Liz CFFOct [redacted] ** [redacted] Greetings from Cheapflightsfares.comAs per our telephonic conversation, Please be informed that the total ticket cost of $for the flights booked by [redacted] was put on a Credit to be used for a future reservation on agreement from the customer, as in Valid stillWe can refund $to the customer in a check that can be sent to an address confirmedKindly confirm the Address where the customer would like to receive the checkIf required, we can send a check to your Address, for you to provide it to the customerPlease feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Extn***
This company overcharged my family $for tickets from LAX to orlando for a disney world trip When I found out that the cost of the tickets through [redacted] was $lower than what I paid to Cheap Flights Fairs they could not justify or itemize why I paid them so much more After many hours of working through supervisors they eventaully send me a money order as a refund for $So if you keep pressure on them and call out their high prices you can get a refund, you just need to work for it Please do your research on any company you decide to give money to
I Cheap Flightsfares id="docs-internal-guid-d7eee388-8568-a816-7a58-ddc957640639">Dear [redacted] , We apologize for the inconvenience caused and regret the fact this was not sorted in timeWe understand that you are not a happy customer for us at this time, However we would really love to serve you in near futureWe had a in adequate sources to follow such complaints which led us to avoid one of yours as wellWe again apologize for the service which was rendered, Because of that we are willing to refund the Booking amount of $to you ( [redacted] ***) on his billing address mentioned below On a telephonic conversation today ( [redacted] ***) agreed to accept a refund check for the amount of $to be sent to him through a post within the next hours Address: [redacted] Phone number - [redacted] Hope that will sort the grievance you have with our business Thank You Regards Complaints I Cheap Flights Fares LLC For CHEAP FLIGHTS FARES LLL
Thank you for your responseOur complaint has been resolvedThe company refunded us our money AFTER we told them we reported them to the Revdex.com.Thank you for your prompt attention to this matter.Sincerely, [redacted] ***
Hi, We called and spoke to the customerWe informed him that we would refund the amount and we were not the Airlinethe customer agreedBelow is the email sent to the customer confirming the refund: --------------------------------------------------------------------------------...⇄ Dear Mr***, Greetings from Cheapflightsfares.com As per our telephonic conversation, This is to confirm that we have initiated the refund of $from our endThe refund amount would be credited to the original mode of payment in 10-working daysI apologize for all the inconvenience and Incorrect information given to youYour Patience is appreciatedWish you a pleasant day!! Please feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C [redacted] Manager - Cheap Flights Fares LLC ExtnEmail: [email protected]
I am very impressed with the attention to detail that the agency provided for this trip Travel to Australia was great, and my daughter and I had no clue what to expect From the moment we arrived at the the airport in australia to returning to leave, we had a wonderful time
Hi, We checked the complete booking details and the call recordsWe informed the customer today that we would provide him with the refund for $ we are in contact with the customer and would have the complaint resolved at the earliest there was a voice mail left earlier today to the customer for him to call us back, with an email sent requesting the same.(email copy belowLiz CFF 5:AM (minutes ago) tojimmay125, Dear Mr [redacted] Greetings from Cheapflightsfares.com I tried to contact you on your phone and left a message on your Voice Mail boxThis is in regards to a Revdex.com complaint received against the Booking Reservation - [redacted] We contacted you to have the issue resolved at the earliestPlease call me back on the below mentioned Contact details or reply to this email and we would sure assist you at our bestI apologize for all the inconvenience caused to you and assure you a quick resolution to the delayed complaint Wish you a pleasant dayPlease feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C [redacted] Managers - Cheap Flights Fares LLC ExtnEmail: [email protected]
Liz CFF6:PM to me, [redacted] Dear Ms [redacted] and Mr***,Greetings From Cheapflightsfares.comPlease be informed that we have offered the customer a resolution to have the complaint resolved at the earliest, However, they have asked for NO contact from our end and confirmed to consider to have the complaint resolved from their end.Kindly reveiw the customer's email and confirm the status of the complaints filed for the below mentioned complaint Numbers for Revdex.com and AG respectively.Revdex.com complaint Number - [redacted] ; Customer Name - Ms [redacted] ***Attorney General Complaint Number - [redacted] ; Customer Name - [redacted] .Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected] Tue, Feb 2, at 4:AM, [redacted] wrote:MsC***:Thank you for reaching out to us about the issue that we experienced with your companyYes, we were extremely dissatisfied with the experience and service, if you can even imply that we received any "service'" from your businessFortunately, that DOT imposes the mandatory 24-hour cancellation policy for flights booked, otherwise I am not sure that this issue would have been resolved with the 100% refund of our money as promptly as it was refundedYou mentioned that the singular agent was terminated from servicesThere were two of your employees who honestly should be removed from providing "service" to any of your potential customers as named in the complaint which we filedWe found both of the agents that we spoke with to be highly deceptive, and to be either withholding information about the company when inquired about, as well as to providing inaccurate/deceptive information about the fares which we thought we purchasedI understand that no employer, or manager would appreciate employees misrepresenting their organization, nor would they appreciate those employees acting in the manner in which your employees involved in this case behavedWe are glad to hear that you reacting to what happened to us in this case after we filed complaints with both the Attorney General and the Revdex.comI would recommend that you take a preventative action position on this incident and take the opportunity to train all of your current and future customer service representative staff so that your company does not receive any additional complaintsNo one wants to deal with issues like this - especially the consumer - and the behavior and statements fro your employees simply give the feeling that they have told to grow revenues through deceptive practice and that is 100% not acceptable on any type of social or ethical level.At this point in time, you can consider this case closed and we wish no further contact from your companyPlease do not contact Brian or myself upon receipt of this communication.Thank you, [redacted] and [redacted] On Mon, Feb 1, at 3:PM, Liz CFF wrote:Dear Ms [redacted] and MrS [redacted] ,Greetings from Cheapflightsfares.comI have been trying to contact you, in regards to your complaints filed with the Attorney General and Revdex.com Cleveland, Over the phone number mentioned against the complaints and left Messages on your Voice Mails.I apologize for the inconvenience caused to you and understand the level of your dissatisfaction with the services you received from usAs soon as we received the Complaint from the Attorney General in January, The agent responsible for the Ill practice was Terminated from servicesPlease be informed that we too do not appreciate and accept any Misrepresentation or Representation of our organizationI understand that the promised seats should have been provided to you and Apologize for the incorrect information the agent gave and over-charged you for the service he was unable to deliver.Kindly reply to this email or Call me back on the number mentioned Below for us to expedite the process of resolving this complaintPlease feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected]
Dear Msmeans,
Greetings from Cheapflightsfares.com
Please be advised that we had initiated a Refund of $from our end on July to the original mode of paymentThe customer would receive the Refund amount to her card within 7-working daysBelow is the Refund
Confirmation Email the customer that I had sent to the customer along with the refund screenshot:---------------------------------------------------------------------...⇄ />
Refund Confirmation - ***
Dear Ms***,
Greeting from Cheapflightsfares.com
Please be advised that as per our conversation, we have initiated the refund of $from our end to your Amex CardBelow is the Refund confirmation received from Amex:
The refund amount on the above Screenshot shows as $The Break up of this amount is as below:
$refunded on July 16(Yesterday)
$refunded on July 17(Today)
Unfortunately, We would not be able to refund the rest of the amount of $192.91, which is the Cost incurred to get the Tickets issued and Charged for your reservationYour Understanding is much appreciated
We apologise for all the inconvenience caused to you and your husbandPlease note that your flight reservation would stay as it is to travel out tomorrowPlease carry a copy of the E - Ticket Confirmation email sent to you yesterday and you would be able to Chefor your flights.
Wish you a pleasant dayPlease feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C***
Manager - Cheap Flights Fares LLC
ExtnEmail: [email protected] --------------------------------------------------------------------------------...⇄ />
The customers reply is as below: --------------------------------------------------------------------------------...⇄ />
*** ***
Jul (days ago)
tome
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time
The customer accepted the Refund amount and replied with her acceptanceI have forwarded you her email as well which confirms she would get her complaint closed as soon as she receives her refund amount
Kindly validate the complaint
Regards,
Liz C***
Cheap Flights Fares LLC
*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time
*** *** *** *** *** *** ***
He confirmed the purchase for the tickets, and he explained that the consumer was not able to fly via Canada due to her visa complication Without a visa, she could not fly the original route plan The company advised
they offered the consumer a refund, or gave her the option to fly via (wire) Europe; Mr*** advised the consumer's visa issue would not be a problem and that the consumer could fly this alternate route, however it would cost an additional $ The company advised that they did not force the consumer to fly this alternate route, and that they willingly paid the additional dollars to fly the alternate route
Hi,
We are in conversation with the customer and would respond with a confirmed solution in a short while
Mean while, The customer's card has not been charged as he had requested us to charge the card today, March 18,
Liz CFFMar 15to me Dear Ms***,Greetings from Cheapflightsfares.comPlease be informed that we contacted the customer, *** * ***, today, in regards to the Complaint filed with the BB for the Complaint Number - ***. Mr*** had requested
a refund and we initiated the Refund on March We informed him that the refund had been initiated then and he must have already received the amount, credited to the original mode of payment. Mr*** confirmed he would speak to his Bank and check for the Refund.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***SupervisorExtn2050Email: [email protected]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the response they have provided is completely inaccurate We confirmed with the airline that the flights were booked as regular economy from the onset they were never booked as premium economy In fact, the agent at Cheapflightsfares admitted that they never booked premium economy when I pressed them about the airline Interestingly, there is an email from them that said we were bumped on the entire triphow would they have known that we were bumped on the return flight which was days after the outbound the only way they could have known that was if they knew that the entire trip was booked in coach class.
I have added a copy of our conversation log and exchange of emails they also lied about issuing a credit which hasn't been done to date
Regards,
*** ***
Hi,
One of our Supervisor's spoke to the customer and advised her that $80 was charged by the Airline and we do not have that amount. We agreed upon a refund $143 due to issued to the customer. We are in conversation with the customer for the refund to be initiated at the...
It was thanksgiving; of all time to have an emergency but that is how life works! We had a family member call at 7:00pm to inform us that my mother’s sister had passed away unexpectedly and she needed the first flight out! I google search [redacted]’s service number and I chose the number the searched gave me and dialed out fast. I got a live representative immediately; but to my surprise everything started of wrong once I got this Rep. on the phone.
They were very testy; and not polite for being a customer service rep from [redacted] (I should have known after he answered the phone that she wasn’t who he said he was from.) frustrated with him and his lack of customer service. I ended my call because I’ve arrived to the [redacted] service counter only to find out that the man I had been on the phone for over and hours wasn’t a Rep. from [redacted] at all and was a servicer of “cheap-flights-fares.com”.
I couldn’t believe how stressed I was, and that this man would take advantage of me in my hour of need. I was so enraged with what was brought to light. Luckily the staff at the [redacted] counter sold me the ticket I was attempting to purchase originally for the real price offer on their website which the Rep. of Cheap Flights Fares was cheating me out of! I have no kind words for the that company put me and my family through during such a stressful ordeal; and I hope this prevents them to hurting or misrepresenting themselves any more.
We checked the complete booking details and the call records. We informed the customer today that we would provide him with the refund for $372.00.
we are in contact with the customer and would have the complaint resolved at the...
earliest.
there was a voice mail left earlier today to the customer for him to call us back, with an email sent requesting the same.(email copy below.
Liz CFF<[email protected]>
5:31 AM (9 minutes ago)
tojimmay125,
Dear Mr. [redacted]
Greetings from Cheapflightsfares.com
I tried to contact you on your phone and left a message on your Voice Mail box.
This is in regards to a Revdex.com complaint received against the Booking Reservation - [redacted]. We contacted you to have the issue resolved at the earliest.
Please call me back on the below mentioned Contact details or reply to this email and we would sure assist you at our best.
I apologize for all the inconvenience caused to you and assure you a quick resolution to the delayed complaint.
Wish you a pleasant day.
Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559
Regards,Liz C[redacted]
Managers - Cheap Flights Fares LLC
Extn. 2050
Email: [email protected]
Liz CFF6:35 PM to me, [redacted] Dear Ms. [redacted] and Mr. [redacted],Greetings From Cheapflightsfares.comPlease be informed that we have offered the customer a resolution to have the complaint resolved at the earliest, However, they have asked for NO contact from our...
end and confirmed to consider to have the complaint resolved from their end.Kindly reveiw the customer's email and confirm the status of the complaints filed for the below mentioned complaint Numbers for Revdex.com and AG respectively.Revdex.com complaint Number - [redacted]; Customer Name - Ms. [redacted]Attorney General Complaint Number - [redacted]; Customer Name - [redacted].Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights Fares LLCExtn. 2050Email: [email protected] Tue, Feb 2, 2016 at 4:49 AM, [redacted] <[redacted].c.[redacted]@gmail.com> wrote:Ms. C[redacted]:Thank you for reaching out to us about the issue that we experienced with your company. Yes, we were extremely dissatisfied with the experience and service, if you can even imply that we received any "service'" from your business. Fortunately, that DOT imposes the mandatory 24-hour cancellation policy for flights booked, otherwise I am not sure that this issue would have been resolved with the 100% refund of our money as promptly as it was refunded. You mentioned that the singular agent was terminated from services. There were two of your employees who honestly should be removed from providing "service" to any of your potential customers as named in the complaint which we filed. We found both of the agents that we spoke with to be highly deceptive, and to be either withholding information about the company when inquired about, as well as to providing inaccurate/deceptive information about the fares which we thought we purchased. I understand that no employer, or manager would appreciate employees misrepresenting their organization, nor would they appreciate those employees acting in the manner in which your employees involved in this case behaved. We are glad to hear that you reacting to what happened to us in this case after we filed complaints with both the Attorney General and the Revdex.com. I would recommend that you take a preventative action position on this incident and take the opportunity to train all of your current and future customer service representative staff so that your company does not receive any additional complaints. No one wants to deal with issues like this - especially the consumer - and the behavior and statements fro your employees simply give the feeling that they have told to grow revenues through deceptive practice and that is 100% not acceptable on any type of social or ethical level.At this point in time, you can consider this case closed and we wish no further contact from your company. Please do not contact Brian or myself upon receipt of this communication.Thank you,[redacted] and [redacted]On Mon, Feb 1, 2016 at 3:55 PM, Liz CFF <[email protected]> wrote:Dear Ms. [redacted] and Mr. S[redacted],Greetings from Cheapflightsfares.comI have been trying to contact you, in regards to your complaints filed with the Attorney General and Revdex.com Cleveland, Over the phone number mentioned against the complaints and left Messages on your Voice Mails.I apologize for the inconvenience caused to you and understand the level of your dissatisfaction with the services you received from us. As soon as we received the Complaint from the Attorney General in January, The agent responsible for the Ill practice was Terminated from services. Please be informed that we too do not appreciate and accept any Misrepresentation or False Representation of our organization. I understand that the promised seats should have been provided to you and Apologize for the incorrect information the agent gave and over-charged you for the service he was unable to deliver.Kindly reply to this email or Call me back on the number mentioned Below for us to expedite the process of resolving this complaint. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights Fares LLCExtn. 2050Email: [email protected]
I called what was adverised as Frontier Airlines and they answered as that. After getting a ticket price charged to my card that I did not book and told them I did not want the reservation, they billed my card anyway. You try to call and get a run around with all foreign people that act like they don't know you. I want my refund before you are turned over to the FBI for fraud investigations.
Liz CFFOct [redacted] ** [redacted] Greetings from Cheapflightsfares.comAs per our telephonic conversation, Please be informed that the total ticket cost of $for the flights booked by [redacted] was put on a Credit to be used for a future reservation on agreement from the customer, as in Valid stillWe can refund $to the customer in a check that can be sent to an address confirmedKindly confirm the Address where the customer would like to receive the checkIf required, we can send a check to your Address, for you to provide it to the customerPlease feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Extn***
This company overcharged my family $for tickets from LAX to orlando for a disney world trip When I found out that the cost of the tickets through [redacted] was $lower than what I paid to Cheap Flights Fairs they could not justify or itemize why I paid them so much more After many hours of working through supervisors they eventaully send me a money order as a refund for $So if you keep pressure on them and call out their high prices you can get a refund, you just need to work for it Please do your research on any company you decide to give money to
I Cheap Flightsfares id="docs-internal-guid-d7eee388-8568-a816-7a58-ddc957640639">Dear [redacted] , We apologize for the inconvenience caused and regret the fact this was not sorted in timeWe understand that you are not a happy customer for us at this time, However we would really love to serve you in near futureWe had a in adequate sources to follow such complaints which led us to avoid one of yours as wellWe again apologize for the service which was rendered, Because of that we are willing to refund the Booking amount of $to you ( [redacted] ***) on his billing address mentioned below On a telephonic conversation today ( [redacted] ***) agreed to accept a refund check for the amount of $to be sent to him through a post within the next hours Address: [redacted] Phone number - [redacted] Hope that will sort the grievance you have with our business Thank You Regards Complaints I Cheap Flights Fares LLC For CHEAP FLIGHTS FARES LLL
Thank you for your responseOur complaint has been resolvedThe company refunded us our money AFTER we told them we reported them to the Revdex.com.Thank you for your prompt attention to this matter.Sincerely, [redacted] ***
Hi, We called and spoke to the customerWe informed him that we would refund the amount and we were not the Airlinethe customer agreedBelow is the email sent to the customer confirming the refund: --------------------------------------------------------------------------------...⇄ Dear Mr***, Greetings from Cheapflightsfares.com As per our telephonic conversation, This is to confirm that we have initiated the refund of $from our endThe refund amount would be credited to the original mode of payment in 10-working daysI apologize for all the inconvenience and Incorrect information given to youYour Patience is appreciatedWish you a pleasant day!! Please feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C [redacted] Manager - Cheap Flights Fares LLC ExtnEmail: [email protected]
I am very impressed with the attention to detail that the agency provided for this trip Travel to Australia was great, and my daughter and I had no clue what to expect From the moment we arrived at the the airport in australia to returning to leave, we had a wonderful time
Hi, We checked the complete booking details and the call recordsWe informed the customer today that we would provide him with the refund for $ we are in contact with the customer and would have the complaint resolved at the earliest there was a voice mail left earlier today to the customer for him to call us back, with an email sent requesting the same.(email copy belowLiz CFF 5:AM (minutes ago) tojimmay125, Dear Mr [redacted] Greetings from Cheapflightsfares.com I tried to contact you on your phone and left a message on your Voice Mail boxThis is in regards to a Revdex.com complaint received against the Booking Reservation - [redacted] We contacted you to have the issue resolved at the earliestPlease call me back on the below mentioned Contact details or reply to this email and we would sure assist you at our bestI apologize for all the inconvenience caused to you and assure you a quick resolution to the delayed complaint Wish you a pleasant dayPlease feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C [redacted] Managers - Cheap Flights Fares LLC ExtnEmail: [email protected]
Liz CFF6:PM to me, [redacted] Dear Ms [redacted] and Mr***,Greetings From Cheapflightsfares.comPlease be informed that we have offered the customer a resolution to have the complaint resolved at the earliest, However, they have asked for NO contact from our end and confirmed to consider to have the complaint resolved from their end.Kindly reveiw the customer's email and confirm the status of the complaints filed for the below mentioned complaint Numbers for Revdex.com and AG respectively.Revdex.com complaint Number - [redacted] ; Customer Name - Ms [redacted] ***Attorney General Complaint Number - [redacted] ; Customer Name - [redacted] .Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected] Tue, Feb 2, at 4:AM, [redacted] wrote:MsC***:Thank you for reaching out to us about the issue that we experienced with your companyYes, we were extremely dissatisfied with the experience and service, if you can even imply that we received any "service'" from your businessFortunately, that DOT imposes the mandatory 24-hour cancellation policy for flights booked, otherwise I am not sure that this issue would have been resolved with the 100% refund of our money as promptly as it was refundedYou mentioned that the singular agent was terminated from servicesThere were two of your employees who honestly should be removed from providing "service" to any of your potential customers as named in the complaint which we filedWe found both of the agents that we spoke with to be highly deceptive, and to be either withholding information about the company when inquired about, as well as to providing inaccurate/deceptive information about the fares which we thought we purchasedI understand that no employer, or manager would appreciate employees misrepresenting their organization, nor would they appreciate those employees acting in the manner in which your employees involved in this case behavedWe are glad to hear that you reacting to what happened to us in this case after we filed complaints with both the Attorney General and the Revdex.comI would recommend that you take a preventative action position on this incident and take the opportunity to train all of your current and future customer service representative staff so that your company does not receive any additional complaintsNo one wants to deal with issues like this - especially the consumer - and the behavior and statements fro your employees simply give the feeling that they have told to grow revenues through deceptive practice and that is 100% not acceptable on any type of social or ethical level.At this point in time, you can consider this case closed and we wish no further contact from your companyPlease do not contact Brian or myself upon receipt of this communication.Thank you, [redacted] and [redacted] On Mon, Feb 1, at 3:PM, Liz CFF wrote:Dear Ms [redacted] and MrS [redacted] ,Greetings from Cheapflightsfares.comI have been trying to contact you, in regards to your complaints filed with the Attorney General and Revdex.com Cleveland, Over the phone number mentioned against the complaints and left Messages on your Voice Mails.I apologize for the inconvenience caused to you and understand the level of your dissatisfaction with the services you received from usAs soon as we received the Complaint from the Attorney General in January, The agent responsible for the Ill practice was Terminated from servicesPlease be informed that we too do not appreciate and accept any Misrepresentation or Representation of our organizationI understand that the promised seats should have been provided to you and Apologize for the incorrect information the agent gave and over-charged you for the service he was unable to deliver.Kindly reply to this email or Call me back on the number mentioned Below for us to expedite the process of resolving this complaintPlease feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected]
Great travel experienceCheap tickets & great customer service
Dear Msmeans,
Greetings from Cheapflightsfares.com
Please be advised that we had initiated a Refund of $from our end on July to the original mode of paymentThe customer would receive the Refund amount to her card within 7-working daysBelow is the Refund
Confirmation Email the customer that I had sent to the customer along with the refund screenshot:---------------------------------------------------------------------...⇄ /> Refund Confirmation - ***
Dear Ms***,
Greeting from Cheapflightsfares.com
Please be advised that as per our conversation, we have initiated the refund of $from our end to your Amex CardBelow is the Refund confirmation received from Amex:
The refund amount on the above Screenshot shows as $The Break up of this amount is as below:
$refunded on July 16(Yesterday)
$refunded on July 17(Today)
Unfortunately, We would not be able to refund the rest of the amount of $192.91, which is the Cost incurred to get the Tickets issued and Charged for your reservationYour Understanding is much appreciated
We apologise for all the inconvenience caused to you and your husbandPlease note that your flight reservation would stay as it is to travel out tomorrowPlease carry a copy of the E - Ticket Confirmation email sent to you yesterday and you would be able to Chefor your flights.
Wish you a pleasant dayPlease feel free to reply to this email or contact to us for any further assistance at 877-400-Regards,Liz C***
Manager - Cheap Flights Fares LLC
ExtnEmail: [email protected]
--------------------------------------------------------------------------------...⇄ /> The customers reply is as below:
--------------------------------------------------------------------------------...⇄ /> *** ***
Jul (days ago)
tome
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time
The customer accepted the Refund amount and replied with her acceptanceI have forwarded you her email as well which confirms she would get her complaint closed as soon as she receives her refund amount
Kindly validate the complaint
Regards,
Liz C***
Cheap Flights Fares LLC
*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time*** ***
Jul (days ago)
to me
Thank you for help and understanding a situation. I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the accountThank you and feel free to email me at any time
*** *** *** *** *** *** ***
He confirmed the purchase for the tickets, and he explained that the consumer was not able to fly via Canada due to her visa complication Without a visa, she could not fly the original route plan The company advised
they offered the consumer a refund, or gave her the option to fly via (wire) Europe; Mr*** advised the consumer's visa issue would not be a problem and that the consumer could fly this alternate route, however it would cost an additional $ The company advised that they did not force the consumer to fly this alternate route, and that they willingly paid the additional dollars to fly the alternate route
Hi,
We are in conversation with the customer and would respond with a confirmed solution in a short while
Mean while, The customer's card has not been charged as he had requested us to charge the card today, March 18,
The trip was perfect, and working with this agent and this US travel company was also very enjoyableI would recommend this to many of my friends
Liz CFFMar 15to me Dear Ms***,Greetings from Cheapflightsfares.comPlease be informed that we contacted the customer, *** * ***, today, in regards to the Complaint filed with the BB for the Complaint Number - ***. Mr*** had requested
a refund and we initiated the Refund on March We informed him that the refund had been initiated then and he must have already received the amount, credited to the original mode of payment. Mr*** confirmed he would speak to his Bank and check for the Refund.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***SupervisorExtn2050Email: [email protected]
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the response they have provided is completely inaccurate We confirmed with the airline that the flights were booked as regular economy from the onset they were never booked as premium economy In fact, the agent at Cheapflightsfares admitted that they never booked premium economy when I pressed them about the airline Interestingly, there is an email from them that said we were bumped on the entire triphow would they have known that we were bumped on the return flight which was days after the outbound the only way they could have known that was if they knew that the entire trip was booked in coach class.
I have added a copy of our conversation log and exchange of emails they also lied about issuing a credit which hasn't been done to date
Regards,
*** ***
Hi,
One of our Supervisor's spoke to the customer and advised her that $80 was charged by the Airline and we do not have that amount. We agreed upon a refund $143 due to issued to the customer. We are in conversation with the customer for the refund to be initiated at the...
earliest.
Regards,
Liz C[redacted]
It was thanksgiving; of all time to have an emergency but that is how life works! We had a family member call at 7:00pm to inform us that my mother’s sister had passed away unexpectedly and she needed the first flight out! I google search [redacted]’s service number and I chose the number the searched gave me and dialed out fast. I got a live representative immediately; but to my surprise everything started of wrong once I got this Rep. on the phone.
They were very testy; and not polite for being a customer service rep from [redacted] (I should have known after he answered the phone that she wasn’t who he said he was from.) frustrated with him and his lack of customer service. I ended my call because I’ve arrived to the [redacted] service counter only to find out that the man I had been on the phone for over and hours wasn’t a Rep. from [redacted] at all and was a servicer of “cheap-flights-fares.com”.
I couldn’t believe how stressed I was, and that this man would take advantage of me in my hour of need. I was so enraged with what was brought to light. Luckily the staff at the [redacted] counter sold me the ticket I was attempting to purchase originally for the real price offer on their website which the Rep. of Cheap Flights Fares was cheating me out of! I have no kind words for the that company put me and my family through during such a stressful ordeal; and I hope this prevents them to hurting or misrepresenting themselves any more.
Hi,
We checked the complete booking details and the call records. We informed the customer today that we would provide him with the refund for $372.00.
we are in contact with the customer and would have the complaint resolved at the...
earliest.
there was a voice mail left earlier today to the customer for him to call us back, with an email sent requesting the same.(email copy below.
Liz CFF<[email protected]>
5:31 AM (9 minutes ago)
tojimmay125,
Dear Mr. [redacted]
Greetings from Cheapflightsfares.com
I tried to contact you on your phone and left a message on your Voice Mail box.
This is in regards to a Revdex.com complaint received against the Booking Reservation - [redacted]. We contacted you to have the issue resolved at the earliest.
Please call me back on the below mentioned Contact details or reply to this email and we would sure assist you at our best.
I apologize for all the inconvenience caused to you and assure you a quick resolution to the delayed complaint.
Wish you a pleasant day.
Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559
Regards,Liz C[redacted]
Managers - Cheap Flights Fares LLC
Extn. 2050
Email: [email protected]
Liz CFF6:35 PM to me, [redacted] Dear Ms. [redacted] and Mr. [redacted],Greetings From Cheapflightsfares.comPlease be informed that we have offered the customer a resolution to have the complaint resolved at the earliest, However, they have asked for NO contact from our...
end and confirmed to consider to have the complaint resolved from their end.Kindly reveiw the customer's email and confirm the status of the complaints filed for the below mentioned complaint Numbers for Revdex.com and AG respectively.Revdex.com complaint Number - [redacted]; Customer Name - Ms. [redacted]Attorney General Complaint Number - [redacted]; Customer Name - [redacted].Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights Fares LLCExtn. 2050Email: [email protected] Tue, Feb 2, 2016 at 4:49 AM, [redacted] <[redacted].c.[redacted]@gmail.com> wrote:Ms. C[redacted]:Thank you for reaching out to us about the issue that we experienced with your company. Yes, we were extremely dissatisfied with the experience and service, if you can even imply that we received any "service'" from your business. Fortunately, that DOT imposes the mandatory 24-hour cancellation policy for flights booked, otherwise I am not sure that this issue would have been resolved with the 100% refund of our money as promptly as it was refunded. You mentioned that the singular agent was terminated from services. There were two of your employees who honestly should be removed from providing "service" to any of your potential customers as named in the complaint which we filed. We found both of the agents that we spoke with to be highly deceptive, and to be either withholding information about the company when inquired about, as well as to providing inaccurate/deceptive information about the fares which we thought we purchased. I understand that no employer, or manager would appreciate employees misrepresenting their organization, nor would they appreciate those employees acting in the manner in which your employees involved in this case behaved. We are glad to hear that you reacting to what happened to us in this case after we filed complaints with both the Attorney General and the Revdex.com. I would recommend that you take a preventative action position on this incident and take the opportunity to train all of your current and future customer service representative staff so that your company does not receive any additional complaints. No one wants to deal with issues like this - especially the consumer - and the behavior and statements fro your employees simply give the feeling that they have told to grow revenues through deceptive practice and that is 100% not acceptable on any type of social or ethical level.At this point in time, you can consider this case closed and we wish no further contact from your company. Please do not contact Brian or myself upon receipt of this communication.Thank you,[redacted] and [redacted]On Mon, Feb 1, 2016 at 3:55 PM, Liz CFF <[email protected]> wrote:Dear Ms. [redacted] and Mr. S[redacted],Greetings from Cheapflightsfares.comI have been trying to contact you, in regards to your complaints filed with the Attorney General and Revdex.com Cleveland, Over the phone number mentioned against the complaints and left Messages on your Voice Mails.I apologize for the inconvenience caused to you and understand the level of your dissatisfaction with the services you received from us. As soon as we received the Complaint from the Attorney General in January, The agent responsible for the Ill practice was Terminated from services. Please be informed that we too do not appreciate and accept any Misrepresentation or False Representation of our organization. I understand that the promised seats should have been provided to you and Apologize for the incorrect information the agent gave and over-charged you for the service he was unable to deliver.Kindly reply to this email or Call me back on the number mentioned Below for us to expedite the process of resolving this complaint. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights Fares LLCExtn. 2050Email: [email protected]
I called what was adverised as Frontier Airlines and they answered as that. After getting a ticket price charged to my card that I did not book and told them I did not want the reservation, they billed my card anyway. You try to call and get a run around with all foreign people that act like they don't know you. I want my refund before you are turned over to the FBI for fraud investigations.