NBTY, Inc.

Review: On April **, I ordered two items via website using my debit card. One came immediately and was billed correctly. The other was back-ordered. I found the product locally for a better price. On May **, I sent a cancellation order to [redacted] via their email @ their website. On May **, I received a notice of cancellation from the company via email, saying that they would credit the charge for the back-ordered item. Because a charge had not yet been made for the back-ordered item (because it hadn't shipped), I assumed that would be the end. Instead the company charged me twice, which, incidentally, overdrew my bank account. I sent an email to [redacted] requesting that the charges be removed. One charge was credited back, the other was not. On May **, I received the back-ordered but cancelled item in the mail from [redacted]. I contacted [redacted] again. After a lot of time on the phone, they told me to keep the item as a gift for all the problems, and they would credit the amount in question. I asked them to send me an email confirming our agreement. The email came on May ** and said that the charge would roll off my account soon and if it didn't I should contact my bank. When the charge didn't roll off, I contacted my bank. They have sent two separate inquiries to [redacted], with no response. The bank told me that they believe I am due reimbursement, but that they have limited scope in this situation. NOTE: I have copies of all correspondence but am unable to upload the file via your website. Please advise how to get you this information. Thank you.

Product_Or_Service: COMPLETE ALLERGY RELIEF

Order_Number: [redacted] Account_Number: [redacted] CUSTOMERDesired Settlement: DesiredSettlementID: Other (requires explanation)

Refund or product credit against a future order in the full amount of dispute ($18.58)

Business

Response:

Dear Sir or Madam,

Thank you for allowing [redacted]'s Pride, Inc. the opportunity to review and respond to this complaint. Consumer satisfaction is very important to our organization. I have reviewed the consumer records and understand the consumer received free product and a credit of $18.58. In addition, additional procedures are being reviewed with our Consumer Affairs Department to avoid this confusion from happening again. If you should have any further questions or comments, please contact me directly. Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did NOT receive free product. I was billed TWICE for merchandise that was sent AFTER I received a cancellation confirmation from [redacted] Pride. I received ONE credit only. I was told that I could keep the merchandise and if the second billing did not roll off of my bank account in a few days I was to talk to my bank. It did not. Four months later, I'm still waiting for my credit. The bank has sent several notices to [redacted] and have been completely ignored.

As per [redacted] at the Long Island Revdex.com, I have faxed 14 pages of correspondence regarding this complaint to ###-###-####.

Thank you for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Thank you for providing the consumer's comments and allowing us another opportunity to resolve this matter. I am happy to report the Telesales and Customer Service Department has spoken to the consumer, provided a refund of $18.58 and an additional $20 credit for her troubles. The consumer was satisfied with this outcome. [redacted]'s mission is to provide quality products with quality service and take consumer complaints seriously. I hope the consumer continues to enjoy the products offered. Thank you once again.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Switch and bait on line. Typed in L-arginine. But the tricksters at Puritan showed I pound, but the 2 pound was ANOTHER PRODUCT, NOT L-Argitine...pea protein in same color container Paid $223 for pea protein I am 63 years old. They tricked me and will not refundDesired Settlement: Refund for pea protein money Will cost too much to return this Order number [redacted] and another

Business

Response:

Dear Sir or Madam,I have reviewed the complaint attached and investigated with [redacted].'s Consumer Affairs Department. A full refund for the amount of the product and the shipping is being sent to the consumer. The Consumer Affairs Representative spoke with the consumer on January *, 2015, and the consumer is now satisfied. Thank you for allowing us the opportunity to resolve this matter. [redacted]. takes consumer satisfaction seriously - we want to ensure all consumers are satisfied with our products and service. Thank you.Sincerely,[redacted]?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An order was placed on the Puritan.com website on 8/** in which the desired item was listed as in stock. After 1 week of non delivery I called and was told the item was backordered. I explained it was listed as in stock when I ordered, this fell on deaf ears. I was told 1-3 weeks for delivery. After 1 month from the order I called to cancel the item, I was just given a brush off from "customer service" and told it was cancelled. There was no inquiry as to why I cancelled nor an email confirming I cancelled. This event started a string of inquiry/complaints on the Puritan web site. I finally received an explanation that my item must have gone out of stock and on to backorder in the time frame of my order being placed then filled. That seems mighty fast. It appears clear to me that Puritan knows an item is out of stock yet they show it in stock, then after you place the order it shows a backorder hoping they can keep the customer hanging on and not to cancel. I feel deceived. If you check the item I ordered is still backordered. Never again will I order from this company.Desired Settlement: Simply someone to tell me the truth about how a customer has to all the work in tracking an order. When you email them, they don't reply. When they do reply they gloss over what happened and try to appease by offering a discunt of 10%.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The business has contacted me directly and I now consider this matter closed.

Sincerely,

Review: I put an order on Jan [redacted] after seeing they have certain sales online. I paid through paypal. But for the next 2 weeks, I never received any information from this company regarding my order. Finally I sent one email to them asking and got an answer that the product was back ordered. Since I need the product, I agree to wait for another week or two to have the product be delivered. Then I have no information again regarding the status. After more than 2 weeks, I am tired of waiting and don't trust this company anymore, so I send another email asking to cancel the order and get money back. The reply email sounds friendly and promise the money will be there from 5-7 days. Yet after 10 days I still don't see any money coming in. This time I am totally [redacted], because even the email contact system was not working and I don't know if they received my email or not. I called and the service person was nice to promise the refund but still ask me to wait for another 5 days. I am not happy for their service and I don't want to call back again in case I don't receive money. So I asked for quick refund and was told the process is done and let me wait for the transaction. I was not happy and would like to make complaint and asked for proper compensation due to my long waste of time after making order, but the [redacted] doesn't want to make any compensation and saying my time was nothing. I want to talk to her [redacted] but she said the [redacted] was not available and refuse to release any information to contact her [redacted], claiming the [redacted] won't contact me. When I asked for her [redacted]'s [redacted], she refuse to say anything. All I need is a proper compensation with proper attitude. This company made me feel I have no way to make complaint to their [redacted]. They made advertisement and charged customers for product they don't have, without any guilty, and even claiming that is life. That made me really upset. If their attitude was correct, I probably won't ask anything extra. But now I do need so.Desired Settlement: I wantthem to give me the same amount of product I ordered as soon as available without any charge, as a compensation.

Business

Response:

Dear Sir or Madam,

Review: I got an email about buy one get one free on all Vitamin World products. When I went to the Vitamin World store an [redacted] (this location was not listed in your search), I was told by the associate Jessica it did not apply to the Vitamin World item I wanted to purchase. I showed her the email I got which stated 'Buy One Get One Free on all Vitamin World items' but she still would not give it to me. The item was Ultra Man daily multi product # [redacted]. I believe this is false advising. I also have a $10 credit which expires on January [redacted].Desired Settlement: Honor their advising.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NBTY, Inc. has been resolved.

Sincerely,

Review: Sent numerous e-mails to the company. Below is the copy of the last e-mail sent out 4 days ago, still waiting for a reply ...

"* August.

I placed my original order with you, for $39.27

The following day I'd received an e-mail from you stating that my card got declined. I contacted the bank, they told me it was a communication error. After that I contacted you via an e-mail explaining the situation. I got a reply from you stating that you do not keep credit cards on file and I need to call it in.

I do not have a phone. So I decided to drop the whole thing and order my needed products somewhere else.

One week later, ** August

I received a receipt from you in amount of $44.22. My guess was $39.27 plus shipping. That's fine. Maybe one of your reps was at lunch one day, eating a sandwich and the Universe had provided him with my credit card number, which you do not keep on file. That's fine. But! I noticed that the billing address was wrong. Thinking that could have been the original mistake with my order, and to avoid further confusion, I contacted your customer service again, pointing out the error.

Then I received a reply, stating that my package had been recalled, both shipping and billing addresses were changed to the corrected billing address and voila, my package is on the way! And please, you said, note that "all orders to PO boxes are shipped U.S.P.S., which typically takes up to 8 business days for delivery." As if it was my mistake in the first place!!!

At this point I was slightly annoyed.

So I wrote and asked to be re-reimbursed the difference between the original order amount of $39.27 and the one I NEVER AUTHORIZED for $44.22.

I also pointed out that the shipping address was correct all along, and you really didn't have to mess with it and jerk my package around.

To this, on ** August I receive yet another receipt "thank you for your purchase" for $43.89.

Today, on ** August I am still waiting for my package to arrive.

My bank account has been charged TWICE for $44.22 and $43.89.

You have e-mailed me asking to call (once again - I do not have a phone) to be reimbursed $4.95 for shipping because YOU DO NOT STORE CREDIT CARD INFORMATION.

THEN HOW DID YOU CHARGE ME TWICE FOR AMOUNTS I HAD NEVER AUTHORIZED?

I demand a reimbursement of $48.84

In case you wonder about this amount, I'll break it down for you:

I authorized a charge for $39.27. You charged $44.22. That's $4.95 difference against you.

Then you charged me an unauthorized $43.89. Adding the previous $4.95 equals a TOTAL of $48.84

And I hope the package is on its way. I'm sure it'll arrive tomorrow, am I right?

Please and thank you!

[redacted]"Desired Settlement: Requesting a refund in an amount of $48.84, that is if my package arrives. If I do not get the package by the end of the week, * September, I am requesting a refund of all amounts charged, $88.11 to be exact.

Business

Response:

Dear Sir or Madam,

Review: On January *,2013. I purchased this product on the phone from an infomercial I paid $39.95 times three months. Then on June **,2013 I sent an email to cancel my account. I received a email but no cancellation of contract. Today on July **,2013. I called several times and sent additional emails to cancel my account because today I received three packages from this company.They don't answer the phone except automated response so I have great difficulty trying to cancel this account. I will go to post office to return the items.Desired Settlement: please have them cancel my account. I don't want any more business with them. I also don't want them to take any more of my money from my account.

Business

Response:

Dear Sir or Madam,

I have reviewed the complaint and am gathering information so a complete and accurate response can be made. My initial investigation reveals the consumer's request for cancellation of the program was honored in June, 2013. Thank you for bringing this matter to our attention.

Sincerely,

Legal Department

Review: I placed an order with Puritan's online, during an advertised "buy 1 get 2 free" sale on 8/**/13. The order was shipped on 9/**/13, when I received it a few days later, I discovered that my order was sent out on the "buy 1 get 1 free" sale. I called customer service the same day and spoke with "[redacted]" who said that the order was "messed up because 2 things were not available", I said I didn't care about unavailable items, but I did care about the fact that the rest of the order was missing. True I was not charged for missing items, however, I paid MORE for them, when I should have paid less, due to advertised sale.I sent out tweet from 9/**-9/**, stating that Puritan's was engaging in fraudulent practice, on 9/** they asked me to DM all my info. I did so promptly. They responded, saying they were going to remedy problem.Their remedy was an email received 10/** stating that 7 items were not available!!Desired Settlement: Ideally slap a lawsuit for fraud! In liu of that, send out missing products for no extra charge.

Business

Response:

Dear Sir or Madam,

Doing business as Puritan's Pride [redacted]
They offer and will charge you for [redacted] Priority Mail service to deliver your order. They then use a much slower and cheaper means of shipping.
I live in Alaska. Puritan's Pride told me that Priority Mail to Alaska takes two or three weeks. That is a lie. I routinely get Priority Mail deliveries in 3 - 5 days. Puritan's Pride is pocketing the extra that I paid for Priority Mail.

Review: Placed an order for vitamins on 11-**-2014 for a sale related to an email I received from Puritan's Pride. In the email it stated that vitamins could be ordered for Buy One Get Two Free, Free Shipping, and 18% discount off of total price. Went to Puritan's Pride website to place my order and information on the website stated all items were in stock. Placed my order for multiple vitamin products and at no time was there any indication that any of the items were out of stock. On 12-*-2014 I received the following email, however a different communication stated the item was on backorder. When I contacted the company by phone they said the item was not on backorder and that I would have to reorder.

Email Received:

Dear [redacted],

We apologize that the Pp.B-100 Ultra B-Comp.100.Mg, Item number: [redacted] you ordered is temporarily out of stock. This product has been deleted from your original order. We do expect to receive a new supply within the next few weeks, so please reorder it on your next order. We have not charged your credit card for this product. We apologize for any inconvenience we may have caused you, and thank you for your continued patience and patronage.

Sincerely,

Puritan's Pride

Customer Service

ORDER # [redacted]

Ship To:

[redacted] Item # Product Description QTY Shipping Method

000770 Vitamin B-100® Complex 0 BackorderDesired Settlement: Required Settlement: Send me the item I ordered, at the advertised sale of Buy One Get Two Free, Free Shipping, and 18% discount off of total price.

Vitamin B-100® Complex

50 Tablets / Item #000770

QTY: 3

Price: $13.99

$13.99 minus 18% discount, with free shipping = Total Cost to me: $11.47

--------------------------------------------------------------------------------...⇄ />
Consumer

Response:

At this time, I have been contacted directly by NBTY, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have not received any indication that the product, at the promised price, has yet been shipped to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered some protein powder from Met-Rx on 12/**/13 and my bank card was debited $107.19 on 12/**/13. My product was delivered on time and when I read its ingredients realized that there were items in it that I am both allergic to as well as prohibited from ingesting as per my doctor's orders. I returned this item to Met-Rx via Fed Ex on 12/** (I have the receipt). I included a note asking for a refund and explaining why I could not use their product. Someone named [redacted] from Met-Rx signed for it on 12/** (I have that receipt too). I waited one week and did not receive my refund. I sent an email (which I have saved) to MetRx on 1/*/14 showing proof that [redacted] from Met-Rx signed for this package on 12/**/13. I received no response from Met-Rx, and no reimbursement either. On 1/*/14, I emailed them again (which I have saved) with the same results. Please help me get my money back as soon as possible. Thank you.Desired Settlement: $107.19 refund as of now

Business

Response:

Dear Sir or Madam,

Review: I initially called [redacted] and selected option 3 for consumers to inquire about a product and held for 52 minutes prior to releasing the call and calling the same phone number back and selecting option 1 for health health care professionals to which which [redacted] answered within less than a minute. [redacted] stated she could not assist and stated [redacted] was not available....I insisted so she placed me on hold and after hold an additional 24 minutes she got back on the line and stated she was holding with me until someone picked up the line. At the the time of this writing I have been holding 39 minutes with the second call. Thank you so much.

Regards,

[redacted]Desired Settlement: While I do understandstand busyness, I believe this to be unacceptable customer service and would like a follow up in writing with a direct number to [redacted] to discuss product ordering in the future.

Business

Response:

I have reviewed this complaint and have spoken to our Consumer Affairs Department. Our [redacted], [redacted], spoke with the consumer on the same day of the filing of the complaint and apologized for the trouble and also thanked her for bringing this to the company’s attention. The consumer was offered a comparable bottle of the Solgar iron product for the trouble, which she accepted. The consumer was satisfied by the end of the phone call and was thankful the [redacted] contact her. Thank you for bringing this to our attention and allowing us to respond. Our mission is to enhance the well-being of our customers by delivering the highest quality, best value nutritional supplements and wellness products – providing quality service is germane to that mission.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company sells a vitamin C product labeled "Ester-C Gummies 1000 mg Berry Flavor 90 Gummies. After purchasing the product I discovered that the contents are 250 mg vitamins, rather than the 1000 mg vitamins advertised on the label. In other words, the purchase must consume 4 vitamins to receive the 1000 mg dose listed on the label. This is a form of misleading or false labeling.Desired Settlement: The company should agree to recall the erroneously-labeled vitamin packages and correct the label before resuming the sale of this product. The label should describe the contents as "250 mg" rather than "1000 mg."

Business

Response:

Dear Sir or Madam,The company strives for consumer satisfaction and appreciates the opportunity to review and respond to consumer concerns. The Ester-C Gummies 1000mg label states the per serving amount and also states 4 per day. It is not the company's intention to be deceptive. Consumers are invited to contact us through the website or phone to discuss further to their satisfaction. The company takes matters of this nature seriously so we hope to keep consumer goodwill. Thank you.Sincerely,Maria T. S[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company's response explains that the "label states the per serving amount" (which is 250 mg), but the company's response fails to note that this information (i.e., the disclosure that each vitamin contains only 250 mg rather than 1000 mg) is provided in small print on the back of the label. The front of the label (which is the portion of the label seen on store shelves and the *only* portion of the label displayed on websites such as [redacted]) contains the following wording in large print in the center of the label: "1000 mg Gummies" ... wording that clearly suggests that the product contains 1000 mg Gummy vitamins, which is not true. The company's response also includes the sentence "It is not the company's intention to be deceptive." Although the company may not "intend" to be deceptive in its labeling and advertising, it is very clear that the label on this product *is* very deceptive and should be changed to state "250 mg Gummies" rather than "1000 mg Gummies" to accurately describe the contents of the container. There is absolutely no reason for the label to state "1000 mg Gummies" simply because a consumer could eat 4 of the vitamins to obtain 1000 gm.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir or Madam,In response to the consumer's rejection, this suggestion is being provided to the company for review. The company takes consumer feedback seriously and wants to ensure consumers have confidence in our products and do not feel they are being deceived. It is appreciated we have the continued opportunity to address consumer concerns. Thank you.Sincerely,Maria T. S[redacted]Senior Paralegal[redacted]

Consumer

Response:

I received the request from the Revdex.com (dated 7/**/15) asking me to "Kindly respond to the firm's response." I believe that the Revdex.com is asking me to respond to the firm's message dated 7/**/15. On 7/**/15 the firm provided this response: "In response to the consumer's rejection, this suggestion is being provided to the company for review. The company takes consumer feedback seriously and wants to ensure consumers have confidence in our products and do not feel they are being deceived. It is appreciated we have the continued opportunity to address consumer concerns. Thank you."In reply to the firm's 7/**/15 response: I am rejecting this 7/**/15 response if the firm sent this response with the hope that you close the complaint at this time. The firm has not yet provided a satisfactory resolution or response to my original complaint . Instead, the firm's 7/**/15 reply explains that the firm is continuing to review and consider my complaint and will reply in the future. Therefore I am rejecting the firm's response for now, but will wait for the firm to provide updated information (and a substantive response). For this reason the complaint should remain active and should not be closed while we wait for the firm to provide additional information (after it completes its additional internal review as explained in the firm's 7/**/15 reply). Thank you for keeping this complaint open while we await the firm's full response.

Review: bought the priobiotic in liquid form like I always do.this batch was ineffectiveDesired Settlement: refund of $8.10 or replacement

Business

Response:

As for the attached complaint below with [redacted], the consumer was issued a refund and is satisfied. Please let me know if there is anything else required in that regard.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear,

I placed a order on [redacted] on 11/28/2013 .

My order number is [redacted] and total $29.13 .

This order shipped on 12/**/2013 as website record .

I received bank billing after one month . The billing show two $29.13 purchase records .

It is to say that when I placed order they charge me one time , when the items shiped they charge me twice .

I contacted customer service . They always told me it's pre-authorize even not check their system .Desired Settlement: I desire they refund me $29.13 and a apology . Thanks .

Business

Response:

Dear Sir or Madam,

Review: According the website,

when you sign up Auto delivery service, "Get the Best Price available at the time your order is shipped"

Instead of charging " Best Price". Puritan has been charged per bottle which is almost 30% higher than the best price available at the time of order.

use my recently order on Feb * 2016 for example:

The current promotion ( till March *) is buy 2 get 3 free

item number 4904 (Lutein 20mg) is 5 for $26.38, that is $5.276 per bottle, but I had been charged $10.99 per bottle.

Item number 1946 (Silymarin Milk Thistle) is 5 for $33.58, that is $6.716 per bottle, but I had been charged $9.33 per bottle.

After I discovered the wrong billing, I called the customer service to question the " best price available " . at first the agent said " best price available" is whatever the best price at that time. after I told the agent my order , they immediately changed the tone "it is charged per bottle" not applied to "auto delivery". I believe it is completely fault advertising and wrongful business practice to cheat on customers. After long agruement, they final gave me refund of $88.60 for my order of $ 256.50. 10% discount ($27.39) to another order( Oct,2015) of $273.84. since I do not have the booklet for October 2015, so I can not figure out how much I had been overcharged by Puritan.

I also have 2 other orders back in 2014 which I even do not keep the invoices. I believe the same practice was apply to all my old orders.

I believe I am not the only one who sign up Auto-Delivery service. and probably many people other have not pay attention is the detailed billing statement and become victims of Pruitan's wrongful billing practice.

proper refund will be nice for all my orders in the past. But the main thing is investigation of Pruitan's wrongful billing practice to thousands customers.

Best regards,

[redacted]Desired Settlement: proper refund based on the " best price available" which should including the promotion price.

Business

Response:

Dear Sir or Madam, Thank you for allowing Puritan's Pride, Inc. the opportunity to review this complaint and respond. According to our Puritan's Pride Consumer Affairs team, this has been addressed. This promotion is based on a 3 to 1 pricing - in other words, we take the regular price and divide it by 3. Each time the consumer has contacted us, this was explained and a refund was offered as a sign of good faith. The consumer has been removed from this automatic delivery program. I hope this resolves this matter. It is Puritans Pride's mission to provide quality products and service. We hope this consumer continues to enjoy our products. Sincerely, [redacted]Senior Paralegal

Review: I bought 12 bottles of Double Strength Coated Omega-3 Fish Oil 1200 mg (90 Softgels) on Jan **, 2014. receipt # [redacted]

When I received them the next week, all fish oils are going to expire on Aug 2014. Given the fact that I eat two softgels per day, I cannot fish them before Aug 2014. I contacted the customer service in April, about this issue, but no one replied my concern.Desired Settlement: I would like them to refund the money. Because I cannot finish these fish oils before expiration date. I hope the seller understand that fish oil has expiration date and what they delivered to me are the ones that almost expire...

Business

Response:

Dear Sir or Madam - Thank you for bringing this matter to our attention. Customer satisfaction is important to this organization. I have reviewed this consumer's complaint with the Consumer Affairs Department who has confirmed the customer's satisfaction with a refund. Thank you for allowing us the opportunity to resolve this matter to the consumer's satisfaction.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned a number of products I was not pleased with ( totaling nearly 100 dollars) along with a note and have not been refunded nor notified in any way since the item was received by PP 2 months ago. This is appalling business conduct. Their policy clearly stated that they offer 100 percent refund if consumer is not satisfied. We called to inquire about the policy and employee of PP assured us we would receive refund within a few weeks of receiving items. I also paid 11 dollars for the return of items out of my own pocket.Desired Settlement: A full refund or I'll be filing a complaint with the state of NY and the FCC Bureau of Consumer Protection. It's absurd for a company that's been around for ages to be treating a customer like this. My parents bought from this company for decades without incident.

Consumer

Response:

At this time, I have not been contacted by NBTY, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I returned a product I ordered in error and they said I must call them to credit my credit card. I explained I'm hard of hearing and they could just credit my next order. And I have ordered more product since that communication. Now they just ignore me even though I've sent them 2 e-mails within their website. Ref. Customer #[redacted]. Case Number is [redacted] and Case Number is [redacted] <- never heard back on these 2 case numbers.Desired Settlement: If they REALLY can't do this other than a phone call, they NEED to be considerate for handicap folks and believe me, hard of hearing IS A HANDICAP. I really don't care HOW they credit me back, but it seems it WOULD have been so easy to adjust my most recent order #[redacted]? Thank you for your HELP, [redacted]

Business

Response:

Dear Sir or Madam,

Review: I placed order on 12/**/14. To date (1/*/2015)I have not received my order. Called 12/**/14--unable to get a CSR.Called three times 12/**/14--first CSR did want to assist. 2nd CSR gave different stories why package or shipping e-mail not received--advised CSR address on website was not what I put in, is incorrect and should not be used. Gave correct billing and shipping address.--she transferred me to [redacted] and hung up.3rd CSR--when I ask for supervisor put me on hold and never came back.Received e-mail 11/** saying package was shipped to the wrong address.Desired Settlement: Replacement of products at quoted price.Overnight shipping.

Business

Response:

Dear [redacted]:I have reviewed this complaint and gathered information from our Consumer Affairs Department. I am happy to say the consumer was offered a replacement and a refund of $2.97. The consumer was satisfied with the prompt response and handling of this matter. Thank you for allowing [redacted]. an opportunity to resolve this matter. Consumer satisfaction is important and delivery quality products and service is our mission. Sincerely,[redacted]Paralegal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] from Puritan called me immediately. She was very polite and was prepared to resolve the situation. I have been a customer of the company for over 10 years and I am glad I can continue to do business with Puritan.

Sincerely,