Neesee's Dresses LLC

Our very sincere apologies [redacted] , we are happy to help with sizing however we do offer Store Credit that never expires for all returnsAs stated in our return policy that is agreed upon when using our sitePlease let us know if we can help with anything else!

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Wow! I am very impressed with this response and their making it rightThank you so much! Regards, [redacted]

Hey [redacted] , We completely understand your frustrationsI have issued you a refund for the item you purchased and have also sent you the dress you requested in an email after the order was placed to you insteadWe hope this helps make it rightWe have not charged you for any dress and the cream lace one has been delivered to the billing address and the dress you would like is being shipped to the address you included in an email.Thanks again,~NeeSee's Dresses

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, ***

Hello, We responded to the customer immediately upon her emailing us that she received the incorrect shirtWe sent her a prepaid return label to use to send back the incorrect shirt and apoloized for the mistakeIt took her a few days to print off the label and send back the shirt, but once it arrived to us on March 9th we immediately issued her a refundThis customer was refunded a week agoI have attached a copy of the transaction showing that this was processed back on the 9thWe have answered the customer through email, have not ignored her, issued a full refund and apologized about the mistake many timesSincerely, Sara

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Hello, Thank you so much for shopping with us! I am showing we emailed on the 7th about the error on the orderWe didn't hear back after a week so we unfortunately had to cancel your orderI was unaware of the email sent to you saying the dresses could not be offered at the sale price again I have addressed this with the customer service representative who sent that emailI am very disappointed in her response and agree with you that is was a very unfair answerI have emailed you to make this right and have you choose two of the sale dresses! Thank you again for choosing to shop with us, we hope to mend our relationship

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to meWow! I am very impressed with this response and their making it rightThank you so much! Regards, [redacted]

Hey ***,
We completely understand your frustrationsI have issued you a refund for the item you purchased and have also sent you the dress you requested in an email after the order was placed to you insteadWe hope this helps make it rightWe have not charged you for any dress and the cream lace one has been delivered to the billing address and the dress you would like is being shipped to the address you included in an emailThanks again,
~NeeSee's Dresses

Complaint: ***
I am rejecting this response because:It is not trueThey never once responded to my may emails and they never once reached out to me UNTIL AFTER I filed the complaint with the Revdex.com
Regards,
*** ***

Hello,We responded to the customer immediately upon her emailing us that she received the incorrect shirtWe sent her a prepaid return label to use to send back the incorrect shirt and apoloized for the mistakeIt took her a few days to print off the label and send back the shirt, but once it
arrived to us on March 9th we immediately issued her a refundThis customer was refunded a week agoI have attached a copy of the transaction showing that this was processed back on the 9thWe have answered the customer through email, have not ignored her, issued a full refund and apologized about the mistake many times.Sincerely,Sara

I absolutely loved my dress that my husband got me for Christmas (the Rose Garden Button dress) it fit great and with the buttons down the front I could actually wear it and nurse my baby, which I Loved! On the tag it stated to wash the dress in cold water, so that's what I did as well as put my washer on the delicate setting and layed my dress out to dryI was very disappointed to find that my dress shrunk! And unevenly, the top flower layer is now about a inch shorter than the grey/cream underskirt?? now the dress is ruined which Is very upsettingIf this hadn't happened I would have gladly given the dress and company stars

Hello!
Thank you for shopping with us and we are so sorry for the troubles with your orderOn our "Shipping Info" page on our site we indicate that once orders are placed changes cannot be made, to make sure to double check all of the info before placing your orderOur warehouse ships out
orders very quickly, and because they are separate from our customer service dept., changes are not guaranteedI saw your order was placed right before a holiday, our employees were off through the holiday weekendIf an email was not answered within hours this would be whyWe are very sorry that this happened, but have sent you an email to help make it right for youWe are always happy to help and strive to ship orders fast as well as respond quickly to our customers, you are our first priority!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Wow! I am very impressed with this response and their making it rightThank you so much!
Regards,
*** ***

Hey ***, We completely understand your frustrationsI have issued you a refund for the item you purchased and have also sent you the dress you requested in an email after the order was placed to you insteadWe hope this helps make it rightWe have not charged you for any dress and the cream lace one has been delivered to the billing address and the dress you would like is being shipped to the address you included in an email.Thanks again,~NeeSee's Dresses

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to meWow! I am very impressed with this response and their making it rightThank you so much!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with usWe are so sorry that you were unaware of our return policyIt is clearly post on our website, we do offer store credit that never expires for all returns! Let us know if we can help with anything else!

Our very sincere apologies ***, we are happy to help with sizing however we do offer Store Credit that never expires for all returnsAs stated in our return policy that is agreed upon when using our sitePlease let us know if we can help with anything else!

Hello!Thank you for shopping with us and we are so sorry for the troubles with your orderOn our "Shipping Info" page on our site we indicate that once orders are placed changes cannot be made, to make sure to double check all of the info before placing your orderOur warehouse ships out orders
very quickly, and because they are separate from our customer service dept., changes are not guaranteedI saw your order was placed right before a holiday, our employees were off through the holiday weekendIf an email was not answered within hours this would be whyWe are very sorry that this happened, but have sent you an email to help make it right for youWe are always happy to help and strive to ship orders fast as well as respond quickly to our customers, you are our first priority!