. I am too scared to use this company product. I was told 4 weeks ago they were going to credit my [redacted] account in the amount of approximately $120. cannot remember the exact amount. as of today the money is still not credited. I called them numerous times. case number: [redacted]. they lied to me different occasions. I have numerous requests about this inquiry. I am also going to write to fda and the state attorneys office.Desired Settlement: just want my money back for the returned products.

Business

Response:

I have reviewed this complaint and understand the consumer has been fully refunded and is satisfied.

Review: this is the first time I send the file to complain a company. I ever had good order experience on this company website. However, this time made me very angry. I have put my online order on 11/**/2014, but the first two time the deal can not go through because my [redacted] credit card considered it fraud, so I used my [redacted] card to pay this order. the order # is[redacted] the total cost is $483.56. But the [redacted] I got email from this company and told this order has been cancelled due to fraud protection and ask whether I need to reorder . Because I have a travel and need this order stuff for my family, so I reorder all the stuff again and the receipt # is[redacted]with $448.3. But after I put this order, I got another email from the company and told the cancelled order has shipped. So 11/**/2014 and 12/*/2014 transactions all showed in my credit card account. I called the company in the midnight [redacted], no any customer representative picked up the phone, but their email wrote 24h service. I waited till morning, one customer representative picked up the phone. She told me from her data information, the order[redacted]has never be cancelled and I would get it in next [redacted]. However, when I asked because email told the cancel so I put 2nd order, she told me she could not find the 2nd one. she would call me back. Finally she called me back, she still not resolve my problem. she still could not find my 2nd one and as well she did not find any cancel order email. I wanted to forward all the emails to her, but she said no. I hope she could make sure her company would cancel 2nd order because it was not my fault. she insisted the first order ever be cancelled, all the fault are not related her company. The cancel order letter is from [redacted], how does the website work even can not find the customer's order, where was the letter from? how do their different department cooperate? How is bad service!!! the lady mentioned her supervisor would call me, but till now I don't getDesired Settlement: 1, find the source the cancel letter are from2, apologize the convenient they brought me3, cancel the 2nd order and promise not to charge again.4, make my first order the same discount as 2nd one.

Business

Response:

Dear Sir or Madam,I have reviewed the complaint and have collected information from the Consumer Affairs Department. A representative of the Consumer Affairs Department left two detailed messages for the consumer with a direct dial number for return calling. The consumer was refunded on December *, 2014 in the amount of $448.30. I think this resolves the matter but efforts to reach the consumer will continue to confirm. Thank you for bringing this matter to our attention. Customer satisfaction is important to our organization.Sincerely,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I discovered a fraudulent charge pending on my credit card. When I called I was told by the first person she could look up the order by my card number but would not be able to tell me any information or cancel the charge.

I was then transferred to Vallery who claimed to be the most senior manager at the time. I explained the problem and she said I would need to contact my bank who would contact their fraud department.

I asked to speak to their fraud department and was told no and hung up on.Desired Settlement: Refund without having to file a fraudulent charge with my bank

Business

Response:

Dear Sir or Madam - Thank you for bringing this matter to our attention. The consumer was contacted and provided with an apology for how the prior call was handled. The consumer's bank has resolved the matter and he is now satisfied. Please feel free to contact us should there be any other questions and/or concerns. Thank you.Sincerely,Maria T. S[redacted]###-###-####

Review: Aug.**,2013 I placed an order for (3) B-Complex with vitamin C and paid with PayPal $16.94Order was never delivered. Aug.**,2013 spoke with [redacted] at Puritan's Pride He said would send replacement order 2nd day. Never delivered. Aug. **,2013 spoke with shelly would ship next day 9-*-13 [redacted] said it was on back I then spoke with [redacted] for refund and the case# [redacted]. 9-**-13 I spoke with [redacted] re: refund never put back in my PayPay and she said a order of nine bottles was on the way....Tracking # [redacted] ups delivery 9-**-13...Never delivered.....called tracking for ups said delivery was 9-**-13 ...Didn't happen....9-**-13 [redacted] she gave me a case # [redacted] for refund....Think this will not happen and they are just giving me the run around....HelpDesired Settlement: Put my money back into my Pay Pal account and they should get a stiff warning about the way they handle problems...I will not ever use this company again and I have been a customerfor 20 years.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On 4/**/16 I placed an order online with Puritan's Pride for four items. I paid with my credit card and I received a confirmation number for the order. Four days later I received an email from them telling me they had to cancel my order but gave no reasons why. I wrote an angry email to them because this had happened once before. A supervisor called and left a message apologizing for my inconvenience, telling me they resolved the issue and to call them to reorder (she also threw in a 10% discount). The first time I called I was disconnected. The second time I was transferred four times before a very harried 'supervisor' came on the phone and bluntly told me Puritan Pride no longer ships to Miami, Florida where I live. When I asked why, I was given no answer. This is ridiculous. Puritan Pride is treating Miami as if it were a Third World country! I've never been so insulted in my life. I believe this is a discriminatory practice, to signal out a specific county within a state. I will no longer buy from Puritan's Pride until they end this terrible practice. Shame on you, Puritan's Pride.

Review: I just sent back the package with suplements/vitamins as orientated by the Customer Service on 23/07 saying that I would be refunded in 3-4 weeks after package arrive in the office. Already sent a last email requesting it and no answer for that, so I decide to get the Revdex.com Intermediation as is difficult to solve being in other country (Brazil). Below is the copy of answering omn 23/07 for the full refund of U$ 367,60:

Dear [redacted],

Thank you for contacting Puritan’s Pride.

Order[redacted])

In response to your inquiry, once we receive your return we will be crediting your credit card the amount paid for this order ($367.60). Processing of returns can take 3-4 weeks, depending on when they are received. We apologize for the inconvenience or confusion this may have caused.

If you need any further assistance, please call ###-###-#### to speak with a Customer Service Specialist. We are here 8am-12am EST, seven days a week! Our international # is 00###-###-####.

We truly appreciate your business and want you to continue to consider Puritan’s Pride as the source for your health and wellness needs.

Sincerely,

The Puritan’s Pride Customer Care Team

Email: [redacted]Desired Settlement: desidred solution: full transfer of U$ 367,60 to paypal account [redacted]

Business

Response:

Dear Sir or Madam,Thank you for allowing Puritan's Pride, Inc. an opportunity to review the consumer's concern and respond. This account has been reviewed. It appears that when the package was delivered to the consumer in Brazil, he refused the package. The Consumer Affairs Department agreed to refund the consumer upon return of the package, which weeks later was determine to be abandoned and never returned to the company. The consumer has been refunded in full and this matter is now resolved. Thank you for allowing us the opportunity to ensure consumer satisfaction with our products and services.Sincerely,[redacted]Senior Paralegal###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

"I received a call about 3-4 weeks ago...from someone of Puritan´s Customer Service Dept mentioning that in maximum 7 Days from that call, I would be receiving the full amount in my credi card account which I confirm all the data (number - name - expiration date and code behind the card) and have been checking in my Bank since then and NOTHING was transfered to my account.I also resent an email (**/10/15) to Puritan's Pride Customer Service <[redacted]> asking about the payment and not received a reply yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This year I have had to contact [redacted] several times due to at least four (maybe five) orders not being delivered to my address. Several times I have been told that I would be contacted back by a supervisor. Almost every time no one has contacted me. In the most recent mess-up by Puritan involving order [redacted], I was told it would be shipped to me in two days. That order, which was actually a replacement order for [redacted] made on 9/**, has not come to my address. Puritan told me it would ship on 9/**. This is the same story that has played out multiple times this year over big orders with their company.Desired Settlement: I would like to FINALLY get my order, have my address in your system FINALLY corrected, and receive a refund for my last order due to all of the time I have wasted this year trying to get the several orders that I placed with Puritan.

Business

Response:

Dear Sir or Madam,[redacted], Inc. appreciates the opportunity to review this consumer's complaint and resolve it. The records have been reviewed and it appears the apartment number was on the first address line and had exceeded the character limit so it the apartment number was being cut. The Consumer Affairs Department has corrected this address, spoke to [redacted], apologized and placed a new order in replacement at no charge with shipping overnight. The assigned Consumer Affairs staff member will follow through with this consumer to ensure receipt of this new package. [redacted] values this consumer's loyalty and hopes he continues to enjoy the many products offered. [redacted] takes matters of this nature seriously and uses this information for improvement measures. Thank you once again.Sincerely,Maria T. S[redacted]Senior Paralegal###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

NO! I am insulated that Puritan would even consider this resolved! I had a Puritan representative call me on Sunday to simply "check up with me to see if I got my order." She made this seem like a courteous call that they do for everyone. When I told her I hadn't received me package she feigned disbelief! She actually was surprised when I told her I reached out to the Revdex.com. Moreover, when she told me she would ship me out ANOTHER package, they still had my address wrong in the system! Get it together Puritan! I have been a loyal customer for at least the last seven years. I place several big orders with you a year. You are about to lose an extremely loyal customer because of your repeated incompetence. How will you rectify this situation?!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir or Madam - Thank you for sending me the consumer's rejection. I have been informed by Lisa G[redacted] of our Consumer Affairs Division that she spoke directly with the consumer on October **, 2015, who confirmed receipt of the product. I am attaching the [redacted] delivery verification. Please let me know if there is anything further we can do to ensure consumer satisfaction. Thank you. Sincerely, Maria T. S[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

AGAIN, Puritan has called me, but has yet to acknowledge that they CONTINUALLY screw up, nor have they offered any sort of solution. If they do not fix this problem in the next message, I will cease to be a customer with their company. This means that they will lose approximately $1000 worth of annual business with me, which has continued over almost the past 10 years. STOP BEING SO TONE DEAF [redacted]!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I PURCHASED SUNDOWN NATURAL PROBIOTIC CAPLETS AT A LOCAL MEIJER STORE. THEY ARE MANUFACTURED AND DISTRIBUTED BY US NUTRITION. AFTER OPENING BOTTLE AND AFTER A DOSE HAD BEEN TAKEN ON ONE DAY IT WAS NOTED ON SECOND DAY FOR TAKING DOSE THAT THERE WERE BOTH A WHITE CAPLET AND A CLEAR CAPSULES IN THE BOTTLE. THE PACKAGE WAS SECURELY CLOSED PRIOR TO FIRST DOSE AND OPENED BY MYSELF. I CALLED US NUTRITION TO INQUIRE AS TO WHAT THE 'capsule' was for the item was to be caplet. as of this date and my second request as to contents all I was told is that Us Nutrition quality control did not believe it was a product of their line and did not have the capability to identify the capsule contents. According to their quality control department there were 56 caplets and 20 clear capsules. According to their Quality control they did not have any way or idea what the clear capsule might have been. my concern is what was in the capsules. Did it affect the caplets or myself. Was this item pulled so others did not have this experience. Unfortunately Us Nutrition has the original bottle as per their request when I first contacted them. I did save one of each item with their information. I was a nurse for many years and am fully aware of the importance of proper handling and distribution. I feel their concern didn,t match mine in regard to this matter.Desired Settlement: WOULD LIKE FURTHER KNOWLEDGE AS TO WHAT WRONG CAPSULE CONSISTED

Business

Response:

Dear [redacted], The above complaint has been reviewed. United States Nutrition, Inc. takes matters of this nature seriously. An investigation was performed and communicated to the consumer. The consumer sample consisted of 56 white caplets fitting the description of the subject bulk materials and 20 foreign off white capsules in a 60 count bottle. All quality control criteria are met prior to releasing the product. Capsules are not manufactured in our tablet/caplet facility. The packaging work was reviewed and there were no related issues, incidents or deviations regarding foreign product. In addition, 27 random bottles were examined for quality with no foreign product found. The product packaged prior to the subject lot, did not match the foreign product, nor did the products running concurrently on adjacent lines. There were 15,321 bottles of this lot packaged in July, 2014 and there were no similar complaints on the lot. In compliance with Good Manufacturing Practices relations, United States Nutrition, Inc. has strict Standard Operating Procedures in place that prohibit any associate from bringing any personal items into any manufacturing and/or packaging areas. On the basis of the foregoing, the investigation demonstrates the foreign product allegedly found in the bottle in question did not emanate from our manufacturing process and did not originate from our facilities. Accordingly, we can only conclude the alleged foreign material found in consumer's bottle of product occurred after leaving our facilities. I should add that we are not a pharmaceutical manufacturer, and we do not have the capabilities to identity test for products we do not manufacture. Since this was the only complaint of this nature on this lot, and we cannot identify the alleged foreign product, unfortunately, there is not much more we can do but to offer our understanding and concern of the consumer. If there is anything else we can do to promote good will with the consumer, we are happy to do so since consumer satisfaction is important to us.Thank you for allowing us the opportunity to address this matter. We hope the consumer is satisfied with this response and welcome continued cooperation.Sincerely,

Review: SReference No.[redacted]Dear [redacted],Thank you for contacting Sundown Naturals. Please accept our apology regarding the inconvenience you experienced with our product and thank you for bringing it to our attention. We are sorry that you were not completely satisfied with our products. If you would like to receive a refund, please return the opened or unopened portion, along with your receipt, full name, address and phone number to our Customer Care Department at the following address:US Nutrition, Inc.Att: Consumer Affairs[redacted], [redacted]If you have any further questions, our Consumer Affairs Representatives can be reached toll-free at [redacted], Monday through Saturday, 9am-7pm EST. We look forward to serving you in the future.Kindest regards,[redacted]Customer Care Departmenthttp:/[redacted] 04/**/2013 03:17 PMName: [redacted] E-mail: [redacted] Address: [redacted] Phone:[redacted] Product: Maximum Strength 5-HTP Product Number: [redacted] Lot ID: [redacted] UPC: [redacted] Question: Hi, I purchased this product. I am not happy with it, but the bottle is opened. The pills are really difficult for me to digest. I purchased at Walgreens for $19.99. I would like to return to you the pills and the original bottle with a copy of the receipt. Sent From: [redacted]Desired Settlement: I sent in the items but got no refund. Please mail $20.00 to my new address [redacted]

Business

Response:

. I have asked the Representative to contact the consumer, send her a prepaid package so she can return the product, and we will send a refund. Please let me know if you require any additional information. Thank you.