Initial Business Response /* (1000, 5, 2016/03/31) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed the claim materials, the letter TAMKO sent to Mr*** on March 15, 2016, and the applicable limited
warranty
The shingle samples from Mr***'s roof have sufficient granule coverage to continue to protect the shinglesSome granule loss is expected as the shingles age as extra granules are used during manufacturingMr*** reported to TAMKO that he is NOT experiencing any leaks in his roof so the TAMKO singles continue to serve its intended purpose of shedding precipitation
The shingle samples, provided by Mr***, were improperly nailed above the common bond which will cause the shingle behavior described by Mr***Since TAMKO does not have control over the installation of its products by homeowners and their contractors, issues resulting from improper installation are excluded from coverage under the limited warranty
Mr***'s claim was properly administered under the terms of the limited warranty which remains in full force and effectIf in the future, Mr***'s roof develops leaks directly caused by a manufacturing defect, he should contact TAMKO as directed in his limited warranty
Initial Consumer Rebuttal /* (3000, 7, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My roof is not leaking because I have been replacing the shingles as they become deficientMy roof looks like a quilt with all of the different patches that have been replacedThe nailing does not affect the seals failingThe shingles are not staying stuck togetherThis allows the wind to lift them up and tear them looseEvery time a front comes through I lose more shinglesI know that several people are having similar problems with tamko shinglesThe product was supposed to be a year product and it has not even been yearsI believe product should be replaced
Final Business Response /* (4000, 9, 2016/04/04) */
Nails when properly placed penetrate through both the upper and lower layers of the laminated shingle (referred to as the common bond in the application instructions)When the nailing is above the common bond (though the upper layer only) there is no fastener holding the lower layer of the shingle to the roof thus it is significantly weaker against wind eventsTherefore, shingles improperly nailed above the common bond are more susceptible to separation and blow offs than shingles properly nailed through both layers of shinglesI hope this is helpful
Final Consumer Response /* (4200, 11, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not explain why shingles seals are failing all over the roofAlso it does not explain why year shingles are delaminating in less than yearsThe improper nailing does not account for all of the delamination because I have personally replaced the shingles myself and they were nailed through the common bondI have found that a lot of people are having similar problems with the heritage shingles like mineThe adhesive is not holdingThere are lots of claims on the internet
Initial Business Response /* (1000, 9, 2015/06/18) */
RE: Ms*** ***
Revdex.com Case NoXXXXXX
Limited Warranty Claim NoXXXXXXX
Dear Ms***
I am writing in response to the claim submitted to the Revdex.com by Ms*** ***Please allow me to explain TAMKO's
position regarding this matter
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingle so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reason able cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states the TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roofI have attached a copy of the limited warranty for your review
Ms***'s shingles were installed on June 10, She initiated her claim with TAMKO on January 19, The Full Start Period expired before her first contact with TAMKOFurther, Ms*** indicated that her roof was not leakingNonetheless, TAMKO made a good faith effort to resolve her claim by providing a remedy in accordance with the limited warranty termsTAMKO offered to replace the shingles, prorated for the months her shingles were in serviceThe limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term
TAMKO regrets that Ms*** experienced issues with her roof and has made a good faith effort to resolve this claimPlease do not hesitate to contact me if you have any questionsI hope this letter was helpful in assisting Ms*** in understanding TAMKO's position
Very truly yours,
TAMKO Building Products, Inc
*** G ***
Associate General Counsel
Attachment
Initial Consumer Rebuttal /* (3000, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
tamcos response is an automated responseeveryone is usually denied no matter the reasontamco just does not want to honor their warrantiesthis complaint will remain with the Revdex.com for as long as it takes for them to take responsibilityin addition they will be filed with every Revdex.com where there are complaints and lawsuitsno shingle should be mostly orange and falling apart after the first couple of yearsthis complaint along with pictures will be submitted to media , attorney general, etc etc
Final Business Response /* (4000, 16, 2015/06/30) */
Dear Ms***
Contrary to Ms***'s response, TAMKO IS HONORING THE LIMITED WARRANTY which was available for Ms*** and/or her roofer to read on any one of TAMKO's shingle wrappers BEFORE her shingle purchaseMs*** was offered the precise remedy afforded in the limited warranty (even thought her roof was not leaking) as explained in my previous correspondenceIt is Ms *** who is demanding TAMKO NOT honor the limited warranty and give her special treatment beyond its terms and conditionsDoing so would not be fair to other TAMKO claimants whose claims were administered in accordance with the limited warranty
Ms*** also stated TAMKO "usually denies everyone's claims no matter the reason" even though her own claim was never denied by TAMKOShe was offered the appropriate remedy according to the limited warrantyThis offer to Ms*** of the certificate for replacement shingles (prorated for the months her shingles were in service) is still available to her and she may redeem the certificate at any one of TAMKO's distributors in her areaShe can find a list of TAMKO distributors on tamko.comAlthough TAMKO will not respond in the manner desired by Ms***, I hope this clarifies TAMKO's position
Sincerely,
*** ***
Associate General Counsel
TAMKO Building Products, Inc
Final Consumer Response /* (4200, 18, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
unacceptable response from tamcoon an aesthestic basis alone, this shingle has created worry and it was unknown why it was turning colorsno notice had ever been sent concrning the issueand on a functional basis without granules to protect from the elements, hardness of shingles ,rusting nails that hold the shingles, its obvious there has been luck involved on having any leaks
saying that tamko turns everyone down was stated , for those who find out the condition of their shingle, it is usually after the no matter what warranty from tamcoif these shingles are able to stay on the roof under conditions will be much more than luck and meanwhile having to look at them is sickning
Initial Business Response /* (1000, 7, 2016/06/06) */
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited
warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
I cannot find any record of Mr*** filing a claim with TAMKO's Warranty Services DepartmentI would encourage him to call TAMKO at (XXX) XXX-XXXX to initiate a claim under the applicable limited warrantyThanks
Initial Consumer Rebuttal /* (3000, 9, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseyear shingles should last yearsThe wrapper on the shingles also said they were year shinglesSo did they lie about the shingles being year shinglesDidn't know I was suppose to decide what company was lying and who was telling the truth on their wrapperPlease ask Tamko to state if they are going to make their shingles goodI would like to have a definite yes or no from them before I proceed
Final Business Response /* (4000, 11, 2016/06/08) */
TAMKO will administer Mr***'s claim according to the terms and conditions of the limited warranty printed on every bundle of shingles delivered to his home for installationHowever, he must first start the claims process by calling TAMKO's Warranty Services Department at XXX-XXX-XXXX and provide the information needed to initiate his claimThanks
Initial Business Response /* (1000, 5, 2016/08/29) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
It appears that Mr*** has never filed a warranty claim with TAMKO by calling XXX-XXX-XXXX so a claim may be initiated
in accordance with the applicable limited warranty
Please note this is not intended nor shall it be construed as a waiver of any terms and conditions of the applicable limited warrantyTAMKO reserves all of its rights under the terms of the limited warranty and the law
Initial Business Response /* (1000, 5, 2016/08/05) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
This afternoon, *** has reached a settlement agreement with Mr*** regarding this claimThanks
Initial Consumer Rebuttal /* (2000, 7,
2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/08/21) */
This Revdex.com complaint is TAMKO's first notification of possible shingle issues with Mr***'s roofIf he could please call TAMKO's Warranty Services Department at XXX-XXX-XXXXa claim under the limited warranty will be initiatedThanks
Initial Consumer Rebuttal /* (2000, 9, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Contact Name and Title: *** ***, Attorney
Contact Phone: ***
Contact Email: ***@tamko.com
Although the wind warranty portion of the limited warranty has expired, TAMKO is reaching out to Mr*** to initiate a claim for the non-wind related issues he has alleged in
this Revdex.com claim that were not alleged in his initial call to TAMKOThe warranty claim will be administered pursuant to the terms of the limited warranty which is printed on every bundle of TAMKO shingles so homeowners (like Mr***) or their contractors can familiarize themselves with TAMKO's limited warranty as they determine which brand of shingles to purchase
11-13-{Mediator did not need to contact businessAfter having left a voice mail and email with consumer to call and discuss, mediator listened this morning to the voice mail which the consumer had leftPer the consumer, the business sent a representative out awhile back who made the repairsThe repairs seem to have worked as consumer indicated they had had some recent rains and all looks good. Consumer said: "I am all set."}
Initial Business Response /* (1000, 5, 2016/04/12) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed the claim materials, the letters TAMKO sent to Mr*** on January and March 28, 2016, and the
applicable limited warranty
The shingle samples from Mr***'s roof have sufficient granule coverage to continue to protect the shingles and are not the cause of the leakSome granule loss is expected as the shingles age as extra granules are used during manufacturingAs stated in TAMKO's March 28, letter, Mr*** should make certain all penetrations through his roof (including pipes, exhaust vents, etc.) are completely sealed and proper flashing is in place
I noticed all the shingle samples, provided by Mr***, were nailed with only three (3) nails (the Installation instructions require a minimum of four (4) nails in each shingle) and some of the nails were improperly nailed above the common bondSince TAMKO does not have control over the installation of its products by homeowners and/or their contractors, issues resulting from improper installation are excluded from coverage under the limited warranty
Mr***'s claim was properly administered under the terms of the limited warranty which remains in full force and effectIf, in the future, Mr***'s roof develops a leak that is directly caused by a manufacturing defect in TAMKO's shingles, he should contact TAMKO as directed in his limited warranty
I hope this explains TAMKO's position regarding Mr***'s claim
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
even if there was no leak that does not explain the severe granule loss on the shinglesI am going to have to have my roof re shingled after only a little less than years of having bought year TAMKO SHINGLESTHAT IS JUST NOT RIGHT
Final Consumer Response /* (4200, 11, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already had a roofer & a builder check the roof and they said all those things were in ok condition, they say the shingles are so badly worn you can hardly walk on the roofthey slide backwards when trying walk up & down the roofif someone from Tamko would come look @ my roof the decision would be academic
Final Business Response /* (4000, 9, 2016/04/14) */
The limited warranty associated with your purchase of TAMKO shingles was printed on every bundle you (or your contractor) purchasedIt was placed there so you (and/or your contractor) could read the limited warranty and compare it with other brands of shingles before you made your selectionIf you did this as you considered which brand of shingles to buy, you would have found TAMKO's limited warranty was very competitive and quite similar with the other brands' warranties
It is the limited warranty which dictates what is covered under the limited warranty, what is excluded from coverage (i.eimproper nailing of the shingles, improper flashing around roof penetrations, etc.), how a claim is administered and what remedy is available in the event of a leak directly caused by a manufacturing defect
As indicated before, based on the evidence you submitted, the loss of granules is expected and in your case, not excessiveAgain, TAMKO recommends your roofer examine the flashing in the roof penetrations (pipes and exhaust vents) over your kitchen and have them repaired
I hope this was helpfulPlease read the limited warranty (a copy of which was sent to you by TAMKO on January 27, 2016) for complete details
Initial Business Response /* (1000, 6, 2016/12/20) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X [redacted]
Contact Email: [redacted]@tamko.com
TAMKO settled Ms. [redacted]' claim, in accordance with the applicable limited warranty, yesterday - December 19,...
2016.
Initial Consumer Rebuttal /* (2000, 8, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent the Revdex.com a message last night regarding my claim with the update that Tamko had indeed reached out 12/19/2016 afternoon and the case was resolved.
Thank you Revdex.com for your assistance in helping me get this resolved so quickly.
11/10/2017@11:55 {mediator called consumer and left him phone number and hours, requesting he call to discuss}11/13/2017 (voice mail from consumer) Well, believe it or not, Tamko got on the bandwagon and got this taken care of. They sent a representative from Missouri over here to Ohio to make the repairs. It took me contacting the Revdex.com and the AG's offices in Missouri and Ohio to get this done. I wanted to wait awhile after the repairs before reporting anything and have some rains to make sure the repairs worked. We had some rain a few weeks ago and so far, so good. I am all set. Thanks to the Revdex.com for helping.
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: Dave Richins, Attorney
Contact Phone: 417-624-6644
Contact Email: [redacted]
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a...
remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty includes a 5-year limited wind warranty as part of its coverage. This provides a remedy in the event of shingles blowing off due to wind. Using[redacted] installation date of October 2009, the limited wind warranty portion of the limited warranty expired in October 2014 (over a year since his original claim to TAMKO). I would note the remaining coverage under the applicable limited warranty remains in full force and effect. See the entire limited warranty for full details. [redacted] can call TAMKO at 800-441-7190 to request another copy of the applicable limited warranty if needed.
Although TAMKO will not respond in the manner requested by Mr. Roberman, I do hope this response was helpful in assisting him in understanding TAMKO's position.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
TAMKO's limited warranty to its customers, as part of the original purchase of TAMKO shingles, provides a remedy in case...
of manufacturing defects which directly cause leaks and is printed on every package of TAMKO shingles so homeowners (and their contractor) can read the language of the limited warranty as they consider which brand of shingles to buy.
TAMKO strives to strictly abide by the terms and conditions of the limited warranty as it administers each claim. Ms. [redacted] indicated to TAMKO that she began having problems on December 13, 2014. She filed a claim with TAMKO and sent in photographs of her roof and two shingle samples. The photographs do not show any evidence of the alleged blistering or excessive granule loss but do show improper flashing and top nailing through the flashing around her vent stack which can certainly result in leaks.
Extra granules are used during the manufacture of shingles so some granule loss over time is not unusual. The shingle samples submitted do not show excessive granule loss but do show signs of scuffing (possibly from foot traffic during installation).
Although TAMKO cannot respond as Ms. [redacted] requested (since there does not appear to be a manufacturing defect in her photographs or shingle samples), her limited warranty still remains in full force and effect.
Initial Business Response /* (1000, 5, 2016/06/27) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
I have reviewed Mr. [redacted]'s claim file and found his claim was administered in accordance with the applicable limited...
warranty. I confirmed Mr. Kroupa did inspect Mr. [redacted]'s home and observed scuffing on the shingles possibly from foot traffic during shingle installation or satellite television equipment installation. He also noted other damage from improper handling of the shingles as explained in TAMKO's letter to Mr. [redacted] on June 13, 2016.
The limited warranty associated with Mr. [redacted]'s purchase of TAMKO shingles remains in full force and effect and he may contact TAMKO again if the shingles develop a leak directly caused by a manufacturing defect pursuant to the instruction contained in the limited warranty. Although TAMKO did not respond in the manner requested by Mr. [redacted], I do hope this response clarifies TAMKO's position.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have reviewed the response from tamko and would like further clarification on the matter.
Mr. [redacted] inspection is still in question because there are no torn or damage shingles around the satellite television equipment. Therefore, did Mr. [redacted] really do the inspection and did he do it at the correct home. Majority of torn shingles and the area that was blown off are on a different level of the roof than the satellite equipment. Therefore making tamkos response to this concern still unclear.
We do understand tamkos response in regards to the shingles being mishandled. This still doesn't explain or answer the question of what are the the guidelines and instructions for handling these shingles
Final Business Response /* (4000, 9, 2016/07/01) */
I have confirmed with Mr. [redacted] he did inspect the correct property and as stated before, he noted a good deal of foot traffic over the garage area/satellite equipment which caused scuffing and broken corners/edges.
Shingles like most (if not all) goods and merchandise should not be mishandled or damage may occur. Shingles must be handled in a manner which does not cause the type of shingle tearing noted on your roof. Like improper installation and foot traffic, the mishandling of shingles is outside of the control of TAMKO and is therefore not covered under the terms of the limited warranty. I hope this answers your questions.
Final Consumer Response /* (4200, 11, 2016/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, like we stated before, there are not torn shingles around the satellite equipment. Majority of torn shingles are on a different level of the roof. The same level that shingles were blown off. So foot traffic do to satellite installation is not accurate.
Also, the question has not been answered in regards to handling instructions not being listed on the shingles or in the warranty. Therefore, what are the specific handling instructions of these shingles? And why are these instructions not listed on the shingles or in the warranty?
Initial Business Response /* (1000, 5, 2017/05/08) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a...
remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy. Also, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process. For your convenience, we have enclosed another copy of the applicable limited warranty.
A portion of the limited warranty includes a limited wind warranty which extends for a period of 60 months after the date of retail purchase. According to information provided by Ms. [redacted], the portion of the limited warranty with regard to wind damage has expired.
Although TAMKO will not respond in the manner you requested, I do hope this letter was helpful in assisting you in understanding TAMKO's position. Nothing in this letter waives or alters any terms or conditions of the limited warranty, all of which remain in full force and effect.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/11) */
This is not a wind warranty issue. It is possibly a manufacturer defect but I don't know because Tamko will not open a case to even investigate issue.
Final Business Response /* (4000, 10, 2017/05/11) */
Claims involving blow-offs, tabs blowing up, etc. involve wind and wind events so they are covered under the wind warranty portion of the limited warranty which, in Ms. [redacted]'s case, has expired. TAMKO attempts to treat all claimants fairly by abiding by the terms of the limited warranty and thereby not showing favoritism to one person while denying it to another in the same situation. Therefore, the wind-related claim of Ms. [redacted]'s was not initiated since that portion of the limited warranty had expired.
Initial Business Response /* (1000, 5, 2016/03/16) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
Installation of fiberglass/asphalt shingles during cooler months requires extra care to ensure acceptable appearance and...
function of the finished roof. Lower temperatures affect the ability of shingle sealant to activate and bond to adjacent shingles. Shingles installed in cooler weather or on areas of the roof that do not receive direct sunlight may not seal fully until weather conditions are adequately warm enough to allow the sealant strip to activate and the shingles to lay flat. Two things must occur for the shingles to seal. First, there must be contact between the sealant strip and adjacent shingles, which may not occur if the shingles are not laying flat. Second, the sealant must be activated by exposure of the shingle to the sun for a sufficient period of time. Because numerous variables are involved (e.g. shingle color, roof slope, exposure direction, air temperature, angle of the sun), the time required to fully seal is unique for each roof. Dust and other contaminants blown under shingles prior to sealant activation may accumulate on and around the sealant strip and may interfere with proper sealing of the shingles. This is more likely to occur when shingles are installed in cooler conditions and experience longer times before sealing. Please see the applicable application instructions for the purchased shingles, available on every wrapper of the shingles or at tamko.com, for complete details related to installation during cooler months.
ALSO, please be advised that the applicable limited warranty states as follows: "Unless authorized in writing by TAMKO, any claim for Shingles that have been replaced or repaired prior to resolution of your claim by TAMKO may be denied." Please see TAMKO's limited warranty for complete details.
I would strongly recommend you advise your customer to leave the shingles on the roof for 4 more months (into the summer) so the sealant will have a chance to activate and the shingles will have an opportunity to seal down as they are designed. Call out Technical Services Department if you have any questions at XXX-XXX-XXXX.
Please be advised that this writing does not waive or alter the application instructions or the limited warranty. It is also NOT authorizing you to replace your customer's roof on behalf of TAMKO. TAMKO reserves all of its rights under the limited warranty and the law. Call me if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the install was done mid summer when temperatures were in the lower to mid 90's with over night temperatures in the 60's plenty of warm days to seal the shingles. the shingles just did not seal and with the winds we have got through the winter months have caused the shingles to rip off. something has to be done to correct this.the home owner does not want to leave his roof like it is. I will replace the shingles that have been ripped off but as for the shingles that are not sealed I will wait your 4 months to see if they seal
Final Business Response /* (4000, 9, 2016/03/18) */
Your original Revdex.com statement states the shingles were installed "last fall." The limited warranty (printed on each wrapper and available at tamko.com) state the process for the homeowner to file a claim for manufacturing defects directly resulting in leaks. Nothing stated herein or in the previous response from TAMKO alters the limited warranty or the application instructions. TAMKO reserves all of its rights, exclusions and defenses under the terms and conditions of the limited warranty and the law.
Final Consumer Response /* (2000, 11, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/04/06) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X [redacted]
Contact Email: [redacted]@tamko.com
TAMKO cannot locate any record of Mr. [redacted] communicating with TAMKO prior to contacting the Revdex.com. I recommend Mr. [redacted]...
contact TAMKO's warranty services department at XXX-XXX-XXXX to initiate a claim pursuant to the terms of limited warranty which is printed on every bundle of TAMKO shingles. His claim will be administered in accordance with the terms and conditions of the applicable limited warranty. If needed, he can get a copy of the applicable limited warranty from TAMKO's warranty services department.
Initial Business Response /* (1000, 5, 2017/02/14) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X2239
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides...
a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty has a Full Start Period of seven (7) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles). After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof.
Mr. [redacted]'s shingles were installed on July 20, 2007. He initiated her claim with TAMKO on January 22, 2016. The Full Start Period expired before his first contact with TAMKO. Further, he indicated that his roof was not leaking. Nevertheless, TAMKO made a good faith effort to resolve his claim by providing a material certificate for 29 squares of Heritage Premium shingles in accordance with the limited warranty terms. The material certificate is prorated by 83% to take into account the 102 months his shingles were in service during the limited warranty term.
TAMKO regrets that Mr. [redacted] experienced issues with his roof and has made a good faith effort to resolve this claim. THIS GOOD FAITH OFFER IS STILL AVAIALBLE TO MR. [redacted]; HOWEVER, THE MATERIAL CERTIFICATE HAS AN EXPIRATION DATE OF MARCH 23, 2017 AND MUST BE REDEEMED ON OR BEFORE MARCH 23, 2017. instructions for redeeming the material certificate are found on the face of the material certificate.
Please do not hesitate to contact me if you have any questions. I hope this letter was helpful in assisting Mr. [redacted] in understanding TAMKO's position.
Initial Consumer Rebuttal /* (3000, 9, 2017/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This new roof I have to put on cost me $5,870.00. Yes I understand they prorated my shingles but after 9 years my 50 year roof should have lasted way longer then 9 years. I have had other houses with just standard shingles and were still good after 20 years or more. I feel these shingles were defective. Just sick about 50 year premium shingles bad in 9 years. I also have heard of class action suits against Tamko premium shingles on the internet. I am on fixed income and purchased these shingles to last my lifetime. But failed after 9 years $5,870 dollars is a big hit for me. I would like for Tamko to stand behind there shingles. Yes 100.00 voucher does not make up for $5870 for new roof replacement.
Final Consumer Response /* (4200, 13, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok like I said before 50 year heritage shingles they last 9 years only.placed on my new built home. Avg life for just regular shingles 20 years. You have a defect in your shingles and you should be accountable for that. It now cost me $5,870 for labor to replace my roof just after 9 years. Tamko you should help a fixed income person and own up that you had a problem with these shingles. Asking for labor help cost. I know you voucher 29 of 35 squares but come on 9 years and have horizontal deep cracks over 90 % of the shingles.
Final Business Response /* (4000, 15, 2017/03/03) */
As stated in my previous response, TAMKO has properly administered Mr. [redacted]'s claim under the terms of the limited warranty which TAMKO strives to uniformly apply to all claims to help ensure fairness and equality. Offering special concessions or additional remedies outside the terms of the limited warranty to Mr. [redacted] would not be fair to others whose claims have been settled under the limited warranty. I hope this is helpful explaining TAMKO's position.
Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: Dave [redacted], Attorney
Contact Phone: 800-641-4691 X [redacted]9
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides...
a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles). After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof.
Mr. [redacted] shingles were installed on September 25, 2006. He initiated his claim with TAMKO on May 12, 2015. The Full Start Period has long expired. Further, Mr. [redacted] indicated that his roof was not leaking. Nonetheless, TAMKO made a good faith effort to resolve his claim by providing a remedy in accordance with the limited warranty. TAMKO offered to Mr. [redacted] a material certificate for 54 squares of [redacted] shingles (75 squares prorated 71% for the 104 months the original shingles were in service). The limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term.
TAMKO has made a good faith effort to resolve this claim and the Material Certificate sent to Mr. [redacted] on June 17, 2015 is still redeemable according to the instruction on the Material Certificate.
Please do not hesitate to contact me if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response from Tamko and disagree with their findings. My issue is that well before I filed the claim the shingles were defective and the fiberglass is showing through the defective shingle and has lost the majority of its granules. How often does a person get on top of a 12/12 pitch and start looking for damage from a 30 year architectural shingle that I paid good money for. Tamko should do the right thing and replace all the shingles with the reasonable cost of removal and labor to repair the defective shingles that they have agreed to as being defective, not by weather damage but by defective manufacturing as they have already admitted to. I don't know of any manufacturer that has made a defective product who would not rectify the decision with a true good faith effort in making it right by replacing the product to its full standing at no extra cost to the consumer. Thank you to the Revdex.com for your help to resolve this on going problem and if you would like, I can send pictures of my defective shingles to prove the state of deterioration.
Final Business Response /* (4000, 9, 2015/10/06) */
In TAMKO's opinion, it is doing the "right thing" by abiding by the limited warranty that was printed on every package of shingles Mr. [redacted] purchased. TAMKO tries to ensure fairness and uniformity in handling all claims under the limited warranty and accordingly, TAMKO administers all such claims in accordance with the terms and conditions of the applicable limited warranty so all claimants are treated fairly and equally. Although, Mr. [redacted] would like special treatment and would like TAMKO to provide a remedy beyond that stated in the applicable limited warranty, that would not be fair to other claimants nor to TAMKO since proration takes into account that the shingles performed for eight (8) years of the limited warranty term. IF a defect is discovered in a vehicle that has been driven for several years, the car manufacturer is not going to give a brand-new car to the claimant but some type of prorated remedy that recognized the several years of service that the vehicle provided. TAMKO has offered the same type of Prorated remedy to Mr. [redacted]. Again, the offered remedy is not arbitrary but is prescribed on every bundle of shingles for Mr. [redacted] (or his chosen contractor) to read before he decided which brand of shingles to buy.
The Material Certificate for 54 Squares of [redacted] shingles is still redeemable as full and final settlement of his claim. I hope this is helpful in explaining TAMKO's position.
Final Consumer Response /* (4200, 11, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I am not seeking special treatment because I believe the shingles were defective within the full start period and began to loose it effectiveness within the 5 year start up period. If the paint job were defective on a car I would not ask the manufacturer for a new car but for only a new paint job, as in this scenario if my shingles have defective material on 80% of the house the whole roof would need to be repaired as so a new paint job on a car would be. If to reroof a house didn't cost $15k+ it would be a different problem, but to ask a homeowner to eat 80% of the cost of replacing a roof all due to a defective manufacturing problem is extreme and unjust. I would like to ask the Tamko representative personally if their house had a defective shingle if they think it is fair for them, personally, to have to come out of pocket 80% of a new roof for a defective shingle that the manufacturer has acknowledged was defective, would you not pursue the manufacture to absorb that cost? I know that Tamko has been in the shingle business for years and provides good products but in this case there was a run of defective shingles that I happened to purchase and I believe that they can look at the shingles that were sent to them and determine that material was well defective from beginning and not after the full start period, this is where I am stating my problem and therefore I am not requesting special treatment but am requesting that the warranty be instated to cover the defective product due to the bad run of shingles from the factory. I am not requesting a new house but just the one thing that protects the house from all elements, rain, sleet, snow, sun and wind. I believe that Tamko wants to back their products because they are essential in the protection of a person's greatest asset in life, their home. I have served 2 tours of duty along with purple heart for wounds received in combat and I believe that defending this country is and was an honor for people and businesses to thrive and to do the right thing and I believe Tamko will do the right thing in this warranty claim.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2016/09/07) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
I have reviewed Mr. [redacted]'s claim file and confirmed that the limited warranty associated with his EverGrain deck boards...
purchase is a 10-year limited warranty. (Mr. [redacted] was sent another copy of the original limited warranty on May 6, 2016 for his convenience.) The products were installed in December 2004; therefore, the coverage under the limited warranty ran to December 2, 2014.
Initial Business Response /* (1000, 5, 2016/03/31) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed the claim materials, the letter TAMKO sent to Mr*** on March 15, 2016, and the applicable limited
warranty
The shingle samples from Mr***'s roof have sufficient granule coverage to continue to protect the shinglesSome granule loss is expected as the shingles age as extra granules are used during manufacturingMr*** reported to TAMKO that he is NOT experiencing any leaks in his roof so the TAMKO singles continue to serve its intended purpose of shedding precipitation
The shingle samples, provided by Mr***, were improperly nailed above the common bond which will cause the shingle behavior described by Mr***Since TAMKO does not have control over the installation of its products by homeowners and their contractors, issues resulting from improper installation are excluded from coverage under the limited warranty
Mr***'s claim was properly administered under the terms of the limited warranty which remains in full force and effectIf in the future, Mr***'s roof develops leaks directly caused by a manufacturing defect, he should contact TAMKO as directed in his limited warranty
Initial Consumer Rebuttal /* (3000, 7, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My roof is not leaking because I have been replacing the shingles as they become deficientMy roof looks like a quilt with all of the different patches that have been replacedThe nailing does not affect the seals failingThe shingles are not staying stuck togetherThis allows the wind to lift them up and tear them looseEvery time a front comes through I lose more shinglesI know that several people are having similar problems with tamko shinglesThe product was supposed to be a year product and it has not even been yearsI believe product should be replaced
Final Business Response /* (4000, 9, 2016/04/04) */
Nails when properly placed penetrate through both the upper and lower layers of the laminated shingle (referred to as the common bond in the application instructions)When the nailing is above the common bond (though the upper layer only) there is no fastener holding the lower layer of the shingle to the roof thus it is significantly weaker against wind eventsTherefore, shingles improperly nailed above the common bond are more susceptible to separation and blow offs than shingles properly nailed through both layers of shinglesI hope this is helpful
Final Consumer Response /* (4200, 11, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This still does not explain why shingles seals are failing all over the roofAlso it does not explain why year shingles are delaminating in less than yearsThe improper nailing does not account for all of the delamination because I have personally replaced the shingles myself and they were nailed through the common bondI have found that a lot of people are having similar problems with the heritage shingles like mineThe adhesive is not holdingThere are lots of claims on the internet
Initial Business Response /* (1000, 9, 2015/06/18) */
RE: Ms*** ***
Revdex.com Case NoXXXXXX
Limited Warranty Claim NoXXXXXXX
Dear Ms***
I am writing in response to the claim submitted to the Revdex.com by Ms*** ***Please allow me to explain TAMKO's
position regarding this matter
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited warranty is printed on every package of TAMKO shingle so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reason able cost of labor to install them (excluding tear-off, removal and disposal of old shingles)After the Full Start Period has expired, the limited warranty states the TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roofI have attached a copy of the limited warranty for your review
Ms***'s shingles were installed on June 10, She initiated her claim with TAMKO on January 19, The Full Start Period expired before her first contact with TAMKOFurther, Ms*** indicated that her roof was not leakingNonetheless, TAMKO made a good faith effort to resolve her claim by providing a remedy in accordance with the limited warranty termsTAMKO offered to replace the shingles, prorated for the months her shingles were in serviceThe limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term
TAMKO regrets that Ms*** experienced issues with her roof and has made a good faith effort to resolve this claimPlease do not hesitate to contact me if you have any questionsI hope this letter was helpful in assisting Ms*** in understanding TAMKO's position
Very truly yours,
TAMKO Building Products, Inc
*** G ***
Associate General Counsel
Attachment
Initial Consumer Rebuttal /* (3000, 11, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
tamcos response is an automated responseeveryone is usually denied no matter the reasontamco just does not want to honor their warrantiesthis complaint will remain with the Revdex.com for as long as it takes for them to take responsibilityin addition they will be filed with every Revdex.com where there are complaints and lawsuitsno shingle should be mostly orange and falling apart after the first couple of yearsthis complaint along with pictures will be submitted to media , attorney general, etc etc
Final Business Response /* (4000, 16, 2015/06/30) */
Dear Ms***
Contrary to Ms***'s response, TAMKO IS HONORING THE LIMITED WARRANTY which was available for Ms*** and/or her roofer to read on any one of TAMKO's shingle wrappers BEFORE her shingle purchaseMs*** was offered the precise remedy afforded in the limited warranty (even thought her roof was not leaking) as explained in my previous correspondenceIt is Ms *** who is demanding TAMKO NOT honor the limited warranty and give her special treatment beyond its terms and conditionsDoing so would not be fair to other TAMKO claimants whose claims were administered in accordance with the limited warranty
Ms*** also stated TAMKO "usually denies everyone's claims no matter the reason" even though her own claim was never denied by TAMKOShe was offered the appropriate remedy according to the limited warrantyThis offer to Ms*** of the certificate for replacement shingles (prorated for the months her shingles were in service) is still available to her and she may redeem the certificate at any one of TAMKO's distributors in her areaShe can find a list of TAMKO distributors on tamko.comAlthough TAMKO will not respond in the manner desired by Ms***, I hope this clarifies TAMKO's position
Sincerely,
*** ***
Associate General Counsel
TAMKO Building Products, Inc
Final Consumer Response /* (4200, 18, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
unacceptable response from tamcoon an aesthestic basis alone, this shingle has created worry and it was unknown why it was turning colorsno notice had ever been sent concrning the issueand on a functional basis without granules to protect from the elements, hardness of shingles ,rusting nails that hold the shingles, its obvious there has been luck involved on having any leaks
saying that tamko turns everyone down was stated , for those who find out the condition of their shingle, it is usually after the no matter what warranty from tamcoif these shingles are able to stay on the roof under conditions will be much more than luck and meanwhile having to look at them is sickning
Initial Business Response /* (1000, 7, 2016/06/06) */
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaksThe limited
warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy
I cannot find any record of Mr*** filing a claim with TAMKO's Warranty Services DepartmentI would encourage him to call TAMKO at (XXX) XXX-XXXX to initiate a claim under the applicable limited warrantyThanks
Initial Consumer Rebuttal /* (3000, 9, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their responseyear shingles should last yearsThe wrapper on the shingles also said they were year shinglesSo did they lie about the shingles being year shinglesDidn't know I was suppose to decide what company was lying and who was telling the truth on their wrapperPlease ask Tamko to state if they are going to make their shingles goodI would like to have a definite yes or no from them before I proceed
Final Business Response /* (4000, 11, 2016/06/08) */
TAMKO will administer Mr***'s claim according to the terms and conditions of the limited warranty printed on every bundle of shingles delivered to his home for installationHowever, he must first start the claims process by calling TAMKO's Warranty Services Department at XXX-XXX-XXXX and provide the information needed to initiate his claimThanks
Initial Business Response /* (1000, 5, 2016/08/29) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
It appears that Mr*** has never filed a warranty claim with TAMKO by calling XXX-XXX-XXXX so a claim may be initiated
in accordance with the applicable limited warranty
Please note this is not intended nor shall it be construed as a waiver of any terms and conditions of the applicable limited warrantyTAMKO reserves all of its rights under the terms of the limited warranty and the law
Initial Business Response /* (1000, 5, 2016/08/05) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
This afternoon, *** has reached a settlement agreement with Mr*** regarding this claimThanks
Initial Consumer Rebuttal /* (2000, 7,
2016/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/08/21) */
This Revdex.com complaint is TAMKO's first notification of possible shingle issues with Mr***'s roofIf he could please call TAMKO's Warranty Services Department at XXX-XXX-XXXXa claim under the limited warranty will be initiatedThanks
Initial Consumer Rebuttal /* (2000, 9, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Contact Name and Title: *** ***, Attorney
Contact Phone: ***
Contact Email: ***@tamko.com
Although the wind warranty portion of the limited warranty has expired, TAMKO is reaching out to Mr*** to initiate a claim for the non-wind related issues he has alleged in
this Revdex.com claim that were not alleged in his initial call to TAMKOThe warranty claim will be administered pursuant to the terms of the limited warranty which is printed on every bundle of TAMKO shingles so homeowners (like Mr***) or their contractors can familiarize themselves with TAMKO's limited warranty as they determine which brand of shingles to purchase
11-13-{Mediator did not need to contact businessAfter having left a voice mail and email with consumer to call and discuss, mediator listened this morning to the voice mail which the consumer had leftPer the consumer, the business sent a representative out awhile back who made the repairsThe repairs seem to have worked as consumer indicated they had had some recent rains and all looks good. Consumer said: "I am all set."}
Initial Business Response /* (1000, 5, 2016/04/12) */
Contact Name and Title: *** ***, Attorney
Contact Phone: XXX-XXX-XXXX X
Contact Email: ***@tamko.com
I have reviewed the claim materials, the letters TAMKO sent to Mr*** on January and March 28, 2016, and the
applicable limited warranty
The shingle samples from Mr***'s roof have sufficient granule coverage to continue to protect the shingles and are not the cause of the leakSome granule loss is expected as the shingles age as extra granules are used during manufacturingAs stated in TAMKO's March 28, letter, Mr*** should make certain all penetrations through his roof (including pipes, exhaust vents, etc.) are completely sealed and proper flashing is in place
I noticed all the shingle samples, provided by Mr***, were nailed with only three (3) nails (the Installation instructions require a minimum of four (4) nails in each shingle) and some of the nails were improperly nailed above the common bondSince TAMKO does not have control over the installation of its products by homeowners and/or their contractors, issues resulting from improper installation are excluded from coverage under the limited warranty
Mr***'s claim was properly administered under the terms of the limited warranty which remains in full force and effectIf, in the future, Mr***'s roof develops a leak that is directly caused by a manufacturing defect in TAMKO's shingles, he should contact TAMKO as directed in his limited warranty
I hope this explains TAMKO's position regarding Mr***'s claim
Initial Consumer Rebuttal /* (3000, 7, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
even if there was no leak that does not explain the severe granule loss on the shinglesI am going to have to have my roof re shingled after only a little less than years of having bought year TAMKO SHINGLESTHAT IS JUST NOT RIGHT
Final Consumer Response /* (4200, 11, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already had a roofer & a builder check the roof and they said all those things were in ok condition, they say the shingles are so badly worn you can hardly walk on the roofthey slide backwards when trying walk up & down the roofif someone from Tamko would come look @ my roof the decision would be academic
Final Business Response /* (4000, 9, 2016/04/14) */
The limited warranty associated with your purchase of TAMKO shingles was printed on every bundle you (or your contractor) purchasedIt was placed there so you (and/or your contractor) could read the limited warranty and compare it with other brands of shingles before you made your selectionIf you did this as you considered which brand of shingles to buy, you would have found TAMKO's limited warranty was very competitive and quite similar with the other brands' warranties
It is the limited warranty which dictates what is covered under the limited warranty, what is excluded from coverage (i.eimproper nailing of the shingles, improper flashing around roof penetrations, etc.), how a claim is administered and what remedy is available in the event of a leak directly caused by a manufacturing defect
As indicated before, based on the evidence you submitted, the loss of granules is expected and in your case, not excessiveAgain, TAMKO recommends your roofer examine the flashing in the roof penetrations (pipes and exhaust vents) over your kitchen and have them repaired
I hope this was helpfulPlease read the limited warranty (a copy of which was sent to you by TAMKO on January 27, 2016) for complete details
Initial Business Response /* (1000, 6, 2016/12/20) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X [redacted]
Contact Email: [redacted]@tamko.com
TAMKO settled Ms. [redacted]' claim, in accordance with the applicable limited warranty, yesterday - December 19,...
2016.
Initial Consumer Rebuttal /* (2000, 8, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sent the Revdex.com a message last night regarding my claim with the update that Tamko had indeed reached out 12/19/2016 afternoon and the case was resolved.
Thank you Revdex.com for your assistance in helping me get this resolved so quickly.
11/10/2017@11:55 {mediator called consumer and left him phone number and hours, requesting he call to discuss}11/13/2017 (voice mail from consumer) Well, believe it or not, Tamko got on the bandwagon and got this taken care of. They sent a representative from Missouri over here to Ohio to make the repairs. It took me contacting the Revdex.com and the AG's offices in Missouri and Ohio to get this done. I wanted to wait awhile after the repairs before reporting anything and have some rains to make sure the repairs worked. We had some rain a few weeks ago and so far, so good. I am all set. Thanks to the Revdex.com for helping.
Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: Dave Richins, Attorney
Contact Phone: 417-624-6644
Contact Email: [redacted]
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a...
remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty includes a 5-year limited wind warranty as part of its coverage. This provides a remedy in the event of shingles blowing off due to wind. Using[redacted] installation date of October 2009, the limited wind warranty portion of the limited warranty expired in October 2014 (over a year since his original claim to TAMKO). I would note the remaining coverage under the applicable limited warranty remains in full force and effect. See the entire limited warranty for full details. [redacted] can call TAMKO at 800-441-7190 to request another copy of the applicable limited warranty if needed.
Although TAMKO will not respond in the manner requested by Mr. Roberman, I do hope this response was helpful in assisting him in understanding TAMKO's position.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
TAMKO's limited warranty to its customers, as part of the original purchase of TAMKO shingles, provides a remedy in case...
of manufacturing defects which directly cause leaks and is printed on every package of TAMKO shingles so homeowners (and their contractor) can read the language of the limited warranty as they consider which brand of shingles to buy.
TAMKO strives to strictly abide by the terms and conditions of the limited warranty as it administers each claim. Ms. [redacted] indicated to TAMKO that she began having problems on December 13, 2014. She filed a claim with TAMKO and sent in photographs of her roof and two shingle samples. The photographs do not show any evidence of the alleged blistering or excessive granule loss but do show improper flashing and top nailing through the flashing around her vent stack which can certainly result in leaks.
Extra granules are used during the manufacture of shingles so some granule loss over time is not unusual. The shingle samples submitted do not show excessive granule loss but do show signs of scuffing (possibly from foot traffic during installation).
Although TAMKO cannot respond as Ms. [redacted] requested (since there does not appear to be a manufacturing defect in her photographs or shingle samples), her limited warranty still remains in full force and effect.
Initial Business Response /* (1000, 5, 2016/06/27) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
I have reviewed Mr. [redacted]'s claim file and found his claim was administered in accordance with the applicable limited...
warranty. I confirmed Mr. Kroupa did inspect Mr. [redacted]'s home and observed scuffing on the shingles possibly from foot traffic during shingle installation or satellite television equipment installation. He also noted other damage from improper handling of the shingles as explained in TAMKO's letter to Mr. [redacted] on June 13, 2016.
The limited warranty associated with Mr. [redacted]'s purchase of TAMKO shingles remains in full force and effect and he may contact TAMKO again if the shingles develop a leak directly caused by a manufacturing defect pursuant to the instruction contained in the limited warranty. Although TAMKO did not respond in the manner requested by Mr. [redacted], I do hope this response clarifies TAMKO's position.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have reviewed the response from tamko and would like further clarification on the matter.
Mr. [redacted] inspection is still in question because there are no torn or damage shingles around the satellite television equipment. Therefore, did Mr. [redacted] really do the inspection and did he do it at the correct home. Majority of torn shingles and the area that was blown off are on a different level of the roof than the satellite equipment. Therefore making tamkos response to this concern still unclear.
We do understand tamkos response in regards to the shingles being mishandled. This still doesn't explain or answer the question of what are the the guidelines and instructions for handling these shingles
Final Business Response /* (4000, 9, 2016/07/01) */
I have confirmed with Mr. [redacted] he did inspect the correct property and as stated before, he noted a good deal of foot traffic over the garage area/satellite equipment which caused scuffing and broken corners/edges.
Shingles like most (if not all) goods and merchandise should not be mishandled or damage may occur. Shingles must be handled in a manner which does not cause the type of shingle tearing noted on your roof. Like improper installation and foot traffic, the mishandling of shingles is outside of the control of TAMKO and is therefore not covered under the terms of the limited warranty. I hope this answers your questions.
Final Consumer Response /* (4200, 11, 2016/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, like we stated before, there are not torn shingles around the satellite equipment. Majority of torn shingles are on a different level of the roof. The same level that shingles were blown off. So foot traffic do to satellite installation is not accurate.
Also, the question has not been answered in regards to handling instructions not being listed on the shingles or in the warranty. Therefore, what are the specific handling instructions of these shingles? And why are these instructions not listed on the shingles or in the warranty?
Initial Business Response /* (1000, 5, 2017/05/08) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides a...
remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy. Also, we try to ensure fairness and uniformity in handling all claims of manufacturing defects which result in leaks and provide a remedy according to the applicable limited warranty and TAMKO's established claim administration process. For your convenience, we have enclosed another copy of the applicable limited warranty.
A portion of the limited warranty includes a limited wind warranty which extends for a period of 60 months after the date of retail purchase. According to information provided by Ms. [redacted], the portion of the limited warranty with regard to wind damage has expired.
Although TAMKO will not respond in the manner you requested, I do hope this letter was helpful in assisting you in understanding TAMKO's position. Nothing in this letter waives or alters any terms or conditions of the limited warranty, all of which remain in full force and effect.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/11) */
This is not a wind warranty issue. It is possibly a manufacturer defect but I don't know because Tamko will not open a case to even investigate issue.
Final Business Response /* (4000, 10, 2017/05/11) */
Claims involving blow-offs, tabs blowing up, etc. involve wind and wind events so they are covered under the wind warranty portion of the limited warranty which, in Ms. [redacted]'s case, has expired. TAMKO attempts to treat all claimants fairly by abiding by the terms of the limited warranty and thereby not showing favoritism to one person while denying it to another in the same situation. Therefore, the wind-related claim of Ms. [redacted]'s was not initiated since that portion of the limited warranty had expired.
Initial Business Response /* (1000, 5, 2016/03/16) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
Installation of fiberglass/asphalt shingles during cooler months requires extra care to ensure acceptable appearance and...
function of the finished roof. Lower temperatures affect the ability of shingle sealant to activate and bond to adjacent shingles. Shingles installed in cooler weather or on areas of the roof that do not receive direct sunlight may not seal fully until weather conditions are adequately warm enough to allow the sealant strip to activate and the shingles to lay flat. Two things must occur for the shingles to seal. First, there must be contact between the sealant strip and adjacent shingles, which may not occur if the shingles are not laying flat. Second, the sealant must be activated by exposure of the shingle to the sun for a sufficient period of time. Because numerous variables are involved (e.g. shingle color, roof slope, exposure direction, air temperature, angle of the sun), the time required to fully seal is unique for each roof. Dust and other contaminants blown under shingles prior to sealant activation may accumulate on and around the sealant strip and may interfere with proper sealing of the shingles. This is more likely to occur when shingles are installed in cooler conditions and experience longer times before sealing. Please see the applicable application instructions for the purchased shingles, available on every wrapper of the shingles or at tamko.com, for complete details related to installation during cooler months.
ALSO, please be advised that the applicable limited warranty states as follows: "Unless authorized in writing by TAMKO, any claim for Shingles that have been replaced or repaired prior to resolution of your claim by TAMKO may be denied." Please see TAMKO's limited warranty for complete details.
I would strongly recommend you advise your customer to leave the shingles on the roof for 4 more months (into the summer) so the sealant will have a chance to activate and the shingles will have an opportunity to seal down as they are designed. Call out Technical Services Department if you have any questions at XXX-XXX-XXXX.
Please be advised that this writing does not waive or alter the application instructions or the limited warranty. It is also NOT authorizing you to replace your customer's roof on behalf of TAMKO. TAMKO reserves all of its rights under the limited warranty and the law. Call me if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the install was done mid summer when temperatures were in the lower to mid 90's with over night temperatures in the 60's plenty of warm days to seal the shingles. the shingles just did not seal and with the winds we have got through the winter months have caused the shingles to rip off. something has to be done to correct this.the home owner does not want to leave his roof like it is. I will replace the shingles that have been ripped off but as for the shingles that are not sealed I will wait your 4 months to see if they seal
Final Business Response /* (4000, 9, 2016/03/18) */
Your original Revdex.com statement states the shingles were installed "last fall." The limited warranty (printed on each wrapper and available at tamko.com) state the process for the homeowner to file a claim for manufacturing defects directly resulting in leaks. Nothing stated herein or in the previous response from TAMKO alters the limited warranty or the application instructions. TAMKO reserves all of its rights, exclusions and defenses under the terms and conditions of the limited warranty and the law.
Final Consumer Response /* (2000, 11, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/04/06) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X [redacted]
Contact Email: [redacted]@tamko.com
TAMKO cannot locate any record of Mr. [redacted] communicating with TAMKO prior to contacting the Revdex.com. I recommend Mr. [redacted]...
contact TAMKO's warranty services department at XXX-XXX-XXXX to initiate a claim pursuant to the terms of limited warranty which is printed on every bundle of TAMKO shingles. His claim will be administered in accordance with the terms and conditions of the applicable limited warranty. If needed, he can get a copy of the applicable limited warranty from TAMKO's warranty services department.
Initial Business Response /* (1000, 5, 2017/02/14) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X2239
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides...
a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty has a Full Start Period of seven (7) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles). After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof.
Mr. [redacted]'s shingles were installed on July 20, 2007. He initiated her claim with TAMKO on January 22, 2016. The Full Start Period expired before his first contact with TAMKO. Further, he indicated that his roof was not leaking. Nevertheless, TAMKO made a good faith effort to resolve his claim by providing a material certificate for 29 squares of Heritage Premium shingles in accordance with the limited warranty terms. The material certificate is prorated by 83% to take into account the 102 months his shingles were in service during the limited warranty term.
TAMKO regrets that Mr. [redacted] experienced issues with his roof and has made a good faith effort to resolve this claim. THIS GOOD FAITH OFFER IS STILL AVAIALBLE TO MR. [redacted]; HOWEVER, THE MATERIAL CERTIFICATE HAS AN EXPIRATION DATE OF MARCH 23, 2017 AND MUST BE REDEEMED ON OR BEFORE MARCH 23, 2017. instructions for redeeming the material certificate are found on the face of the material certificate.
Please do not hesitate to contact me if you have any questions. I hope this letter was helpful in assisting Mr. [redacted] in understanding TAMKO's position.
Initial Consumer Rebuttal /* (3000, 9, 2017/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This new roof I have to put on cost me $5,870.00. Yes I understand they prorated my shingles but after 9 years my 50 year roof should have lasted way longer then 9 years. I have had other houses with just standard shingles and were still good after 20 years or more. I feel these shingles were defective. Just sick about 50 year premium shingles bad in 9 years. I also have heard of class action suits against Tamko premium shingles on the internet. I am on fixed income and purchased these shingles to last my lifetime. But failed after 9 years $5,870 dollars is a big hit for me. I would like for Tamko to stand behind there shingles. Yes 100.00 voucher does not make up for $5870 for new roof replacement.
Final Consumer Response /* (4200, 13, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok like I said before 50 year heritage shingles they last 9 years only.placed on my new built home. Avg life for just regular shingles 20 years. You have a defect in your shingles and you should be accountable for that. It now cost me $5,870 for labor to replace my roof just after 9 years. Tamko you should help a fixed income person and own up that you had a problem with these shingles. Asking for labor help cost. I know you voucher 29 of 35 squares but come on 9 years and have horizontal deep cracks over 90 % of the shingles.
Final Business Response /* (4000, 15, 2017/03/03) */
As stated in my previous response, TAMKO has properly administered Mr. [redacted]'s claim under the terms of the limited warranty which TAMKO strives to uniformly apply to all claims to help ensure fairness and equality. Offering special concessions or additional remedies outside the terms of the limited warranty to Mr. [redacted] would not be fair to others whose claims have been settled under the limited warranty. I hope this is helpful explaining TAMKO's position.
Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: Dave [redacted], Attorney
Contact Phone: 800-641-4691 X [redacted]9
Contact Email: [redacted]@tamko.com
TAMKO provides a limited warranty to purchasers of TAMKO shingles as part of the original sales transaction which provides...
a remedy to the purchaser in the event TAMKO shingles have a manufacturing defect directly resulting in leaks. The limited warranty is printed on every package of TAMKO shingles so homeowners (as well as retailers and contractors) have the opportunity to read and compare our limited warranty to others as they consider which brand of shingles to buy.
The applicable limited warranty has a Full Start Period of five (5) years from the date of purchase in which TAMKO provides a certificate for replacement shingles and a certificate for the reasonable cost of labor to install them (excluding tear-off, removal and disposal of old shingles). After the Full Start Period has expired, the limited warranty states that TAMKO will provide a certificate for replacement shingles prorated to take into account the amount of time the shingles have been in use on the roof.
Mr. [redacted] shingles were installed on September 25, 2006. He initiated his claim with TAMKO on May 12, 2015. The Full Start Period has long expired. Further, Mr. [redacted] indicated that his roof was not leaking. Nonetheless, TAMKO made a good faith effort to resolve his claim by providing a remedy in accordance with the limited warranty. TAMKO offered to Mr. [redacted] a material certificate for 54 squares of [redacted] shingles (75 squares prorated 71% for the 104 months the original shingles were in service). The limited warranty proration takes into account that the shingles performed for the expired portion of the limited warranty term.
TAMKO has made a good faith effort to resolve this claim and the Material Certificate sent to Mr. [redacted] on June 17, 2015 is still redeemable according to the instruction on the Material Certificate.
Please do not hesitate to contact me if you have any questions.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read the response from Tamko and disagree with their findings. My issue is that well before I filed the claim the shingles were defective and the fiberglass is showing through the defective shingle and has lost the majority of its granules. How often does a person get on top of a 12/12 pitch and start looking for damage from a 30 year architectural shingle that I paid good money for. Tamko should do the right thing and replace all the shingles with the reasonable cost of removal and labor to repair the defective shingles that they have agreed to as being defective, not by weather damage but by defective manufacturing as they have already admitted to. I don't know of any manufacturer that has made a defective product who would not rectify the decision with a true good faith effort in making it right by replacing the product to its full standing at no extra cost to the consumer. Thank you to the Revdex.com for your help to resolve this on going problem and if you would like, I can send pictures of my defective shingles to prove the state of deterioration.
Final Business Response /* (4000, 9, 2015/10/06) */
In TAMKO's opinion, it is doing the "right thing" by abiding by the limited warranty that was printed on every package of shingles Mr. [redacted] purchased. TAMKO tries to ensure fairness and uniformity in handling all claims under the limited warranty and accordingly, TAMKO administers all such claims in accordance with the terms and conditions of the applicable limited warranty so all claimants are treated fairly and equally. Although, Mr. [redacted] would like special treatment and would like TAMKO to provide a remedy beyond that stated in the applicable limited warranty, that would not be fair to other claimants nor to TAMKO since proration takes into account that the shingles performed for eight (8) years of the limited warranty term. IF a defect is discovered in a vehicle that has been driven for several years, the car manufacturer is not going to give a brand-new car to the claimant but some type of prorated remedy that recognized the several years of service that the vehicle provided. TAMKO has offered the same type of Prorated remedy to Mr. [redacted]. Again, the offered remedy is not arbitrary but is prescribed on every bundle of shingles for Mr. [redacted] (or his chosen contractor) to read before he decided which brand of shingles to buy.
The Material Certificate for 54 Squares of [redacted] shingles is still redeemable as full and final settlement of his claim. I hope this is helpful in explaining TAMKO's position.
Final Consumer Response /* (4200, 11, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I am not seeking special treatment because I believe the shingles were defective within the full start period and began to loose it effectiveness within the 5 year start up period. If the paint job were defective on a car I would not ask the manufacturer for a new car but for only a new paint job, as in this scenario if my shingles have defective material on 80% of the house the whole roof would need to be repaired as so a new paint job on a car would be. If to reroof a house didn't cost $15k+ it would be a different problem, but to ask a homeowner to eat 80% of the cost of replacing a roof all due to a defective manufacturing problem is extreme and unjust. I would like to ask the Tamko representative personally if their house had a defective shingle if they think it is fair for them, personally, to have to come out of pocket 80% of a new roof for a defective shingle that the manufacturer has acknowledged was defective, would you not pursue the manufacture to absorb that cost? I know that Tamko has been in the shingle business for years and provides good products but in this case there was a run of defective shingles that I happened to purchase and I believe that they can look at the shingles that were sent to them and determine that material was well defective from beginning and not after the full start period, this is where I am stating my problem and therefore I am not requesting special treatment but am requesting that the warranty be instated to cover the defective product due to the bad run of shingles from the factory. I am not requesting a new house but just the one thing that protects the house from all elements, rain, sleet, snow, sun and wind. I believe that Tamko wants to back their products because they are essential in the protection of a person's greatest asset in life, their home. I have served 2 tours of duty along with purple heart for wounds received in combat and I believe that defending this country is and was an honor for people and businesses to thrive and to do the right thing and I believe Tamko will do the right thing in this warranty claim.
Respectfully,
[redacted]
Initial Business Response /* (1000, 5, 2016/09/07) */
Contact Name and Title: [redacted], Attorney
Contact Phone: XXX-XXX-XXXX X 2239
Contact Email: [redacted]@tamko.com
I have reviewed Mr. [redacted]'s claim file and confirmed that the limited warranty associated with his EverGrain deck boards...
purchase is a 10-year limited warranty. (Mr. [redacted] was sent another copy of the original limited warranty on May 6, 2016 for his convenience.) The products were installed in December 2004; therefore, the coverage under the limited warranty ran to December 2, 2014.