Nease & Son

On 7/26, Michelle came to our [redacted] She and the [redacted] , called the bank together The bank requested a handwritten letter from us indicating that we have no claim to Michelle's funds Nick, the [redacted] , sent that in on Michelle's behalf that same day We have not heard back from Michelle since 7/26, so we assumed that this had been resolved We have left a voicemail for Michelle this morning to follow-up

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Very quick to respond and correct the problem, to include a personal phone callThank you very much Regards, Aryn [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Our Area Manager attempted to email this customer last week and the message he received was "mailbox is full and not accepting messages at this time." We will continue to reach out to this customer to get this matter resolved

This concern has been forwarded to our area manager and we will provide you with an update once customer contact has been made

We have contacted the customer and reached a resolution that the customer indicated he was happy with

I have forwarded this concern to the [redacted] who will reach out to the customer and we will provide an update once customer contact has been made

I will forward this concern to our [redacted] and will provide an update once customer contact has been made

Our Area Manager has indicated that we will not be pursuing this customer for damages This case can be closed Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Thank you, but the remotr I received yesterday do not belong to beAs described, my remote has a no clip on the back as it had been broken offI would feel much more comfortable having my own remote that is programed to my homeThank you if need be please contact me again for discriptionThank youTo assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I will forward this to our [redacted] in that location and we will provide an update once customer contact has been made

The reason why I am rejecting the offer of Enterprise taking care of the balance of$ Is the company has inconvenience me enough I have been dealing with this issue since and it still isn't resolveThe company should be taking care of the balance and returning my deposit in the amount of $To accommodate me for this ongoing issue were it took to the middle of December to even get a responseAs told to me by management at the Downtown Milwaukee locationOnce I return the rental the deposit would be releaseIf that's what I was told that is what Enterprise should be offering the return of my deposit

This has been resolved There is no rental under Mr [redacted] name Once we determined who the actual renter was we were able to rectify the situation The phone numbers on file go to the renter, so we've emailed Mr [redacted] to let him know it has been taken care of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There has been no additional follow up on the part of the companyI've never filed one of these before so I don't know if I'm just supposed to keep rejecting the response to close this outI would like to clarify that although they did short me days from a previous contract I was in fact prorated correctly.Changing my rate without contacting me is what blindsided meI've rented from enterprise long term previously & it has always been my understanding that if you extend your contract the rate will remain the same from when you started renting the vehicleI personally feel like they were probably trying to squeeze a few extra dollars out of me Regards, Tarek ***

This is in response to complaint # [redacted] We will be taking care of the remaining balance of $for the customer Our Area Manager cannot reach the customer, as she is not answering her phone and the voicemail is full and won’t accept messages We are removing the balance and our Area Manager will email the customer to let her know Thank you Please respond to this email and let me know if there is anything else needed [redacted]

We have contacted the customer The customer is aware of the qualifications required for under He was confused because in the past he had gotten a free upgrade into a Fout of the locationWe set him up with a day rental out of this Wednesday and took care of hours for him so he would only be charged day.Customer seemed satisfied

Mr [redacted] has been refunded In addition, our Area Manager, [redacted] , left a message apologizing for the situation and also wanting to confirm that Mr [redacted] has seen the refund [redacted] also asked what we could do to make it up to the customer We have not yet heard back from the customer[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I work until at least 4:and I knew I would not be able to make it to Enterprise until Wednesday july I tried to call but no answer and phone does not leave an option to leave a messageI did speak with another manager of Enterprise and they are suggesting I go to the Baraboo branch and call my bank and have them speak to them personallyI told her that I have already done all thatAnd I told her that I did put the bank on speaker and the bank did verify that Enterprise did take funds from my card and told them that Enterprise needs to take the hold off my funds [redacted] that I spoke with on the phone said this has never happened beforeTherefore I think they do not know how to fix this properlyI just want my money back and its Enterprise that is not doing what they can to fix itIts alot of money to me and has set me back as far as paying some bills and being charged late fee's and other problems Regards, Michelle ***

I have forwarded this on to our airport [redacted] who will reach out to the customer and we will provide an update once customer contact has been made

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I took my car into Russ Darrow instructed by managerI was told by Manager on the original complaintI went to Russ Darrow on August 19,According to the service advisor [redacted] found the car pull to the left as in the complaintHe stated that he would need to do an alignment rotation the tires and find what tire that causing the WallerHe stated the cost would be $When [redacted] call to speak to the original manager on the complaint he was out with another cus***er, he spoke with Manager [redacted] and he refused to pay for the work I then ask to speak with [redacted] he stated the dealer are in to making moneyI told [redacted] that I was instructed to take my car into Russ Darrow by his managerHe told me that I would need to take the diagnosis to FirestoneI then made an appointment with Firestone on Brown Deer Road for Tuesday 25,I am here to get the car repairI will be in contact after work is doneThanksHi Just got through talking to the service adviser [redacted] at Firestone he stated the problem is Pulsation brake Pedal due to wrapped rotors [redacted] stated his boss was on the phone talking to Enterprise Manager about the problemI will continue to keep you informedThanks