Liz CFFOct 5 [redacted]
[redacted]Greetings from Cheapflightsfares.comAs per our telephonic conversation, Please be informed that the total ticket cost of $1935.96 for the flights booked by [redacted] was put on a Credit to be used for a future...
reservation on agreement from the customer, as in Valid still. We can refund $773.01 to the customer in a check that can be sent to an address confirmed. Kindly confirm the Address where the customer would like to receive the check. If required, we can send a check to your Address, for you to provide it to the customer. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Extn. [redacted]
This business is scam...collected money for a flight booked through Delta,a change was requested through Delta reservation, and an Indian Delta reservation employee connected me to this company to collect payment.Ticket was purchased through Delta on line,return flight change requestesd after four hours was supposed to be done by Delta reservation but an employee connected to scam hard working people like me connected me to this company to collect $450.00. ..Per Delta a change within 24 hrs. Should have no charge..and this company has no business collecting money on tockets purchased through Delta...Friends BEWARE....this company is fraudulent. ..they run their business scamming hardworking people!!!!
Hi,
Please note that we have rebooked the customer to travel on 2nd June from [redacted] to [redacted] and return on 13 June from [redacted] to [redacted]. the customer paid an extra amount of $1390.86 as the Fare difference for the flights for June were available for higher fare....
The customer paid the amount and was booked on a Confirmation Number - [redacted]. The ticket numbers are [redacted] and [redacted]. We have sent the E - Ticket Confirmation to the customer today with the confirmed tickets.
Kindly review the complaint and update.
Regards,
Cheap Flights Fares LLC
Hi,
We called and spoke to the customer. We informed him that we would refund the amount and we were not the Airline. the customer agreed.
Below is the email sent to the customer confirming the...
refund: --------------------------------------------------------------------------------...⇄ />
Dear Mr. [redacted],
Greetings from Cheapflightsfares.com
As per our telephonic conversation, This is to confirm that we have initiated the refund of $500 from our end. The refund amount would be credited to the original mode of payment in 10-14 working days.
I apologize for all the inconvenience and Incorrect information given to you.
Your Patience is appreciated.
Wish you a pleasant day!!
Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559
Regards,Liz C[redacted]
Manager - Cheap Flights Fares LLC
Extn. 2050
Email: [email protected]
color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); -webkit-text-stroke-width: 0px;">Thank you for your response. Our complaint has been resolved. The company refunded us our money AFTER we told them we reported them to the Revdex.com.Thank you for your prompt attention to this matter.Sincerely,[redacted]
Hi,
Please be advised that we been in conversation with the customer for all this time. The customer has not provided you with the complete conversation details to put us down and to give you an impression that we are not assisting him.
I have attached the complete Conversation details within this email with our conversation with the customer, and the legitimacy of the email can also be checked with Google. I would request you to review the complaint as the customer seems to be providing you misleading information.
You would be able to check how the customer has been pressurizing us by asking for a refund of inappropriate amount and asking us to pay for the ticket amount for a travel he has already made.
Regards,
CFF
This company overcharged my family $1500 for tickets from LAX to orlando for a disney world trip. When I found out that the cost of the tickets through [redacted] was $1500 lower than what I paid to Cheap Flights Fairs they could not justify or itemize why I paid them so much more. After many hours of working through supervisors they eventaully send me a money order as a refund for $1050.
So if you keep pressure on them and call out their high prices you can get a refund, you just need to work for it. Please do your research on any company you decide to give money to.
From: [redacted]Date: Mon, Nov 2, 2015 at 4:45 PMSubject: Re: In Reference to Complaint Number - [redacted]To: [redacted]Dear [redacted],Greetings from Cheapflightsfares.comPlease be informed that I spoke to...
[redacted] today. He confirmed he would want to keep the reservation as it is but asked for a refund of $458.70, which he was charged for making changes to his reservation.As per his decision, we have kept the reservation active and are processing a refund through Account Credit of $458.70 to his Check-in Account. Also, understanding that the customer had faced an inconvenience due to incorrect information given by one of our associates, we have offered him a $50 refund as a compensation Fee. The customer seemed happy to receive the refund amount of $508.70, which would be credited to his Check-in Account in 5-7 business days.He informed that he would get back to you to review the complaint filed.Kindly update the status of the complaint once reviewed.Please feel free to reply to this email or contact to us for any further assistance at 877-[redacted]Regards,Liz C[redacted]SupervisorExtn. [redacted]
I Cheap Flightsfares
id="docs-internal-guid-d7eee388-8568-a816-7a58-ddc957640639">Dear [redacted],
We apologize for the inconvenience caused and regret the fact this was not sorted in time. We understand that you are not a happy customer for us at this time, However we would really love to serve you in near future. We had a in adequate sources to follow such complaints which led us to avoid one of yours as well. We again apologize for the service which was rendered, Because of that we are willing to refund the Booking amount of $491.20 to you ([redacted]) on his billing address mentioned below.
On a telephonic conversation today ([redacted]) agreed to accept a refund check for the amount of $491.20 to be sent to him through a normal post within the next 24 hours.
Address: [redacted]
Phone number - [redacted]
Hope that will sort the grievance you have with our business
Thank You
Regards
Complaints I Cheap Flights Fares LLC
For CHEAP FLIGHTS FARES LLL
I am very impressed with the attention to detail that the agency provided for this trip. Travel to Australia was great, and my daughter and I had no clue what to expect. From the moment we arrived at the the airport in australia to returning to leave, we had a wonderful time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will consider the issue resolved only once the refund has been completed. Once that happens I will gladly consider it resolved.
Sincerely
[redacted]
Liz CFFAttachments1:12 PM [redacted]
[redacted],Greetings from Cheapflightsfares.com.Please be advised that [redacted], customer with the Complaint Number - [redacted], has received the amounts of ticket already. Please find attached the emails we...
received from out consolidators for the charge backs the customer had filed in June and August, where he filed a dispute for $1688.30 in June and more than $5000 in August.[redacted] made a reservation with us in November, 2014 for his travel in June, 2015. This reservation was a Multi-City Reservation, with his first stop in [redacted] and his second stop in [redacted]. He flew with his family on his flights going out of [redacted] to [redacted] and on to [redacted]. But did not return on this reservation from [redacted] to [redacted]. The below ticket Image confirms his travel going out till [redacted] on this Flight:
[redacted] [redacted] ** [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] **
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted] * **
[redacted] [redacted]
[redacted] **
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]The reservation for [redacted] is a Partially Used reservation, and the customer is claiming a refund of the complete ticket amount. Kindly check the attachments confirming the disputes [redacted] had filed. The customer has already received those amounts disputed in the past months. Also, Please be informed that It is an absorption for us to process those refunds as [redacted] had disputed his ticket amount which he used for his flights going out.Kindly review the complaint and respond.Please feel free to reply to this email or contact to us for any further assistance at 877-[redacted]Regards,Liz C[redacted]Supervisor[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business is dishonest in their handling of everything. We arrived at the airport and to our surprise found that the premium economy seats that we had purchased were actually regular economy seats. Now they are saying that because we flew on the first leg of our flight, we are not entitled to a refund. They actually have sent me three emails recently claiming they have refunded my credit card but in fact they have not. They advised my credit card company that the tickets are not refundable. The dishonesty in the original booking and the dishonesty and lack of integrity in handling this matter is driving me to further pursue this matter with the attorney generals office and the legal system. All consumers should be aware of the dishonest dealings of this company.
Regards,
[redacted]
My trip to Spain and Portugal was just splendid made so by the fabulous and caring guidance by my agent at this travel company.
Liz CFFOct 5 [redacted]
[redacted]Greetings from Cheapflightsfares.comAs per our telephonic conversation, Please be informed that the total ticket cost of $1935.96 for the flights booked by [redacted] was put on a Credit to be used for a future...
reservation on agreement from the customer, as in Valid still. We can refund $773.01 to the customer in a check that can be sent to an address confirmed. Kindly confirm the Address where the customer would like to receive the check. If required, we can send a check to your Address, for you to provide it to the customer. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Extn. [redacted]
This business is scam...collected money for a flight booked through Delta,a change was requested through Delta reservation, and an Indian Delta reservation employee connected me to this company to collect payment.Ticket was purchased through Delta on line,return flight change requestesd after four hours was supposed to be done by Delta reservation but an employee connected to scam hard working people like me connected me to this company to collect $450.00. ..Per Delta a change within 24 hrs. Should have no charge..and this company has no business collecting money on tockets purchased through Delta...Friends BEWARE....this company is fraudulent. ..they run their business scamming hardworking people!!!!
Hi,
Please note that we have rebooked the customer to travel on 2nd June from [redacted] to [redacted] and return on 13 June from [redacted] to [redacted]. the customer paid an extra amount of $1390.86 as the Fare difference for the flights for June were available for higher fare....
The customer paid the amount and was booked on a Confirmation Number - [redacted]. The ticket numbers are [redacted] and [redacted]. We have sent the E - Ticket Confirmation to the customer today with the confirmed tickets.
Kindly review the complaint and update.
Regards,
Cheap Flights Fares LLC
Hi,
We called and spoke to the customer. We informed him that we would refund the amount and we were not the Airline. the customer agreed.
Below is the email sent to the customer confirming the...
refund:
--------------------------------------------------------------------------------...⇄ /> Dear Mr. [redacted],
Greetings from Cheapflightsfares.com
As per our telephonic conversation, This is to confirm that we have initiated the refund of $500 from our end. The refund amount would be credited to the original mode of payment in 10-14 working days.
I apologize for all the inconvenience and Incorrect information given to you.
Your Patience is appreciated.
Wish you a pleasant day!!
Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559
Regards,Liz C[redacted]
Manager - Cheap Flights Fares LLC
Extn. 2050
Email: [email protected]
color: rgb(34, 34, 34); text-transform: none; text-indent: 0px; letter-spacing: normal; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); -webkit-text-stroke-width: 0px;">Thank you for your response. Our complaint has been resolved. The company refunded us our money AFTER we told them we reported them to the Revdex.com.Thank you for your prompt attention to this matter.Sincerely,[redacted]
Hi,
Please be advised that we been in conversation with the customer for all this time. The customer has not provided you with the complete conversation details to put us down and to give you an impression that we are not assisting him.
I have attached the complete Conversation details within this email with our conversation with the customer, and the legitimacy of the email can also be checked with Google. I would request you to review the complaint as the customer seems to be providing you misleading information.
You would be able to check how the customer has been pressurizing us by asking for a refund of inappropriate amount and asking us to pay for the ticket amount for a travel he has already made.
Regards,
CFF
This company overcharged my family $1500 for tickets from LAX to orlando for a disney world trip. When I found out that the cost of the tickets through [redacted] was $1500 lower than what I paid to Cheap Flights Fairs they could not justify or itemize why I paid them so much more. After many hours of working through supervisors they eventaully send me a money order as a refund for $1050.
So if you keep pressure on them and call out their high prices you can get a refund, you just need to work for it. Please do your research on any company you decide to give money to.
From: [redacted]Date: Mon, Nov 2, 2015 at 4:45 PMSubject: Re: In Reference to Complaint Number - [redacted]To: [redacted]Dear [redacted],Greetings from Cheapflightsfares.comPlease be informed that I spoke to...
[redacted] today. He confirmed he would want to keep the reservation as it is but asked for a refund of $458.70, which he was charged for making changes to his reservation.As per his decision, we have kept the reservation active and are processing a refund through Account Credit of $458.70 to his Check-in Account. Also, understanding that the customer had faced an inconvenience due to incorrect information given by one of our associates, we have offered him a $50 refund as a compensation Fee. The customer seemed happy to receive the refund amount of $508.70, which would be credited to his Check-in Account in 5-7 business days.He informed that he would get back to you to review the complaint filed.Kindly update the status of the complaint once reviewed.Please feel free to reply to this email or contact to us for any further assistance at 877-[redacted]Regards,Liz C[redacted]SupervisorExtn. [redacted]
I Cheap Flightsfares
id="docs-internal-guid-d7eee388-8568-a816-7a58-ddc957640639">Dear [redacted],
We apologize for the inconvenience caused and regret the fact this was not sorted in time. We understand that you are not a happy customer for us at this time, However we would really love to serve you in near future. We had a in adequate sources to follow such complaints which led us to avoid one of yours as well. We again apologize for the service which was rendered, Because of that we are willing to refund the Booking amount of $491.20 to you ([redacted]) on his billing address mentioned below.
On a telephonic conversation today ([redacted]) agreed to accept a refund check for the amount of $491.20 to be sent to him through a normal post within the next 24 hours.
Address: [redacted]
Phone number - [redacted]
Hope that will sort the grievance you have with our business
Thank You
Regards
Complaints I Cheap Flights Fares LLC
For CHEAP FLIGHTS FARES LLL
I am very impressed with the attention to detail that the agency provided for this trip. Travel to Australia was great, and my daughter and I had no clue what to expect. From the moment we arrived at the the airport in australia to returning to leave, we had a wonderful time
Fair Price and Great customer service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will consider the issue resolved only once the refund has been completed. Once that happens I will gladly consider it resolved.
Sincerely
[redacted]
Liz CFFAttachments1:12 PM [redacted]
[redacted],Greetings from Cheapflightsfares.com.Please be advised that [redacted], customer with the Complaint Number - [redacted], has received the amounts of ticket already. Please find attached the emails we...
received from out consolidators for the charge backs the customer had filed in June and August, where he filed a dispute for $1688.30 in June and more than $5000 in August.[redacted] made a reservation with us in November, 2014 for his travel in June, 2015. This reservation was a Multi-City Reservation, with his first stop in [redacted] and his second stop in [redacted]. He flew with his family on his flights going out of [redacted] to [redacted] and on to [redacted]. But did not return on this reservation from [redacted] to [redacted]. The below ticket Image confirms his travel going out till [redacted] on this Flight:
[redacted] [redacted] ** [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] **
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted] * **
[redacted] [redacted]
[redacted] **
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]The reservation for [redacted] is a Partially Used reservation, and the customer is claiming a refund of the complete ticket amount. Kindly check the attachments confirming the disputes [redacted] had filed. The customer has already received those amounts disputed in the past months. Also, Please be informed that It is an absorption for us to process those refunds as [redacted] had disputed his ticket amount which he used for his flights going out.Kindly review the complaint and respond.Please feel free to reply to this email or contact to us for any further assistance at 877-[redacted]Regards,Liz C[redacted]Supervisor[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business is dishonest in their handling of everything. We arrived at the airport and to our surprise found that the premium economy seats that we had purchased were actually regular economy seats. Now they are saying that because we flew on the first leg of our flight, we are not entitled to a refund. They actually have sent me three emails recently claiming they have refunded my credit card but in fact they have not. They advised my credit card company that the tickets are not refundable. The dishonesty in the original booking and the dishonesty and lack of integrity in handling this matter is driving me to further pursue this matter with the attorney generals office and the legal system. All consumers should be aware of the dishonest dealings of this company.
Regards,
[redacted]