11/10/2017@11: {mediator called consumer and left him phone number and hours, requesting he call to discuss}11/13/ (voice mail from consumer) Well, believe it or not, Tamko got on the bandwagon and got this taken care ofThey sent a representative from Missouri over here to Ohio to make the repairs It took me contacting the Revdex.com and the AG's offices in Missouri and Ohio to get this doneI wanted to wait awhile after the repairs before reporting anything and have some rains to make sure the repairs workedWe had some rain a few weeks ago and so far, so good I am all setThanks to the Revdex.com for helping
Initial Business Response / [redacted] (1000, 5, 2016/10/27) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X [redacted] Contact Email: [redacted] @tamko.com As explained to Mr [redacted] in TAMKO's October 7, letter, curling is not a manufacturing defect but a aging characteristic which is no cause for alarmHis shingles will continue to serve their intended purposeFurther, the limited warranty, which provides a remedy in the event of a manufacturing defect directly resulting in leaks, remains in full force and effectIf leaks develop and Mr [redacted] believes they are due to a manufacturing defect, he can contact TAMKO to file a claimMr [redacted] can refer to the courtesy copy of the applicable limited warranty which was sent with the October 7th letter for full detailsI hope this is helpful in explaining TAMKO's position Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the Tamko shingles begin curling in less than years, the product is not worth a ***It appears that Tamko would rather be "in the right" instead "doing the right thing"In the South, shingles do not curl up and don't stick down within yearsThe roof I had before my contractor put Tamko shingles on it NEVER looked this bad and that roof was years old!!! It's poor quality product and poor customer service!!!!! Final Consumer Response / [redacted] (4200, 13, 2016/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I am claiming that the early curling of my shingles is a manufacturers defectAdditionally, it is sad that your "limited warranty" only states liability in the event of leaks...the curling shingles could ultimately result in leaks but possibly not until the time limit for the warranty expiresWhat has happened to GOOD CUSTOMER SERVICE instead of PROFIT!!!! I can certainly see why there is a lawsuit against your company...the fact that other people have had the same issue as me and have had to join together to try to get any results is highly indicative of the type of company you are....your booklet passes off any issues as "time or ageing"Instead of falling back on a booklet, why doesn't your company DO something to make an extremely unhappy customer happy and finally get something positive said about your products!!!!!!! Final Business Response / [redacted] (4000, 11, 2016/11/09) */ Please refer to the 'How to Read Your Roof" booklet which was sent to you on October 7, for information on curlingAgain, your limited warranty is still in full force and effectI hope the booklet proves useful to you
Complaint: [redacted] I am rejecting this response because: the company is not following the printed warranty And Really, when a roof goes on your home, how many homeowners are 'standing by" to read the warranty The roofer puts the shingles up on the roof and throws the wrappers in a dumpster for somewhat easy cleanup TAMKO is not being REASONABLE! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com Installation of fiberglass/asphalt shingles during cooler months requires extra care to ensure acceptable appearance and function of the finished roofLower temperatures affect the ability of shingle sealant to activate and bond to adjacent shinglesShingles installed in cooler weather or on areas of the roof that do not receive direct sunlight may not seal fully until weather conditions are adequately warm enough to allow the sealant strip to activate and the shingles to lay flatTwo things must occur for the shingles to sealFirst, there must be contact between the sealant strip and adjacent shingles, which may not occur if the shingles are not laying flatSecond, the sealant must be activated by exposure of the shingle to the sun for a sufficient period of timeBecause numerous variables are involved (e.gshingle color, roof slope, exposure direction, air temperature, angle of the sun), the time required to fully seal is unique for each roofDust and other contaminants blown under shingles prior to sealant activation may accumulate on and around the sealant strip and may interfere with proper sealing of the shinglesThis is more likely to occur when shingles are installed in cooler conditions and experience longer times before sealingPlease see the applicable application instructions for the purchased shingles, available on every wrapper of the shingles or at tamko.com, for complete details related to installation during cooler months ALSO, please be advised that the applicable limited warranty states as follows: "Unless authorized in writing by TAMKO, any claim for Shingles that have been replaced or repaired prior to resolution of your claim by TAMKO may be denied." Please see TAMKO's limited warranty for complete details I would strongly recommend you advise your customer to leave the shingles on the roof for more months (into the summer) so the sealant will have a chance to activate and the shingles will have an opportunity to seal down as they are designedCall out Technical Services Department if you have any questions at XXX-XXX-XXXX Please be advised that this writing does not waive or alter the application instructions or the limited warrantyIt is also NOT authorizing you to replace your customer's roof on behalf of TAMKOTAMKO reserves all of its rights under the limited warranty and the lawCall me if you have any questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) the install was done mid summer when temperatures were in the lower to mid 90's with over night temperatures in the 60's plenty of warm days to seal the shinglesthe shingles just did not seal and with the winds we have got through the winter months have caused the shingles to rip offsomething has to be done to correct this.the home owner does not want to leave his roof like it isI will replace the shingles that have been ripped off but as for the shingles that are not sealed I will wait your months to see if they seal Final Business Response / [redacted] (4000, 9, 2016/03/18) */ Your original Revdex.com statement states the shingles were installed "last fall." The limited warranty (printed on each wrapper and available at tamko.com) state the process for the homeowner to file a claim for manufacturing defects directly resulting in leaksNothing stated herein or in the previous response from TAMKO alters the limited warranty or the application instructionsTAMKO reserves all of its rights, exclusions and defenses under the terms and conditions of the limited warranty and the law Final Consumer Response / [redacted] (2000, 11, 2016/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/09/15) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X [redacted] Contact Email: [redacted] @tamko.com TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty TAMKO settles claims according to the limited warranty which expressly excludes damage to the interior of the structure I hope this is helpful explaining TAMKO's position on this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I really do not believe Tamko can sale defective shingles and materials to consumers that causes damages to the roof and the interior structure of my home and not be liable for the damages.I will not stop until Tamko do the right thing and repair my ceilingsI will contact my local new channels here and have them come to my home and show how Tamko want to leave my ceilingsI wish you will just do the right thing Final Business Response / [redacted] (4000, 9, 2016/09/30) */ TAMKO administers limited warranty claims in accordance with the applicable limited warranty associated with the original purchase in an effort to treat all of its claimants uniformly and fairlyIf you review the limited warranty, I believe you will find your claim was administered according to the terms of your limited warranty which excludes coverage for interior damage Please be advised that TAMKO's offer of settlement is a good faith offer to settle a disputed claim and if the claim dose not settle, TAMKO reserves all of its rights under the limited warranty and the lawPlease contact me if you have any questions Final Consumer Response / [redacted] (4200, 11, 2016/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) looks like nothing else I can do, thanks Tamko for agreeing to repair my roofing, too bad I have to try and fix my ceilingI'm on fixed income and really can not afford to
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com TAMKO's limited warranty to its customers, as part of the original purchase of TAMKO shingles, provides a remedy in case of manufacturing defects which directly cause leaks and is printed on every package of TAMKO shingles so homeowners (and their contractor) can read the language of the limited warranty as they consider which brand of shingles to buy TAMKO strives to strictly abide by the terms and conditions of the limited warranty as it administers each claimMs [redacted] indicated to TAMKO that she began having problems on December 13, She filed a claim with TAMKO and sent in photographs of her roof and two shingle samplesThe photographs do not show any evidence of the alleged blistering or excessive granule loss but do show improper flashing and top nailing through the flashing around her vent stack which can certainly result in leaks Extra granules are used during the manufacture of shingles so some granule loss over time is not unusualThe shingle samples submitted do not show excessive granule loss but do show signs of scuffing (possibly from foot traffic during installation) Although TAMKO cannot respond as Ms [redacted] requested (since there does not appear to be a manufacturing defect in her photographs or shingle samples), her limited warranty still remains in full force and effect
Initial Business Response / [redacted] (1000, 5, 2017/04/29) */ Contact Name and Title: [redacted] , Attorney Contact Phone: [redacted] Contact Email: ***_ [redacted] @***.com TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty Along with other manufacturers of many differing products, TAMKO has limitations on the transferability of the limited warrantyIn part, TAMKO's limitation of the limited warranty is based on the fact that subsequent owners of a home and its shingles have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price prior to consummation of the sale based upon the home's structural condition, market conditions, and various other factorsSpecifically, a subsequent owner has the opportunity to inspect the roofing and take any issues into account as part of the negotiation of the price of the homeIt is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk(TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home based upon its structural condition and various other factors, including, but not limited to the condition of the roof.) Taking all these issues into account, TAMKO has chosen to provide a limited warranty that has limitations in its transferability to subsequent home ownersAnd that transferable condition is conspicuously printed on our package TAMKO does not sell a "fungus resistant shingle." Some of TAMKO's shingles include a limited cleaning provision in its limited warranty to clean off certain types of algae for the first years of the limited warranty's termHowever, TAMKO does not state or market that these shingles will actually resist the formation of fungus, algae or mold TAMKO tries to ensure fairness and uniformity in handling warranty claims and accordingly, TAMKO administers claims in accordance with the terms and conditions of the applicable limited warrantySince Mr [redacted] is not the original purchaser and the limited warranty was not properly transferred to him by the original purchaser, Mr [redacted] does not have a remedy available to him under the terms of the limited warrant Although, TAMKO will not respond as Mr [redacted] requested, I hope this is helpful in explaining TAMKO's position
Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ TAMKO has reached out to the consumer and will be speaking directly with the consumer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded to my request and are doing what I asked them to do
Contact Name and Title: [redacted] , Attorney Contact Phone: [redacted] Contact Email: ***_ [redacted] @tamko.com TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buyAlso, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process During a phone conversation with a TAMKO Warranty Services Representative, on June 22, 2017, [redacted] indicated the shingles were installed on the property in [redacted] and [redacted] then purchased the home in from the original ownerBased upon this information the ***'s provided it appears they are not the original purchaser of the shinglesFurther, TAMKO does not have any record of a transfer taking place In part, the limitation of the transferability of the limited warranty is based on the fact that subsequent owners of a home have the opportunity to inspect the home, and its component parts (including the roof), negotiate the purchase price, and make subjective adjustments to the price prior to consummation of the sale based upon the home's structural condition, market conditions, and various other factorsSpecifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the homeIt is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and riskTAMKO is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home based upon its structural condition and various other factors, including, but not limited to the condition of the roofTaking all these issues into account, TAMKO made a decision to provide a limited warranty that includes a limited transferability period for subsequent home owners I do hope this response is helpful in assisting you in understanding TAMKO's position
Initial Business Response / [redacted] (1000, 5, 2017/03/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @tamko.com I appreciate Mr [redacted] stating that he purchased the TAMKO shingles because of the 30-year limited warrantyPlease allow me to provide information about the limited warranty TAMKO provides to purchasers of TAMKO shingles, such as Mr [redacted] , as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners, (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buyAlso, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process The limited warranty applicable here has a Full Start Period of five (5) years from the date of installation wherein TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the end of the Full Start Period, TAMKO's limited warranty provides for maximum liability of replacement shingles (available by redeeming a certificate for shingles) prorated according to the total months of service (up to when the claim was filed) and the total remaining months of the term of the limited warranty Mr [redacted] 's shingles were installed on October 5, His initial notification date to TAMKO was January 23, and is therefore outside the Full Start PeriodHis shingles were in service for months, TAMKO offered to prorate the replacement shingles by 69% according to the formula in the limited warrantyThe proration takes into account that the shingles performed for a portion of the warranty term and provides compensation for the remaining term of the limited warrantyTherefore, TAMKO extended an offer to settle to Mr [redacted] consisting of i) a material certificate for squares of Heritage shingles and ii) a $check as payment for the cost of sending shingle sampleThis represents TAMKO's maximum liability under the limited warrantySee the attached settlement offer and limited warranty This offer is still available to Mr [redacted] The material certificate may be redeemed at his nearest TAMKO distributor until March 8, when the material certificate expiresComplete details on how to redeem the material certificate are stated on the face of the material certificate which was sent to Mr [redacted] on March 8, I hope this is helpful in explaining TAMKO's position with regard to TAMKO's limited warranty and Mr [redacted] 's settlement offer Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/03/29) */ see pdf Final Business Response / [redacted] (4000, 16, 2017/03/30) */ I appreciate Mr [redacted] stating that he understands TAMKO's limited warrantyTAMKO goes to great lengths to publish the limited warranty (on the wrapper of every shingle bundle, on the internet, on brochures, etc.) so customers who are comparing different shingle brands and their limited warranties can make an informed decision before making their shingle purchaseIn the event of a future claim, the limited warranty states the coverage, limitations and exclusions that govern the claimIn an attempt to provide uniform and fair treatment to all of its customers, TAMKO abides by the terms and conditions of the applicable limited warranty as it administers each claim so no one customer is treated differently than another customerI hope this explanation is helpful
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ It is TAMKO's understanding that Mr [redacted] has retained counsel regarding this matter so TAMKO will handle this matter with Mr [redacted] through his attorneyThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tamko's attorney responded that they gave us the warranty certificates, even though the roof is not leakingWe believe they did this due to the class action suit against them due to the faulty shinglesThe attorney stated that the certificates have a month expiration to quickly remedy the problemYet we can not hire a roofer to fix the problem within the months due to the local wind storm We still have shingles with manufacturing defects that are cracked and buckled We want Tamko to extend the warranty certificates for one more year so we can replace our roofRoofers in our area are unavailable until spring, Final Business Response / [redacted] (4000, 9, 2015/09/09) */ As stated earlier, Since Mr [redacted] has retained counsel in this matter, TAMKO's counsel has taken up Mr [redacted] 's claim with Mr [redacted] 's attorneyThank you Final Consumer Response / [redacted] (4200, 11, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tamko denied our request to our attorney, stating that since the roof is not leaking, it is not a warranty issueAgain, why did they issue warranty certificates in the first place other than the shingles are faulty and they know it They need to honor the certificates and reissue them with dates in September,
Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy The applicable limited warranty has a Full Start Period of seven (7) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof Mr [redacted] 's shingles were installed on July 20, He initiated her claim with TAMKO on January 22, The Full Start Period expired before his first contact with TAMKOFurther, he indicated that his roof was not leakingNevertheless, TAMKO made a good faith effort to resolve his claim by providing a material certificate for squares of Heritage Premium shingles in accordance with the limited warranty termsThe material certificate is prorated by 83% to take into account the months his shingles were in service during the limited warranty term TAMKO regrets that Mr [redacted] experienced issues with his roof and has made a good faith effort to resolve this claimTHIS GOOD FAITH OFFER IS STILL AVAIALBLE TO MR [redacted] ; HOWEVER, THE MATERIAL CERTIFICATE HAS AN EXPIRATION DATE OF MARCH 23, AND MUST BE REDEEMED ON OR BEFORE MARCH 23, instructions for redeeming the material certificate are found on the face of the material certificate Please do not hesitate to contact me if you have any questionsI hope this letter was helpful in assisting Mr [redacted] in understanding TAMKO's position Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This new roof I have to put on cost me $5,Yes I understand they prorated my shingles but after years my year roof should have lasted way longer then yearsI have had other houses with just standard shingles and were still good after years or moreI feel these shingles were defectiveJust sick about year premium shingles bad in yearsI also have heard of class action suits against Tamko premium shingles on the internetI am on fixed income and purchased these shingles to last my lifetimeBut failed after years $5,dollars is a big hit for meI would like for Tamko to stand behind there shinglesYes voucher does not make up for $for new roof replacement Final Consumer Response / [redacted] (4200, 13, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok like I said before year heritage shingles they last years only.placed on my new built homeAvg life for just regular shingles yearsYou have a defect in your shingles and you should be accountable for thatIt now cost me $5,for labor to replace my roof just after yearsTamko you should help a fixed income person and own up that you had a problem with these shinglesAsking for labor help costI know you voucher of squares but come on years and have horizontal deep cracks over % of the shingles Final Business Response / [redacted] (4000, 15, 2017/03/03) */ As stated in my previous response, TAMKO has properly administered Mr [redacted] 's claim under the terms of the limited warranty which TAMKO strives to uniformly apply to all claims to help ensure fairness and equalityOffering special concessions or additional remedies outside the terms of the limited warranty to Mr [redacted] would not be fair to others whose claims have been settled under the limited warrantyI hope this is helpful explaining TAMKO's position
Initial Business Response /* (1000, 9, 2016/02/19) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Thank you for notification of this claim from Ms***I have reviewed i) Ms***'s Revdex.com complaint; ii) Ms***'s
limited warranty claim file; and iii) the applicable limited warranty that was printed on every package of shingles purchased by Ms***The limited warranty is printed on every wrapper so it would be available for potential purchasers and/or their chosen contractor to read as they determined which brand of shingles to purchaseThe applicable limited warranty sets forth the remedy to Ms*** in the event of a manufacturing defect which directly caused leaks
After my review, it is clear that TAMKO properly administered the claim in accordance with the applicable limited warranty (which another copy was sent to Ms*** as a courtesy on January 28, 2016) and provided a material certificate as a showing of goodwill
Ms***'s request that TAMKO pay 100% of the cost of replacing her 11-year-old roof overlooks many pertinent parts of the limited warrantyAccording to Ms***, her shingles were installed on November 4, She noticed a possible issue with her roof in Her first notice to TAMKO was three years later on October 23,
The applicable limited warranty has a 5-year Full Start PeriodAt the time of Ms***'s notice to TAMKO, the Full Start Period had long expiredIn accordance with the applicable limited warranty, the remedy after the Full Start Period provides that TAMKO provide Ms*** a material certificate for new TAMKO shingles prorated by the months of service provided by her original shinglesThe proration takes into account that the shingles performed for a portion of the limited warranty term and provides compensation for the remaining term of the limited warrantyTherefore, on January 28, 2016, TAMKO sent a Material Certificate for Squares of Heritage shingles to Ms*** which she may redeem until January 28,
The limited warranty also requires the homeowner(s) to notify TAMKO within days of discovery of a problem with the shinglesMs*** waited years to notify TAMKOFurther, the limited warranty states no action can be brought against TAMKO under the limited warranty after one (1) year from the date of the discovery of the alleged problemI would invite Ms*** to read the limited warranty for complete details
Howeverthe good faith settlement offer made to Mrand Ms*** on January 28, is still available to them and the limited warranty remains in full force and effectHowever, please understand the settlement offer nor any previous correspondence by TAMKO is not an admission of any liability by TAMKO nor a waive TAMKO's rights under the limited warranty and the lawTAMKO reserves all of its rights and remedies should Mrand Ms*** decline TAMKO's good faith settlement offer
I hope this was helpful in explaining TAMKO's position regarding this claimIf you have any questions, please give me a call or an email
Initial Consumer Rebuttal /* (3000, 11, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So Tamko's year roof is expected by Tamko to last less than years? Why is it not advertised as such? It is expected that Tamko's year roof be faulty, dangerous and unusable in years? WOW! Tamko expects subcontractors to act as Tamko company representatives and/or attorneys?
When a roofer noticed a problem with the shingles, during inspection, we contacted Tamko immediatelyThe assertion that we were told that our shingles were defective three years ago is NOT trueIn FACT, it is Tamko who failed to notify its customers of its defective shinglesPlease see class action lawsuit: http://www.yourlawyer.com/topics/overview/tamko-architectural-shingles-class-act...⇄ continued selling their defective product long after learning their product is defectiveOne may not warranty a defective product, limited or otherwiseTamko can not produce a receipt where I purchased the shingles from Tamko as we purchased a new home, we did not build the home, did not purchase the shingles, and never saw their "warranty."
Tamko's offer is a portion of the roof, meaning we would have to pay full price for the remainder of the roof, effectively paying Tamko again for using their defective productWhen pressed on this Tamko offered cash @ $per square, so, if they are paying us for it they use their cost, if we are paying them for it we pay full priceThis is more than a warranty claim, Tamko has a class action lawsuit against them for this very defective producthttp://www.yourlawyer.com/topics/overview/tamko-architectural-shingles-cl...⇄ Tamko failed in its duty to notify customers of their large scale defective product failure leaving unsuspecting homeowners literally vulnerable to the elements
Tamko did not perform due diligence assuring its warranty delivered directly to the family who purchased the home to which the shingles are attached, denying the opportunity to review its warranty as part of the original sale
Additionally, according to Tamko's website, "warrantability of products and brands mentioned at this Website, they are provided for informational purposes onlyNo warranties are legal, binding or otherwise effective until transfer of sale and back by signed written documents."
Tamko's representative told me I had every opportunity to check out their warranty online, however their legal page specifically disclaims all expressed and implied warranties describing them as informational onlySo, which is it?
When we purchased our home my understanding was that the roof had a year warranty, Tamko claims In either instance, we were not provided Tamko's warranty, limited or otherwise, as Tamko now claims warranties are printed in or on boxes which new home owners are very unlikely to view as the boxes of shingles are provided to sub-contractors, not the owner
Tamko did not do its due diligence to assure that their "limited warranty" was provided to the purchasers hands; it's efforts apparently are more focused in sales pitches of quality, durability, lasting beauty and value as can be found currently on their website, thus, did not provide a "limited warrant," nor opportunity to review and compare its warranty when considering purchase, to us nor our builder as part of the original saleI want to be clear with regard to Tamko's "Limited warranty." When we purchased our home my understanding was that the roof had a year warranty, Tamko claims 30, however, in either instance we did not see nor sign and Tamko did not provide us personally with a warranty, limited or otherwise, as Tamko claims the warranties are printed in or on boxes of tiles which end up in the hands of subcontractsThat would be like saying your warranty for your vehicle engine is printed underneath the engineOdd that this important document would not be provided to the contractor and homeowner to be signed, dated and of utmost importance, reviewed! It is apparent to anyone who has spent a cursory amount of time at a construction site (and construction products are Tamko's business) that subcontractors do not take the time to gingerly read boxes and sheets of paper therein and spend half their day reading and preserving same; they are NOT on retainer, rather, they get the job done and move on to the next; they are not warranty managers, attorneys nor employees of Tamko
The week of February 11, Tamko sent a generic photocopy of a "limited warranty", not dated or signed by us or by Tamko (which says it is not to be photocopied) which states that it covers shingles sold on or after with a year "full start." When did the full start change from to years, as years is what is stated on Tamko's website,more than twice the time?
We had been aware of what Tamko claims is the "full start" period for a day when we first contacted Revdex.com, PERIODBinding us to an agreement that we knew nothing of, never agreed to, leading to many thousands of dollars of debt because of Tamko's defective product is imprudent and unfairHad we known the shingles Tamko sold are defective we would have initiated a claim years ago, and proration of any kind is an absurd notion with regard to defective products which obviously will not remove nor reinstall themselvesBut for Tamko's defective product, we would not be in need of a new roof and certainly not within 1/of the roofs expected lifespan
Furthermore, the pertinent warranty information is not conspicuous, in fact, it is difficult to read as the type is tiny, tiny, tinyVitally important information, in specific the full start period should be conspicuous, i.e.: heading of full start period in huge bold caps equal to or much greater in font size than the surrounding text, instead it is tiny tiny tiny
Perhaps it is worth noting that a billionaire who sells defective products can take a hit like replacing a defective roof but for unsuspecting middle class families, faced with replacing a roof years early, because it is and was defective from the start is devastating
Our claim is that that Tamko breached its duty, selling defective merchandise which is not fair value for money spent, the shingles are and were not merchantable for their particular purposeThe implication that the goods (shingles) were fit to be sold in the first place, (were tested for Tamko's stated durability), will do what they are supposed, are free from product defect(s), that there is nothing wrong with them and they will remain free from defects and durable for a lifespan is falseThe defective shingles did not perform for the expired warranty portion, as, being defective in the first place the performance is faulty in form and function from the day Tamko created themUnlike ordinary wear and tear, it is clear that quickly degrading defective shingles are unsafe, unusable and unsuitable from the start and when applied to the roof simply breakdown at an accelerated rate harming the roof rendering an unsafe, unsightly and an unfair monetary burden upon the homeowner which should have been avoidable with due diligence testing, i.e.: proper quality control testingI've heard from the company about the "limited warranty" that we were posthumously provided, a warranty that now has been extended twice the length to customers purchasing currently, as an excuse for the company to avoid paying for the replacement (materials and labor) of our roof that would not need replacing, would not be defective but for Tamko's defective productTamko's website claims to provide top-quality (not defective) products and excellent (not excuse ridden, hiding behind tiny tiny tiny font paperwork that we didn't receive) supportIn sum, Tamko may choose to try to avoid responsibility for its actions and/or inactions with regard to the damage its defective products have caused to our home, (hiding behind paperwork we've not seen until a day before contacting Revdex.com) with its defective poor-quality degrading shingles and the high cost of roof replacement, in our case about years before expected, thus treating us unfairlyOr if honesty, openness, people centeredness and fairness is its code of conduct, take responsibility for its mistake, replace our roof (labor and materials or appropriate cash to do same)
Final Business Response /* (4000, 13, 2016/03/02) */
Revdex.com Comment - The company contacted the Revdex.com and stated they stand by their first business response and have nothing else to add regarding this complaint
Final Consumer Response /* (4200, 21, 2016/03/16) */
I would like to take this opportunity to thank Revdex.com for this forumSecondly I would like thank Tamko's attorney *** ***, Associate General Counsel at TAMKO Building Products, Inc, for his initial response
My response is that we do NOT accept Tamko's small offer which would leave my family paying for the BULK OF, nearly all of the cost of roof replacement, ( a year early replacement due to Tamko's defective product) and hope that Tamko will reconsider and pay for the replacement of our roof, including all materials and laborFurther, I would like to request a copy of the results from the test of our shingles, including documentation as to whether the lab is in-house or third party working for Tamko, the test methods used to test our shingles, written documentation of the findings, as well as testing done prior to sale, and whether these tests are industry standard
I was contacted March 2, by Revdex.com with regard to Tamko's response to my complaint and asked to follow up with my position in regard to this responseThe response by one of Tamko's attorneys, *** ***, is that it stands by its initial response
My position is that I reject Tamko's proposed resolutionIt is the original small offer suggested before we contacted Revdex.com (60% of the shingles, HeritageTamko shingles the same brand/style as the defective shingles that are falling off our home and have lost so many granules that our once beautiful black landscaping is now a dingy grey)Tamko's "offer" amounts to further financial investment in Tamko's product, purchasing 40% of shingles at retail price, and all the other roofing materials required to replace our roof plus labor, the most expensive element of roof replacementOnce Tamko's retail markup on matching shingles our family would have to purchase is factored, Tamko's responsibility would likely be a wash and our family will be out in excess of $10,due to no fault of our ownThe early deterioration of Tamko's defective product is exclusively the reason we must replace our roof nearly twenty years prior to its advertised durationTamko has had ample notice of the deficiencies of Heritage shingles for many years and has been routinely notified by customers (i.e.: Class action(s), complaints, warranty claims, Revdex.com, etc.) that its shingles are/were defective and not functioning as advertised and warrantedBecause the defects in Tamko's Heritage shingles are not detectable until manifestation, and since they are placed on our roof where they can obviously be difficult to view, defects are difficult to detectDespite due diligence we were not reasonably able to discover that Tamko's shingles were/are defective and unreliable until our roof was inspected by a roofing professionalTamko had a duty to disclose that its shingles were/are defective, unreliable, and inherently flawed in their design and/or manufacture and fail within its expected period of use, resulting in significant damages and eventually catastrophic failureHowever, Tamko did not disclose such and did not recall defective products, inform customers nor send any documentation, much less offer roof replacement even though the only reason for nearly twenty year early replacement is its defective product
When we purchased our home we knew only of Tamko's representations/marketing materials, i.ereliable, durable and defect free for thirty years, fifty yearsTamko's customer service claims its shingles came with a Limited Warranty printed on the inside or outside of its boxes, however, according to the Lumber company where the shingles were purchased there is no box and the shingles arrive on flatbeds in palletsWe did not receive a copy of the warranty, Tamko did not contact us when they found defects in Heritage shingles nor did they contact the company where are shingles were purchasedWhen we learned there was no recall and Tamko did not and has not sent a representative to our home to access the damage nor to warn us of potential harmAS SOON AS WE LEARNED TAMKO'S SHINGLES ARE DEFECTIVE, THE DAY AFTER THE ROOF WAS INSPECTED, we contacted TamkoWe filled the packet forwarded to us by Tamko, sent in all the qualifying information, including proof of original ownership, photos including drone photos, measurements, and a sample of the shingles for Tamko to testIn defiance of the fact "Tamko's lab" found the shingles defective, it offered merely replacement for a portion of the shingles, excluding 40% which we would have to purchase from Tamko in order to have a matching roof, it offered nothing for labor, other roofing materials and disposal, and, obviously shingles do NOT replace themselves
Our Revdex.com complaint doesn't arise from a warranty we were not provided in the first place, rather, it arises from Tamko's defective productWe did not accept terms we had not seen by merely purchasing a home with Tamko shinglesAdditionally, we never signed any document agreeing to Tamko's limited warranty and do not believe one may warrant a defective productEven if, as Tamko's customer service claimed, it wrapped its tiny tiny tiny print warranty around packaging, the ultimate owner will never likely see as subcontractors tear off and discard packaging so we don't believe we are bound to construction trash that is thrown away or blows away in the windHowever, we would never purchase roofing with a thirty year warranty that really means that the bulk of the cost of replacement (ALL labor, disposal and % of materials) is on the homeowner after 5-years
Additionally we did not invoke a warranty we had never seenThe day after we were informed by the roof inspector that the shingles are defective we reported it to Tamko and complied with all of their requests
After doing more research I learned a couple of things with regard to Tamko
First, I was told by the local company that sold the Tamko shingles that are on our home that they do not receive them in a box with a warranty insideThe roofing department representative said the shingles are received on pallets, that they are not provided copies of Tamko's warranty, they are told by Tamko sales representatives the length of the warranty (20,30,years) of shingles correlating by style/weight
Secondly, Tamko is politically active; according to FEC Tamko's CEO contributes millions among Super PACs, Hybrid PACs Historical Soft Money Party Accounts, Political Committees Except Joint Fundraising Committees and Joint Fundraiser ContributionsI hope the above-mentioned political access does not mean that we do not have a chance of receiving fair treatment
Third, Tamko now warrants the same Heritage shingles that are on our roof for years with a fifteen year full startWe believe that the very LEAST Tamko could do to show good faith is to give us the same courtesy it extends to customers purchasing currently, "fifteen year full start" and replace the defective shingles and pay for the labor and shinglesIf you read it's website Tamko pushes their new warranty as a sales tool: From it's website:
"When you compare Heritage(r) Series shingles Limited Warranties vscompetitors' warranties, you will find that it's not the length of the limited warranty that matters mostIt's the length of the Full Start Period, the critical period of time in which both shingles and the labor to install them are covered at 100%"
Limited Warranty Calculator - RESIDENTIAL
Example of estimated shingle and labor cost for the average roof
Cost per square X # of squares = Total
Shingle Cost* $X = $4,
Labor Cost* $X = $5,
Total cost of shingles & labor: $9,
Comparison of Upfront Coverage
The Coverage Over Time Most Competitors' Standard
"Lifetime" Warranties Heritage(r) Series
Limited Warranties
- years $9,$9,
Beginning of Year Example
Subtract the labor costs** - $5,$
Subtract shingle usage*** - $$
Value of coverage (year 11) $3,$9,
Beginning of Year Example
Subtract the labor costs** - $5,$
Subtract shingle usage*** - $1,$
Value of coverage (year 20) $2,$9,
My response is that we do NOT accept Tamko's small offer which would leave my family paying for THE BULK OF, nearly all of the cost of roof replacement, a years early replacement due to Tamko's defective product and hope that Tamko will reconsider and pay for the replacement of our roof, including all materials and laborOur family should not be expected to pay for mistakes made at a billion dollar company
Respectfully, *** ***
Initial Business Response /* (1000, 5, 2016/10/03) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I cannot locate any record of Ms*** filing a claim with TAMKOI would encourage her to file a claim by contacting
TAMKO's Warranty Services Department at XXX-XXX-XXXX if she believes she has TAMKO shingles with a manufacturing defect which has resulted in leaks
Initial Consumer Rebuttal /* (3000, 7, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our claim # is XXXXXXX; Filed with TAMKO in June,
Final Consumer Response /* (4200, 11, 2016/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have had a number of problems with our roof and leaks that we have paid to resolve not knowing about the defects, thinking it was localizedTAMKO is not accepting accountability for the defective product that they had known about, causing us the hardship and expense of repairs over the years
TAMKO's requirement for the samples with receipt even costs us *** for which only a *** is being covered as an example of TAMKO shortcoming customers
Final Business Response /* (4000, 9, 2016/10/04) */
I located your claim file that was fled by your husband, *** *** I have reviewed your claim file and found that your claim was properly handled under the terms of the applicable limited warranty that was printed on every bundle of shingles delivered to your home
The limited warranty has a Full Start Period of three (3) years from the date of installation wherein TAMKO provides replacement shingles and the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)At the end of the Full Start Period, TAMKO's maximum liability under a claim is replacement shingles prorated according to the total months of service (up to when the claim was filed) and the total remaining months of the term of the limited warranty
Your shingles were installed in March Your initial claim date was May 6, Your claim fell outside the Full Start Period and is years past the expiration of the Full Start PeriodThat is the basis of TAMKO's offer which prorated the replacement shingles by 59% according to the formula in the limited warrantyThe proration takes into account that the shingles performed for a portion of the limited warranty term and provides compensation for the remaining term of the limited warranty
From our perspective, TAMKO's offer was more than was necessary under the terms of our limited warranty as you indicated your roof is not, in fact, leakingNevertheless, TAMKO as a gesture of good will extended to you i) a Material Certificate for squares of *** SD AR shingles and ii) a *** check as payment for the cost of sending your sampleThis represents TAMKO's maximum liability under the limited warranty
Although TAMKO cannot respond in the manner which you requested, I hope this response was helpful at least in explaining our position with regard to the Full Start Period and proration the terms of the limited warranty
Initial Business Response /* (1000, 5, 2016/12/10) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that
provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty
On September 22, 2016, TAMKO sent an inspector to Ms***'s home, at her request, to examine the installed shingles for manufacturing defectsThe inspector found no manufacturing defectsThe inspector's internal report is proprietary and for TAMKO's internal use only; therefore, TAMKO does not release such reports to anyone outside of TAMKO
TAMKO as the manufacturer has no control over the installation of the shingles and therefore does not warrant against such items, as clearly stated in the applicable limited warrantyAny such issues that may occur during installation would be between Ms*** and the roofing contractor she chose to work on her house
Although TAMKO will not respond as Ms*** requests, I do hope this was helpful in explaining TAMKO's position
Initial Consumer Rebuttal /* (2000, 7, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for explaining the warranty processAgain I just wanted you to know I trusted the roofer because State Farm recommended him and he recommended Tamko shinglesNow I know that Tamko has an F rating from the Revdex.comThere was no warranty printed on the packaging of the shingles delivered to my homeThe plastic smelled so bad I cut out the color of the shingle and threw the package awayWhy did I not receive a written report from my claim #XXXXXXX? I was just wanting help from your companyI hope you did not pay *** for the repairs because they did not use new shinglesAnd as the person was installing those, he torn other shinglesWhen I called *** *** and asked about the tear and the use of caulk to seal the tear, he said it would be fineIs that standard practice? Please let me know if you would like pictures sent
Initial Business Response /* (1000, 5, 2016/04/07) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
TAMKO cannot locate any record of Mr*** communicating with TAMKO prior to contacting the Revdex.comI recommend Mr
*** contact TAMKO's warranty services department at XXX-XXX-XXXX to initiate a claim pursuant to the terms of limited warranty which is printed on every bundle of TAMKO shinglesHis claim will be administered in accordance with the terms and conditions of the applicable limited warrantyIf needed, he can get a copy of the applicable limited warranty from TAMKO's warranty services department
Initial Business Response /* (1000, 5, 2016/07/15) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Please allow me to explain how TAMKO came to a determination regarding Mrand Mrs***'s claim
TAMKO provides a
limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
The applicable limited warranty associated with the ***'s purchase has a 30-year termThat is not to say the shingles will last yearsShingles begin to age as soon as they are exposed to natureHouses experience aging factors differently due to many factors including the house's structure/design, attic ventilation, location of the house, climate, sun exposure, proximity of trees, weather, etcTherefore, it is difficult to predict how long a shingle will lastThat is why TAMKO provided the limited warranty so the customers would have a remedy if the shingles had a manufacturing defect resulting in leaks
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roofThe ***'s have recently been provided with another copy of the limited warranty for their convenience on April 16,
The ***'s shingles were installed on September 1, They initiated their claim with TAMKO on January 6, The Full Start Period expired before their first contact with TAMKOFurther, Mrand Mrs*** indicated that their roof was not leakingNonetheless, TAMKO made a good faith effort to resolve their claim by providing a remedy in accordance with the limited warranty termsTAMKO offered to replace the shingles, prorated for the months their shingles were in serviceThe limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term
The material certificate for squares of Heritage shingles is still redeemable by the Balls until April 16, when the certificate expires
I hope this has been helpful in explaining TAMKO's position on this matter
Initial Consumer Rebuttal /* (3000, 7, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By their own admission here they are stating that the shingles won't necessarily last years yet they advertise and sell the shingles as a year shingleThey have admitted the shingles were defectiveThe least they could do is replace ALL the shinglesI still will have to pay labor, additional materials, and removal all because their product was defective
Final Consumer Response /* (4200, 11, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In reading too many other unsatisfied customer's reviews to count, I feel I am justified in the feeling if a company offers varying year Limited warranties, we as the consumers purchase based on the fact that the company would expect the shingle to last for that period of timeThey should not be allowed to market the product in that manner if they know it won't last that longWhy would anyone purchase a year limited warranty versus a year if it only lasts 10? We could have purchased a much cheaper shingle but bought this one believing it would last to match their warrantyThey admit it was defective-stand behind your product or get out of the business!
Final Business Response /* (4000, 9, 2016/07/18) */
TAMKO providing a 30-year limited warranty on its Heritage shingles does not equate to advertising the shingles will last years as explained in my initial response
TAMKO's good will offer to settle this claim, as outlined in its April 16, letter to Mrand Mrs***, is still in effectNotwithstanding, TAMKO's settlement offer does not waive or modify the applicable limited warrantyTAMKO reserves all of its rights and defenses under the limited warranty and the law
Initial Business Response /* (1000, 5, 2016/03/09) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed Mr***'s claim with the Revdex.com and the claim he made to TAMKOI have also reviewed the applicable limited
warranty to determine if Mr***'s claim was administered according to the terms and conditions of the limited warrantyI found that Mr***'s claim was properly administered in accordance with the limited warranty
As stated in the March 4, letter from TAMKO to Mr*** - TAMKO provides a limited warranty as part of the original sales transaction of TAMKO shingles that is printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyThe applicable limited warranty in this claim states in the section entitled "Month Algae Cleaning Limited Warranty:"
"If, during the initial months of the Term, Shingles designated AR become stained by certain algae growth, including blue-green algae, TAMKO will issue to the Owner a Labor Payment certificate that may be used to pay the reasonable const of cleaning the shingles (up to a maximum of $per square)TAMKO shall have no liability or responsibility for cleaning singles with algae growth: (a) after the initial months of the Term for Shingles which are designated AR, or (b) at any time for Shingles that are not designated AR."
Mr***'s roof consists of squares and on March 4, 2016, TAMKO sent Mr*** a Labor Payment certificate valued at $that he may use to clean his shingles pursuant to the remedy provided in the limited warranty (Sqx $= $585.00)Mr*** was also sent a check for $top cover the expense of providing TAMKO with a shingle sample
Mr***'s settlement offer as stated above is consistent with and in accordance to the applicable limited warrantyf Mr*** has any question, he is welcome to contact me
Initial Business Response /* (1000, 9, 2016/01/08) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tamko.com
TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a
remedy in case of manufacturing defects which directly cause leaksThe shingle samples provided by Ms*** do not exhibit any manufacturing defectsMany other factors can cause a roof to leak other than the shingles such as ineffective or worn flashing (around vents, chimneys, skylights, etc.); improper application; roof design; ice damming, high wind events, etc
The applicable limited warranty does provide a remedy for years in the event of a manufacturing defect resulting in a leakThe limited warranty also has a 5-year wind warranty coverage which did expired in (years after the roof was installed); however, the limited warranty remains in full force and effectI hope this was helpful in explaining TAMKO's position
Initial Business Response /* (1000, 5, 2016/07/19) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Ms***'s claim is still being administered by TAMKO's warranty services department and a written response to
the claim will be sent to Ms*** over the next week or twoThanks
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I put a claim in on June X XXXXOn July XX XXXX, I received a phone call informing me that my claim can not be processed with the estimates I submitted because Tamko does not pay for the removal or replacement of Non-Tamko materialsTamko faulty materials caused has caused the damage to my wood framing structureI think the company should make an effort to resolve this issue in timely and fairly mannerI feel that Tamko should be responsible for their product that has caused damage to my framing structure
Final Consumer Response /* (4200, 11, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a disable veteran on a set income and I can not afford the extra cost to replace this damage caused by Tamko
My concerns are not only with the faulty Tamko products but the damage that they have causes to our wood frame structure
Here is an example of responsibility, if you cause an auto accident to happen, than you are responsible for the all damages you have causedthere is no mention in the warranty that if your product causes damage to other items such as my framing structure, So what remedy are they going to use to resolve this issue?
Tamko should be responsible for the damages that their faulty product has causedWe need to be compensated for all damages
Final Business Response /* (4000, 9, 2016/07/20) */
TAMKO provides a limited warranty to purchasers of TAMKO deck boards as part of the original sales transaction which provides a remedy in the event TAMKO deck boards rot, decay, split, check, splinter or suffer termite damage as a direct result of a manufacturing defectThe limited warranty was made available through distributors, TAMKO directly, or at TAMKO's internet websiteTAMKO made this information available so property owners (and their contractors) would be informed and could consider the terms and conditions of the limited warranty as they determined which brand or type of deck boards to purchase
Your claim is being administered according to the terms of the limited warrantyThe results of your claim will be mailed to your home soon
11/10/2017@11: {mediator called consumer and left him phone number and hours, requesting he call to discuss}11/13/ (voice mail from consumer) Well, believe it or not, Tamko got on the bandwagon and got this taken care ofThey sent a representative from Missouri over here to Ohio to make the repairs It took me contacting the Revdex.com and the AG's offices in Missouri and Ohio to get this doneI wanted to wait awhile after the repairs before reporting anything and have some rains to make sure the repairs workedWe had some rain a few weeks ago and so far, so good I am all setThanks to the Revdex.com for helping
Initial Business Response / [redacted] (1000, 5, 2016/10/27) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X [redacted] Contact Email: [redacted] @tamko.com As explained to Mr [redacted] in TAMKO's October 7, letter, curling is not a manufacturing defect but a aging characteristic which is no cause for alarmHis shingles will continue to serve their intended purposeFurther, the limited warranty, which provides a remedy in the event of a manufacturing defect directly resulting in leaks, remains in full force and effectIf leaks develop and Mr [redacted] believes they are due to a manufacturing defect, he can contact TAMKO to file a claimMr [redacted] can refer to the courtesy copy of the applicable limited warranty which was sent with the October 7th letter for full detailsI hope this is helpful in explaining TAMKO's position Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If the Tamko shingles begin curling in less than years, the product is not worth a ***It appears that Tamko would rather be "in the right" instead "doing the right thing"In the South, shingles do not curl up and don't stick down within yearsThe roof I had before my contractor put Tamko shingles on it NEVER looked this bad and that roof was years old!!! It's poor quality product and poor customer service!!!!! Final Consumer Response / [redacted] (4200, 13, 2016/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I am claiming that the early curling of my shingles is a manufacturers defectAdditionally, it is sad that your "limited warranty" only states liability in the event of leaks...the curling shingles could ultimately result in leaks but possibly not until the time limit for the warranty expiresWhat has happened to GOOD CUSTOMER SERVICE instead of PROFIT!!!! I can certainly see why there is a lawsuit against your company...the fact that other people have had the same issue as me and have had to join together to try to get any results is highly indicative of the type of company you are....your booklet passes off any issues as "time or ageing"Instead of falling back on a booklet, why doesn't your company DO something to make an extremely unhappy customer happy and finally get something positive said about your products!!!!!!! Final Business Response / [redacted] (4000, 11, 2016/11/09) */ Please refer to the 'How to Read Your Roof" booklet which was sent to you on October 7, for information on curlingAgain, your limited warranty is still in full force and effectI hope the booklet proves useful to you
Complaint: [redacted] I am rejecting this response because: the company is not following the printed warranty And Really, when a roof goes on your home, how many homeowners are 'standing by" to read the warranty The roofer puts the shingles up on the roof and throws the wrappers in a dumpster for somewhat easy cleanup TAMKO is not being REASONABLE! Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com Installation of fiberglass/asphalt shingles during cooler months requires extra care to ensure acceptable appearance and function of the finished roofLower temperatures affect the ability of shingle sealant to activate and bond to adjacent shinglesShingles installed in cooler weather or on areas of the roof that do not receive direct sunlight may not seal fully until weather conditions are adequately warm enough to allow the sealant strip to activate and the shingles to lay flatTwo things must occur for the shingles to sealFirst, there must be contact between the sealant strip and adjacent shingles, which may not occur if the shingles are not laying flatSecond, the sealant must be activated by exposure of the shingle to the sun for a sufficient period of timeBecause numerous variables are involved (e.gshingle color, roof slope, exposure direction, air temperature, angle of the sun), the time required to fully seal is unique for each roofDust and other contaminants blown under shingles prior to sealant activation may accumulate on and around the sealant strip and may interfere with proper sealing of the shinglesThis is more likely to occur when shingles are installed in cooler conditions and experience longer times before sealingPlease see the applicable application instructions for the purchased shingles, available on every wrapper of the shingles or at tamko.com, for complete details related to installation during cooler months ALSO, please be advised that the applicable limited warranty states as follows: "Unless authorized in writing by TAMKO, any claim for Shingles that have been replaced or repaired prior to resolution of your claim by TAMKO may be denied." Please see TAMKO's limited warranty for complete details I would strongly recommend you advise your customer to leave the shingles on the roof for more months (into the summer) so the sealant will have a chance to activate and the shingles will have an opportunity to seal down as they are designedCall out Technical Services Department if you have any questions at XXX-XXX-XXXX Please be advised that this writing does not waive or alter the application instructions or the limited warrantyIt is also NOT authorizing you to replace your customer's roof on behalf of TAMKOTAMKO reserves all of its rights under the limited warranty and the lawCall me if you have any questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) the install was done mid summer when temperatures were in the lower to mid 90's with over night temperatures in the 60's plenty of warm days to seal the shinglesthe shingles just did not seal and with the winds we have got through the winter months have caused the shingles to rip offsomething has to be done to correct this.the home owner does not want to leave his roof like it isI will replace the shingles that have been ripped off but as for the shingles that are not sealed I will wait your months to see if they seal Final Business Response / [redacted] (4000, 9, 2016/03/18) */ Your original Revdex.com statement states the shingles were installed "last fall." The limited warranty (printed on each wrapper and available at tamko.com) state the process for the homeowner to file a claim for manufacturing defects directly resulting in leaksNothing stated herein or in the previous response from TAMKO alters the limited warranty or the application instructionsTAMKO reserves all of its rights, exclusions and defenses under the terms and conditions of the limited warranty and the law Final Consumer Response / [redacted] (2000, 11, 2016/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/09/15) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X [redacted] Contact Email: [redacted] @tamko.com TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty TAMKO settles claims according to the limited warranty which expressly excludes damage to the interior of the structure I hope this is helpful explaining TAMKO's position on this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I really do not believe Tamko can sale defective shingles and materials to consumers that causes damages to the roof and the interior structure of my home and not be liable for the damages.I will not stop until Tamko do the right thing and repair my ceilingsI will contact my local new channels here and have them come to my home and show how Tamko want to leave my ceilingsI wish you will just do the right thing Final Business Response / [redacted] (4000, 9, 2016/09/30) */ TAMKO administers limited warranty claims in accordance with the applicable limited warranty associated with the original purchase in an effort to treat all of its claimants uniformly and fairlyIf you review the limited warranty, I believe you will find your claim was administered according to the terms of your limited warranty which excludes coverage for interior damage Please be advised that TAMKO's offer of settlement is a good faith offer to settle a disputed claim and if the claim dose not settle, TAMKO reserves all of its rights under the limited warranty and the lawPlease contact me if you have any questions Final Consumer Response / [redacted] (4200, 11, 2016/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) looks like nothing else I can do, thanks Tamko for agreeing to repair my roofing, too bad I have to try and fix my ceilingI'm on fixed income and really can not afford to
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com TAMKO's limited warranty to its customers, as part of the original purchase of TAMKO shingles, provides a remedy in case of manufacturing defects which directly cause leaks and is printed on every package of TAMKO shingles so homeowners (and their contractor) can read the language of the limited warranty as they consider which brand of shingles to buy TAMKO strives to strictly abide by the terms and conditions of the limited warranty as it administers each claimMs [redacted] indicated to TAMKO that she began having problems on December 13, She filed a claim with TAMKO and sent in photographs of her roof and two shingle samplesThe photographs do not show any evidence of the alleged blistering or excessive granule loss but do show improper flashing and top nailing through the flashing around her vent stack which can certainly result in leaks Extra granules are used during the manufacture of shingles so some granule loss over time is not unusualThe shingle samples submitted do not show excessive granule loss but do show signs of scuffing (possibly from foot traffic during installation) Although TAMKO cannot respond as Ms [redacted] requested (since there does not appear to be a manufacturing defect in her photographs or shingle samples), her limited warranty still remains in full force and effect
Initial Business Response / [redacted] (1000, 5, 2017/04/29) */ Contact Name and Title: [redacted] , Attorney Contact Phone: [redacted] Contact Email: ***_ [redacted] @***.com TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty Along with other manufacturers of many differing products, TAMKO has limitations on the transferability of the limited warrantyIn part, TAMKO's limitation of the limited warranty is based on the fact that subsequent owners of a home and its shingles have the opportunity to inspect the home (and its component parts such as shingles), negotiate the purchase price, and make subjective adjustments to the price prior to consummation of the sale based upon the home's structural condition, market conditions, and various other factorsSpecifically, a subsequent owner has the opportunity to inspect the roofing and take any issues into account as part of the negotiation of the price of the homeIt is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and risk(TAMKO obviously is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home based upon its structural condition and various other factors, including, but not limited to the condition of the roof.) Taking all these issues into account, TAMKO has chosen to provide a limited warranty that has limitations in its transferability to subsequent home ownersAnd that transferable condition is conspicuously printed on our package TAMKO does not sell a "fungus resistant shingle." Some of TAMKO's shingles include a limited cleaning provision in its limited warranty to clean off certain types of algae for the first years of the limited warranty's termHowever, TAMKO does not state or market that these shingles will actually resist the formation of fungus, algae or mold TAMKO tries to ensure fairness and uniformity in handling warranty claims and accordingly, TAMKO administers claims in accordance with the terms and conditions of the applicable limited warrantySince Mr [redacted] is not the original purchaser and the limited warranty was not properly transferred to him by the original purchaser, Mr [redacted] does not have a remedy available to him under the terms of the limited warrant Although, TAMKO will not respond as Mr [redacted] requested, I hope this is helpful in explaining TAMKO's position
Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ TAMKO has reached out to the consumer and will be speaking directly with the consumer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They responded to my request and are doing what I asked them to do
Contact Name and Title: [redacted] , Attorney Contact Phone: [redacted] Contact Email: ***_ [redacted] @tamko.com TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buyAlso, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process During a phone conversation with a TAMKO Warranty Services Representative, on June 22, 2017, [redacted] indicated the shingles were installed on the property in [redacted] and [redacted] then purchased the home in from the original ownerBased upon this information the ***'s provided it appears they are not the original purchaser of the shinglesFurther, TAMKO does not have any record of a transfer taking place In part, the limitation of the transferability of the limited warranty is based on the fact that subsequent owners of a home have the opportunity to inspect the home, and its component parts (including the roof), negotiate the purchase price, and make subjective adjustments to the price prior to consummation of the sale based upon the home's structural condition, market conditions, and various other factorsSpecifically, a subsequent owner has the opportunity to inspect the roof and take any issues into account as part of the negotiation of the price of the homeIt is part of the due diligence process in the purchase of a house that requires the purchaser to assume that responsibility and riskTAMKO is not a party to such negotiations, does not know whether any adjustments to the purchase price should have been made or were in fact made due to the condition of the roof, and cannot determine if the subsequent homeowner negotiated a fair and reasonable purchase price for the home based upon its structural condition and various other factors, including, but not limited to the condition of the roofTaking all these issues into account, TAMKO made a decision to provide a limited warranty that includes a limited transferability period for subsequent home owners I do hope this response is helpful in assisting you in understanding TAMKO's position
Initial Business Response / [redacted] (1000, 5, 2017/03/16) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @tamko.com I appreciate Mr [redacted] stating that he purchased the TAMKO shingles because of the 30-year limited warrantyPlease allow me to provide information about the limited warranty TAMKO provides to purchasers of TAMKO shingles, such as Mr [redacted] , as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners, (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buyAlso, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process The limited warranty applicable here has a Full Start Period of five (5) years from the date of installation wherein TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the end of the Full Start Period, TAMKO's limited warranty provides for maximum liability of replacement shingles (available by redeeming a certificate for shingles) prorated according to the total months of service (up to when the claim was filed) and the total remaining months of the term of the limited warranty Mr [redacted] 's shingles were installed on October 5, His initial notification date to TAMKO was January 23, and is therefore outside the Full Start PeriodHis shingles were in service for months, TAMKO offered to prorate the replacement shingles by 69% according to the formula in the limited warrantyThe proration takes into account that the shingles performed for a portion of the warranty term and provides compensation for the remaining term of the limited warrantyTherefore, TAMKO extended an offer to settle to Mr [redacted] consisting of i) a material certificate for squares of Heritage shingles and ii) a $check as payment for the cost of sending shingle sampleThis represents TAMKO's maximum liability under the limited warrantySee the attached settlement offer and limited warranty This offer is still available to Mr [redacted] The material certificate may be redeemed at his nearest TAMKO distributor until March 8, when the material certificate expiresComplete details on how to redeem the material certificate are stated on the face of the material certificate which was sent to Mr [redacted] on March 8, I hope this is helpful in explaining TAMKO's position with regard to TAMKO's limited warranty and Mr [redacted] 's settlement offer Initial Consumer Rebuttal / [redacted] (3000, 14, 2017/03/29) */ see pdf Final Business Response / [redacted] (4000, 16, 2017/03/30) */ I appreciate Mr [redacted] stating that he understands TAMKO's limited warrantyTAMKO goes to great lengths to publish the limited warranty (on the wrapper of every shingle bundle, on the internet, on brochures, etc.) so customers who are comparing different shingle brands and their limited warranties can make an informed decision before making their shingle purchaseIn the event of a future claim, the limited warranty states the coverage, limitations and exclusions that govern the claimIn an attempt to provide uniform and fair treatment to all of its customers, TAMKO abides by the terms and conditions of the applicable limited warranty as it administers each claim so no one customer is treated differently than another customerI hope this explanation is helpful
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ It is TAMKO's understanding that Mr [redacted] has retained counsel regarding this matter so TAMKO will handle this matter with Mr [redacted] through his attorneyThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tamko's attorney responded that they gave us the warranty certificates, even though the roof is not leakingWe believe they did this due to the class action suit against them due to the faulty shinglesThe attorney stated that the certificates have a month expiration to quickly remedy the problemYet we can not hire a roofer to fix the problem within the months due to the local wind storm We still have shingles with manufacturing defects that are cracked and buckled We want Tamko to extend the warranty certificates for one more year so we can replace our roofRoofers in our area are unavailable until spring, Final Business Response / [redacted] (4000, 9, 2015/09/09) */ As stated earlier, Since Mr [redacted] has retained counsel in this matter, TAMKO's counsel has taken up Mr [redacted] 's claim with Mr [redacted] 's attorneyThank you Final Consumer Response / [redacted] (4200, 11, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tamko denied our request to our attorney, stating that since the roof is not leaking, it is not a warranty issueAgain, why did they issue warranty certificates in the first place other than the shingles are faulty and they know it They need to honor the certificates and reissue them with dates in September,
Initial Business Response / [redacted] (1000, 5, 2017/02/14) */ Contact Name and Title: [redacted] , Attorney Contact Phone: XXX-XXX-XXXX X Contact Email: [redacted] @tamko.com TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy The applicable limited warranty has a Full Start Period of seven (7) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof Mr [redacted] 's shingles were installed on July 20, He initiated her claim with TAMKO on January 22, The Full Start Period expired before his first contact with TAMKOFurther, he indicated that his roof was not leakingNevertheless, TAMKO made a good faith effort to resolve his claim by providing a material certificate for squares of Heritage Premium shingles in accordance with the limited warranty termsThe material certificate is prorated by 83% to take into account the months his shingles were in service during the limited warranty term TAMKO regrets that Mr [redacted] experienced issues with his roof and has made a good faith effort to resolve this claimTHIS GOOD FAITH OFFER IS STILL AVAIALBLE TO MR [redacted] ; HOWEVER, THE MATERIAL CERTIFICATE HAS AN EXPIRATION DATE OF MARCH 23, AND MUST BE REDEEMED ON OR BEFORE MARCH 23, instructions for redeeming the material certificate are found on the face of the material certificate Please do not hesitate to contact me if you have any questionsI hope this letter was helpful in assisting Mr [redacted] in understanding TAMKO's position Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This new roof I have to put on cost me $5,Yes I understand they prorated my shingles but after years my year roof should have lasted way longer then yearsI have had other houses with just standard shingles and were still good after years or moreI feel these shingles were defectiveJust sick about year premium shingles bad in yearsI also have heard of class action suits against Tamko premium shingles on the internetI am on fixed income and purchased these shingles to last my lifetimeBut failed after years $5,dollars is a big hit for meI would like for Tamko to stand behind there shinglesYes voucher does not make up for $for new roof replacement Final Consumer Response / [redacted] (4200, 13, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ok like I said before year heritage shingles they last years only.placed on my new built homeAvg life for just regular shingles yearsYou have a defect in your shingles and you should be accountable for thatIt now cost me $5,for labor to replace my roof just after yearsTamko you should help a fixed income person and own up that you had a problem with these shinglesAsking for labor help costI know you voucher of squares but come on years and have horizontal deep cracks over % of the shingles Final Business Response / [redacted] (4000, 15, 2017/03/03) */ As stated in my previous response, TAMKO has properly administered Mr [redacted] 's claim under the terms of the limited warranty which TAMKO strives to uniformly apply to all claims to help ensure fairness and equalityOffering special concessions or additional remedies outside the terms of the limited warranty to Mr [redacted] would not be fair to others whose claims have been settled under the limited warrantyI hope this is helpful explaining TAMKO's position
Initial Business Response /* (1000, 9, 2016/02/19) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Thank you for notification of this claim from Ms***I have reviewed i) Ms***'s Revdex.com complaint; ii) Ms***'s
limited warranty claim file; and iii) the applicable limited warranty that was printed on every package of shingles purchased by Ms***The limited warranty is printed on every wrapper so it would be available for potential purchasers and/or their chosen contractor to read as they determined which brand of shingles to purchaseThe applicable limited warranty sets forth the remedy to Ms*** in the event of a manufacturing defect which directly caused leaks
After my review, it is clear that TAMKO properly administered the claim in accordance with the applicable limited warranty (which another copy was sent to Ms*** as a courtesy on January 28, 2016) and provided a material certificate as a showing of goodwill
Ms***'s request that TAMKO pay 100% of the cost of replacing her 11-year-old roof overlooks many pertinent parts of the limited warrantyAccording to Ms***, her shingles were installed on November 4, She noticed a possible issue with her roof in Her first notice to TAMKO was three years later on October 23,
The applicable limited warranty has a 5-year Full Start PeriodAt the time of Ms***'s notice to TAMKO, the Full Start Period had long expiredIn accordance with the applicable limited warranty, the remedy after the Full Start Period provides that TAMKO provide Ms*** a material certificate for new TAMKO shingles prorated by the months of service provided by her original shinglesThe proration takes into account that the shingles performed for a portion of the limited warranty term and provides compensation for the remaining term of the limited warrantyTherefore, on January 28, 2016, TAMKO sent a Material Certificate for Squares of Heritage shingles to Ms*** which she may redeem until January 28,
The limited warranty also requires the homeowner(s) to notify TAMKO within days of discovery of a problem with the shinglesMs*** waited years to notify TAMKOFurther, the limited warranty states no action can be brought against TAMKO under the limited warranty after one (1) year from the date of the discovery of the alleged problemI would invite Ms*** to read the limited warranty for complete details
Howeverthe good faith settlement offer made to Mrand Ms*** on January 28, is still available to them and the limited warranty remains in full force and effectHowever, please understand the settlement offer nor any previous correspondence by TAMKO is not an admission of any liability by TAMKO nor a waive TAMKO's rights under the limited warranty and the lawTAMKO reserves all of its rights and remedies should Mrand Ms*** decline TAMKO's good faith settlement offer
I hope this was helpful in explaining TAMKO's position regarding this claimIf you have any questions, please give me a call or an email
Initial Consumer Rebuttal /* (3000, 11, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So Tamko's year roof is expected by Tamko to last less than years? Why is it not advertised as such? It is expected that Tamko's year roof be faulty, dangerous and unusable in years? WOW! Tamko expects subcontractors to act as Tamko company representatives and/or attorneys?
When a roofer noticed a problem with the shingles, during inspection, we contacted Tamko immediatelyThe assertion that we were told that our shingles were defective three years ago is NOT trueIn FACT, it is Tamko who failed to notify its customers of its defective shinglesPlease see class action lawsuit: http://www.yourlawyer.com/topics/overview/tamko-architectural-shingles-class-act...⇄ continued selling their defective product long after learning their product is defectiveOne may not warranty a defective product, limited or otherwiseTamko can not produce a receipt where I purchased the shingles from Tamko as we purchased a new home, we did not build the home, did not purchase the shingles, and never saw their "warranty."
Tamko's offer is a portion of the roof, meaning we would have to pay full price for the remainder of the roof, effectively paying Tamko again for using their defective productWhen pressed on this Tamko offered cash @ $per square, so, if they are paying us for it they use their cost, if we are paying them for it we pay full priceThis is more than a warranty claim, Tamko has a class action lawsuit against them for this very defective producthttp://www.yourlawyer.com/topics/overview/tamko-architectural-shingles-cl...⇄ Tamko failed in its duty to notify customers of their large scale defective product failure leaving unsuspecting homeowners literally vulnerable to the elements
Tamko did not perform due diligence assuring its warranty delivered directly to the family who purchased the home to which the shingles are attached, denying the opportunity to review its warranty as part of the original sale
Additionally, according to Tamko's website, "warrantability of products and brands mentioned at this Website, they are provided for informational purposes onlyNo warranties are legal, binding or otherwise effective until transfer of sale and back by signed written documents."
Tamko's representative told me I had every opportunity to check out their warranty online, however their legal page specifically disclaims all expressed and implied warranties describing them as informational onlySo, which is it?
When we purchased our home my understanding was that the roof had a year warranty, Tamko claims In either instance, we were not provided Tamko's warranty, limited or otherwise, as Tamko now claims warranties are printed in or on boxes which new home owners are very unlikely to view as the boxes of shingles are provided to sub-contractors, not the owner
Tamko did not do its due diligence to assure that their "limited warranty" was provided to the purchasers hands; it's efforts apparently are more focused in sales pitches of quality, durability, lasting beauty and value as can be found currently on their website, thus, did not provide a "limited warrant," nor opportunity to review and compare its warranty when considering purchase, to us nor our builder as part of the original saleI want to be clear with regard to Tamko's "Limited warranty." When we purchased our home my understanding was that the roof had a year warranty, Tamko claims 30, however, in either instance we did not see nor sign and Tamko did not provide us personally with a warranty, limited or otherwise, as Tamko claims the warranties are printed in or on boxes of tiles which end up in the hands of subcontractsThat would be like saying your warranty for your vehicle engine is printed underneath the engineOdd that this important document would not be provided to the contractor and homeowner to be signed, dated and of utmost importance, reviewed! It is apparent to anyone who has spent a cursory amount of time at a construction site (and construction products are Tamko's business) that subcontractors do not take the time to gingerly read boxes and sheets of paper therein and spend half their day reading and preserving same; they are NOT on retainer, rather, they get the job done and move on to the next; they are not warranty managers, attorneys nor employees of Tamko
The week of February 11, Tamko sent a generic photocopy of a "limited warranty", not dated or signed by us or by Tamko (which says it is not to be photocopied) which states that it covers shingles sold on or after with a year "full start." When did the full start change from to years, as years is what is stated on Tamko's website,more than twice the time?
We had been aware of what Tamko claims is the "full start" period for a day when we first contacted Revdex.com, PERIODBinding us to an agreement that we knew nothing of, never agreed to, leading to many thousands of dollars of debt because of Tamko's defective product is imprudent and unfairHad we known the shingles Tamko sold are defective we would have initiated a claim years ago, and proration of any kind is an absurd notion with regard to defective products which obviously will not remove nor reinstall themselvesBut for Tamko's defective product, we would not be in need of a new roof and certainly not within 1/of the roofs expected lifespan
Furthermore, the pertinent warranty information is not conspicuous, in fact, it is difficult to read as the type is tiny, tiny, tinyVitally important information, in specific the full start period should be conspicuous, i.e.: heading of full start period in huge bold caps equal to or much greater in font size than the surrounding text, instead it is tiny tiny tiny
Perhaps it is worth noting that a billionaire who sells defective products can take a hit like replacing a defective roof but for unsuspecting middle class families, faced with replacing a roof years early, because it is and was defective from the start is devastating
Our claim is that that Tamko breached its duty, selling defective merchandise which is not fair value for money spent, the shingles are and were not merchantable for their particular purposeThe implication that the goods (shingles) were fit to be sold in the first place, (were tested for Tamko's stated durability), will do what they are supposed, are free from product defect(s), that there is nothing wrong with them and they will remain free from defects and durable for a lifespan is falseThe defective shingles did not perform for the expired warranty portion, as, being defective in the first place the performance is faulty in form and function from the day Tamko created themUnlike ordinary wear and tear, it is clear that quickly degrading defective shingles are unsafe, unusable and unsuitable from the start and when applied to the roof simply breakdown at an accelerated rate harming the roof rendering an unsafe, unsightly and an unfair monetary burden upon the homeowner which should have been avoidable with due diligence testing, i.e.: proper quality control testingI've heard from the company about the "limited warranty" that we were posthumously provided, a warranty that now has been extended twice the length to customers purchasing currently, as an excuse for the company to avoid paying for the replacement (materials and labor) of our roof that would not need replacing, would not be defective but for Tamko's defective productTamko's website claims to provide top-quality (not defective) products and excellent (not excuse ridden, hiding behind tiny tiny tiny font paperwork that we didn't receive) supportIn sum, Tamko may choose to try to avoid responsibility for its actions and/or inactions with regard to the damage its defective products have caused to our home, (hiding behind paperwork we've not seen until a day before contacting Revdex.com) with its defective poor-quality degrading shingles and the high cost of roof replacement, in our case about years before expected, thus treating us unfairlyOr if honesty, openness, people centeredness and fairness is its code of conduct, take responsibility for its mistake, replace our roof (labor and materials or appropriate cash to do same)
Final Business Response /* (4000, 13, 2016/03/02) */
Revdex.com Comment - The company contacted the Revdex.com and stated they stand by their first business response and have nothing else to add regarding this complaint
Final Consumer Response /* (4200, 21, 2016/03/16) */
I would like to take this opportunity to thank Revdex.com for this forumSecondly I would like thank Tamko's attorney *** ***, Associate General Counsel at TAMKO Building Products, Inc, for his initial response
My response is that we do NOT accept Tamko's small offer which would leave my family paying for the BULK OF, nearly all of the cost of roof replacement, ( a year early replacement due to Tamko's defective product) and hope that Tamko will reconsider and pay for the replacement of our roof, including all materials and laborFurther, I would like to request a copy of the results from the test of our shingles, including documentation as to whether the lab is in-house or third party working for Tamko, the test methods used to test our shingles, written documentation of the findings, as well as testing done prior to sale, and whether these tests are industry standard
I was contacted March 2, by Revdex.com with regard to Tamko's response to my complaint and asked to follow up with my position in regard to this responseThe response by one of Tamko's attorneys, *** ***, is that it stands by its initial response
My position is that I reject Tamko's proposed resolutionIt is the original small offer suggested before we contacted Revdex.com (60% of the shingles, HeritageTamko shingles the same brand/style as the defective shingles that are falling off our home and have lost so many granules that our once beautiful black landscaping is now a dingy grey)Tamko's "offer" amounts to further financial investment in Tamko's product, purchasing 40% of shingles at retail price, and all the other roofing materials required to replace our roof plus labor, the most expensive element of roof replacementOnce Tamko's retail markup on matching shingles our family would have to purchase is factored, Tamko's responsibility would likely be a wash and our family will be out in excess of $10,due to no fault of our ownThe early deterioration of Tamko's defective product is exclusively the reason we must replace our roof nearly twenty years prior to its advertised durationTamko has had ample notice of the deficiencies of Heritage shingles for many years and has been routinely notified by customers (i.e.: Class action(s), complaints, warranty claims, Revdex.com, etc.) that its shingles are/were defective and not functioning as advertised and warrantedBecause the defects in Tamko's Heritage shingles are not detectable until manifestation, and since they are placed on our roof where they can obviously be difficult to view, defects are difficult to detectDespite due diligence we were not reasonably able to discover that Tamko's shingles were/are defective and unreliable until our roof was inspected by a roofing professionalTamko had a duty to disclose that its shingles were/are defective, unreliable, and inherently flawed in their design and/or manufacture and fail within its expected period of use, resulting in significant damages and eventually catastrophic failureHowever, Tamko did not disclose such and did not recall defective products, inform customers nor send any documentation, much less offer roof replacement even though the only reason for nearly twenty year early replacement is its defective product
When we purchased our home we knew only of Tamko's representations/marketing materials, i.ereliable, durable and defect free for thirty years, fifty yearsTamko's customer service claims its shingles came with a Limited Warranty printed on the inside or outside of its boxes, however, according to the Lumber company where the shingles were purchased there is no box and the shingles arrive on flatbeds in palletsWe did not receive a copy of the warranty, Tamko did not contact us when they found defects in Heritage shingles nor did they contact the company where are shingles were purchasedWhen we learned there was no recall and Tamko did not and has not sent a representative to our home to access the damage nor to warn us of potential harmAS SOON AS WE LEARNED TAMKO'S SHINGLES ARE DEFECTIVE, THE DAY AFTER THE ROOF WAS INSPECTED, we contacted TamkoWe filled the packet forwarded to us by Tamko, sent in all the qualifying information, including proof of original ownership, photos including drone photos, measurements, and a sample of the shingles for Tamko to testIn defiance of the fact "Tamko's lab" found the shingles defective, it offered merely replacement for a portion of the shingles, excluding 40% which we would have to purchase from Tamko in order to have a matching roof, it offered nothing for labor, other roofing materials and disposal, and, obviously shingles do NOT replace themselves
Our Revdex.com complaint doesn't arise from a warranty we were not provided in the first place, rather, it arises from Tamko's defective productWe did not accept terms we had not seen by merely purchasing a home with Tamko shinglesAdditionally, we never signed any document agreeing to Tamko's limited warranty and do not believe one may warrant a defective productEven if, as Tamko's customer service claimed, it wrapped its tiny tiny tiny print warranty around packaging, the ultimate owner will never likely see as subcontractors tear off and discard packaging so we don't believe we are bound to construction trash that is thrown away or blows away in the windHowever, we would never purchase roofing with a thirty year warranty that really means that the bulk of the cost of replacement (ALL labor, disposal and % of materials) is on the homeowner after 5-years
Additionally we did not invoke a warranty we had never seenThe day after we were informed by the roof inspector that the shingles are defective we reported it to Tamko and complied with all of their requests
After doing more research I learned a couple of things with regard to Tamko
First, I was told by the local company that sold the Tamko shingles that are on our home that they do not receive them in a box with a warranty insideThe roofing department representative said the shingles are received on pallets, that they are not provided copies of Tamko's warranty, they are told by Tamko sales representatives the length of the warranty (20,30,years) of shingles correlating by style/weight
Secondly, Tamko is politically active; according to FEC Tamko's CEO contributes millions among Super PACs, Hybrid PACs Historical Soft Money Party Accounts, Political Committees Except Joint Fundraising Committees and Joint Fundraiser ContributionsI hope the above-mentioned political access does not mean that we do not have a chance of receiving fair treatment
Third, Tamko now warrants the same Heritage shingles that are on our roof for years with a fifteen year full startWe believe that the very LEAST Tamko could do to show good faith is to give us the same courtesy it extends to customers purchasing currently, "fifteen year full start" and replace the defective shingles and pay for the labor and shinglesIf you read it's website Tamko pushes their new warranty as a sales tool: From it's website:
"When you compare Heritage(r) Series shingles Limited Warranties vscompetitors' warranties, you will find that it's not the length of the limited warranty that matters mostIt's the length of the Full Start Period, the critical period of time in which both shingles and the labor to install them are covered at 100%"
Limited Warranty Calculator - RESIDENTIAL
Example of estimated shingle and labor cost for the average roof
Cost per square X # of squares = Total
Shingle Cost* $X = $4,
Labor Cost* $X = $5,
Total cost of shingles & labor: $9,
Comparison of Upfront Coverage
The Coverage Over Time Most Competitors' Standard
"Lifetime" Warranties Heritage(r) Series
Limited Warranties
- years $9,$9,
Beginning of Year Example
Subtract the labor costs** - $5,$
Subtract shingle usage*** - $$
Value of coverage (year 11) $3,$9,
Beginning of Year Example
Subtract the labor costs** - $5,$
Subtract shingle usage*** - $1,$
Value of coverage (year 20) $2,$9,
My response is that we do NOT accept Tamko's small offer which would leave my family paying for THE BULK OF, nearly all of the cost of roof replacement, a years early replacement due to Tamko's defective product and hope that Tamko will reconsider and pay for the replacement of our roof, including all materials and laborOur family should not be expected to pay for mistakes made at a billion dollar company
Respectfully, *** ***
Initial Business Response /* (1000, 5, 2016/10/03) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I cannot locate any record of Ms*** filing a claim with TAMKOI would encourage her to file a claim by contacting
TAMKO's Warranty Services Department at XXX-XXX-XXXX if she believes she has TAMKO shingles with a manufacturing defect which has resulted in leaks
Initial Consumer Rebuttal /* (3000, 7, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our claim # is XXXXXXX; Filed with TAMKO in June,
Final Consumer Response /* (4200, 11, 2016/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have had a number of problems with our roof and leaks that we have paid to resolve not knowing about the defects, thinking it was localizedTAMKO is not accepting accountability for the defective product that they had known about, causing us the hardship and expense of repairs over the years
TAMKO's requirement for the samples with receipt even costs us *** for which only a *** is being covered as an example of TAMKO shortcoming customers
Final Business Response /* (4000, 9, 2016/10/04) */
I located your claim file that was fled by your husband, *** *** I have reviewed your claim file and found that your claim was properly handled under the terms of the applicable limited warranty that was printed on every bundle of shingles delivered to your home
The limited warranty has a Full Start Period of three (3) years from the date of installation wherein TAMKO provides replacement shingles and the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)At the end of the Full Start Period, TAMKO's maximum liability under a claim is replacement shingles prorated according to the total months of service (up to when the claim was filed) and the total remaining months of the term of the limited warranty
Your shingles were installed in March Your initial claim date was May 6, Your claim fell outside the Full Start Period and is years past the expiration of the Full Start PeriodThat is the basis of TAMKO's offer which prorated the replacement shingles by 59% according to the formula in the limited warrantyThe proration takes into account that the shingles performed for a portion of the limited warranty term and provides compensation for the remaining term of the limited warranty
From our perspective, TAMKO's offer was more than was necessary under the terms of our limited warranty as you indicated your roof is not, in fact, leakingNevertheless, TAMKO as a gesture of good will extended to you i) a Material Certificate for squares of *** SD AR shingles and ii) a *** check as payment for the cost of sending your sampleThis represents TAMKO's maximum liability under the limited warranty
Although TAMKO cannot respond in the manner which you requested, I hope this response was helpful at least in explaining our position with regard to the Full Start Period and proration the terms of the limited warranty
Initial Business Response /* (1000, 5, 2016/12/10) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that
provides a remedy in case of manufacturing defects which directly cause leaksThis limited warranty and TAMKO's installation instructions are printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyTherefore, homeowners are able to make an informed decision as to what brand of shingles to purchase and are aware of the terms and conditions of the limited warranty
On September 22, 2016, TAMKO sent an inspector to Ms***'s home, at her request, to examine the installed shingles for manufacturing defectsThe inspector found no manufacturing defectsThe inspector's internal report is proprietary and for TAMKO's internal use only; therefore, TAMKO does not release such reports to anyone outside of TAMKO
TAMKO as the manufacturer has no control over the installation of the shingles and therefore does not warrant against such items, as clearly stated in the applicable limited warrantyAny such issues that may occur during installation would be between Ms*** and the roofing contractor she chose to work on her house
Although TAMKO will not respond as Ms*** requests, I do hope this was helpful in explaining TAMKO's position
Initial Consumer Rebuttal /* (2000, 7, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for explaining the warranty processAgain I just wanted you to know I trusted the roofer because State Farm recommended him and he recommended Tamko shinglesNow I know that Tamko has an F rating from the Revdex.comThere was no warranty printed on the packaging of the shingles delivered to my homeThe plastic smelled so bad I cut out the color of the shingle and threw the package awayWhy did I not receive a written report from my claim #XXXXXXX? I was just wanting help from your companyI hope you did not pay *** for the repairs because they did not use new shinglesAnd as the person was installing those, he torn other shinglesWhen I called *** *** and asked about the tear and the use of caulk to seal the tear, he said it would be fineIs that standard practice? Please let me know if you would like pictures sent
Initial Business Response /* (1000, 5, 2016/04/07) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
TAMKO cannot locate any record of Mr*** communicating with TAMKO prior to contacting the Revdex.comI recommend Mr
*** contact TAMKO's warranty services department at XXX-XXX-XXXX to initiate a claim pursuant to the terms of limited warranty which is printed on every bundle of TAMKO shinglesHis claim will be administered in accordance with the terms and conditions of the applicable limited warrantyIf needed, he can get a copy of the applicable limited warranty from TAMKO's warranty services department
Initial Business Response /* (1000, 5, 2016/07/15) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Please allow me to explain how TAMKO came to a determination regarding Mrand Mrs***'s claim
TAMKO provides a
limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
The applicable limited warranty associated with the ***'s purchase has a 30-year termThat is not to say the shingles will last yearsShingles begin to age as soon as they are exposed to natureHouses experience aging factors differently due to many factors including the house's structure/design, attic ventilation, location of the house, climate, sun exposure, proximity of trees, weather, etcTherefore, it is difficult to predict how long a shingle will lastThat is why TAMKO provided the limited warranty so the customers would have a remedy if the shingles had a manufacturing defect resulting in leaks
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roofThe ***'s have recently been provided with another copy of the limited warranty for their convenience on April 16,
The ***'s shingles were installed on September 1, They initiated their claim with TAMKO on January 6, The Full Start Period expired before their first contact with TAMKOFurther, Mrand Mrs*** indicated that their roof was not leakingNonetheless, TAMKO made a good faith effort to resolve their claim by providing a remedy in accordance with the limited warranty termsTAMKO offered to replace the shingles, prorated for the months their shingles were in serviceThe limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term
The material certificate for squares of Heritage shingles is still redeemable by the Balls until April 16, when the certificate expires
I hope this has been helpful in explaining TAMKO's position on this matter
Initial Consumer Rebuttal /* (3000, 7, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By their own admission here they are stating that the shingles won't necessarily last years yet they advertise and sell the shingles as a year shingleThey have admitted the shingles were defectiveThe least they could do is replace ALL the shinglesI still will have to pay labor, additional materials, and removal all because their product was defective
Final Consumer Response /* (4200, 11, 2016/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In reading too many other unsatisfied customer's reviews to count, I feel I am justified in the feeling if a company offers varying year Limited warranties, we as the consumers purchase based on the fact that the company would expect the shingle to last for that period of timeThey should not be allowed to market the product in that manner if they know it won't last that longWhy would anyone purchase a year limited warranty versus a year if it only lasts 10? We could have purchased a much cheaper shingle but bought this one believing it would last to match their warrantyThey admit it was defective-stand behind your product or get out of the business!
Final Business Response /* (4000, 9, 2016/07/18) */
TAMKO providing a 30-year limited warranty on its Heritage shingles does not equate to advertising the shingles will last years as explained in my initial response
TAMKO's good will offer to settle this claim, as outlined in its April 16, letter to Mrand Mrs***, is still in effectNotwithstanding, TAMKO's settlement offer does not waive or modify the applicable limited warrantyTAMKO reserves all of its rights and defenses under the limited warranty and the law
Initial Business Response /* (1000, 5, 2016/03/09) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed Mr***'s claim with the Revdex.com and the claim he made to TAMKOI have also reviewed the applicable limited
warranty to determine if Mr***'s claim was administered according to the terms and conditions of the limited warrantyI found that Mr***'s claim was properly administered in accordance with the limited warranty
As stated in the March 4, letter from TAMKO to Mr*** - TAMKO provides a limited warranty as part of the original sales transaction of TAMKO shingles that is printed on every package of TAMKO shingles so homeowners (and contractors) can read the language of the limited warranty as they consider which brand of shingles to buyThe applicable limited warranty in this claim states in the section entitled "Month Algae Cleaning Limited Warranty:"
"If, during the initial months of the Term, Shingles designated AR become stained by certain algae growth, including blue-green algae, TAMKO will issue to the Owner a Labor Payment certificate that may be used to pay the reasonable const of cleaning the shingles (up to a maximum of $per square)TAMKO shall have no liability or responsibility for cleaning singles with algae growth: (a) after the initial months of the Term for Shingles which are designated AR, or (b) at any time for Shingles that are not designated AR."
Mr***'s roof consists of squares and on March 4, 2016, TAMKO sent Mr*** a Labor Payment certificate valued at $that he may use to clean his shingles pursuant to the remedy provided in the limited warranty (Sqx $= $585.00)Mr*** was also sent a check for $top cover the expense of providing TAMKO with a shingle sample
Mr***'s settlement offer as stated above is consistent with and in accordance to the applicable limited warrantyf Mr*** has any question, he is welcome to contact me
Initial Business Response /* (1000, 9, 2016/01/08) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@tamko.com
TAMKO provides a limited warranty to its customers as part of the original sales transaction of TAMKO shingles that provides a
remedy in case of manufacturing defects which directly cause leaksThe shingle samples provided by Ms*** do not exhibit any manufacturing defectsMany other factors can cause a roof to leak other than the shingles such as ineffective or worn flashing (around vents, chimneys, skylights, etc.); improper application; roof design; ice damming, high wind events, etc
The applicable limited warranty does provide a remedy for years in the event of a manufacturing defect resulting in a leakThe limited warranty also has a 5-year wind warranty coverage which did expired in (years after the roof was installed); however, the limited warranty remains in full force and effectI hope this was helpful in explaining TAMKO's position
Initial Business Response /* (1000, 5, 2016/07/19) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
Ms***'s claim is still being administered by TAMKO's warranty services department and a written response to
the claim will be sent to Ms*** over the next week or twoThanks
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I put a claim in on June X XXXXOn July XX XXXX, I received a phone call informing me that my claim can not be processed with the estimates I submitted because Tamko does not pay for the removal or replacement of Non-Tamko materialsTamko faulty materials caused has caused the damage to my wood framing structureI think the company should make an effort to resolve this issue in timely and fairly mannerI feel that Tamko should be responsible for their product that has caused damage to my framing structure
Final Consumer Response /* (4200, 11, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a disable veteran on a set income and I can not afford the extra cost to replace this damage caused by Tamko
My concerns are not only with the faulty Tamko products but the damage that they have causes to our wood frame structure
Here is an example of responsibility, if you cause an auto accident to happen, than you are responsible for the all damages you have causedthere is no mention in the warranty that if your product causes damage to other items such as my framing structure, So what remedy are they going to use to resolve this issue?
Tamko should be responsible for the damages that their faulty product has causedWe need to be compensated for all damages
Final Business Response /* (4000, 9, 2016/07/20) */
TAMKO provides a limited warranty to purchasers of TAMKO deck boards as part of the original sales transaction which provides a remedy in the event TAMKO deck boards rot, decay, split, check, splinter or suffer termite damage as a direct result of a manufacturing defectThe limited warranty was made available through distributors, TAMKO directly, or at TAMKO's internet websiteTAMKO made this information available so property owners (and their contractors) would be informed and could consider the terms and conditions of the limited warranty as they determined which brand or type of deck boards to purchase
Your claim is being administered according to the terms of the limited warrantyThe results of your claim will be mailed to your home soon