Neil Heating & Air Conditioning, Inc.

Ms. [redacted] contacted our General Manager, Glen D[redacted] on the morning of 11/21/2016 about 10am. She stated that she had called in to the store and talked to someone in the finance office who that told her that it appeared her interest rate was changed from what she was contracted at. Mr. D[redacted]...

assured her that we only send signed contracts to the lender as a funding package. Mr. D[redacted] told her he would investigate her original deal and get back to her in a couple hours. Mr. D[redacted] pulled the original signed contract and verified with the bank that the customers contract was exactly the same as the one recieved and funded by the bank. It was the same as the one she had copies of. We began leaving messages for her at 1pm.. Mr. D[redacted] called personally and left messages for Ms. [redacted] at 4pm and about 5pm she called me back. Mr. D[redacted] assured her that the contracts are the same and the dealer did exactly as we agreed and contracted to do. Ms. [redacted] satisfied at this time.   Sincerely,  Cherie V[redacted]Sands Motor CompanyOffice Manager

Mr. [redacted] had his 2014 Chevrolet Malibu in for service on December 16, 2016 for a harsh shifting concern. Upon diagnosis the technician determined that there was an internal failure of transmission and it required removal and dismantling. The transmission was removed, repaired, and reinstalled...

under the General Motors powertrain warranty. Mr. [redacted] picked up his vehicle on or about December 27, 2016. Upon driving the vehicle for 11 days Mr. [redacted] had a lower ball joint separate from the left front spindle in Tucson. The vehicle was inoperable and was towed to O’Rielly Chevrolet. Upon inspection the service manager [redacted] contacted our Service Manager Todd F[redacted] and discussed the findings. [redacted] was unsure why the ball joint retaining bolt  was missing however indicated that the axle was damaged and required replacement. Upon review of the findings it was possible that the retaining bolt was not properly torqued upon reinstallation of the transmission however would not usually last 11 days (and a drive to Tucson) without plenty of warning signs (audible clunking adverse steering). The bolt used by General Motors to retain the lower ball joint is a torque to yield bolt (soft aluminum composite material) and is used primarily for lighter weight and its ability to resist corrosion.  This bolt may have stretched upon final fastening which in turn would cause it to loosen after a certain amount of jouncing and fall out. At the point of receiving the complaint from the customer we acted fast and on the basis of goodwill and paid for all repairs required to restore Mr. [redacted]’s vehicle back to normal working order. In order to alleviate any loss incurred from not having a vehicle Mr. [redacted] was supplied with a complimentary loaner vehicle by O’Rielly Chevrolet. Mr. [redacted] was not involved in any accident and no bodily harm was incurred from this incident. Mr. [redacted] spoke to our General Manager about having Sands Chevrolet purchase his 2014 Chevrolet Malibu at the outstanding loan amount owed and provide him with a brand new Malibu at the same payment. That request was declined as no reasonably loss occurred to justify this concession. Sands Chevrolet paid O’Rielly Chevrolet to restore Mr. [redacted]’s 2014 Chevrolet Malibu back to working order as a gesture of goodwill without admitting to any fault or wrong doing. No physical damage occurred to the vehicle’s frame, structure, or body panels. Mr. [redacted] is hoping to use this incident to better his position of acquiring a new vehicle however there is no evidence of loss justifying his request. Mr. [redacted]’s vehicle is currently in good working order and nothing further is owed to him by Sands Chevrolet. Please feel free to contact me if you need any further information about this matter. Sincerely, Derek H[redacted]Sands Motor Company Service Director

Our Sales Manager, Terry F[redacted], spoke again to Mr [redacted] today at 12:15 pm Mr. F[redacted] confirmed that Mr. [redacted] did receive a check for the battery as promised. Mr. F[redacted] explained that there is no extended warranty on his contract the only additional product purchased was credit life and disability coverage. Mr. F[redacted] reiterated that the only option to add additional product such as an extended warranty would to pay cash for it. Mr. [redacted] said he would look in to doing that and asked if he could do that at any General Motors Dealer and Mr. F[redacted] responded that most General Motors Dealers' have extended warranty products and could assist with his purchase.  Mr. [redacted] would like a copy of the Credit Life and Disability policy. Note: please send a copy to him.  -  I have attached a a copy of the policy to this email as well.  Sincerely, Cherie V[redacted]Sands Motor CompanyOffice Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. Zeller did contact me and emailed me a letter to prove the car was returned to their lot, but there was still an issue about the hits to my credit report by their company. I DID NOT ALLOW OR APPROVE 9 REQUESTS OR HITS TO MY CREDIT REPORT FOR THIS LOAN. IN FACT, WHEN WAS ON THE LOT I GOT NOTIFICATION FROM CREDIT KARMA ON 3 INQUIRIES AND TOLD MY SALESMAN WHAT THE HECK?!! iF THERE'S AN ISSUE THEY NEED TO STOP, THEN WHEN I ALREADY HAD THE CAR, THEY RAN MY CREDIT ANOTHER 6 TIMES BETWEEN 02/09/18 TO 02/12/18.  THIS ACTION DROPPED MY SCORE FROM 628 TO 585 TO DATE. I would like this rectified.  And he still never returned my call to put me in something comparable to the 2016 Toyota Corolla car I had and, which I told him he was running my purchase price over $9,000 over Kelly Blue Book after doing more research on their practices. I was not told what the purchase price, they just asked me what I was able to pay, and this car was just sold on 03/01/18 due to their messed up ways of handling business.  [redacted]

The vehicle was in on 03/09/2015
(92,414 miles) with a reduced engine power code for erratic throttle position
sensor signal. Upon inspection the technician verified that the sensor had been
replaced and the wiring wasn’t properly repaired (poor butt connector
connections). Mr. [redacted] approved...

having the wiring to the sensor properly
repaired and the vehicle was released back to the customer on 03/19/2015. Mr.
[redacted] brought the vehicle back in on 10/13/2015 (95,950 miles) with a concern
of reduced engine power. The service advisor Joe M[redacted] explained to Mr. [redacted]
that he would be responsible for the $129.00 diagnosis fee as there were
multiple components that would cause the reduced engine power condition and it
had been over 3,536 miles and seven months since the vehicle was repaired. Joe
reassured Mr. [redacted] that if any of the wiring performed in March was the
failure then no diagnostic charge would be applied. Upon diagnosing the vehicle
there was a different code in the powertrain control module for the accelerator
pedal position sensor correlation. This code sets when the two position sensors
located on the accelerator pedal intermittently don’t synchronize therefore
placing the vehicle into a failsafe reduced engine power mode to prevent
unintended acceleration. The code that was set in March was for the position
sensor located on the throttle body in the engine compartment and not related
to the current failure. The technician noted that the customer had either
himself or had someone install an aftermarket accelerator pedal assembly and
recommended installing a GM OEM accelerator pedal assembly to fix the concern.
Mr. [redacted] declined having the pedal assembly replaced and argued that he
should not have to pay the diagnostic fee as the truck failed the same way it
did in March. Joe explained to Mr. [redacted] that there are over 30 different
parts that could fail causing the same reduced engine power symptom and unless
they are actually failing at the time of diagnosis no visual signs can be
detected to foresee a failure. Joe reduced the 129.00 diagnosis fee to 100.00
and Mr. [redacted] agreed to pay the fee. Nothing further is owed to Mr. [redacted] at
this time.  Sincerely, Derek H[redacted]Sands Motor CompanyService Director

We have addressed all of the customer's concerns and the customer has been back in to the dealership. We were able to get the customer approved through a secondary lender on a 2013 Hyundai Sonata. This transaction has been completed, funded and title work processed. To the best of our knowledge the...

customer is happy at this time. Sincerely, Glen D[redacted]Sands Motor CompanyGeneral Manager

Our Service Manager, Derek H[redacted], has contacted Mr. [redacted]. Mr. [redacted] is bringing his car in today to be inspected at no charge to the customer. Any failures found related to the customer’s initial concern will be repaired at no charge to the customer. Mr. [redacted] will also be provided...

with a complimentary loaner vehicle while his vehicle is being inspected. Sincerely, Cherie V[redacted]Sands Motor CompanyOffice Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the interim of waiting for a response from Sands I had to have the fans repaired.  My mechanic provided the service more inexpensively than the "employee" cost quoted by Mr [redacted] and will guarantee the fans for life, (they would replace only 1 and would only provide another 12 month warranty).It's odd GM would not assist as they did 2 years ago and it was GM that originally intervened with Sands without result.I will remain with my mechanic who replaced the harness and the mickey mouse wiring that Sands provided the last time.  I do not forsee having any further business with Sands.  Mr [redacted] was polite, but it took numerous calls and the intervention of the Revdex.com to have them offer a reasonable, albeit more expensive option.Regards,[redacted]

MS [redacted]NEIL HEATING WILL STAND  BEHIND OUR REPUTATION ON BEING IN BUSINESS 35 PLUS YEARS AND NEVER A COMPLAINT !! WE ALSO HAVE AN A+ RATING WITH THE Revdex.com She is a : trouble maker She cheated the Warranty company and also our Company money that was due for...

installing an ew high efficiency furnace in her home the existing system was dangerous.. after SYSTEM WAS NSTALLED SHE REFUSED TO PAY. The warranty company "wrote off her insurance" she was given ALL DOCUMENTATION  THAT SHE DEMANDED  even thou it was NOT our responsibility to provide itemized statement she demanded.. We complied and  still she refused to pay what she owes !!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] came in on an advertised 2006 Colorado. It was disclosed to him that the price was posted to a site by a third party and explained that with computers and interactions between exporting, errors do happen. This is why we have a errors and omissions statement on our website. (see attached...

docs.) Mr. [redacted] at the time understood and seemed happy to pay for this Vehicle. Mr. [redacted] was given the opportunity to drive and inspect this vehicle for all flaws and defects. Mr. [redacted] willingly purchased this vehicle and signed all docs to include the federal buyer’s guide, Buyers order and a We owe clearly defining any work or promises made to Mr. [redacted] for future repairs (see attached). The buyers order clearly shows he is buying the vehicle "As Is" and an implied warranty for 15 days or 500 miles whichever comes first. He was also offered an extended service program in finance and declined that offer. Mr. [redacted] was shown and signed the federal buyers guide also reaffirming the fact that only an implied warranty existed with this purchase.Mr. [redacted] came back a few days later with numerous concerns. None of which were diagnosed as a safety issue and none would have been cover under his implied warranty.Sands Invested $1500.OO in good will repairs which included tires and never ask Mr. [redacted] to pay anything for this repairs or tires. Mr. [redacted] never returned to claim any part of these repairs didn’t resolve his issues. Mr. [redacted] never gave Sands Chevrolet the opportunity to re-address repairs that did not resolve his issues and/or concerns.In regards to his wife being on the paperwork, please refer to the paperwork completed by Mr. [redacted] that clearly shows he agreed, purchased and signed in his name only. It was only after the deal was consummated and finalized that it was brought to our attention that he now wanted his wife added. Sands again, in good faith complied with Mr. [redacted]We feel we have gone above and beyond in good faith Mr. [redacted] and we cannot in good conscience pay him any additional amount on a vehicle that was sold with a limited implied warranty..Sincerely,Glen D[redacted]Sands Motor Company, Inc.General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]