Nebraska Furniture Mart

I have spent over[redacted]K on furniture over the past 9 months. My initial purchase was fine, it was competitive and they delivered in a somewhat timely fashion. My second purchase, the furniture that I wanted, had to be ordered, so I had to pay the price they quoted, as it was special ordered. It took 6 weeks to get here and when they delivered it and had scratched it all up, I had to wait an additional 4 weeks to get it replaced. They installed arms on chairs on the wrong side and didn't know how to install other items, even though I paid extra for white glove service. The final purchase, was again, a special order, so I had to pay the retail price and I went back to them, because I thought , surely, they couldn't get worse. They damaged *K worth of home office furniture, they scratched my offices doorways, the two guys they sent out, could not get my doors (that they removed) back on the hinges, so I had to step in and do it and finally, they punctured a hole in my stucco front entrance of my house, when they were trying to get the furniture in my house. Now they want me to deal with an insurance adjuster for the trucking company, because they contracted the delivery out! Yet, I didn't contract it out, I paid NFM, I did everything on my end , including installing my doors back. I would strongly recommend that you run not walk away from this store. I will gladly talk to anyone about why not to do business with this company. I gave them three chances and they are by far, the most unprofessionally run company, I have every dealt with. They refuse to give me the name of the store manager, the executive team or the CEO of the company. Please listen to my story and make your decisions based on your ability to handle someone destroying your home.

I was lied to by the sales person [redacted] at the [redacted] one he explained to us no interest for 18 months and we could pay whatever whenever no reg monthly payment.. That was a lie.. I started getting collection calls and did not understand the lady I spoke with told me they had many issues like that with opening told me to make two payments she would make my acct current not due til [redacted] and fix any credit injuries against me. I thought all was well I started getting collection calls again yesterday [redacted] well no one has record of my call and say I'm past due and can't seem to help me. Also I have not once received any bills from them to date the only time I see anything about charges is if I log onto my acct.

NFM truly deserves a negative rating!
We recently moved to Dallas area from another state and chose NFM to furnish our entire house. The Sales team promised high on delivery schedule and product quality, but none of them really is true!! Once they help you buy the furniture's, they totally disappear and are of no help. We were required to contact the customer service for every little issue regarding our delivery and the call to customer service would last for a long time trying to explain regarding the delivery delay or damaged item.
The initial delivery took almost 7-8 weeks and most of the products that finally got delivered were damaged and had to be sent back. The dilemma was that the damaged products took another 7-8 weeks to be replaced and the delivery teams most of the time were rude and did a clumsy job assembling the furniture's. Also, they are not considerate towards the house being new and also ruined few of our walls when trying to place the furniture.
One of our Bedroom side tables had to be replaced 4 times; as every time they sent a damaged product and the replacement would take another few weeks to arrive!!
We tried reaching one of the Sales Manager regarding the issues that we faced, but it was of no help.
Relocating to a new state and shopping at NFM was the worse experience and would not recommend this store to anyone.

My experience with Nebraska Furniture Mart was great! They have worked with me in ways no other company ever has. There are still humans behind the business here. I will be a loyal customer of theirs for the rest of my life. I ran into a pretty big snag when my fiance lost his job, and many years later this snag was really haunting our credit. Nebraska saved the day, by giving us another shot, and we are homeowners now because they care. I am so impressed with this company!

We were very thrilled to order 2 desks and a chair for our office however, we had no idea that we would never actually get the items. We ordered them [redacted], it is now [redacted] and for the last 4 days after 5 hours with customer no service we are still being told that it should be delievered today...oh did I mention minus the chair because they can not locate that so it will be [redacted] or so before we get that. From what I can tell, the furniture delievery is outsourced and NO ONE can talk to them so when and if it gets here is up to the "Special Truck". They do have nice furniture but it does no good if it is not in my office.....so beware if you do order something. If I do not get the desks by today, filling a complaint is my next step.

We went to [redacted] and [redacted] assisted us and we had the best experience ever. Never felt so comfortable buying a complete furniture living room set. He went above and beyond being honest about everything, pricing out all our variations and styles we were looking at and through all this explained step by step what he was doing ensuring we were getting the best deal. Never pressured us, gave us time to think everything over. Great friendly personality with amazing story and character. I'm in the customer service business and it's people like this that bring success around and the reason for great businesses. Additionally he sent a thank you card that was very touching! [redacted] is the best salesman!

Wow... Where do you start with this place? Great facility, showroom, and sales people. After the cash register, the greatness stops and the nightmare begins.

We ordered a table and were given a delivery date. That day came and went and no call no show by anyone from NFM. We call the next day and they forgot to tell us there was a manufacturer delay and that they weren't going to show...even though we waited all day for them. The next delivery date was approaching, and after no call to confirm the delivery, we called them. Reply: "Sorry sir. We forgot to call."

Whatever... They show up to deliver\setup the table and show up with no tools to put it together...but they made sure to charge the $69 delivery\setup charge.

After 3 weeks, our table falls apart. We schedule a pickup to return it. Customer service ASSURES us they will refund the table and take it away. They showed up today to do so, and wouldn't you guess it? No freaking tools to take it apart. It gets better, they ask where we want the "replacement table". What replacement table? We asked it be returned, not exchanged.

Nice...someone has a steady diet of lead based paint chips for breakfast.

Then I get a call this evening asking why I returned the replacement table. After beating my head against the wall for having to explain this a 3rd time, I asked to be transferred to customer service to verify I was going to actually be refunded. I was assured yet again that it was being refunded. We'll see...

I voiced my concerns to the customer service agent and asked her to go through all these issues "that are tracked on my order", and was told she couldn't give me those details. I guess it is against policy to confirm with a customer, that has already verified their account information, that they provide ridiculous service. I asked for a supervisor, and was assured they were aware of "the problems they've been having for months and they are working diligently to correct it."

You'd think after months being open, it would be corrected. In any case, my advise is to clear your house of all firearms\ropes\sharp objects before you buy anything there. Your family will thank me for helping to keep you around.

Happy to take your money, reluctant to provide product.

We ordered a bedroom suite on October 22, 2016 and paid payment in full. Nebraska Furniture informed us that the entire order will be delivered to our home on November 1, 2016. On October 27 Nebraska informed us that they only have the bed, box spring, mattress and the dresser with the mirror available and that they will ship the chest of Drawers and the two side tables on November 21. I called Nebraska Furniture and spoke to customer service, and explained to them that it is not acceptable and that I am very disappointed and frustrated with Nebraska's customer service who keeps on apologizing as if they are going to do something about Nebraska Furniture's broken promises and lies.
On November 1st, 2016, we received a bed and an incorrect mattress and box spring. The driver who delivered the furniture gave us the incorrect mattress and I mentioned it to him, he then checks the truck again and finds our Mattress. The driver also tried to deliver a Dresser which had a huge hole at the back of the dresser and the driver asked me whether I will accept it, I told him that I will not accept broken furniture. Nebraska Furniture called again to change the delivery date and they are not sure when they are going to deliver all of our furniture. We contacted the Manager who gave us the runaround saying that the vendor who was delivering the furniture to Nebraska Furniture missed the delivery date since they did not have the furniture ready. Now we have to wait 3 more weeks to get the rest of the furniture. This behavior is inacceptable.
I WILL NEVER SHOP THERE AGAIN! They are liars and are very rude sales people and uninformed delivery personal and customer service who do not know what's going on and these people don't care! Strongly not recommend this store!

I purchased a bedroom suit along with office furniture. The floor model was marked sold but was assured there were more in the warehouse. I was told what pieces would be available for delivery and the mirror and master chest was on back order, fine! Upon delivery they brought the master chest, but couldn't set it up because they needed a four-man crew. They brought be the scratched up floor model instead of the new one. They didn't have the slats to my bed so my mattresses are just housed on the floor. After complaints they attempted to fix the problem and they soon they would be able to deliver would be Thursday. We took of work expecting our slats and received the call saying they can't make it until the following Saturday. Well today is that Saturday on no slats again. I've spoke with customer svc. Asked for management, and asked to email the store in Texas' Director which I've yet to receive anything other than automated cookie cutter responses. I can't get passed the "I dunno's/ All I can do is make notes" Had I known this was their way of business practice I'd have taken my $**K elsewhere.

NFM failed to help us when our [redacted] dryer failed for the second time in quick succession. We have been left without the appliance for potentially three weeks whilst the parts are on back order. No compensation for laundry charges. No possibility of replacement. In fact, despite the repair company stating that the dryer will likely continue to fail as a more fundamental defect may exist. [redacted] (warranty sold from NFM) will not entertain replacement until the fourth repair is ordered. NFM sold us this warranty as the gold standard to protect us from product failure and did not emphasise the small print that allows [redacted] to repair over and over and then only at their discretion replace, not necessarily with a new machine but if they so wish, with a reconditioned one. NFM have washed their hands of responsibility and we as a family recommend strongly that you check their warranty terms scrupulously, lest you fall into the same trap that we have. Poor after sales. Long wait times on the phone. No interest unless selling you something. Poor, NFM. So very poor.

I love the store and the selection! I can honestly say that 95% of everything in my home and business if from NFM, but I have recently had horrible customer service. The flooring manager was extremely rude to me telling me I was going around her to get the best deal which is not the case. If she would do her job I wouldn't have to go around her. Shame on her for disrespecting the paying customer. Months ago I was told I would have same day delivery which I thought was great as it would take me two trips with my truck. The delivery company called me at 2:30 am to let me know they were on the way. I told them to take it back to the store and I would handle the following day. I called the following day and spoke with the manager who guaranteed me that this wouldn't happen again and he was very apologetic. I drove and picked up my items that day. He also told me the next time I need to purchase anything they would give me the absolute best price they could. This week we got a bid for flooring in the store, I then called and spoke with the flooring manager to have her get me the best deal she possibly could and her price was higher than the sales rep gave us the day before. I questioned her on this and she put the blame on me the paying customer for trying to go around her and the store to get the best deal. Well you are right I was trying to get the best deal just as your manager that called me to apologize and make things right guaranteed me would happen. Not only did they try delivering items to me at almost 3 in the morning, but they the flooring manager has the nerve to call me out and and blame me for expecting to get as the store manager promised me. Unfortunately I will not be doing business with them and will do everything in my power to make sure everyone I know spends their money elsewhere. We have plenty of locally owned places that would gladly take our business. You have lost a very loyal customer.